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Willows Center

Willows Center A shared bedroom with two beds, a chair, and a window Comfortable seating area with a fireplace and window. Cozy living room with a fireplace and seating area Cozy lounge with bookshelf, decorative cabinet, and fireplace. A therapy room with exercise equipment and colorful balls. Well-lit dining area with round tables and red tablecloths

Willows Center

723 Summers St, Parkersburg, WV 26101 View Map

Willows Center is a Nursing Home in West Virginia

Willows Center is a Nursing Home in West Virginia

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Overview of Willows Center
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Willows Center of the Genesis Healthcare Community is a nursing home ideal for residents who seek to relax and recover. Specializing in short-term rehabilitation and long-term care, the multi-awarded community provides professional and compassionate service for its residents. Willows Center cultivates the holistic needs of its residents in a home-like setting.

The services are multidisciplinary for both long-term skilled nursing and rehabilitation– focusing on post-surgical care, on-site therapy (physical, occupational, speech), strength conditioning, mobility improvement; colostomy care, dementia care, pain management, wound care; and medical professionals are on-call: nurse practitioners, and physicians.

(304) 428-5573
(304) 428-5573

Managed by Jacquie Morgante

Administrator & Resident Care Supervisor

25 years

Jacquie Morgante is a licensed speech pathologist with 25 years of experience, including 10 years working with senior residents at Wyoming County Community Health System. She is passionate about caring for the elderly and helping them live healthier, happier, and fuller lives. Jacquie serves as the Administrator and Resident Care Supervisor at Willows Center, ensuring compassionate and expert care for all residents.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 2.80/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
1/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
2/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
1/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
2/5

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 97

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the West Virginia average
Occupancy rate 94.9%
Residents per day (avg) 86
Occupancy rate
94.9%
Residents per day (avg)
86

Who this home usually serves

Show admissions and discharges
TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Might be optimal for
Flexible care needs
How we assess these insights Show admissions and discharges

Breakdown by payment type

Medicare

34% of new residents, usually for short-term rehab.

Typical stay 24 days

Private pay

53% of new residents, often for short stays.

Typical stay 24 days

Medicaid

13% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Proprietary home
Other
Home revenue
$18.6M
Profit
$984.5K
Proprietary home Other
Home revenue
$18,619,746.00
Profit
$984,477.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.1M
21.9% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$13.6M
Total costs $17.6M

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 515085

Show certification details

Bed community size
97-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 11 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

License Status
Active
Facility Type
NURSING HOME (NH)
License Date
March 25, 2025
License Expiration
March 31, 2026

Additional licensing details

License number: 83
County: Wood

Type Of Units

Supplemental Security Income Beds Units available for residents receiving Supplemental Security Income (SSI) benefits.
0 units
Certified LTC
97 units
Total beds
97 units

Contact Information

Fax: (304)428-7784

Types of Care at Willows Center

Skilled Nursing Respite Care Memory Care
Contact Willows Center

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Medicaid Accepted

This facility is certified for eligible Medicaid services.

Medicare Accepted

This facility is certified for eligible Medicare services.

Payment & Funding Options

Medicaid Medicare

Inspection History

In West Virginia, the Department of Health and Human Resources, Office of Health Facility Licensure is responsible for the unannounced inspection and certification of all senior care facilities.

8 visits/inspections

6 health investigations

2 life safety inspections

West Virginia average: 17 inspections

Latest inspection

Date:June 2, 2024

Compare Nursing Homes around Parkersburg

The information below is reported by the West Virginia Department of Health and Human Resources, Office of Health Facility Licensure.
Eagle Pointe Healthcare Center
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Parkersburg
151
No
28
SCHULTHESIS, SHANNON
75.1%
$21,748,577.00
$6,653,090.00
30.6%
110.80
2/5
4.1931
2/5
4/5
3/5
2
Willows Center
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

