Willows Center

723 Summers St, Parkersburg, WV 26101 View Map

Willows Center is a Nursing Home in West Virginia

Willows Center is a Nursing Home in West Virginia

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Overview of Willows Center

Willows Center of the Genesis Healthcare Community is a nursing home ideal for residents who seek to relax and recover. Specializing in short-term rehabilitation and long-term care, the multi-awarded community provides professional and compassionate service for its residents. Willows Center cultivates the holistic needs of its residents in a home-like setting.

The services are multidisciplinary for both long-term skilled nursing and rehabilitation– focusing on post-surgical care, on-site therapy (physical, occupational, speech), strength conditioning, mobility improvement; colostomy care, dementia care, pain management, wound care; and medical professionals are on-call: nurse practitioners, and physicians.

(304) 428-5573

Managed by Jacquie Morgante

Administrator & Resident Care Supervisor

Jacquie Morgante is a licensed speech pathologist with 25 years of experience, including 10 years working with senior residents at Wyoming County Community Health System. She is passionate about caring for the elderly and helping them live healthier, happier, and fuller lives. Jacquie serves as the Administrator and Resident Care Supervisor at Willows Center, ensuring compassionate and expert care for all residents.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 2.80/day
Overall rating Info Based on health inspections, staffing and quality measures.
1/5
Health Inspection Info Based on deficiencies found during state health inspections.
2/5
Staffing Info Based on nurse staffing hours per resident per day.
1/5
Quality Measures Info Based on clinical outcomes for residents.
2/5

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 97

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the West Virginia average
Occupancy rate 93.9%
Residents per day (avg) 86
Occupancy rate
93.9%
Residents per day (avg)
86

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

34% of new residents, usually for short-term rehab.

Typical stay 6 - 7 months

Private pay

48% of new residents, often for short stays.

Typical stay 1 months

Medicaid

18% of new residents, often for long-term daily care.

Typical stay 1 - 2 months

Finances and operations

Voluntary non-profit home
Church
Home revenue
$18.1M
Surplus of revenue
$670.8K
Voluntary non-profit home Church
Home revenue
$18,071,793.00
Surplus of revenue
$670,796.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$3.8M
21.1% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$13.6M
Total costs $17.4M
Bed community size
97-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 11 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

License Status
Active
Facility Type
NURSING HOME (NH)
License Date
March 25, 2025
License Expiration
March 31, 2026

Additional licensing details

License number: 83
County: Wood

Type Of Units

Supplemental Security Income Beds Units available for residents receiving Supplemental Security Income (SSI) benefits.
0 units
Certified LTC
97 units
Total beds
97 units

Contact Information

Fax: (304)428-7784

Types of Care at Willows Center

Skilled Nursing Respite Care Memory Care
Contact Willows Center

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Medicaid Accepted

This facility is certified for eligible Medicaid services.

Medicare Accepted

This facility is certified for eligible Medicare services.

Payment & Funding Options

Medicaid Medicare

Inspection History

In West Virginia, the Department of Health and Human Resources, Office of Health Facility Licensure is responsible for the unannounced inspection and certification of all senior care facilities.

8 visits/inspections

6 health investigations

2 life safety inspections

West Virginia average: 17 inspections

Latest inspection

Date:June 2, 2024

Comparison Chart

The information below is reported by the West Virginia Department of Health and Human Resources, Office of Health Facility Licensure.
Compare Nursing Homes around Parkersburg
Eagle Pointe Healthcare Center
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Parkersburg
164
No
28
SCHULTHESIS, SHANNON
68.2%
$8,797,017.00
$2,909,807.00
33.1%
110.80
2/5
4.1931
2/5
4/5
3/5
2
Willows Center
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

RC

Respite Care

Parkersburg
97
No
11
-
93.9%
$18,068,975.00
$3,817,266.00
21.1%
85.60
1/5
2.7951
2/5
1/5
2/5
-
Ohio Valley Health Care
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Parkersburg
66
No
14
CAMDEN CLARK HEALTH SERVICES INC
68.5%
$7,528,627.00
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43.7%
54.80
1/5
3.7031
2/5
1/5
1/5
1

