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The Reserve at East Longmeadow
Assisted Living, Independent Living, Memory Care & Respite Care · East Longmeadow, MA
View of the facility building and entrance area Dining room with neatly arranged tables and flowers Outdoor seating area with flowers and fireplace A landscaped outdoor space with seating and garden beds

The Reserve at East Longmeadow

Assisted Living, Independent Living, Memory Care & Respite Care · East Longmeadow, MA
741 Parker St, East Longmeadow, MA 01028 View map
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Overview of The Reserve at East Longmeadow

The Reserve at East Longmeadow offers assisted living, independent living, memory care, and respite care in East Longmeadow, MA. Independent living provides a private living arrangement with community services and no daily care, while assisted living includes help with bathing, dressing, and medication. Memory care takes place in a secured setting with supervision for someone at risk of wandering.

Respite care offers a short stay when a resident’s usual caregiver needs to travel or recover. The community has 103 beds. Its range of care levels may suit a resident whose needs could grow over time, since care can change without requiring a move to another community.

Facility Direct Line (413) 525-4100
By The Numbers

Community insights.

Bed count Info A mid-sized community that may balance personal attention with shared amenities and social activities. 103 Rank #32 / 176Bed count — State benchmarked This assisted living community is ranked 32nd out of 176 assisted living communities we track in Massachusetts for bed count. Shows this facility's certified or reported bed count compared to other Massachusetts facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Massachusetts that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.

Medium-capacity home · Offers a balance of services and community atmosphere.

Years of operating Info A community with a solid operating history and experience delivering ongoing care. This is the number of years in operation under current management. Rank #116 / 153Years in operation — State benchmarked This assisted living community is ranked 116th out of 153 assisted living communities we track in Massachusetts for years in operation. Shows how long this facility has been in operation compared to other Massachusetts facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Massachusetts that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.
12 years
Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #212 / 244Walk Score — State benchmarked This assisted living community is ranked 212th out of 244 assisted living communities we track in Massachusetts for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Massachusetts facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Massachusetts that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.
14 / 100

About this community

License Details

Year Opened2014

Ownership & Operating Entity

Nonprofit OwnershipNo

Type Of Units

Traditional
71 units
Special Care
32 units
Low Income Rooms Yes/No from payment or funding tags indicating low-income accessibility options in state disclosures—not a determination of personal eligibility.
No
Total beds
103 units

Staffing & Medical

1 service
Not co-located with a nursing home

Additional Services

1 service
Transportation Services

Contact Information

Fax(413) 224-1467
Business HoursMonday - Friday 9:00 AM - 5:00 PM

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Fitness And Recreation

Room Accommodations

Building TypeTwo-story

Contact The Reserve at East Longmeadow

Inspection History

In Massachusetts, the Executive Office of Elder Affairs (for assisted living facilities) and the Department of Public Health (for nursing homes) are the agencies authorized to inspect and report on facility safety.

Since 2024 · 2 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 9 citations 1 inspection

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Massachusetts state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2024 vs. Massachusetts state average
Overall vs. MA average 1 Worse Metrics worse than Massachusetts average:
• Citations per inspection (27% above) 1 Better Metrics better than Massachusetts average:
• Total citations (59% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityMA Averagevs. MA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 922.0 This facility has 59% fewer total citations than a typical Massachusetts assisted living residence (9 vs. MA avg 22).↓ 59% better
Citations per inspection Info Average citations per inspection. 9.07.1 This facility has 27% more citations per inspection than a typical Massachusetts assisted living residence (9 vs. MA avg 7.1).↑ 27% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityMA Averagevs. MA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 121.0 This facility has had 95% fewer total inspections than the Massachusetts average (1 vs. MA avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 95% fewer
Show Inspection Reports
Reviews (1)

The Reserve at East Longmeadow Reviews

Mary Krol
Do not be fooled by the beautiful appearance of The Reserve at East Longmeadow — the care in the memory unit is severely lacking. Staff left my mother alone for hours, failed to feed her after a serious fall, and showed zero compassion or engagement. Repeated concerns to administration were ignored, and we ultimately moved her to a better facility.

Rating Their Experiences

What do you like most about living here?

Nothing

Are there enough caregivers to handle the residents' needs, especially during emergencies?

No

Are the common areas pleasant and comfortable for socializing or relaxing?

Yes

How do you feel about the level of social interaction available with other residents?

How was the units offered in this community?

Do you feel safe living in this community?

How well do you think the community handles emergencies or unexpected events?

How would you rate the quality and variety of the meals? (1-5)

2

Are special diets handled well?

Yes

Is the dining schedule flexible enough to meet your preferences?

Yes

Are there any hidden fees or unexpected charges?

Would you recommend this community to others looking for senior living options?

No

Is there anything you wish you knew before moving in?

That they didn’t have enough staff and the staff they had didn’t care about the residents.

Places of interest near The Reserve at East Longmeadow

Address 2.2 miles from city center Info Estimated distance in miles from East Longmeadow's city center to The Reserve at East Longmeadow's address, calculated via Google Maps.

