Smaller home · May offer a more intimate, personalized care environment.
Cherry Ridge
St. Ann’s Community at Cherry Ridge is a retirement community in Webster, NY, offering independent living, assisted living, memory care, and skilled nursing. Promoting a lively and welcoming environment, the community ensures older adults find a new home in their later years. Exceptional services, including 24-hour security, housekeeping, and nutritious meals, are also provided to help residents maintain their independence. Through a continuum of care, the community is committed to helping residents age gracefully in their later years,
Fitness programs, church services, and various activities ensure residents can stay active and maintain holistic wellness. With outdoor gardens, a walking path, and a hair salon, residents have more spaces for interactions and relaxation. Located near Webster Public Library, NY-104 Service Road, shops, and a variety of dining options in Webster, the community guarantees residents have quick access to necessities and leisure. As one of the trusted options for senior living in New York, this retirement community continuously provides top-notch services for older adults’ welfare.
Community insights.
About this community
Cherry Ridge is legally operated by The Glen at Cherry Ridge, LLC.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Enforcement Actions
Enforcement actions are formal penalties or interventions imposed by New York regulators when an assisted living residence fails to meet state care, safety, or regulatory standards. They may include stipulations and orders, civil monetary penalties, operational restrictions, or appointment of temporary management.
This facility has 1 enforcement action. 77% of New York assisted living residences have zero, and the statewide average is 0.6.
- December 7, 2021 #ACF-21-120
Inspection Scorecard
This scorecard compares key inspection, violation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
• Total violations (78% below)
• Violations per inspection (73% below)
• Inspections with violations (50% below)
• Inspection violation rate (49% below)
• Total complaints (94% below)
• Complaints per year (94% below)
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
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Total inspections
| 7 | 9 | This facility has had 22% fewer total inspections than the New York average (7 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 22% fewer |
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Inspections with violations
| 2 | 4 | This facility has 50% fewer inspections with violations than a typical New York assisted living residence (2 vs. NY avg 4).↓ 50% better |
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Inspection violation rate
| 29% | 57% | This facility has 28 percentage points lower inspection violation rate than a typical New York assisted living residence (29% vs. NY avg 57%).↓ 28% better Rank #80 / 323 Inspection violation rate — State benchmarked This home is ranked 80th out of 323 homes we track in New York for % of inspections with violations. Shows this facility's % of inspections with violations compared to the New York average among 323 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
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Complaint visits
| 5 | 6 | This facility has had 17% fewer complaint visits than the New York average (5 vs. NY avg 6). More inspections can mean more regulatory scrutiny rather than worse care.↓ 17% fewer Rank #216 / 323 Complaint visits — State benchmarked This home is ranked 216th out of 323 homes we track in New York for complaint-related visits. Shows this facility's complaint-related visits compared to the New York average among 323 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
Violations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
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Total violations
| 4 | 18 | This facility has 78% fewer total violations than a typical New York assisted living residence (4 vs. NY avg 18).↓ 78% better Rank #101 / 323 Total violations — State benchmarked This home is ranked 101st out of 323 homes we track in New York for violations. Shows this facility's violations compared to the New York average among 323 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
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Violations per inspection
| 0.6 | 2.23 | This facility has 73% fewer violations per inspection than a typical New York assisted living residence (0.6 vs. NY avg 2.23).↓ 73% better Rank #93 / 323 Violations per inspection — State benchmarked This home is ranked 93rd out of 323 homes we track in New York for violations per inspection. Shows this facility's violations per inspection compared to the New York average among 323 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
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Total complaints
| 5 | 79 | This facility has 94% fewer total complaints than a typical New York assisted living residence (5 vs. NY avg 79).↓ 94% better |
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Complaints per year
| 5 | 79 | This facility has 94% fewer complaints per year than a typical New York assisted living residence (5 vs. NY avg 79).↓ 94% better |
Lawsuit overview for Cherry Ridge
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
Long-stay resident measures
Short-stay resident measures
What does this home offer?
