Gems Assisted Living II
Assisted Living, Home Care & Memory Care · Lake Havasu City, AZ

Gems Assisted Living II

Assisted Living, Home Care & Memory Care · Lake Havasu City, AZ

Overview of Gems Assisted Living II

Have a magnificent retirement with Gems Assisted Living II, conveniently located in the tranquil neighborhood of Lake Havasu City, AZ, providing in-home care, and memory care services. This enticing senior living community believes that caring is not their job, but their mission, ensuring its residents can live life to the fullest. With its well-trained and dedicated team, residents can receive all levels of care from companionship to full care, providing them peace of mind and security.

At Gems Assisted Living II, well-being goes beyond physical care. The community also offers diverse social activities and life enrichment programs that promote social engagement, wellness, and personal growth. Here, residents are provided not only with exceptional care, but also an enriching lifestyle, making their time both rewarding and fulfilling.

By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 6 Rank #369 / 448Bed count — State benchmarkedThis assisted living community is ranked 369th out of 448 assisted living communities we track in Arizona for bed count. Shows this facility's certified or reported bed count compared to other Arizona facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Arizona that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Years of operating Info An established community with some operational experience and growing routines. This is the number of years in operation under current management. Rank #177 / 450Years in operation — State benchmarkedThis assisted living community is ranked 177th out of 450 assisted living communities we track in Arizona for years in operation. Shows how long this facility has been in operation compared to other Arizona facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Arizona that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
9 years
Walk Score Info Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation. Rank #192 / 534Walk Score — State benchmarkedThis assisted living community is ranked 192nd out of 534 assisted living communities we track in Arizona for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Arizona facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Arizona that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
43 / 100
BBB Rating Info An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
D- Not Accredited
How BBB ratings work

About this community

License Details

Facility TypeAssisted Living Home
IssuanceMay 14, 2019
License NumberAL11108H
QualificationHealth Care

Ownership & Operating Entity

Gems Assisted Living II is administered by Carlos V Serrano.

Leadership

ContactCarlos Serrano (per state records, record updated Aug 2026)

Amenities & Lifestyle

Specific ProgramsIn-Home Care

Contact Gems Assisted Living II

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. AZ average 2 Worse Metrics worse than Arizona average:
• Total deficiencies (33% above)
• Deficiencies per inspection (232% above)
3 Better Metrics better than Arizona average:
• Enforcement actions (100% below)
• Total complaints (83% below)
• Complaints per year (83% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityAZ Averagevs. AZ Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 1612 This facility has 33% more total deficiencies than a typical Arizona assisted living residence (16 vs. AZ avg 12).↑ 33% worse Rank #348 / 432 Total deficiencies — State benchmarked This assisted living community is ranked 348th out of 432 assisted living communities we track in Arizona for deficiencies. Shows this facility's deficiencies compared to the Arizona average among the 432 assisted living communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Arizona that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.
Deficiencies per inspection Info Average deficiencies per inspection. 8.02.41 This facility has 232% more deficiencies per inspection than a typical Arizona assisted living residence (8 vs. AZ avg 2.41).↑ 232% worse Rank #408 / 432 Deficiencies per inspection — State benchmarked This assisted living community is ranked 408th out of 432 assisted living communities we track in Arizona for deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Arizona average among the 432 assisted living communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Arizona that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.
Enforcement actions Info Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management. 00.9 This facility has 100% fewer enforcement actions than a typical Arizona assisted living residence (0 vs. AZ avg 0.9).↓ 100% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityAZ Averagevs. AZ Avg
Total inspections Info Combined count of all inspections conducted at this facility. 25 This facility has had 60% fewer total inspections than the Arizona average (2 vs. AZ avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 60% fewer

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityAZ Averagevs. AZ Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 16 This facility has 83% fewer total complaints than a typical Arizona assisted living residence (1 vs. AZ avg 6).↓ 83% better Rank #167 / 435 Total complaints — State benchmarked This assisted living community is ranked 167th out of 435 assisted living communities we track in Arizona for complaint-related visits. Shows this facility's complaint-related visits compared to the Arizona average among the 435 assisted living communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Arizona that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric.
Complaints per year Info Average complaints per year since 2024. 0.53 This facility has 83% fewer complaints per year than a typical Arizona assisted living residence (0.5 vs. AZ avg 3).↓ 83% better

What does this home offer?

Pets allowed icon
Pets allowed icon

No pets allowed

Housing options icon
Housing options icon

Housing Options: Private / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Single-story

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

Places of interest near Gems Assisted Living II

Address 0.5 miles from city center Info Estimated distance in miles from Lake Havasu City's city center to Gems Assisted Living II's address, calculated via Google Maps.

