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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Willows of Greensburg is a government-operated, 100-bed facility that focuses on a mix of long-term nursing care, memory support, and rehab services. Most residents here are on Medicaid (47%) or pay privately (44%), with Medicare patients making up just 10% of the census. Because it serves an extended care population, the average stay here is quite long at 321 days. The building runs at a low 59% occupancy rate, which is about 15% below the state average. Financially, 2023 records show a razor-thin net profit of $43.3 thousand (a 0.9% margin), though the management funnels a high 69.3% of total revenue straight into employee payroll.
State health logs reveal a decent amount of daily aide coverage but flag tight nursing hours, a heavy citation trail, and serious clinical safety gaps. Residents receive an average of 4 hours and 2 minutes of daily care, which ranks the facility 48th out of 287 homes in Indiana, but actual registered nurse time is low at 31 minutes a day, and physical therapy services are thin. On the oversight side, regulators have logged 58 deficiencies since 2022, averaging 14.5 citations a year.
Recent inspections from April 2025 turned up 15 life safety issues, including blocked hallways, broken exit signs, and ventilation issues costing an estimated $250,000 to correct, alongside citations for medication errors and gaps in mandatory registered nurse coverage. Investigators also substantiated past complaints, including a late-reported November 2024 abuse claim and a December 2024 incident where a resident fractured a hip in a fall, who suffered from delayed care and poor documentation. Clinical charts show that while residents do well with standard vaccinations, long-term depression rates spike at 60%, emergency room trips run high, and the use of antipsychotic medications tracks above state averages.
Individuals weighing long-term care options can utilize these state registry logs to understand the daily environment. The public files show a facility that maintains high aide staffing levels and slim profits but is currently working through major building repair costs, thin clinical oversight hours, and a history of delayed accident reporting.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 48th out of 287 homes in Indiana for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 25m per day | ▼ 39% State avg: 40m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 52m per day | ▲ 14% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 59m per day | ▲ 31% State avg: 2h 16m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 48m per day | ▲ 18% State avg: 3h 14m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 52% State avg: 4m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 13m per day | ▼ 51% State avg: 27m per day · National avg: 28m per day |
Lower than the Indiana average: 68.1%Willows of Greensburg is legally operated by Major Hospital, and administrated by Kelsey Meal.
Key information about the people who lead and staff this community.
In Indiana, the Department of Health, Division of Long Term Care is the primary regulatory body that performs onsite inspections and quality of care reviews for all licensed facilities.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Indiana state average. The score below shows how many points this facility sits above or below the typical Indiana nursing home score (the benchmark); higher is better.
8 points below the Indiana average for nursing homes (83/100)
Rank #256 / 384 in Indiana Inspection Score — State benchmarked This home is ranked 256th out of 384 homes in Indiana. Shows this facility's inspection score compared to the Indiana average among 384 comparable communities in the ranking pool. Inspection score: 75 out of 100. Letter grade C. 8 points below the Indiana average for nursing homes (83/100)
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Indiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 91 | 36 | This facility has 153% more total deficiencies than a typical Indiana nursing home (91 vs. IN avg 36).↑ 153% worse Rank #331 / 386 Total deficiencies — State benchmarked This home is ranked 331st out of 386 homes in Indiana. Shows this facility's deficiencies compared to the Indiana average among 386 comparable communities in the ranking pool. |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 22.8 | 9 | This facility has 153% more deficiencies per year than a typical Indiana nursing home (22.8 vs. IN avg 9).↑ 153% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 3.5 | 1.9 | This facility has 84% more deficiencies per inspection than a typical Indiana nursing home (3.5 vs. IN avg 1.9).↑ 84% worse Rank #344 / 386 Deficiencies per inspection — State benchmarked This home is ranked 344th out of 386 homes in Indiana. Shows this facility's deficiencies per inspection compared to the Indiana average among 386 comparable communities in the ranking pool. |
Inspections
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total visits
Combined count of all on-site visits — routine inspections, complaint visits, follow-ups, and other focused visits.
| 26 | 19 | This facility has 37% more total visits than a typical Indiana nursing home (26 vs. IN avg 19).↑ 37% worse |
|
Inspections with deficiencies
Inspections that resulted in at least one regulatory deficiency.
