Gems Assisted Living II
Assisted Living, Home Care & Memory Care · Lake Havasu City, AZ
Gems Assisted Living II
Assisted Living, Home Care & Memory Care · Lake Havasu City, AZ
Overview of Gems Assisted Living II
Have a magnificent retirement with Gems Assisted Living II, conveniently located in the tranquil neighborhood of Lake Havasu City, AZ, providing in-home care, and memory care services. This enticing senior living community believes that caring is not their job, but their mission, ensuring its residents can live life to the fullest. With its well-trained and dedicated team, residents can receive all levels of care from companionship to full care, providing them peace of mind and security.
At Gems Assisted Living II, well-being goes beyond physical care. The community also offers diverse social activities and life enrichment programs that promote social engagement, wellness, and personal growth. Here, residents are provided not only with exceptional care, but also an enriching lifestyle, making their time both rewarding and fulfilling.
6-bed community Rank #448 / 528Bed count — State benchmarkedThis home is ranked 448th out of 528 homes in Arizona for Bed Count. Shows this facility's certified or reported bed count compared to other Arizona facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
9 years in operation Rank #223 / 533Years in operation — State benchmarkedThis home is ranked 223rd out of 533 homes in Arizona for Years In Operation. Shows how long this facility has been in operation compared to other Arizona facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score: 43 / 100 Rank #332 / 819Walk Score — State benchmarkedThis home is ranked 332nd out of 819 homes in Arizona for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Arizona facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: D- (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeAssisted Living Home
StatusActive
IssuanceMay 14, 2019
ExpirationApril 30, 2026 Expired
License NumberAL11108H
QualificationHealth Care
Gems Assisted Living II is administered by Carlos V Serrano.
Staffing
Key information about the people who lead and staff this community.
ContactCarlos Serrano (per state records, record updated Jul 2026)
Specific ProgramsIn-Home Care
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Inspection score unavailable
Not enough inspection history to generate a score.
Average score for Arizona assisted living residences: B- 82/100
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. AZ average
0 Worse
No metrics in this bucket.
2 Better
Metrics better than Arizona average:
• Enforcement actions (100% below)
• Total complaints (83% below)
• Enforcement actions (100% below)
• Total complaints (83% below)
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Enforcement actions
Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
| 0 | 0.9 | This facility has 100% fewer enforcement actions than a typical Arizona assisted living residence (0 vs. AZ avg 0.9).↓ 100% better |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 2 | 5 | This facility has had 60% fewer total inspections than the Arizona average (2 vs. AZ avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 60% fewer |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 1 | 6 | This facility has 83% fewer total complaints than a typical Arizona assisted living residence (1 vs. AZ avg 6).↓ 83% better Rank #173 / 479 Total complaints — State benchmarked This home is ranked 173rd out of 479 homes in Arizona for Complaint-related visits. Shows this facility's complaint-related visits compared to the Arizona average among 479 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- January 29, 2024 inspection found 11 deficiencies including first aid failures, unqualified caregivers, medication errors, missing residency agreements, and unsafe facility modifications.
- April 8, 2025 inspection identified 5 deficiencies, repeating lack of CPR certification and failures in staff training, tuberculosis screening, and environmental safety.
- June 30, 2025 enforcement imposed a $750 fine that the facility paid in full.
What does this home offer?
No pets allowed
Housing Options: Private / Semi-Private Rooms
Building Type: Single-story
Social and Recreational Activities
Places of interest near Gems Assisted Living II
0.5 miles from city center
Estimated distance in miles from Lake Havasu City's city center to Gems Assisted Living II's address, calculated via Google Maps.
Calculate Travel Distance to Gems Assisted Living II
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Compare Assisted Living around Lake Havasu City
The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
| Gems Assisted Living IV | AL HC MC | Lake Havasu City | 10
Facility
10
AZ AVG
54
Rank
#244 / 528 | No |
11
Facility
11
AZ AVG
37
Rank
#668 / 819 | Private Rooms | 6
Facility
6
AZ AVG
11
Rank
#307 / 533 | - | Charlene M Pruden | 3 | 3
Facility
3
AZ AVG
6
Rank
#310 / 479 |
| Gems Assisted Living III | AL HC MC | Lake Havasu City | 8
Facility
8
AZ AVG
54
Rank
#422 / 528 | No |
15
Facility
15
AZ AVG
37
Rank
#618 / 819 | Private Rooms | 9
Facility
9
AZ AVG
11
Rank
#223 / 533 | - | Carlos Serrano | 2 | 2
Facility
2
AZ AVG
6
Rank
#259 / 479 |
| Gems Assisted Living II | AL HC MC | Lake Havasu City | 6
Facility
6
AZ AVG
54
Rank
#448 / 528 | No |
43
Facility
43
AZ AVG
37
Rank
#332 / 819 | Private / Semi-Private Rooms | 9
Facility
9
AZ AVG
11
Rank
#223 / 533 | D- | Carlos V Serrano | 2 | 1
Facility
1
AZ AVG
6
Rank
#173 / 479 |
| Vista Pointe at Lake Havasu City | AL MC RC | Lake Havasu City | - | Yes |
77
Facility
77
AZ AVG
37
Rank
#18 / 819 | Studio / 1 Bed / 2 Bed / Private Suite | - | - | - | - | - |
| Casa Grande Assisted Living | AL HOS IL PC | Lake Havasu City | - | No |
13
Facility
13
AZ AVG
37
Rank
#643 / 819 | Private Rooms | - | - | - | - | - |
Financial Assistance for
Assisted Living in Arizona
Gems Assisted Living II is located in Lake Havasu City, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Frequently Asked Questions about Gems Assisted Living II
Is Gems Assisted Living II in a walkable area?
Gems Assisted Living II has a walk score of 43. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of Gems Assisted Living II?
According to AZ state health department records, Gems Assisted Living II's license number is AL11108H.
When does Gems Assisted Living II's license expire?
According to AZ state health department records, Gems Assisted Living II's license expires on April 30, 2026.
Are pets allowed at Gems Assisted Living II?
No, Gems Assisted Living II has a no-pet policy.
Who is the administrator of Gems Assisted Living II?
Carlos V Serrano is the administrator of Gems Assisted Living II.
How many beds does Gems Assisted Living II have?
Gems Assisted Living II has 6 beds.
Are there photos of Gems Assisted Living II?
Yes — there are 4 photos of Gems Assisted Living II in the photo gallery on this page.
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