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The Reserve at East Longmeadow
Assisted Living, Independent Living, Memory Care & Respite Care · East Longmeadow, MA
View of the facility building and entrance area Dining room with neatly arranged tables and flowers Outdoor seating area with flowers and fireplace A landscaped outdoor space with seating and garden beds

The Reserve at East Longmeadow

Assisted Living, Independent Living, Memory Care & Respite Care · East Longmeadow, MA
741 Parker St, East Longmeadow, MA 01028 View map
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Overview of The Reserve at East Longmeadow

The Reserve at East Longmeadow offers assisted living, independent living, memory care, and respite care in East Longmeadow, MA. Independent living provides a private living arrangement with community services and no daily care, while assisted living includes help with bathing, dressing, and medication. Memory care takes place in a secured setting with supervision for someone at risk of wandering.

Respite care offers a short stay when a resident’s usual caregiver needs to travel or recover. The community has 103 beds. Its range of care levels may suit a resident whose needs could grow over time, since care can change without requiring a move to another community.

Facility Direct Line (413) 525-4100
By The Numbers

Community insights.

Bed count Info A mid-sized community that may balance personal attention with shared amenities and social activities. 103 Rank #32 / 176Bed count — State benchmarked This assisted living community is ranked 32nd out of 176 assisted living communities we track in Massachusetts for bed count. Shows this facility's certified or reported bed count compared to other Massachusetts facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Massachusetts that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.

Medium-capacity home · Offers a balance of services and community atmosphere.

Years of operating Info A community with a solid operating history and experience delivering ongoing care. This is the number of years in operation under current management. Rank #115 / 152Years in operation — State benchmarked This assisted living community is ranked 115th out of 152 assisted living communities we track in Massachusetts for years in operation. Shows how long this facility has been in operation compared to other Massachusetts facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Massachusetts that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.
12 years
Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #211 / 243Walk Score — State benchmarked This assisted living community is ranked 211th out of 243 assisted living communities we track in Massachusetts for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Massachusetts facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Massachusetts that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.
14 / 100

About This Community

License Details

Year Opened2014

Ownership & Operating Entity

Nonprofit OwnershipNo

Type Of Units

Traditional
71 units
Special Care
32 units
Low Income Rooms Yes/No from payment or funding tags indicating low-income accessibility options in state disclosures—not a determination of personal eligibility.
No
Total beds
103 units

Additional Services

2 services
Respite CareRespite care provides families and unpaid caregivers with short-term relief from caregiving duties. Care can range from a few hours to a few weeks.
Transportation

Contact Information

Fax(413) 224-1467
Business HoursMonday - Friday 9:00 AM - 5:00 PM

Additional Policies & Features

Pets not allowed

Room Accommodations

Building TypeTwo-story

Contact The Reserve at East Longmeadow

Inspection History

In Massachusetts, the Executive Office of Elder Affairs (for assisted living facilities) and the Department of Public Health (for nursing homes) are the agencies authorized to inspect and report on facility safety.

Since 2024 · 2 years of data These figures come from state-published data and the state inspection reports we hold on file. The period covered can vary depending on document availability.
Includes all inspection records for this property, which could include management/ownership changes. 9 citations 1 inspection

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Massachusetts state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2024 vs. Massachusetts state average
Overall vs. MA average 2 Worse Metrics worse than Massachusetts average:
• Total citations (50% above)
• Citations per inspection (41% above) 0 Better No metrics in this bucket.

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityMA Averagevs. MA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 96.0 This facility has 50% more total citations than a typical Massachusetts assisted living residence (9 vs. MA avg 6).↑ 50% worse
Citations per inspection Info Average citations per inspection. 9.06.4 This facility has 41% more citations per inspection than a typical Massachusetts assisted living residence (9 vs. MA avg 6.4).↑ 41% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityMA Averagevs. MA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 121.0 This facility has had 95% fewer total inspections than the Massachusetts average (1 vs. MA avg 21). More inspections can mean more regulatory scrutiny rather than worse care.↓ 95% fewer
Show Inspection Reports
Reviews (1)

The Reserve at East Longmeadow Reviews

Mary Krol
Do not be fooled by the beautiful appearance of The Reserve at East Longmeadow — the care in the memory unit is severely lacking. Staff left my mother alone for hours, failed to feed her after a serious fall, and showed zero compassion or engagement. Repeated concerns to administration were ignored, and we ultimately moved her to a better facility.