| 12 | 7 | This facility has 71% more inspections with deficiencies than a typical Indiana nursing home (12 vs. IN avg 7).↑ 71% worse |
|
Inspection deficiency rate
Percentage of inspections that resulted in at least one deficiency.
| 46% | 37% | This facility has 9 percentage points higher inspection deficiency rate than a typical Indiana nursing home (46% vs. IN avg 37%).↑ 9% worse |
|
Inspections
Routine, scheduled inspections conducted by state regulators.
| 13 | 13 | This facility has inspections in line with the Indiana average (13 vs. IN avg 13).— At avg |
Complaints & Investigations
| This Facility | IN Average | vs. IN Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 4 | 5 | This facility has 20% fewer total complaints than a typical Indiana nursing home (4 vs. IN avg 5).↓ 20% better Rank #140 / 352 Total complaints — State benchmarked This home is ranked 140th out of 352 homes in Indiana. Shows this facility's total complaints compared to the Indiana average among 352 comparable communities in the ranking pool. |
|
Complaints per year
Average complaints per year since 2022.
| 1 | 1.3 | This facility has 23% fewer complaints per year than a typical Indiana nursing home (1 vs. IN avg 1.3).↓ 23% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Indiana average 6
Last Health inspection on Aug 2025
Indiana average 25
Indiana average 4.12
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
22 of 32 citations resulted from standard inspections; and 10 of 32 resulted from complaint investigations.
100% better than Indiana averageIndiana average: 0.2
100% better than Indiana averageIndiana average: 0.6
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
3870868% more staff per resident than Indiana average
5% worse than Indiana average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
8 total: 4 full-time employees and 4 contractors.
8
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursAssists with medical care and medications.
62 total: 12 full-time employees and 50 contractors.
62
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursHelps with daily care and mobility.
132 total: 59 full-time employees and 73 contractors.
132
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,562 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 59 | 73 | 132 | 16,005 | 92 | 100% | 7.1 |
| Licensed Practical Nurse | 12 | 50 | 62 | 5,766 | 92 | 100% | 8.5 |
| Medication Aide/Technician | 11 | 0 | 11 | 3,696 | 92 | 100% | 8.3 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,488 | 84 | 91% | 7.7 |
| Registered Nurse | 4 | 4 | 8 | 1,108 | 82 | 89% | 8.8 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 806 | 70 | 76% | 7.2 |
| Nurse Practitioner | 1 | 0 | 1 | 791 | 92 | 100% | 8.6 |
| Speech Language Pathologist | 4 | 0 | 4 | 594 | 68 | 74% | 5.2 |
| Administrator | 1 | 0 | 1 | 536 | 66 | 72% | 8.1 |
| Mental Health Service Worker | 1 | 1 | 2 | 510 | 61 | 66% | 7.8 |
| Physical Therapy Assistant | 2 | 0 | 2 | 480 | 67 | 73% | 5 |
| Qualified Social Worker | 2 | 0 | 2 | 402 | 56 | 61% | 4.7 |
| Physical Therapy Aide | 2 | 0 | 2 | 262 | 59 | 64% | 3.9 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 214 | 59 | 64% | 3.4 |
| Occupational Therapy Aide | 0 | 1 | 1 | 139 | 27 | 29% | 5.2 |
| Medical Director | 0 | 1 | 1 | 60 | 15 | 16% | 4 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 54 | 13 | 14% | 4.1 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
7.6
In line with Indiana averageIndiana average: 8.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
14.0
18% better than Indiana averageIndiana average: 17.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
10.2%
16% better than Indiana averageIndiana average: 12.0%
Percent of long-stay residents whose ability to move independently worsened
12.0%
16% better than Indiana averageIndiana average: 14.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
19.9%
19% better than Indiana averageIndiana average: 24.6%
Percent of long-stay residents experiencing one or more falls with major injury
3.9%
In line with Indiana averageIndiana average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
3.8%
13% better than Indiana averageIndiana average: 4.4%
Percent of long-stay residents with a urinary tract infection
1.0%
19% better than Indiana averageIndiana average: 1.2%
Percent of long-stay residents who lose too much weight
8.4%
49% worse than Indiana averageIndiana average: 5.7%
Percent of long-stay residents who have depressive symptoms
59.9%
148% worse than Indiana averageIndiana average: 24.1%
Percent of long-stay residents who received an antipsychotic medication
15.2%
22% worse than Indiana averageIndiana average: 12.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
7% better than Indiana averageIndiana average: 93.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.6%
In line with Indiana averageIndiana average: 95.4%
Number of hospitalizations per 1,000 long-stay resident days.