Calculate Travel Distance to Gems Assisted Living II

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Address

Compare Assisted Living around Lake Havasu City

Info below is compiled from the AZ Dept. of Health Services (ADHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
Number of years the company has been in operation.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Gems Assisted Living IV
AL
HC
MC
Lake Havasu City
10
Facility 10
AZ AVG 47
Rank #170 / 448
No
11
Facility 11
AZ AVG 35
Rank #437 / 534
Private Rooms
6
Facility 6
AZ AVG 11
Rank #250 / 450
-Charlene M Pruden3
19
Facility 19
AZ AVG 9
Rank #363 / 432
6.3
Facility 6.3
AZ AVG 1.8
Rank #397 / 432
Gems Assisted Living III
AL
HC
MC
Lake Havasu City
8
Facility 8
AZ AVG 47
Rank #343 / 448
No
15
Facility 15
AZ AVG 35
Rank #404 / 534
Private Rooms
9
Facility 9
AZ AVG 11
Rank #177 / 450
-Carlos Serrano2
15
Facility 15
AZ AVG 9
Rank #341 / 432
7.5
Facility 7.5
AZ AVG 1.8
Rank #404 / 432
Gems Assisted Living II
AL
HC
MC
Lake Havasu City
6
Facility 6
AZ AVG 47
Rank #369 / 448
No
43
Facility 43
AZ AVG 35
Rank #192 / 534
Private / Semi-Private Rooms
9
Facility 9
AZ AVG 11
Rank #177 / 450
D-Carlos V Serrano2
16
Facility 16
AZ AVG 9
Rank #348 / 432
8.0
Facility 8.0
AZ AVG 1.8
Rank #408 / 432
Vista Pointe at Lake Havasu City
AL
MC
RC
Lake Havasu City-Yes
77
Facility 77
AZ AVG 35
Rank #8 / 534
Studio / 1 Bed / 2 Bed / Private Suite------
Gems Assisted Living – Kingman
AL
HC
MC
Kingman-No
9
Facility 9
AZ AVG 35
Rank #464 / 534
Private Rooms------

Rank badges are statewide and care-type specific: each assisted living community is ranked against every other AZ assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities

Financial Assistance for
Assisted Living in Arizona

Gems Assisted Living II is located in Lake Havasu City, Arizona.
Here are the financial assistance programs available to residents in Arizona.

Get Financial aid guidance

Arizona Long Term Care System

ALTCS

Age 65+ or disabled
General Arizona resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
AZ

Covers tribal members; rural outreach.

Benefits
In-home care (6-8 hours/day) Assisted living Nursing home care Medical services Transportation (10 trips/month)

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+
General Arizona resident, at risk of institutionalization.
Income Limits ~$2,000/month individual, varies
Asset Limits $10,000 individual
AZ

Limited funding; waitlists common.

Benefits
Homemaker services (3-5 hours/week) Respite care (up to 10 days/year) Adult day care (~$60/day)

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority
General Arizona resident, own/rent home, low-income.
Income Limits (2025) ~$2,510/month 200% of poverty level, individual
Asset Limits Not applicable; income-focused.
AZ

High demand in rural desert areas; limited annual funds.

Benefits
Insulation Weather stripping HVAC repairs (avg. $500-$1,000/year savings)

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+
General Arizona resident, very low income, able to live independently with support.
Income Limits (2025) ~$1,645/month 50% of area median income, individual, varies by county
Asset Limits $10,000 individual, excludes home if owned
AZ

Limited units; high demand in metro areas like Phoenix.

Benefits
Subsidized rent (30% of income, e.g., $300-$500/month) On-site services (housekeeping, transportation, ~$200/month value)

Arizona CARES Program

AZ CARES

Age
General Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
AZ

Focus on rural access; complements ALTCS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled
General Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.
Income Limits Above Medicaid threshold but low-income ~$1,500-$2,500/month, varies by region
Asset Limits Not specified; income-driven eligibility.
AZ

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

Benefits
Homemaker services (3-5 hours/week) Personal care (limited hours) Respite care (up to 10 days/year) Transportation (~5 trips/month)

Frequently Asked Questions about Gems Assisted Living II

Is Gems Assisted Living II in a walkable area?

Gems Assisted Living II has a walk score of 43. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of Gems Assisted Living II?

According to AZ state health department records, Gems Assisted Living II's license number is AL11108H.

How long has Gems Assisted Living II been in business?

Gems Assisted Living II has been operating for approximately 9 years, based on available licensing and registration records.

Are pets allowed at Gems Assisted Living II?

No, Gems Assisted Living II has a no-pet policy.

Who is the administrator of Gems Assisted Living II?

Carlos V Serrano is the administrator of Gems Assisted Living II.

How many beds does Gems Assisted Living II have?

Gems Assisted Living II has 6 beds.

Has Gems Assisted Living II had any deficiencies?

Gems Assisted Living II has had 16 reported deficiencies according to records from Arizona Department of Health Services (ADHS).

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