Show Inspection Reports
Total health inspections
3
Ohio average 6.7
Last Health inspection on Oct 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Norwich Springs Health Campus
Assisted Living, Independent Living & Memory Care · Franklin County, OH
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Norwich Springs Health Campus
Assisted Living in Franklin County
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Norwich Springs Health Campus accepts Medicare, Medicaid, and private pay.
Overview of Norwich Springs Health Campus
Situated in the peaceful neighborhood of Library Way, Hilliard, OH, Norwich Springs Health Campus is an eminent senior living community that offers assisted living, independent living, memory care, and skilled nursing. The community features snug and sophisticated private suites to ensure seniors’ relaxation and security. With a team of reliable and highly skilled professionals delivering top-tier care and assistance around the clock, seniors keep their peace of mind and experience a glorious retirement.
Create unforgettable moments and participate in engaging activities for leisure and wellness. Ideally situated near local amenities and stunning attractions, Norwich Springs Health Campus ensures seniors’ needs and interests are within a few steps away. Eat well and feel good with healthy and tasty foods catering to dietary needs and preferences. Surrounded by ethereal landscapes and serene walking paths, Norwich Springs Health Campus is ideal for seniors seeking solace in their golden years.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 51st out of 165 homes in Ohio.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 51st out of 165 homes in Ohio.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 48m per day
Rank #51 / 165Nurse hours — state benchmarkedThis home is ranked 51st out of 165 homes in Ohio.Shows adjusted nurse hours per resident per day benchmarked to the Ohio average, with a ranking across 165 Ohio SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
vs Ohio avg
-1%
Standout metric
RN (Weekend) is +156% above state avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 13m per day | ▲ 92% State avg: 38m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 49m per day | ▼ 16% State avg: 58m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 9m per day | ■ Avg State avg: 2h 8m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 34m per day | ▲ 9% State avg: 3h 17m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 6m per day | ▲ 100% State avg: 3m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 1h 4m per day | ▲ 156% State avg: 25m per day · National avg: 28m per day |
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
70.5%
Rank #122 / 166Occupancy rate — state benchmarkedThis home is ranked 122nd out of 166 homes in Ohio.Shows this facility's occupancy rate versus the Ohio average, with its statewide rank out of 166. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
39 days
Occupancy rate
70.5%
Rank #122 / 166Occupancy rate — state benchmarkedThis home is ranked 122nd out of 166 homes in Ohio.Shows this facility's occupancy rate versus the Ohio average, with its statewide rank out of 166. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
39 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
46% of new residents, usually for short-term rehab.
Typical stay
25 days
Private pay
50% of new residents, often for short stays.
Typical stay
3 - 4 months
Medicaid
4% of new residents, often for long-term daily care.
Typical stay
8 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$10.0M
Operating loss
-$1.9M
Privately-owned community
Operated by a business corporation.
Home revenue
$10.0M Rank #92 / 165Revenue — state benchmarkedThis home is ranked 92nd out of 165 homes in Ohio.Shows this facility's annual revenue compared to the Ohio SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Operating loss
-$1.9M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #74 / 165Payroll — state benchmarkedThis home is ranked 74th out of 165 homes in Ohio.Shows total annual staff payroll benchmarked to the Ohio average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$5.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #74 / 165Payroll — state benchmarkedThis home is ranked 74th out of 165 homes in Ohio.Shows total annual staff payroll benchmarked to the Ohio average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$6.3M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$11.9M
Walk Score: 19 / 100 Rank #91 / 115Walk Score — state benchmarkedThis home is ranked 91st out of 115 homes in Ohio.Shows how walkable this facility's neighborhood is compared to the average Walk Score across Ohio SNFs. Higher scores benefit residents, families, and staff.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeResidential Care Facility
StatusActive
CountyFranklin
CMS Certification Number366492
Accept Medicare
Rehabilitation Services
Short-Term Rehab
Licensed Nurses/CNAs
24-Hour Staffing
Skilled Services
Email
[email protected]
Fax(614) 363-1818
Fitness Center
Salon
Movie Theater
Private Dining Room
Walking Paths
What does this home offer?
Housing Options: Studio / 1 Bed
Building Type: 2-story
Transportation Services
Fitness and Recreation
Types of Care at Norwich Springs Health Campus
Assisted Living
Independent Living
Memory Care
Access & Eligibility
Ways to qualify for care at this community, including accepted programs.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In Ohio, the Department of Health, Bureau of Survey and Certification conducts unannounced onsite inspections to evaluate the quality of care and environment in all licensed facilities.
The data displayed corresponds to the last 6 years.
