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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 110th out of 130 homes in Alabama. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 27m per day | ▼ 29% State avg: 38m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 35m per day | ▼ 26% State avg: 47m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 41m per day | ▼ 33% State avg: 2h 30m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 43m per day | ▼ 17% State avg: 3h 17m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ■ Avg State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 16m per day | ▼ 27% State avg: 22m per day · National avg: 28m per day |
Similar to the Alabama average: 80.8%Windsor House is administrated by Bennie Susan Henderson.
Key information about the people who lead and staff this community.
In Alabama, the Department of Public Health, Bureau of Health Provider Standards conducts unannounced surveys to ensure facilities meet state licensing and federal certification safety standards.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Alabama state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | AL Average | vs. AL Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 28 | 17 | This facility has 65% more total deficiencies than a typical Alabama nursing home (28 vs. AL avg 17).↑ 65% worse |
|
Deficiencies per year
Average deficiencies per year since 2018.
| 3.5 | 2.1 | This facility has 67% more deficiencies per year than a typical Alabama nursing home (3.5 vs. AL avg 2.1).↑ 67% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
This facility’s inspection record is problematic, showing repeated failures to prevent and report resident abuse, maintain a safe environment, and address behavioral health needs as of September 20, 2023, with five cited deficiencies. Earlier, on August 24, 2023, inspectors flagged four deficiencies including unsafe medication practices, poor infection control, incomplete documentation, and unresolved maintenance issues. The pattern of deficiencies and substantiated complaints indicates ongoing compliance problems with resident safety and care protocols.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsAlabama average 2.9
Last Health inspection on Sep 2023
Alabama average 10.4
Alabama average 3.46
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
15 of 24 citations resulted from standard inspections; and 9 of 24 resulted from complaint investigations.
186% worse than Alabama averageAlabama average: 0.7
900% worse than Alabama averageAlabama average: 0.2
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
20% worse than Alabama average
5% better than Alabama average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,171 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 39 | 0 | 39 | 14,401 | 92 | 100% | 8.5 |
| Licensed Practical Nurse | 14 | 0 | 14 | 5,058 | 92 | 100% | 9.5 |
| Medication Aide/Technician | 4 | 0 | 4 | 2,268 | 92 | 100% | 8.9 |
| Registered Nurse | 11 | 0 | 11 | 2,138 | 88 | 96% | 9.6 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,662 | 77 | 84% | 7.8 |
| Dietitian | 1 | 0 | 1 | 528 | 64 | 70% | 8.2 |
| Qualified Social Worker | 0 | 3 | 3 | 508 | 66 | 72% | 7.5 |
| Physical Therapy Aide | 0 | 3 | 3 | 501 | 69 | 75% | 5.7 |
| Nurse Practitioner | 1 | 0 | 1 | 500 | 63 | 68% | 7.9 |
| Other Dietary Services Staff | 1 | 0 | 1 | 494 | 67 | 73% | 7.4 |
| Mental Health Service Worker | 1 | 0 | 1 | 483 | 60 | 65% | 8.1 |
| Administrator | 2 | 1 | 3 | 480 | 57 | 62% | 8 |
| Speech Language Pathologist | 0 | 4 | 4 | 435 | 66 | 72% | 5.9 |
| RN Director of Nursing | 1 | 0 | 1 | 335 | 41 | 45% | 8.2 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 275 | 56 | 61% | 4.9 |
| Occupational Therapy Aide | 0 | 2 | 2 | 163 | 25 | 27% | 6.5 |
| Physical Therapy Assistant | 0 | 4 | 4 | 100 | 44 | 48% | 2.2 |
| Medical Director | 0 | 1 | 1 | 60 | 9 | 10% | 6.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 34 | 9 | 10% | 3.8 |
Includes penalties issued in 2023
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
312% higher than Alabama averageAlabama average: $65K
58% fewer fines than Alabama averageAlabama average: 2.4
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Alabama averageAlabama average: 0.3
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Aug 24, 2023 · $266K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Aug 24, 2023Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.8
35% better than Alabama averageAlabama average: 8.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.8
12% better than Alabama averageAlabama average: 14.5
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
7.8%
44% better than Alabama averageAlabama average: 13.9%
Percent of long-stay residents whose ability to move independently worsened
7.2%
55% better than Alabama averageAlabama average: 16.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.4%
72% worse than Alabama averageAlabama average: 13.6%
Percent of long-stay residents experiencing one or more falls with major injury
5.6%
64% worse than Alabama averageAlabama average: 3.4%
Percent of long-stay high risk residents with pressure ulcers
4.4%
25% better than Alabama averageAlabama average: 5.9%
Percent of long-stay residents with a urinary tract infection
1.7%
38% better than Alabama averageAlabama average: 2.7%
Percent of long-stay residents who lose too much weight
3.9%
28% better than Alabama averageAlabama average: 5.4%
Percent of long-stay residents who have depressive symptoms
0.9%
25% better than Alabama averageAlabama average: 1.2%
Percent of long-stay residents who received an antipsychotic medication
25.4%
23% worse than Alabama averageAlabama average: 20.7%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
92.8%
In line with Alabama averageAlabama average: 91.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
6% better than Alabama averageAlabama average: 94.8%
Number of hospitalizations per 1,000 long-stay resident days.