RC

Respite Care

Parkersburg
97
No
11
-
94.9%
$18,618,511.00
$4,070,011.00
21.9%
85.60
1/5
2.7951
2/5
1/5
2/5
-
Ohio Valley Health Care
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Parkersburg
66
No
14
CAMDEN CLARK HEALTH SERVICES INC
75.7%
$3,586,932.00
$1,638,140.00
45.7%
54.80
1/5
3.7031
2/5
1/5
1/5
1
Eagle Pointe Healthcare Center Eagle Pointe Healthcare Center
Type of care: AL IL MC SNF
Community: Parkersburg
Bed Count: 151
Pets Allowed: No
Operator: SCHULTHESIS, SHANNON
CCN: 515159
Occupancy: 75.1%
Home Revenue: $21,748,577.00
Payroll Costs: $6,653,090.00
Payroll %: 30.6%
Avg Residents/Day: 110.80
Overall Rating: 2/5
Adj Nurse Hours: 4.1931
Health Insp Rating: 2/5
Staffing Rating: 4/5
QM Rating: 3/5
Number of Fines: 2
Willows Center Willows Center
Type of care: AL MC SNF RC
Community: Parkersburg
Bed Count: 97
Pets Allowed: No
CCN: 515085
Occupancy: 94.9%
Home Revenue: $18,618,511.00
Payroll Costs: $4,070,011.00
Payroll %: 21.9%
Avg Residents/Day: 85.60
Overall Rating: 1/5
Adj Nurse Hours: 2.7951
Health Insp Rating: 2/5
Staffing Rating: 1/5
QM Rating: 2/5
Ohio Valley Health Care Ohio Valley Health Care
Type of care: SNF AL
Community: Parkersburg
Bed Count: 66
Pets Allowed: No
Operator: CAMDEN CLARK HEALTH SERVICES INC
CCN: 515181
Occupancy: 75.7%
Home Revenue: $3,586,932.00
Payroll Costs: $1,638,140.00
Payroll %: 45.7%
Avg Residents/Day: 54.80
Overall Rating: 1/5
Adj Nurse Hours: 3.7031
Health Insp Rating: 2/5
Staffing Rating: 1/5
QM Rating: 1/5
Number of Fines: 1
Nursing Home Explorer

Places of interest near Willows Center

Address 2.2 miles from city center

Address 723 Summers St, Parkersburg, WV 26101

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

135
Total Staff
123
Employees
12
Contractors
32,300
Total Hours (Quarter)
43
Avg Staff/Day
8.3
Avg Shift (hrs)
Nursing Staff Breakdown
Role ⓘ Count ⓘ Avg Shift (hrs) ⓘ Uses Contractors? ⓘ
Registered Nurse 13 8.9 No
Licensed Practical Nurse 20 10 Yes
Certified Nursing Assistant 42 9.3 No
Staff by Category
Administration ⓘ
3 staff
3.8hs shift avg
Nursing Staff ⓘ
85 staff
9.3hs shift avg
Physicians & Practitioners ⓘ
7 staff
7.4hs shift avg
Therapy Services ⓘ
19 staff
5.5hs shift avg
Activities & Recreation ⓘ
6 staff
7.1hs shift avg
Social Services ⓘ
6 staff
7.7hs shift avg
Dietary Services ⓘ
6 staff
6.4hs shift avg
Other Services ⓘ
3 staff
8.5hs shift avg
Contractor Analysis
4.6%
of total hours from contractors
1,479 contractor hours this quarter
Licensed Practical Nurse: 5 Occupational Therapy Assistant: 3 Nurse Practitioner: 1 Medical Director: 1 Occupational Therapy Aide: 1 RN Director of Nursing: 1
Role ⓘ Employees ⓘ Contractors ⓘ Total Staff ⓘ Total Hours ⓘ Days Worked ⓘ % of Days ⓘ Avg Shift (hrs) ⓘ
Certified Nursing Assistant 42 0 42 12,649 91 100% 9.3
Licensed Practical Nurse 15 5 20 6,592 91 100% 10
Registered Nurse 13 0 13 2,817 90 99% 8.9
Other Dietary Services Staff 6 0 6 1,564 90 99% 6.4
Clinical Nurse Specialist 4 0 4 1,400 64 70% 7.2
Mental Health Service Worker 3 0 3 946 67 74% 8.5
Speech Language Pathologist 5 0 5 902 65 71% 6.3
Nurse Aide in Training 8 0 8 848 66 73% 7.6
Physical Therapy Aide 4 0 4 758 70 77% 6
Qualified Activities Professional 5 0 5 655 90 99% 7.2
Nurse Practitioner 2 1 3 558 63 69% 8
Other Social Services Staff 1 0 1 551 70 77% 7.9
Qualified Social Worker 5 0 5 523 65 71% 7.6
Administrator 2 0 2 472 60 66% 7.9
Physical Therapy Assistant 3 0 3 455 64 70% 6.8
Respiratory Therapy Technician 3 0 3 231 60 66% 3.4
Occupational Therapy Aide 0 1 1 195 25 27% 7.8
Medical Director 0 1 1 102 89 98% 1.1
Occupational Therapy Assistant 0 3 3 64 40 44% 1.4
RN Director of Nursing 1 1 2 16 2 2% 8.1
Other Activities Staff 1 0 1 2 1 1% 2
View All Staffing Data in Parkersburg

Health Inspection History

Total Health inspections 7
46% above West Virginia average
West Virginia average: 4.8

Last Health inspection on Oct 2025

Total Health citations 50
16% above West Virginia average
West Virginia average: 43.1

7.14 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 37 citations
Complaint investigations 13 citations
Breakdown of citations
Critical Health citations 0
100% below West Virginia average
West Virginia average: 0.8
Serious Health citations 0
100% below West Virginia average
West Virginia average: 0.5
Moderate Health citations 50
Minor Health citations 0
Citations history (last 3 years)
Quality of Care moderate citation Oct 30, 2025
Corrected
Resident Rights moderate citation Oct 30, 2025
Corrected
Resident Rights moderate citation Oct 30, 2025
Corrected
Environmental moderate citation Feb 08, 2024
Corrected

Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Part of: Genesis Healthcare
Resident Census by Payment Source
94 Total Residents
Medicare 16 (17%) ⓘ
Medicaid 63 (67%) ⓘ
Private Pay/Other 15 (16%) ⓘ
Programs & Services
Residents' Group ⓘ
Nurse Aide Training ⓘ
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source. Specialized beds indicate capacity for specific care needs.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 16.7
48% worse than West Virginia average
West Virginia average: 11.3
Functional decline score 30.0
42% worse than West Virginia average
West Virginia average: 21.1
Long-Stay Resident Measures
Daily care & independence
Need for Help with Daily Activities Increased 31.8%
68% above West Virginia average.
Walking Ability Worsened 30.6%
40% above West Virginia average.
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 27.7%
23% above West Virginia average.
Safety & clinical stability
Falls with Major Injury 3.3%
27% below West Virginia average.
High Risk Residents with Pressure Ulcers 10.6%
114% above West Virginia average.
Urinary Tract Infection 2.4%
21% above West Virginia average.
Emotional & behavioral wellbeing
Depressive Symptoms 9.5%
55% above West Virginia average.
Antipsychotic Use 6.5%
51% below West Virginia average.
Preventive care
Pneumococcal Vaccine 98.1%
1% above West Virginia average.
Influenza Vaccine 85.1%
13% below West Virginia average.
Nutrition & physical health
Lost Too Much Weight 7.3%
11% above West Virginia average.
Short-stay resident measures
Pneumococcal Vaccine 78.0%
Near West Virginia average
Antipsychotic medication increase 1.1%
5% worse than West Virginia average
Influenza Vaccine 73.8%
7% worse than West Virginia average

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

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Financial Aid for West Virginia Seniors

Get financial aid guidance

Aged and Disabled Waiver

WV Medicaid A&D Waiver

General: Age 65+ or disabled, West Virginia resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025): ~$2,829/month (300% FBR, individual).

Asset Limits: $2,000 (individual), $3,000 (couple).

WV Specifics: Rural state; limited providers in some areas.

West Virginia Lighthouse Program

WV Lighthouse

General: Age 60+, West Virginia resident, at risk of nursing home.

Income Limits: ~$2,000/month (individual, varies).

Asset Limits: $5,000 (individual).

WV Specifics: Limited funding; rural focus.

Older Americans Act (OAA) Services

West Virginia OAA Services

General: Age 60+, WV resident; no income/asset limits.

Income Limits (2025): None; donations encouraged.

Asset Limits: Not assessed.

WV Specifics: Includes Meals on Wheels; serves ~20,000 annually; rural emphasis.

Medicare Savings Program (MSP)

West Virginia Medicare Savings Program

General: Age 65+ or disabled, WV resident, Medicare Part A/B.

Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits: $9,430 (individual), $14,130 (couple).

WV Specifics: Includes Extra Help for Part D; no waitlist.

Low-Income Energy Assistance Program (LIEAP)

West Virginia LIEAP

General: Age 60+ prioritized, WV resident, low-income household.

Income Limits (2025): ~$3,970/month (185% FPL).

Asset Limits: Not assessed.

WV Specifics: Covers gas, electric, wood; emergency aid available.

Family Caregiver Support Program (FCSP)

West Virginia Family Caregiver Support Program

General: Caregivers of 60+ needing care or 55+ caregivers of others; WV resident; 2+ ADLs.

Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).

Asset Limits: Not assessed.

WV Specifics: Includes grandparent caregivers; serves ~1,500 annually.

Senior Community Service Employment Program (SCSEP)

West Virginia SCSEP

General: Age 55+, unemployed, low-income, WV resident.

Income Limits (2025): ~$1,983/month (125% FPL).

Asset Limits: Not specified.

WV Specifics: Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

West Virginia VA Aid and Attendance/Housebound

General: Age 65+ or disabled veteran/spouse, WV resident, wartime service, ADL help (A&A) or homebound.

Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits: ~$155,356 (net worth).

WV Specifics: High rural veteran use; supports care costs.

Homestead Exemption for Seniors

West Virginia Homestead Exemption

General: Age 65+ or totally disabled, WV resident, homeowner (homestead).

Income Limits (2025): None; tax-based eligibility.

Asset Limits: Not assessed.

WV Specifics: $20,000 assessed value exemption; saves ~$200-$400/year.

Senior Farmers’ Market Nutrition Program (SFMNP)

West Virginia SFMNP

General: Age 60+, WV resident, low-income.

Income Limits (2025): ~$2,322/month (185% FPL).

Asset Limits: Not assessed.

WV Specifics: Vouchers (~$50/season); serves ~10,000 annually.

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     Updated on Dec 11, 2025
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