Situated at 920 Cherry Ridge Boulevard in Webster, Monroe County, St. Ann’s Community operates as a 72-bed nonprofit nursing home. The facility serves Medicare rehabilitation patients and longer-term skilled nursing residents, with memory care and respite options available. Current occupancy stands at 97%, well above the state average, signaling consistent demand and stable operations.
The staffing measure that most distinguishes this community is nurse hours: 4 hours 32 minutes per resident per day, approximately 30% higher than New York’s 3-hour 29-minute state average. This ranks the facility 40th among 388 state nursing homes. Direct clinical care at or above this level often reflects stronger oversight capacity and faster response to resident health changes; a meaningful differentiator for families evaluating skilled nursing options.
Regulatory findings, however, paint a more complex story. Across nine state inspections since 2021, the facility accumulated 20 citations, substantially above New York’s average. The September 2025 inspection, the most recent, documented six Level 2 deficiencies spanning feeding assistance, medication labeling, environmental safety, and electrical systems; no actual harm was reported at the time.
Earlier surveys during 2023 and 2024 identified similar recurring patterns in medication management, care planning, and life safety code compliance. While the facility corrected some deficiencies within months, the pattern of recurrence across multiple inspection cycles suggests systemic vulnerabilities in these operational areas.
The complaint record provides some counterbalance: 22 formal complaints over seven years resulted in 47% fewer complaint investigations than the state average, and those investigations yielded unsubstantiated findings. The facility has incurred no federal fines in the past three years. Long-stay resident outcomes, though, underscore care-quality gaps. Functional decline and fall-injury rates both run significantly above state averages, indicating residents either arrive with complex needs or experience functional loss during their stay at higher-than-typical rates.
St. Ann’s Community is suited for families seeking skilled nursing care with above-average staffing levels, particularly for short-stay rehabilitation or residents managing multiple chronic conditions.