Places of interest near Willows Center

Address 2.2 miles from city center

Address 723 Summers St, Parkersburg, WV 26101

Calculate Travel Distance to Willows Center

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

135
Total Staff
123
Employees
12
Contractors
32,300
Total Hours (Quarter)
43
Avg Staff/Day
8.3
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse138.9 No
Licensed Practical Nurse2010 Yes
Certified Nursing Assistant429.3 No
Staff by Category
Administration
3 staff
3.8hs shift avg
Nursing Staff
85 staff
9.3hs shift avg
Physicians & Practitioners
7 staff
7.4hs shift avg
Therapy Services
19 staff
5.5hs shift avg
Activities & Recreation
6 staff
7.1hs shift avg
Social Services
6 staff
7.7hs shift avg
Dietary Services
6 staff
6.4hs shift avg
Other Services
3 staff
8.5hs shift avg
Contractor Analysis
4.6%
of total hours from contractors
1,479 contractor hours this quarter
Licensed Practical Nurse: 5 Occupational Therapy Assistant: 3 Nurse Practitioner: 1 Medical Director: 1 Occupational Therapy Aide: 1 RN Director of Nursing: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant4204212,64991100%9.3
Licensed Practical Nurse155206,59291100%10
Registered Nurse130132,8179099%8.9
Other Dietary Services Staff6061,5649099%6.4
Clinical Nurse Specialist4041,4006470%7.2
Mental Health Service Worker3039466774%8.5
Speech Language Pathologist5059026571%6.3
Nurse Aide in Training8088486673%7.6
Physical Therapy Aide4047587077%6
Qualified Activities Professional5056559099%7.2
Nurse Practitioner2135586369%8
Other Social Services Staff1015517077%7.9
Qualified Social Worker5055236571%7.6
Administrator2024726066%7.9
Physical Therapy Assistant3034556470%6.8
Respiratory Therapy Technician3032316066%3.4
Occupational Therapy Aide0111952527%7.8
Medical Director0111028998%1.1
Occupational Therapy Assistant033644044%1.4
RN Director of Nursing1121622%8.1
Other Activities Staff101211%2

Health Inspection History

Source: CMS Health Citations (Mar 2021 – Oct 2025)

7
Inspections
50
Total Citations
0
Critical (J-L)
0
Serious (G-I)
7.14
Citations/Inspection
Oct 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
50
Serious (G-I)
0
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Resident Rights
14
28% of total
Quality of Life & Care
11
22% of total
Pharmacy Services
4
8% of total
Infection Control
3
6% of total
Abuse, Neglect & Exploitation
1
2% of total
Environmental
1
2% of total
Citation Sources
Standard Inspections 37
Complaint Investigations 13
State Comparison (WV)
Avg Citations (State)
43.1
This Facility: 50
Avg Critical (State)
0.8
This Facility: 0
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Oct 30, 2025 D Quality of CareF0684 Corrected
Oct 30, 2025 D Resident RightsF0580 Corrected
Oct 30, 2025 D Resident RightsF0585 Corrected
Feb 08, 2024 E EnvironmentalF0908 Corrected
Feb 08, 2024 D Infection ControlF0880 Corrected
Feb 08, 2024 D Infection ControlF0883 Corrected
Feb 08, 2024 E Nursing ServicesF0725 Corrected
Feb 08, 2024 E Nursing ServicesF0730 Corrected
Feb 08, 2024 E Nursing ServicesF0732 Corrected
Feb 08, 2024 E NutritionF0804 Corrected
Feb 08, 2024 D NutritionF0812 Corrected
Feb 08, 2024 D PharmacyF0758 Corrected
Feb 08, 2024 E PharmacyF0761 Corrected
Feb 08, 2024 D Quality of CareF0677 Corrected
Feb 08, 2024 D Quality of CareF0684 Corrected
Feb 08, 2024 E Quality of CareF0689 Corrected
Feb 08, 2024 D Care PlanningF0644 Corrected
Feb 08, 2024 D Care PlanningF0655 Corrected
Feb 08, 2024 D Care PlanningF0656 Corrected
Feb 08, 2024 D Care PlanningF0657 Corrected
Feb 08, 2024 D Care PlanningF0842 Corrected
Feb 08, 2024 D Resident RightsF0550 Corrected
Feb 08, 2024 E Resident RightsF0553 Corrected
Feb 08, 2024 D Resident RightsF0565 Corrected
Feb 08, 2024 D Resident RightsF0583 Corrected
Feb 08, 2024 E Resident RightsF0584 Corrected
Feb 08, 2024 D Resident RightsF0585 Corrected
Feb 08, 2024 D Resident RightsF0623 Corrected
Feb 08, 2024 D Resident RightsF0625 Corrected
Dec 19, 2023 D Abuse/NeglectF0609 Corrected
Dec 19, 2023 E Quality of CareF0680 Corrected
Dec 19, 2023 E Quality of CareF0684 Corrected
Dec 19, 2023 D Quality of CareF0686 Corrected
Dec 19, 2023 E Quality of CareF0690 Corrected
Dec 19, 2023 D Resident RightsF0558 Corrected
Sep 27, 2023 D Care PlanningF0842 Corrected
Aug 31, 2023 E Infection ControlF0880 Corrected
Aug 31, 2023 D Resident RightsF0580 Corrected
Aug 31, 2023 D Resident RightsF0585 Corrected
Jun 08, 2022 D Nursing ServicesF0730 Corrected
Jun 08, 2022 D NutritionF0812 Corrected
Jun 08, 2022 D PharmacyF0758 Corrected
Jun 08, 2022 D Quality of CareF0689 Corrected
Jun 08, 2022 D Quality of CareF0692 Corrected
Jun 08, 2022 D Quality of CareF0695 Corrected
Jun 08, 2022 D Care PlanningF0641 Corrected
Jun 08, 2022 D Care PlanningF0657 Corrected
Jun 08, 2022 D Care PlanningF0842 Corrected
Mar 03, 2021 E PharmacyF0761 Corrected
Mar 03, 2021 E Resident RightsF0578 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Part of: Genesis Healthcare
Resident Census by Payment Source
94 Total Residents
Medicare 16 (17%)
Medicaid 63 (67%)
Private Pay/Other 15 (16%)
Programs & Services
Residents' Group
Nurse Aide Training
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
16.7 Score
48% worse than avg West Virginia avg: 11.3

