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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Situated at 920 Cherry Ridge Boulevard in Webster, Monroe County, St. Ann’s Community operates as a 72-bed nonprofit nursing home. The facility serves Medicare rehabilitation patients and longer-term skilled nursing residents, with memory care and respite options available. Current occupancy stands at 97%, well above the state average, signaling consistent demand and stable operations.
The staffing measure that most distinguishes this community is nurse hours: 4 hours 32 minutes per resident per day, approximately 30% higher than New York’s 3-hour 29-minute state average. This ranks the facility 40th among 388 state nursing homes. Direct clinical care at or above this level often reflects stronger oversight capacity and faster response to resident health changes; a meaningful differentiator for families evaluating skilled nursing options.
Regulatory findings, however, paint a more complex story. Across nine state inspections since 2021, the facility accumulated 20 citations, substantially above New York’s average. The September 2025 inspection, the most recent, documented six Level 2 deficiencies spanning feeding assistance, medication labeling, environmental safety, and electrical systems; no actual harm was reported at the time.
Earlier surveys during 2023 and 2024 identified similar recurring patterns in medication management, care planning, and life safety code compliance. While the facility corrected some deficiencies within months, the pattern of recurrence across multiple inspection cycles suggests systemic vulnerabilities in these operational areas.
The complaint record provides some counterbalance: 22 formal complaints over seven years resulted in 47% fewer complaint investigations than the state average, and those investigations yielded unsubstantiated findings. The facility has incurred no federal fines in the past three years. Long-stay resident outcomes, though, underscore care-quality gaps. Functional decline and fall-injury rates both run significantly above state averages, indicating residents either arrive with complex needs or experience functional loss during their stay at higher-than-typical rates.
St. Ann’s Community is suited for families seeking skilled nursing care with above-average staffing levels, particularly for short-stay rehabilitation or residents managing multiple chronic conditions.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 39th out of 387 homes in New York for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 30m per day | ▼ 28% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 50m per day | ▲ 8% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 29m per day | ▲ 14% State avg: 2h 11m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 44m per day | ▲ 18% State avg: 3h 10m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 0m per day | ▼ 100% State avg: 7m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 21m per day | ▼ 25% State avg: 28m per day · National avg: 28m per day |
Higher than the New York average: 88.3%St Anns Community is legally operated by St Anns Nursing Home Company Inc (the Heritage) (Not for Profit).
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.
2 points above the New York average for nursing homes (83/100)
Inspection score: 85 out of 100. Letter grade B. 2 points above the New York average for nursing homes (83/100)
Enforcement actions are formal penalties or interventions imposed by New York regulators when a nursing home fails to meet state or federal care, safety, or regulatory standards. They may include directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
This facility has 1 enforcement action. 33% of New York nursing homes have zero, and the statewide average is 1.6.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 20 | 13 | This facility has 54% more total citations than a typical New York nursing home (20 vs. NY avg 13).↑ 54% worse |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 14 | 20 | This facility has 30% fewer health citations than a typical New York nursing home (14 vs. NY avg 20).↓ 30% better |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 6 | 4 | This facility has 50% more life safety citations than a typical New York nursing home (6 vs. NY avg 4).↑ 50% worse |
|
Citations per year
Average citations per year since 2021.
| 4 | 2.6 | This facility has 54% more citations per year than a typical New York nursing home (4 vs. NY avg 2.6).↑ 54% worse |
|
Citations per inspection
Average citations per inspection.
| 2.2 | 1.4 | This facility has 57% more citations per inspection than a typical New York nursing home (2.2 vs. NY avg 1.4).↑ 57% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 9 | 9 | This facility has total inspections in line with the New York average (9 vs. NY avg 9).— At avg |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 6 | 4 | This facility has 50% more inspections with citations than a typical New York nursing home (6 vs. NY avg 4).↑ 50% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 67% | 44% | This facility has 23 percentage points higher inspection citation rate than a typical New York nursing home (67% vs. NY avg 44%).↑ 23% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 22 | 79 | This facility has 72% fewer total complaints than a typical New York nursing home (22 vs. NY avg 79).↓ 72% better |
|
Complaints per year
Average complaints per year since 2021.
| 4.4 | 15.8 | This facility has 72% fewer complaints per year than a typical New York nursing home (4.4 vs. NY avg 15.8).↓ 72% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.31 | 0.50 | This facility has 38% fewer complaints per bed than a typical New York nursing home (0.31 vs. NY avg 0.5).↓ 38% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 8 | 15 | This facility has 47% fewer complaint investigations than a typical New York nursing home (8 vs. NY avg 15).↓ 47% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
New York average 3.6
Last Health inspection on May 2024
New York average 18.5
New York average 5.05
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
7 of 8 citations resulted from standard inspections; and 1 of 8 came from combined inspections (standard and complaint).
