Smaller home · May offer a more intimate, personalized care environment.
Gems Assisted Living II
Have a magnificent retirement with Gems Assisted Living II, conveniently located in the tranquil neighborhood of Lake Havasu City, AZ, providing in-home care, and memory care services. This enticing senior living community believes that caring is not their job, but their mission, ensuring its residents can live life to the fullest. With its well-trained and dedicated team, residents can receive all levels of care from companionship to full care, providing them peace of mind and security.
At Gems Assisted Living II, well-being goes beyond physical care. The community also offers diverse social activities and life enrichment programs that promote social engagement, wellness, and personal growth. Here, residents are provided not only with exceptional care, but also an enriching lifestyle, making their time both rewarding and fulfilling.
Community insights.
About this community
Gems Assisted Living II is administered by Carlos V Serrano.
This facility provides Dining Services.
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
The figures below cover inspections recorded between January 29, 2024 and April 8, 2025.
ALM Inspection Grade
20 points below the Arizona average for state-licensed facilities (83/100)
Category breakdown
Deficiencies
Concern
8 deficiencies per inspection (16 in 2 inspections) · 5× more than the typical state-licensed AZ facility (median: 1.8)
Enforcement
Concern
2 enforcement actions · 2× more than the typical state-licensed AZ facility (median: 1)
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
• Total deficiencies (60% above)
• Deficiencies per inspection (248% above)
• Enforcement actions (122% above) 0 Better No metrics in this bucket.
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total deficiencies
| 16 | 10.0 | This facility has 60% more total deficiencies than a typical Arizona assisted living residence (16 vs. AZ avg 10).↑ 60% worse Rank #348 / 432 Total deficiencies — State benchmarked This assisted living community is ranked 348th out of 432 assisted living communities we track in Arizona for deficiencies. Shows this facility's deficiencies compared to the Arizona average among the 432 assisted living communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Arizona that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric. |
|
Deficiencies per inspection
| 8.0 | 2.3 | This facility has 248% more deficiencies per inspection than a typical Arizona assisted living residence (8 vs. AZ avg 2.3).↑ 248% worse Rank #408 / 432 Deficiencies per inspection — State benchmarked This assisted living community is ranked 408th out of 432 assisted living communities we track in Arizona for deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Arizona average among the 432 assisted living communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Arizona that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric. |
|
Enforcement actions
| 2 | 0.9 | This facility has 122% more enforcement actions than a typical Arizona assisted living residence (2 vs. AZ avg 0.9).↑ 122% worse |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
| 2 | 5.0 | This facility has had 60% fewer total inspections than the Arizona average (2 vs. AZ avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 60% fewer |
Places of interest near Gems Assisted Living II
0.5 miles from city center
Estimated distance in miles from Lake Havasu City's city center to Gems Assisted Living II's address, calculated via Google Maps.
Calculate Travel Distance to Gems Assisted Living II
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Compare Assisted Living around Lake Havasu City
Info below is compiled from the AZ Dept. of Health Services (ADHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HC (Home Care):
Professional care delivered in the person's own home, from companionship to skilled nursing.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Indicates whether residents are allowed to have pets in the facility.
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Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
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Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
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Number of years the company has been in operation.
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Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
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A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
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A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
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Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
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Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
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The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Vista Pointe at Lake Havasu City | AL MC RC | Lake Havasu City | 67 | Yes |
77
Facility
77
AZ AVG
35
Rank
#8 / 534 | Studio / 1 Bed / 2 Bed / Private Suite | 1 | - | - | A | 2 | 0 | 0.0 |
| Gems Assisted Living IV | AL HC MC | Lake Havasu City | 10
Facility
10
AZ AVG
47
Rank
#170 / 448 | No |
11
Facility
11
AZ AVG
35
Rank
#437 / 534 | Private Rooms | 6
Facility
6
AZ AVG
11
Rank
#250 / 450 | - | Charlene M Pruden | D | 3 | 19
Facility
19
AZ AVG
9
Rank
#363 / 432 | 6.3
Facility
6.3
AZ AVG
1.8
Rank
#397 / 432 |
| Gems Assisted Living III | AL HC MC | Lake Havasu City | 8
Facility
8
AZ AVG
47
Rank
#343 / 448 | No |
15
Facility
15
AZ AVG
35
Rank
#404 / 534 | Private Rooms | 9
Facility
9
AZ AVG
11
Rank
#177 / 450 | - | Carlos Serrano | D | 2 | 15
Facility
15
AZ AVG
9
Rank
#341 / 432 | 7.5
Facility
7.5
AZ AVG
1.8
Rank
#404 / 432 |
| Gems Assisted Living II | AL HC MC | Lake Havasu City | 6
Facility
6
AZ AVG
47
Rank
#369 / 448 | No |
43
Facility
43
AZ AVG
35
Rank
#192 / 534 | Private / Semi-Private Rooms | 9
Facility
9
AZ AVG
11
Rank
#177 / 450 | D- | Carlos V Serrano | D | 2 | 16
Facility
16
AZ AVG
9
Rank
#348 / 432 | 8.0
Facility
8.0
AZ AVG
1.8
Rank
#408 / 432 |
| Casa Grande Assisted Living | AL HOS IL PC | Lake Havasu City | - | No |
13
Facility
13
AZ AVG
35
Rank
#421 / 534 | Private Rooms | - | - | - | - | - | - | - |
Rank badges are statewide and care-type specific: each assisted living community is ranked against every other AZ assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial Assistance for
Assisted Living in Arizona
Gems Assisted Living II is located in Lake Havasu City, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Frequently Asked Questions about Gems Assisted Living II
Who is the owner of Gems Assisted Living II?
Gems Assisted Living II is legally operated by Gems Assisted Living, LLC, and administered by Carlos V Serrano.
Is Gems Assisted Living II in a walkable area?
Gems Assisted Living II has a walk score of 43. Car-dependent. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of Gems Assisted Living II?
According to AZ state health department records, Gems Assisted Living II's license number is AL11108H.
When does Gems Assisted Living II's license expire?
According to AZ state health department records, Gems Assisted Living II's license expires on April 30, 2027.
How long has Gems Assisted Living II been in business?
Gems Assisted Living II has been operating for approximately 9 years, based on available licensing and registration records.
Are pets allowed at Gems Assisted Living II?
No, Gems Assisted Living II has a no-pet policy.
Who is the administrator of Gems Assisted Living II?
Carlos V Serrano is the administrator of Gems Assisted Living II.
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