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
30.0 Score
42% worse than avg West Virginia avg: 21.1

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
31.8%
Lost Too Much Weight
7.3%
Urinary Tract Infection
2.4%
Depressive Symptoms
9.5%
Falls with Major Injury
3.3%
Pneumococcal Vaccine
98.1%
Antipsychotic Use
6.5%
Walking Ability Worsened
30.6%
Influenza Vaccine
85.1%
High Risk Residents with Pressure Ulcers
10.6%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
27.7%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
78.0% Near average West Virginia: 78.6%
Short-Stay Residents Who Received a New Antipsychotic Medication
1.1% Near average West Virginia: 1.0%
Influenza Vaccine
73.8% 7% worse than avg West Virginia: 79.4%

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Claim What’s Yours: Financial Aid for West Virginia Seniors

Program
State Program Name
Eligibility
Benefits
Aged and Disabled Waiver
WV Medicaid A&D Waiver
  • General: Age 65+ or disabled, West Virginia resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • WV Specifics: Rural state; limited providers in some areas.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home aides.
West Virginia Lighthouse Program
WV Lighthouse
  • General: Age 60+, West Virginia resident, at risk of nursing home.
  • Income Limits: ~$2,000/month (individual, varies).
  • Asset Limits: $5,000 (individual).
  • WV Specifics: Limited funding; rural focus.
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Older Americans Act (OAA) Services
West Virginia OAA Services
  • General: Age 60+, WV resident; no income/asset limits.
  • Income Limits (2025): None; donations encouraged.
  • Asset Limits: Not assessed.
  • WV Specifics: Includes Meals on Wheels; serves ~20,000 annually; rural emphasis.
  • Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Medicare Savings Program (MSP)
West Virginia Medicare Savings Program
  • General: Age 65+ or disabled, WV resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • WV Specifics: Includes Extra Help for Part D; no waitlist.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Energy Assistance Program (LIEAP)
West Virginia LIEAP
  • General: Age 60+ prioritized, WV resident, low-income household.
  • Income Limits (2025): ~$3,970/month (185% FPL).
  • Asset Limits: Not assessed.
  • WV Specifics: Covers gas, electric, wood; emergency aid available.
  • Services: Heating aid ($300-$1,000/season), emergency aid ($500 max).
Family Caregiver Support Program (FCSP)
West Virginia Family Caregiver Support Program
  • General: Caregivers of 60+ needing care or 55+ caregivers of others; WV resident; 2+ ADLs.
  • Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).
  • Asset Limits: Not assessed.
  • WV Specifics: Includes grandparent caregivers; serves ~1,500 annually.
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Senior Community Service Employment Program (SCSEP)
West Virginia SCSEP
  • General: Age 55+, unemployed, low-income, WV resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified.
  • WV Specifics: Priority for veterans, rural residents; AARP partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
West Virginia VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, WV resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth).
  • WV Specifics: High rural veteran use; supports care costs.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Homestead Exemption for Seniors
West Virginia Homestead Exemption
  • General: Age 65+ or totally disabled, WV resident, homeowner (homestead).
  • Income Limits (2025): None; tax-based eligibility.
  • Asset Limits: Not assessed.
  • WV Specifics: $20,000 assessed value exemption; saves ~$200-$400/year.
  • Services: Tax exemption (~$200-$400/year avg.).
Senior Farmers’ Market Nutrition Program (SFMNP)
West Virginia SFMNP
  • General: Age 60+, WV resident, low-income.
  • Income Limits (2025): ~$2,322/month (185% FPL).
  • Asset Limits: Not assessed.
  • WV Specifics: Vouchers (~$50/season); serves ~10,000 annually.
  • Services: Vouchers (~$50/season) for produce at farmers’ markets.