100% better than New York averageNew York average: 0.2
100% better than New York averageNew York average: 0.2
Corrected
Corrected
Corrected
Corrected
How this facility protects residents through staff vaccination policies and immunization practices.
Percentage of facility employees vaccinated against influenza.
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
1
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
1
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2016
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2016
Next scheduled court appearance on record across active cases.
May 15, 2026Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
644% more staff per resident than New York average
8% worse than New York average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 12 RN Staff are full-time employees. No contractors work on this role.
12
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursAssists with medical care and medications.
All 18 LPN Staff are full-time employees. No contractors work on this role.
18
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hoursHelps with daily care and mobility.
All 50 CNA Staff are full-time employees. No contractors work on this role.
50
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 50 | 0 | 50 | 16,102 | 92 | 100% | 7 |
| Licensed Practical Nurse | 18 | 0 | 18 | 5,365 | 92 | 100% | 7 |
| Registered Nurse | 12 | 0 | 12 | 2,753 | 92 | 100% | 7.4 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Physical Therapy Assistant | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Dietitian | 2 | 0 | 2 | 480 | 58 | 63% | 6.7 |
| Mental Health Service Worker | 1 | 0 | 1 | 480 | 60 | 65% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| Other Social Services Staff | 1 | 0 | 1 | 426 | 64 | 70% | 6.7 |
| Speech Language Pathologist | 1 | 0 | 1 | 347 | 58 | 63% | 6 |
| Qualified Social Worker | 1 | 0 | 1 | 10 | 4 | 4% | 2.4 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
16.3
66% worse than New York averageNew York average: 9.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
33.6
85% worse than New York averageNew York average: 18.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
31.7%
93% worse than New York averageNew York average: 16.4%
Percent of long-stay residents whose ability to move independently worsened
28.5%
72% worse than New York averageNew York average: 16.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
40.7%
90% worse than New York averageNew York average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
7.3%
144% worse than New York averageNew York average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
7.3%
In line with New York averageNew York average: 7.2%
Percent of long-stay residents with a urinary tract infection
1.8%
30% worse than New York averageNew York average: 1.4%
Percent of long-stay residents who lose too much weight
6.5%
7% worse than New York averageNew York average: 6.1%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than New York averageNew York average: 18.1%
Percent of long-stay residents who received an antipsychotic medication
12.7%
In line with New York averageNew York average: 12.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
89.5%
In line with New York averageNew York average: 91.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
In line with New York averageNew York average: 95.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
56.9%
26% worse than New York averageNew York average: 76.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
69Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for St Anns Community based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #361 / 382Payroll — State benchmarkedThis home is ranked 361st out of 382 homes in New York. Shows total annual staff payroll benchmarked to the New York average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
0.0 miles from city center
Estimated distance in miles from Webster's city center to St Anns Community's address, calculated via Google Maps.
Add your location
St Anns Community is located in Webster, New York.
Here are the financial assistance programs available to residents in New York.
The information below is reported by the New York State Department of Health.
| St Anns Community |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Webster | - | 72
Facility
72
NY AVG
160
Rank
#610 / 748 |
75
Facility
75
NY AVG
63
Rank
#530 / 1173 | - |
| Fairport Rehab & Nursing Center |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Fairport (Fairport-Nine Mile Point Road) | - | 142
Facility
142
NY AVG
160
Rank
#361 / 748 |
35
Facility
35
NY AVG
63
Rank
#910 / 1173 | - |
The legal owner and operator of St Anns Community is St Anns Nursing Home Company Inc (the Heritage) (Not for Profit).
St Anns Community has a walk score of 75. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to NY state health department records, St Anns Community's license number is 2757301N.
St Anns Community's occupancy is 97%.
St Anns Community has 72 beds.
St Anns Community has had 20 recently reported deficiencies.
Yes — there are 10 photos of St Anns Community in the photo gallery on this page.
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