Pets Allowed
Housing Options: Cottage / 1 Bed / 2 Bed
Building Type: 3-story
Transportation Services
Fitness and Recreation
Living Spaces & Floor Plans for Cherry Ridge
Places of interest near Cherry Ridge
2.2 miles from city center
Estimated distance in miles from Webster's city center to Cherry Ridge's address, calculated via Google Maps.
Calculate Travel Distance to Cherry Ridge
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Compare Assisted Living around Monroe County
Info below is compiled from CMS reports & the NY State Dept. of Health (NYSDOH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
ADC (Adult Day Care):
Daytime supervision, health monitoring, and social activities for seniors who live at home.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The New York average is: 55.8% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| St Anns Community | AL ADC HOS NH PC SNF | Webster | 72
Facility
72
NY AVG
160
Rank
#601 / 736 |
97.2%
Facility
97.2%
NY AVG
90.6%
Rank
#92 / 392 | +7% | 4.86
Facility
4.86
NY AVG
3.58
Rank
#23 / 395 | +5% | +36% | $0
Facility
$0
NY AVG
$67.6k
Rank
#1 / 398 | 8
Facility
8
NY AVG
18.5
Rank
#42 / 397 | 4.0
Facility
4.0
NY AVG
5.1
Rank
#123 / 397 | - | 70 | - |
75
Facility
75
NY AVG
64
Rank
#527 / 1,150 | Michelle Ashby | $8.1M*Fiscal year ending 2012These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | $4.9M*Fiscal year ending 2012These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 60.9%*Fiscal year ending 2012These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 335730 | ||||
| Fairport Rehab & Nursing Center | AL NH PC SNF | Fairport | 142
Facility
142
NY AVG
160
Rank
#355 / 736 |
95.8%
Facility
95.8%
NY AVG
90.6%
Rank
#157 / 392 | +6% | 3.91
Facility
3.91
NY AVG
3.58
Rank
#85 / 395 | -86% | +9% | $0
Facility
$0
NY AVG
$67.6k
Rank
#1 / 398 | 25
Facility
25
NY AVG
18.5
Rank
#314 / 397 | 8.3
Facility
8.3
NY AVG
5.1
Rank
#365 / 397 | - | 136 | - |
35
Facility
35
NY AVG
64
Rank
#908 / 1,150 | Fairport Baptist Homes Adult Care Facility, Inc | $11.2MFiscal year ending 12/2023
Facility
$11.2MFiscal year ending 12/2023
NY AVG
$29.2M
Rank
#335 / 383 | $7.6MFiscal year ending 12/2023
Facility
$7.6MFiscal year ending 12/2023
NY AVG
$15.4M
Rank
#299 / 383 | 68.4%Fiscal year ending 12/2023
Facility
68.4%Fiscal year ending 12/2023
NY AVG
55.8%
Rank
#58 / 382 | 335576 |
Financial Assistance for
Assisted Living in New York
Cherry Ridge is located in Webster, New York State.
Here are the financial assistance programs available to residents in New York State.
Frequently Asked Questions about Cherry Ridge
What neighborhood is Cherry Ridge in?
Cherry Ridge is in the Town of Webster neighborhood of Webster.
Who is the owner of Cherry Ridge?
Cherry Ridge is legally operated by The Glen at Cherry Ridge, LLC.
Is Cherry Ridge in a walkable area?
Cherry Ridge has a walk score of 46. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Does Cherry Ridge have different floorplan options?
Yes — see the floorplan options available at Cherry Ridge on this page.
Are pets allowed at Cherry Ridge?
Yes, Cherry Ridge allows residents to bring their pets.
How many beds does Cherry Ridge have?
Cherry Ridge has 87 beds.
Has Cherry Ridge had any violations?
Cherry Ridge has had 4 reported violations since 2026 according to records from New York State Department of Health (NYSDOH).
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