Latest inspection
Date
February 24, 2025
Inspection oversight
Immediate jeopardy identified:No
Substandard quality of care cited:No
2 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Ohio average: 2 citations
Resident satisfaction survey results
Every two years, the Ohio Department of Aging and the Office of the State Long-Term Care Ombudsman organizations conduct a satisfaction survey among residents in long-term care facilities to assess their quality of care and life.
Average score
89 / 100
Ohio average: 86 / 100
2022 – 2023 Period
Care and services
100 / 100
Ohio average: 89 / 100
Environment
93 / 100
Ohio average: 95 / 100
Moving in
79 / 100
Ohio average: 82 / 100
Facility culture
85 / 100
Ohio average: 86 / 100
Caregivers
88 / 100
Ohio average: 89 / 100
Spending time
87 / 100
Ohio average: 80 / 100
Meals and dining
93 / 100
Ohio average: 81 / 100
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Have you gotten or are you getting physical therapy, occupational therapy or speech therapy, while living at this care facility?
This facility44/100
Ohio average46/100
Did (Do) you know who to speak to about your therapy progress?
This facility100/100
Ohio average85/100
Did (Does) the therapy help you meet your goals?
This facility100/100
Ohio average88/100
Can you decide how to spend your day?
This facility100/100
Ohio average94/100
Did (Do) the therapists help you set goals?
This facility100/100
Ohio average89/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are your personal items safe here?
This facility76/100
Ohio average92/100
Can you enjoy the outdoors if you want to?
This facility81/100
Ohio average91/100
Can you find a place to be alone if you want to be alone?
This facility94/100
Ohio average96/100
Is it very clean here?
This facility94/100
Ohio average96/100
Is it easy for you to get around in your room (or apartment)?
This facility94/100
Ohio average96/100
Do you feel safe here?
This facility100/100
Ohio average98/100
Are you able to get around the building if you want to?
This facility100/100
Ohio average95/100
Do you feel you have enough privacy?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Did you receive a thorough orientation to NORWICH SPRINGS HEALTH CAMPUS?
This facility57/100
Ohio average70/100
Were you given enough information to learn how things work here?
This facility75/100
Ohio average82/100
Did you feel warmly welcomed as a new resident?
This facility100/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the people who work here tell you when rules, policies, and procedures change?
This facility62/100
Ohio average78/100
Are you friends with anyone who lives here?
This facility71/100
Ohio average81/100
Are you encouraged to speak up about things you don’t like here?
This facility79/100
Ohio average81/100
Do the people who work here help you with technology, if needed?
This facility79/100
Ohio average89/100
Do the people who work here go above and beyond to give you a good life?
This facility88/100
Ohio average87/100
Are your concerns taken care of in a timely way?
This facility94/100
Ohio average86/100
Do the people who work here seem happy to work here?
This facility94/100
Ohio average92/100
Overall, are you satisfied with the care you receive here?
This facility100/100
Ohio average94/100
Are you as involved in decisions about your care as you want to be?
This facility100/100
Ohio average85/100
Would you highly recommend NORWICH SPRINGS HEALTH CAMPUS to someone who needs this type of care?
This facility100/100
Ohio average89/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do the same people take care of you most of the time?
This facility63/100
Ohio average84/100
Do the people who care for you explain your care and services to you?
This facility80/100
Ohio average85/100
Do the people who work here do things the way you want them done?
This facility88/100
Ohio average88/100
Do you feel confident the people who work here would come quickly anytime you needed help?
This facility88/100
Ohio average85/100
Do you have opportunities to maintain your health and wellness, if you want?
This facility88/100
Ohio average92/100
Are the people who work here knowledgeable about your medical conditions and treatments?
This facility92/100
Ohio average90/100
Do the people who work here do everything they can to protect you from getting sick?
This facility93/100
Ohio average94/100
Do the people who work here check on you often enough to see if you need anything?
This facility94/100
Ohio average81/100
Do the people who work here support you to do as much for yourself as you are able to do?
This facility94/100
Ohio average96/100
Do the people who work here ever get angry at you?
This facility94/100
Ohio average88/100
Do the people who work here make sure you are comfortable when they provide care or services?
This facility100/100
Ohio average95/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Are there enjoyable things to do on the weekends, if you want?
This facility75/100
Ohio average63/100
Do you have enough opportunities to go on outings and special events?
This facility80/100
Ohio average73/100
Do you have something to look forward to most days?
This facility81/100
Ohio average77/100
Are you as connected to the community as you want to be?
This facility88/100
Ohio average71/100
Do you feel included in life here?
This facility88/100
Ohio average89/100
Do you usually enjoy how you spend your time?
This facility88/100
Ohio average87/100
Do you like the activities here?
This facility94/100
Ohio average83/100
Do you have plenty of opportunities to do things that are meaningful to you?
This facility100/100
Ohio average83/100
Are you able to do the activities offered here, if you want?
