Gems Assisted Living II
Assisted Living, Home Care & Memory Care · Lake Havasu City, AZ
Gems Assisted Living II
Assisted Living, Home Care & Memory Care · Lake Havasu City, AZ
Overview of Gems Assisted Living II
Have a magnificent retirement with Gems Assisted Living II, conveniently located in the tranquil neighborhood of Lake Havasu City, AZ, providing in-home care, and memory care services. This enticing senior living community believes that caring is not their job, but their mission, ensuring its residents can live life to the fullest. With its well-trained and dedicated team, residents can receive all levels of care from companionship to full care, providing them peace of mind and security.
At Gems Assisted Living II, well-being goes beyond physical care. The community also offers diverse social activities and life enrichment programs that promote social engagement, wellness, and personal growth. Here, residents are provided not only with exceptional care, but also an enriching lifestyle, making their time both rewarding and fulfilling.
6-bed community Rank #449 / 529Bed count — State benchmarkedThis home is ranked 449th out of 529 homes in Arizona. Shows this facility's certified or reported bed count compared to other Arizona facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
9 years in operation Rank #222 / 531Years in operation — State benchmarkedThis home is ranked 222nd out of 531 homes in Arizona. Shows how long this facility has been in operation compared to other Arizona facilities. Longer operating histories may benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score: 43 / 100 Rank #332 / 819Walk Score — State benchmarkedThis home is ranked 332nd out of 819 homes in Arizona. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Arizona facilities. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: D- (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeAssisted Living Home
StatusActive
IssuanceMay 14, 2019
ExpirationApril 30, 2026
License NumberAL11108H
QualificationHealth Care
Gems Assisted Living II is administrated by Carlos V Serrano.
Staffing
Key information about the people who lead and staff this community.
ContactCarlos Serrano
Specific ProgramsIn-Home Care
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Inspection score unavailable
Not enough inspection history to generate a score.
Average score for Arizona assisted living residences: B- 82/100
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. AZ average
0 Worse
No metrics in this bucket.
3 Better
Metrics better than Arizona average:
• Enforcement actions (100% below)
• Total inspections (60% below)
• Total complaints (83% below)
• Enforcement actions (100% below)
• Total inspections (60% below)
• Total complaints (83% below)
Latest Inspection
April 8, 2025
Compliance (Annual)
5 deficiencies
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Enforcement actions
Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
| 0 | 0.9 | This facility has 100% fewer enforcement actions than a typical Arizona assisted living residence (0 vs. AZ avg 0.9).↓ 100% better |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 2 | 5 | This facility has 60% fewer total inspections than a typical Arizona assisted living residence (2 vs. AZ avg 5).↓ 60% better |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 1 | 6 | This facility has 83% fewer total complaints than a typical Arizona assisted living residence (1 vs. AZ avg 6).↓ 83% better Rank #174 / 500 Total complaints — State benchmarked This home is ranked 174th out of 500 homes in Arizona. Shows this facility's complaint-related visits compared to the Arizona average among 500 comparable communities in the ranking pool. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- January 29, 2024 inspection found 11 deficiencies including first aid failures, unqualified caregivers, medication errors, missing residency agreements, and unsafe facility modifications.
- April 8, 2025 inspection identified 5 deficiencies, repeating lack of CPR certification and failures in staff training, tuberculosis screening, and environmental safety.
- June 30, 2025 enforcement imposed a $750 fine that the facility paid in full.
What does this home offer?
Housing Options: Private / Semi-Private Rooms
Building Type: Single-story
Social and Recreational Activities
Places of interest near Gems Assisted Living II
0.5 miles from city center
Estimated distance in miles from Lake Havasu City's city center to Gems Assisted Living II's address, calculated via Google Maps.
Calculate Travel Distance to Gems Assisted Living II
Add your location
Financial Assistance for
Assisted Living in Arizona
Gems Assisted Living II is located in Lake Havasu City, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Compare Assisted Living around Lake Havasu City
The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
| Gems Assisted Living IV |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Lake Havasu City | 10
Facility
10
AZ AVG
55
Rank
#245 / 529 | No |
11
Facility
11
AZ AVG
37
Rank
#668 / 819 | Private / Semi-Private Rooms | 6
Facility
6
AZ AVG
11
Rank
#300 / 531 | - | Charlene M Pruden | 3 | 3
Facility
3
AZ AVG
6
Rank
#319 / 500 |
| Gems Assisted Living III |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Lake Havasu City | 8
Facility
8
AZ AVG
55
Rank
#423 / 529 | No |
15
Facility
15
AZ AVG
37
Rank
#618 / 819 | Private / Semi-Private Rooms | 9
Facility
9
AZ AVG
11
Rank
#222 / 531 | - | Carlos Serrano | 2 | 2
Facility
2
AZ AVG
6
Rank
#267 / 500 |
| Gems Assisted Living II |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Lake Havasu City | 6
Facility
6
AZ AVG
55
Rank
#449 / 529 | No |
43
Facility
43
AZ AVG
37
Rank
#332 / 819 | Private / Semi-Private Rooms | 9
Facility
9
AZ AVG
11
Rank
#222 / 531 | D- | Carlos V Serrano | 2 | 1
Facility
1
AZ AVG
6
Rank
#174 / 500 |
| Vista Pointe at Lake Havasu City |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Lake Havasu City | - | No |
77
Facility
77
AZ AVG
37
Rank
#18 / 819 | Private / Semi-Private Rooms | - | - | - | - | - |
| Gems Assisted Living – Kingman |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Kingman | - | No |
9
Facility
9
AZ AVG
37
Rank
#696 / 819 | Private / Semi-Private Rooms | - | - | - | - | - |
Frequently Asked Questions about Gems Assisted Living II
Is Gems Assisted Living II in a walkable area?
Gems Assisted Living II has a walk score of 43. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of Gems Assisted Living II?
According to AZ state health department records, Gems Assisted Living II's license number is AL11108H.
When does Gems Assisted Living II's license expire?
According to AZ state health department records, Gems Assisted Living II's license expires on April 30, 2026.
Who is the administrator of Gems Assisted Living II?
Carlos V Serrano is the administrator of Gems Assisted Living II.
How many beds does Gems Assisted Living II have?
Gems Assisted Living II has 6 beds.
Are there photos of Gems Assisted Living II?
Yes — there are 4 photos of Gems Assisted Living II in the photo gallery on this page.
What is the address of Gems Assisted Living II?
Gems Assisted Living II is located at 2136 Senita Dr, Lake Havasu City, AZ 86403, USA.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Contact Us
Updated on
Feedback
Write a review for Gems Assisted Living II
Rate your overall experience with this community
Explore Open Rooms
1
Contact details
2
What type of senior care service are you looking for?
3
What budget do you have in mind for senior care?
4
How soon do you need to find care?
5
Additional details
Thank you for your interest!
Our team will be in touch shortly to help with next steps.
Need Help?
Let us help you or a loved one find the perfect senior home.