Claim What’s Yours Financial Aid for West Virginia Seniors

WV Medicaid A&D Waiver

Aged and Disabled Waiver

Requirements:
  • General:
    Age 65+ or disabled, West Virginia resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • WV Specifics:
    Rural state; limited providers in some areas.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home aides.
WV Lighthouse

West Virginia Lighthouse Program

Requirements:
  • General:
    Age 60+, West Virginia resident, at risk of nursing home.
  • Income Limits:
    ~$2,000/month (individual, varies).
  • Asset Limits:
    $5,000 (individual).
  • WV Specifics:
    Limited funding; rural focus.
Benefits without Contact:
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
West Virginia OAA Services

Older Americans Act (OAA) Services

Requirements:
  • General:
    Age 60+, WV resident; no income/asset limits.
  • Income Limits (2025):
    None; donations encouraged.
  • Asset Limits:
    Not assessed.
  • WV Specifics:
    Includes Meals on Wheels; serves ~20,000 annually; rural emphasis.
Benefits without Contact:
  • Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
West Virginia Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, WV resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • WV Specifics:
    Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
West Virginia LIEAP

Low-Income Energy Assistance Program (LIEAP)

Requirements:
  • General:
    Age 60+ prioritized, WV resident, low-income household.
  • Income Limits (2025):
    ~$3,970/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • WV Specifics:
    Covers gas, electric, wood; emergency aid available.
Benefits without Contact:
  • Services: Heating aid ($300-$1,000/season), emergency aid ($500 max).
West Virginia Family Caregiver Support Program

Family Caregiver Support Program (FCSP)

Requirements:
  • General:
    Caregivers of 60+ needing care or 55+ caregivers of others; WV resident; 2+ ADLs.
  • Income Limits (2025):
    No strict cap; prioritizes low-income (~$24,980/year).
  • Asset Limits:
    Not assessed.
  • WV Specifics:
    Includes grandparent caregivers; serves ~1,500 annually.
Benefits without Contact:
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
West Virginia SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, WV resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified.
  • WV Specifics:
    Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
West Virginia VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, WV resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth).
  • WV Specifics:
    High rural veteran use; supports care costs.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
West Virginia Homestead Exemption

Homestead Exemption for Seniors

Requirements:
  • General:
    Age 65+ or totally disabled, WV resident, homeowner (homestead).
  • Income Limits (2025):
    None; tax-based eligibility.
  • Asset Limits:
    Not assessed.
  • WV Specifics:
    $20,000 assessed value exemption; saves ~$200-$400/year.
Benefits without Contact:
  • Services: Tax exemption (~$200-$400/year avg.).
West Virginia SFMNP

Senior Farmers’ Market Nutrition Program (SFMNP)

Requirements:
  • General:
    Age 60+, WV resident, low-income.
  • Income Limits (2025):
    ~$2,322/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • WV Specifics:
    Vouchers (~$50/season); serves ~10,000 annually.
Benefits without Contact:
  • Services: Vouchers (~$50/season) for produce at farmers’ markets.
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