1.71
15% better than Alabama averageAlabama average: 2.00
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.47
38% worse than Alabama averageAlabama average: 1.79
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
83.5%
In line with Alabama averageAlabama average: 83.7%
Percent of short-stay residents who newly received an antipsychotic medication
3.5%
65% worse than Alabama averageAlabama average: 2.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
73.1%
9% worse than Alabama averageAlabama average: 80.3%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
27.1%
11% worse than Alabama averageAlabama average: 24.5%
Percentage of short-stay residents who had an outpatient emergency department visit.
13.9%
21% worse than Alabama averageAlabama average: 11.5%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Alabama averageAlabama average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
19.2%
64% worse than Alabama averageAlabama average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
47.4%
6% worse than Alabama averageAlabama average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
17% of new residents, usually for short-term rehab.
54% of new residents, often for short stays.
30% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
82Residents meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Windsor House based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #89 / 129Payroll — State benchmarkedThis home is ranked 89th out of 129 homes in Alabama. Shows total annual staff payroll benchmarked to the Alabama average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
2.9 miles from city center
Estimated distance in miles from Huntsville's city center to Windsor House's address, calculated via Google Maps.
Add your location
Windsor House is located in Huntsville, Alabama.
Here are the financial assistance programs available to residents in Alabama.
The information below is reported by the Alabama Department of Public Health, Bureau of Health Provider Standards.
| Redstone Village |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Huntsville (Redstone Village) | 56 | 41.1% | -49% | 5.19 | -34% | +19% | $0 | 3 | 1.5 | - | 23 | 17 | Redstone Military Retirement Residence Association Inc | $23.8M | $10.6M | 44.4% | 15454 | ||||
| Diversicare of Big Springs |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Huntsville (Twickenham Square) | 135 | 88.6% | +10% | 3.68 | +23% | -16% | $0 | 12 | 3.0 | - | 121 | 69 | Diversicare Leasing Company II LLC | $15.1M | $5.2M | 34.8% | 15111 | ||||
| Brookshire Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Huntsville | 129 | 82.0% | +2% | 4.78 | -27% | +9% | $0 | 8 | 2.7 | - | 117 | 36 | Aop Snf Operations Holdings LLC | $8.1M | $3.5M | 42.9% | 15127 | ||||
| Signature HealthCARE of Whitesburg Gardens |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Huntsville (Teakwood Drive Southwest) | 159 | 64.9% | -20% | 4.56 | +38% | +4% | $15.6k | 20 | 6.7 | 3 | 107 | 51 | Shc LP Holdings LLC | $17.6M | $6.4M | 36.4% | 15116 | ||||
| Windsor House |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Huntsville | 117 | 82.7% | +2% | 3.71 | +6% | -15% | $266.2k | 24 | 4.8 | 4 | 100 | 37 | Diversicare Leasing LP | $11.3M | $4.3M | 38.4% | 15397 |
Windsor House has a walk score of 37. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Windsor House's occupancy is 83%.
Bennie Susan Henderson is the administrator of Windsor House.
Windsor House has 117 beds.
Yes — there are 2 photos of Windsor House in the photo gallery on this page.
Windsor House is located at 4411 McAllister Drive.
(256) 837-8585 will put you in contact with the team at Windsor House.
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