1.43
11% better than Indiana averageIndiana average: 1.60
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.53
71% worse than Indiana averageIndiana average: 1.48
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
88.6%
8% better than Indiana averageIndiana average: 81.7%
Percent of short-stay residents who newly received an antipsychotic medication
2.7%
95% worse than Indiana averageIndiana average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
90.2%
14% better than Indiana averageIndiana average: 79.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
23.8%
6% worse than Indiana averageIndiana average: 22.4%
Percentage of short-stay residents who had an outpatient emergency department visit.
13.8%
31% worse than Indiana averageIndiana average: 10.5%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Indiana averageIndiana average: 0.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
35% of new residents, usually for short-term rehab.
52% of new residents, often for short stays.
13% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
62Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Willows of Greensburg based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #232 / 290Payroll — State benchmarkedThis home is ranked 232nd out of 290 homes in Indiana. Shows total annual staff payroll benchmarked to the Indiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
0.0 miles from city center
Estimated distance in miles from Greensburg's city center to Willows of Greensburg's address, calculated via Google Maps.
Add your location
Willows of Greensburg is located in GREENSBURG, Indiana.
Here are the financial assistance programs available to residents in Indiana.
The information below is reported by the Indiana Department of Health, Division of Long Term Care.
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Greensburg | 86
Facility
86
IN AVG
116
Rank
#302 / 437 |
70.9%
Facility
70.9%
IN AVG
69.4%
Rank
#179 / 433 | +2% | 3.36
Facility
3.36
IN AVG
3.44
Rank
#128 / 287 | -9% | -2% | $0
Facility
$0
IN AVG
$31.4k
Rank
#1 / 289 | 83
Facility
83
IN AVG
83
Rank
#151 / 384 | 13
Facility
13
IN AVG
25.0
Rank
#60 / 288 | 3.3
Facility
3.3
IN AVG
4.1
Rank
#107 / 288 | - | 61 | A- |
50
Facility
50
IN AVG
37
Rank
#205 / 587 | Holly Cole | $8.4M
Facility
$8.4M
IN AVG
$10.7M
Rank
#205 / 290 | $3.8M
Facility
$3.8M
IN AVG
$4.2M
Rank
#220 / 290 | 45.4%
Facility
45.4%
IN AVG
42%
Rank
#191 / 290 | 155675 | ||||
| Willows of Greensburg |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Greensburg | 100
Facility
100
IN AVG
116
Rank
#237 / 437 |
59.0%
Facility
59.0%
IN AVG
69.4%
Rank
#279 / 433 | -15% | 4.03
Facility
4.03
IN AVG
3.44
Rank
#48 / 287 | -66% | +17% | $0
Facility
$0
IN AVG
$31.4k
Rank
#1 / 289 | 75
Facility
75
IN AVG
83
Rank
#256 / 384 | 32
Facility
32
IN AVG
25.0
Rank
#201 / 288 | 4.0
Facility
4.0
IN AVG
4.1
Rank
#153 / 288 | - | 72 | A- |
68
Facility
68
IN AVG
37
Rank
#81 / 587 | Greenburg In Opco LLC | $5.1M
Facility
$5.1M
IN AVG
$10.7M
Rank
#261 / 290 | $3.5M
Facility
$3.5M
IN AVG
$4.2M
Rank
#232 / 290 | 69.3%
Facility
69.3%
IN AVG
42%
Rank
#21 / 290 | 155210 |
Katona Chapman is the Director of Nursing at Willows of Greensburg.
The legal owner and operator of Willows of Greensburg is Major Hospital.
Willows of Greensburg has a walk score of 68. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to IN state health department records, Willows of Greensburg's license number is 25-000117-1.
According to IN state health department records, Willows of Greensburg's license expires on December 31, 2025.
Willows of Greensburg's occupancy is 59%.
Kelsey Meal is the administrator of Willows of Greensburg.
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