This facility100/100
Ohio average93/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Based on the RCF Resident Satisfaction Survey 2022-23, Final Results
Do you have input on the food that is served?
This facility77/100
Ohio average68/100
Do you get enough fresh food options here?
This facility88/100
Ohio average81/100
Does the menu change often enough?
This facility93/100
Ohio average77/100
Do you look forward to mealtimes?
This facility94/100
Ohio average80/100
Do you get enough to eat here?
This facility100/100
Ohio average95/100
Do you like the food here?
This facility100/100
Ohio average81/100
Scores represent percent of positive resident responses for each item, excluding "don't know" and "not applicable" responses and instances where the question was skipped.
Health Inspection History
Inspections
Total health citations
12
Rank #26 / 166Health citations — state benchmarkedThis home is ranked 26th out of 166 homes in Ohio.Shows this facility's total health deficiency citations benchmarked to the Ohio state average, with a ranking across all 166 OH SNFs. Lower citation counts earn a better rank.
Ohio average 30.9
Citations per inspection
4
Rank #76 / 166Citations per inspection — state benchmarkedThis home is ranked 76th out of 166 homes in Ohio.Shows average deficiency citations per CMS inspection for this facility versus the Ohio mean across 166 SNFs with citation data. Lower is better.
Ohio average 4.59
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
9 of 12 citations resulted from standard inspections; and 3 of 12 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
100% better than Ohio averageOhio average: 0.3
Serious Health citations
0
0
100% better than Ohio averageOhio average: 0.9
0 critical citations
0 serious citations
12 moderate citations
0 minor citations
Citations history (last 3 years)
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 14, 2025
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Oct 14, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
May 30, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
May 30, 2024
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
May 30, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
May 30, 2024
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
May 30, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
May 30, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Financial Assistance for
Assisted Living in Ohio
Norwich Springs Health Campus is located in Hilliard, Ohio.
Here are the financial assistance programs available to residents in Ohio.
Places of interest near Norwich Springs Health Campus
17.5 miles from city center
Estimated distance in miles from Hilliard's city center to Norwich Springs Health Campus's address, calculated via Google Maps.
Calculate Travel Distance to Norwich Springs Health Campus
Add your location
Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
92
Employees
76
Contractors
16
Staff to resident ratio
2.36:1
10% better than Ohio averageOhio average ratio: 2.14:1
Avg staff/day
32
Average shift
8.5 hours
5% better than Ohio averageOhio average: 8.1 hours
Total staff hours (quarter)
24,743
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
12
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
11
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
27
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
11.5%
2,845 contractor hours this quarter
Speech Language Pathologist: 4
Respiratory Therapy Technician: 4
Qualified Social Worker: 3
Physical Therapy Aide: 2
Physical Therapy Assistant: 2
Medical Director: 1
Staff by category
| Certified Nursing Assistant | 27 | 0 | 27 | 7,504 | 91 | 100% | 8.9 |
| Registered Nurse | 12 | 0 | 12 | 3,920 | 91 | 100% | 9.7 |
| Licensed Practical Nurse | 11 | 0 | 11 | 3,237 | 91 | 100% | 9.7 |
| Other Dietary Services Staff | 8 | 0 | 8 | 2,870 | 91 | 100% | 8.1 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 1,051 | 64 | 70% | 7.8 |
| Speech Language Pathologist | 0 | 4 | 4 | 854 | 70 | 77% | 6.5 |
| Nurse Aide in Training | 5 | 0 | 5 | 682 | 65 | 71% | 8.4 |
| RN Director of Nursing | 2 | 0 | 2 | 561 | 66 | 73% | 8.3 |
| Dietitian | 1 | 0 | 1 | 557 | 62 | 68% | 9 |
| Mental Health Service Worker | 1 | 0 | 1 | 546 | 65 | 71% | 8.4 |
| Physical Therapy Assistant | 0 | 2 | 2 | 537 | 76 | 84% | 7 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Qualified Social Worker | 0 | 3 | 3 | 490 | 63 | 69% | 7.6 |
| Physical Therapy Aide | 0 | 2 | 2 | 467 | 64 | 70% | 7.3 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 448 | 62 | 68% | 6.9 |
| Nurse Practitioner | 1 | 0 | 1 | 441 | 51 | 56% | 8.7 |
| Medical Director | 0 | 1 | 1 | 49 | 51 | 56% | 1 |
| Occupational Therapy Assistant | 1 | 0 | 1 | 33 | 45 | 49% | 0.7 |
27 Certified Nursing Assistant
% of Days
100%
12 Registered Nurse
% of Days
100%
11 Licensed Practical Nurse
% of Days
100%
8 Other Dietary Services Staff
% of Days
100%
6 Clinical Nurse Specialist
% of Days
70%
4 Speech Language Pathologist
% of Days
77%
5 Nurse Aide in Training
% of Days
71%
2 RN Director of Nursing
% of Days
73%
1 Dietitian
% of Days
68%
1 Mental Health Service Worker
% of Days
71%
2 Physical Therapy Assistant
% of Days
84%
1 Administrator
% of Days
68%
3 Qualified Social Worker
% of Days
69%
2 Physical Therapy Aide
% of Days
70%
4 Respiratory Therapy Technician
% of Days
68%
1 Nurse Practitioner
% of Days
56%
1 Medical Director
% of Days
56%
1 Occupational Therapy Assistant
% of Days