Rating Their Experiences

What do you like most about living here?

Nothing

Are there enough caregivers to handle the residents' needs, especially during emergencies?

No

Are the common areas pleasant and comfortable for socializing or relaxing?

Yes

Would you recommend this community to others looking for senior living options?

No

How would you rate the quality and variety of the meals? (1-5)

2

Are special diets handled well?

Yes

Is the dining schedule flexible enough to meet your preferences?

Yes

Is there anything you wish you knew before moving in?

That they didn’t have enough staff and the staff they had didn’t care about the residents.

Places of interest near The Reserve at East Longmeadow

Address 2.2 miles from city center Info Estimated distance in miles from East Longmeadow's city center to The Reserve at East Longmeadow's address, calculated via Google Maps.

Calculate Travel Distance to The Reserve at East Longmeadow

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Compare Assisted Living around Hampden County

Info below is compiled from the MA Executive Office of Elder Affairs, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Licensed beds designated for special-care services (e.g. memory or other specialized units), as reported in state licensing data.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
Number of years the company has been in operation.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Yes/No from payment or funding tags indicating low-income accessibility options in state disclosures—not a determination of personal eligibility.
Whether the community is disclosed as co-located or on the same campus as a nursing home in state records.
The Reserve at East Longmeadow
AL
IL
MC
RC
East Longmeadow
103
Facility 103
MA AVG 81
Rank #32 / 176
No32
14
Facility 14
MA AVG 45
Rank #211 / 243
Traditional (71), Special Care (32)
12
Facility 12
MA AVG 22
Rank #115 / 152
-NoNo
East Village Place
AL
MC
East Longmeadow (Fields At Chestnut)
73
Facility 73
MA AVG 81
Rank #103 / 176
Yes43
16
Facility 16
MA AVG 45
Rank #206 / 243
Studio / 1 Bed / 2 Bed
26
Facility 26
MA AVG 22
Rank #70 / 152
-NoNo
Prosper At Monastery Heights
AL
MC
RC
West Springfield (Merrick)-Yes-
28
Facility 28
MA AVG 45
Rank #159 / 243
Studio / 1 Bed
5
Facility 5
MA AVG 22
Rank #152 / 152
A+No-
The Arbors at Westfield Assisted Living and Memory Care
AL
IL
MC
RC
Westfield-No-
77
Facility 77
MA AVG 45
Rank #44 / 243
Studio / 1 Bed / 2 Bed--No-
The Arbors at Chicopee Assisted Living and Memory Care
AL
IL
MC
RC
Chicopee (Fairview)-No-
31
Facility 31
MA AVG 45
Rank #152 / 243
---No-

Rank badges are statewide and care-type specific: each assisted living community is ranked against every other MA assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities

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Financial assistance

Programs that may help with care and living costs in Massachusetts

The Reserve at East Longmeadow is in East Longmeadow, Massachusetts. These programs may support different care settings or living expenses. A listing does not confirm this community participates; our concierge team can help confirm.

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Cash support · veterans

VA Aid and Attendance (A&A) and Housebound Benefits

VA Pension Aid and Attendance and Housebound Benefits (Federal)

Who it is for
Veterans or survivors with VA pension eligibility and an Aid and Attendance or Housebound medical need
Income limit
No single monthly income cutoff. VA compares countable annual income, after permitted deductions, with the applicable Maximum Annual Pension Rate for the household and benefit category.
Asset limit
Net-worth limit is $163,699 from December 1, 2025 through November 30, 2026. Net worth includes countable assets plus annual income; exclusions and transfer rules apply.

Eligibility

General
Veterans or eligible survivors who qualify for VA Pension or Survivors Pension and meet the additional Aid and Attendance or Housebound criteria. Service, discharge, family status and pension eligibility rules also apply.
MA specifics
A federal VA pension benefit; Aid and Attendance and Housebound enhancements cannot be received together.

What it provides

  • A higher pension ceiling for eligible Aid and Attendance or Housebound recipients. Actual pension equals the applicable annual maximum minus countable income; the two enhancements cannot be paid together.
Personal care at home or in assisted living

MassHealth Group Adult Foster Care (GAFC)

Massachusetts MassHealth Group Adult Foster Care (GAFC)

Eligibility

General
Adults 22 or older eligible for MassHealth Standard or CommonHealth who need physical assistance or cueing and supervision with at least one daily-living activity in an eligible home setting.