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Compare Assisted Living around Hampden County

Info below is compiled from the MA Executive Office of Elder Affairs, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Licensed beds designated for special-care services (e.g. memory or other specialized units), as reported in state licensing data.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
Number of years the company has been in operation.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Yes/No from payment or funding tags indicating low-income accessibility options in state disclosures—not a determination of personal eligibility.
Whether the community is disclosed as co-located or on the same campus as a nursing home in state records.
The Reserve at East Longmeadow
AL
IL
MC
RC
East Longmeadow
103
Facility 103
MA AVG 81
Rank #32 / 176
No32
14
Facility 14
MA AVG 45
Rank #212 / 244
Traditional (71), Special Care (32)
12
Facility 12
MA AVG 22
Rank #116 / 153
-NoNo
East Village Place
AL
MC
East Longmeadow (Fields At Chestnut)
73
Facility 73
MA AVG 81
Rank #103 / 176
Yes43
16
Facility 16
MA AVG 45
Rank #207 / 244
Studio / 1 Bed / 2 Bed
26
Facility 26
MA AVG 22
Rank #70 / 153
-NoNo
Prosper At Monastery Heights
AL
MC
RC
West Springfield (Merrick)-Yes-
28
Facility 28
MA AVG 45
Rank #160 / 244
Studio / 1 Bed
5
Facility 5
MA AVG 22
Rank #153 / 153
A+No-
The Arbors at Westfield Assisted Living and Memory Care
AL
IL
MC
RC
Westfield-No-
77
Facility 77
MA AVG 45
Rank #44 / 244
Studio / 1 Bed / 2 Bed--No-
The Arbors at Chicopee Assisted Living and Memory Care
AL
IL
MC
RC
Chicopee (Fairview)-No-
31
Facility 31
MA AVG 45
Rank #153 / 244
---No-

Rank badges are statewide and care-type specific: each assisted living community is ranked against every other MA assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities

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Financial Assistance for
Assisted Living in Massachusetts

The Reserve at East Longmeadow is located in East Longmeadow, Massachusetts.
Here are the financial assistance programs available to residents in Massachusetts.

Get Financial aid guidance

Home Care Program

MassHealth Home Care

Age 60+
General Massachusetts resident, at risk of nursing home placement.
Income Limits (2025) ~$1,500/month individual, varies by region
Asset Limits $2,000 individual, excludes home, car
MA

Coordinated through Aging Services Access Points (ASAPs); high demand in urban areas.

Benefits
In-home care (3-5 hours/day) Homemaker services Respite care (up to 14 days/year) Adult day care (~$75/day)

Frail Elder Waiver

Massachusetts Medicaid FE Waiver

Age 65+
General Massachusetts resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
MA

Requires clinical eligibility determination.

Benefits
Personal care (5-7 hours/day) Respite care (240 hours/year) Adult day care (~$75/day) Home health services

Senior Care Options (SCO)

Massachusetts Senior Care Options

Age 65+
General Massachusetts resident, eligible for MassHealth (Medicare optional), nursing home-level care need.
Income Limits (2025) ~$2,829/month (300% FBR, individual); QIT allowed.
Asset Limits $2,000 (individual), $3,000 (couple) (excludes home up to $713,000, car).
MA

Not available in Dukes/Nantucket Counties; multiple SCO providers (e.g., CCA, Tufts).

Benefits
Personal care (5-7 hours/day) Medical care Respite (240 hours/year) Adult

Medicare Savings Program (MSP)

Massachusetts Medicare Savings Program (MassHealth Buy-In)

Age 65+ or disabled
General Massachusetts resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
MA

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

National Family Caregiver Support Program (NFCSP) Respite

Massachusetts NFCSP Respite Care

Age —
General Caregivers of 60+ needing care or 55+ caregivers of others; Massachusetts resident; functional needs (2+ ADLs).
Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.
Asset Limits Not assessed; need-based.
MA

27 ASAPs; prioritizes low-income, rural caregivers.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Caregiver training Supplies (~$500/year)

Prescription Advantage

Massachusetts Prescription Advantage

Age 65+ or disabled
General Massachusetts resident, enrolled in Medicare Part D (or ineligible for Medicare).
Income Limits (2025) No strict limit; copays vary by income ~$24,980-$75,000/year individual
Asset Limits Not assessed.
MA

Supplements Medicare Part D; no enrollment fee for low-income.

Benefits
Covers prescription copays ($5-$40/drug) Fills coverage gaps Catastrophic cost protection ($4,000+ covered)

VA Aid and Attendance (A&A) and Housebound Benefits

Massachusetts VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General Massachusetts resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
MA

High veteran demand statewide.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Frequently Asked Questions about The Reserve at East Longmeadow

Is The Reserve at East Longmeadow in a walkable area?

The Reserve at East Longmeadow has a walk score of 14. Car-dependent. Most errands require a car, with limited nearby walkable options.

How long has The Reserve at East Longmeadow been in business?

The Reserve at East Longmeadow has been operating for approximately 12 years, based on available licensing and registration records.

Are pets allowed at The Reserve at East Longmeadow?

No, The Reserve at East Longmeadow has a no-pet policy.

Does The Reserve at East Longmeadow operate as a for-profit or non-profit?

The Reserve at East Longmeadow is registered as a for-profit in MA.

How many beds does The Reserve at East Longmeadow have?

The Reserve at East Longmeadow has 103 beds.

Has The Reserve at East Longmeadow had any citations?

The Reserve at East Longmeadow has had 9 reported citations according to records from Massachusetts Executive Office of Aging & Independence (AGE).

Are there photos of The Reserve at East Longmeadow?

Yes — there are 4 photos of The Reserve at East Longmeadow in the photo gallery on this page.

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