49%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
39
Medicare
13
33.3% of residents
Medicaid
9
23.1% of residents
Private pay or other
17
43.6% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.3
43% better than Ohio averageOhio average: 5.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.2
60% worse than Ohio averageOhio average: 12.7
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
7.4%
Percent of long-stay residents whose need for help with daily activities has increased
7.4%
8% worse than Ohio averageOhio average: 6.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
33.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
33.1%
50% worse than Ohio averageOhio average: 22.0%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
2.4%
Percent of long-stay residents experiencing one or more falls with major injury
2.4%
31% better than Ohio averageOhio average: 3.4%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.3%
Percent of long-stay high risk residents with pressure ulcers
2.3%
42% better than Ohio averageOhio average: 3.9%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Ohio averageOhio average: 0.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
1.3%
Percent of long-stay residents who lose too much weight
1.3%
79% better than Ohio averageOhio average: 6.2%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Ohio averageOhio average: 24.0%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
1.2%
Percent of long-stay residents who received an antipsychotic medication
1.2%
86% better than Ohio averageOhio average: 8.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
8% better than Ohio averageOhio average: 92.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
6% better than Ohio averageOhio average: 94.5%
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.4%
22% better than Ohio averageOhio average: 78.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
Percent of short-stay residents who newly received an antipsychotic medication
1.0%
21% better than Ohio averageOhio average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
96.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
96.2%
27% better than Ohio averageOhio average: 75.6%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
18.1%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
18.1%
28% better than Ohio averageOhio average: 25.1%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
4.9%
Percentage of short-stay residents who had an outpatient emergency department visit.
4.9%
61% better than Ohio averageOhio average: 12.5%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
1.7%
Percentage of SNF residents who experience falls with major injury during their stay.
1.7%
118% worse than Ohio averageOhio average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
64.1%
Percentage of residents at or above expected ability to care for themselves at discharge.
64.1%
19% better than Ohio averageOhio average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
67.4%
Rate of successful return to home or community from a skilled nursing facility.
67.4%
33% better than Ohio averageOhio average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Assisted Living around Franklin County The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.
Filter by care type
| Norwich Springs Health Campus |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Hilliard (Library Way) | 91 | No | 19 | Studio / 1 Bed | - | 89 | 2 |
| First Community Village |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Columbus (Upper Arlington Historic District) | 47 | No | 34 | Studio / 1 Bed | - | - | - |
| Carriage Court Senior Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Hilliard | - | Yes | 63 | Studio / 1 Bed | A+ | - | - |
| Harrison on 5th by Senior Star |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Columbus (Harrison West) | - | No | 69 | Studio / 1 Bed | A- | - | - |
| The Coventry Senior Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Upper Arlington (Kingsdale Center) | - | No | 68 | Studio / 1 Bed | A- | - | 1 |
Financial Trends
Historical financial and operational data for Norwich Springs Health Campus based on CMS SNF Cost Reports.
Occupancy Rate
70.5%
↑ 33.5pp vs 2022
Net Income
-$1.9M
↑ ~$11.1M vs 2022
Total Payroll
$5.6M
↑ ~$2.1M vs 2022
Profit Margin
-19.8%
↑ 236.2pp vs 2022
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Frequently Asked Questions about Norwich Springs Health Campus
What neighborhood is Norwich Springs Health Campus in?
Norwich Springs Health Campus is in the Library Way neighborhood of Hilliard.
Is Norwich Springs Health Campus in a walkable area?
Norwich Springs Health Campus has a walk score of 19. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the best email address for Norwich Springs Health Campus?
The team at Norwich Springs Health Campus can be reached at [email protected].
Has Norwich Springs Health Campus had any recent deficiencies or citations?
Norwich Springs Health Campus has had 2 recently reported deficiencies.
Are there photos of Norwich Springs Health Campus?
Yes — there are 20 photos of Norwich Springs Health Campus in the photo gallery on this page.
What is the phone number of Norwich Springs Health Campus?
(614) 363-1833 will put you in contact with the team at Norwich Springs Health Campus.
What county is Norwich Springs Health Campus located in?
Norwich Springs Health Campus is in Franklin County.
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