What it provides

  • Daily personal care by a GAFC agency’s direct-care worker; with medication reminders; nursing oversight and case management.
In-home support

Home Care Program

Massachusetts Home Care Program

Eligibility

General
Massachusetts residents meeting Home Care Program age, need and daily-function criteria, assessed by an Aging Services Access Point.

What it provides

  • Assessed home/community supports to help an eligible person remain at home; service mix and cost sharing depend on program rules.
In-home & community support

Frail Elder Waiver

Massachusetts Medicaid FE Waiver

Eligibility

General
People age 65 or older, or ages 60–64 with a disability, who meet MassHealth financial and nursing-facility-level-of-care requirements but wish to live at home.
MA specifics
The waiver can cover eligible adults beginning at age 60, not only age 65. Services delivered before plan approval are not automatically payable.

What it provides

  • Services authorized in an approved comprehensive service plan; including eligible home/community supports.
Caregiver support

Family Caregiver Support Program

Family Caregiver Support Program (Massachusetts)

Who it is for
Family or informal caregivers of an adult 60+ or of someone of any age with dementia

Eligibility

General
Adult family or informal caregivers of adults age 60 or older or people of any age with Alzheimer's disease or a related disorder. The federal program also supports specified older-relative caregiver categories.

What it provides

  • Caregiver information and access assistance; counseling and training; support groups; respite and limited supplemental services under the federal caregiver-support framework.
Live-in caregiver support

MassHealth Adult Foster Care (AFC)

Massachusetts MassHealth Adult Foster Care (AFC)

Eligibility

General
MassHealth members age 16 or older with qualifying coverage who need physical help or cueing and supervision with at least one daily-living activity. The member and qualified caregiver live together.

What it provides

  • Caregiver assistance with daily activities; nursing oversight and care management in the member’s or caregiver’s home.
In-home support

MassHealth Personal Care Attendant (PCA) Program

Massachusetts MassHealth Personal Care Attendant (PCA) Program

Eligibility

General
People eligible for MassHealth Standard or CommonHealth with a chronic or permanent disability who need physical assistance with at least two daily-living activities and can manage attendants or have a surrogate/administrative proxy.

What it provides

  • MassHealth-funded attendants hired by the participant to provide authorized personal care and daily-living assistance at home or in the community.
Medicare costs

Medicare Savings Program (MSP)

Massachusetts Medicare Savings Program (MassHealth Buy-In)

Who it is for
Medicare beneficiaries with limited income who need help with premiums or cost sharing
Income limit
QMB at or below 190% of the federal poverty level; SLMB/QI through 225%, under state counting rules.
Asset limit
No asset limit for MSP-only eligibility, effective March 1, 2024.

Eligibility

General
Medicare beneficiaries meeting the applicable state Medicare Savings Program eligibility rules.
MA specifics
Applications are administered by the state Medicaid program.

What it provides

  • Assistance with Medicare premiums and; for qualified QMB beneficiaries; Medicare-covered deductibles and coinsurance. The qualifying category determines which costs are paid.
Know before you visit

Frequently Asked Questions about The Reserve at East Longmeadow

Quick answers from public records and the community's own listing.
01 Is The Reserve at East Longmeadow in a walkable area?
The Reserve at East Longmeadow has a walk score of 14. Car-dependent. Most errands require a car, with limited nearby walkable options.
02 How long has The Reserve at East Longmeadow been in business?
The Reserve at East Longmeadow has been operating for approximately 12 years, based on available licensing and registration records.
03 Are pets allowed at The Reserve at East Longmeadow?
No, The Reserve at East Longmeadow has a no-pet policy.
04 Does The Reserve at East Longmeadow operate as a for-profit or non-profit?
The Reserve at East Longmeadow is registered as a for-profit in MA.
05 How many beds does The Reserve at East Longmeadow have?
The Reserve at East Longmeadow has 103 beds.
06 Has The Reserve at East Longmeadow had any citations?
The Reserve at East Longmeadow has had 9 reported citations according to records from Massachusetts Executive Office of Aging & Independence (AGE).
07 Are there photos of The Reserve at East Longmeadow?
Yes — there are 4 photos of The Reserve at East Longmeadow in the photo gallery on this page.
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