Gems Assisted Living II
Assisted Living, Home Care & Memory Care · Lake Havasu City, AZ
Gems Assisted Living II
Assisted Living, Home Care & Memory Care · Lake Havasu City, AZ
Overview of Gems Assisted Living II
Have a magnificent retirement with Gems Assisted Living II, conveniently located in the tranquil neighborhood of Lake Havasu City, AZ, providing in-home care, and memory care services. This enticing senior living community believes that caring is not their job, but their mission, ensuring its residents can live life to the fullest. With its well-trained and dedicated team, residents can receive all levels of care from companionship to full care, providing them peace of mind and security.
At Gems Assisted Living II, well-being goes beyond physical care. The community also offers diverse social activities and life enrichment programs that promote social engagement, wellness, and personal growth. Here, residents are provided not only with exceptional care, but also an enriching lifestyle, making their time both rewarding and fulfilling.
6-bed community Rank #441 / 521Bed count — State benchmarkedThis home is ranked 441st out of 521 homes we track in Arizona for bed count. Shows this facility's certified or reported bed count compared to other Arizona facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
9 years in operation Rank #254 / 548Years in operation — State benchmarkedThis home is ranked 254th out of 548 homes we track in Arizona for years in operation. Shows how long this facility has been in operation compared to other Arizona facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score: 43 / 100 Rank #330 / 775Walk Score — State benchmarkedThis home is ranked 330th out of 775 homes we track in Arizona for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Arizona facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: D- (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Facility TypeAssisted Living Home
IssuanceMay 14, 2019
License NumberAL11108H
QualificationHealth Care
Gems Assisted Living II is administered by Carlos V Serrano.
Staffing
Key information about the people who lead and staff this community.
ContactCarlos Serrano (per state records, record updated Jul 2026)
Specific ProgramsIn-Home Care
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Inspection score unavailable
Not enough inspection history to generate a score.
Average score for Arizona assisted living residences: B- 82/100
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. AZ average
2 Worse
Metrics worse than Arizona average:
• Total deficiencies (78% above)
• Deficiencies per inspection (344% above) 2 Better Metrics better than Arizona average:
• Enforcement actions (100% below)
• Total complaints (83% below)
• Total deficiencies (78% above)
• Deficiencies per inspection (344% above) 2 Better Metrics better than Arizona average:
• Enforcement actions (100% below)
• Total complaints (83% below)
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 16 | 9 | This facility has 78% more total deficiencies than a typical Arizona assisted living residence (16 vs. AZ avg 9).↑ 78% worse Rank #297 / 400 Total deficiencies — State benchmarked This home is ranked 297th out of 400 homes we track in Arizona for deficiencies. Shows this facility's deficiencies compared to the Arizona average among 400 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 8.0 | 1.8 | This facility has 344% more deficiencies per inspection than a typical Arizona assisted living residence (8 vs. AZ avg 1.8).↑ 344% worse Rank #373 / 400 Deficiencies per inspection — State benchmarked This home is ranked 373rd out of 400 homes we track in Arizona for deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Arizona average among 400 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
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Enforcement actions
Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
| 0 | 0.9 | This facility has 100% fewer enforcement actions than a typical Arizona assisted living residence (0 vs. AZ avg 0.9).↓ 100% better |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 2 | 5 | This facility has had 60% fewer total inspections than the Arizona average (2 vs. AZ avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 60% fewer |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 1 | 6 | This facility has 83% fewer total complaints than a typical Arizona assisted living residence (1 vs. AZ avg 6).↓ 83% better Rank #178 / 486 Total complaints — State benchmarked This home is ranked 178th out of 486 homes we track in Arizona for complaint-related visits. Shows this facility's complaint-related visits compared to the Arizona average among 486 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
What does this home offer?
No pets allowed
Housing Options: Private / Semi-Private Rooms
Building Type: Single-story
Social and Recreational Activities
Places of interest near Gems Assisted Living II
0.5 miles from city center
Estimated distance in miles from Lake Havasu City's city center to Gems Assisted Living II's address, calculated via Google Maps.
Calculate Travel Distance to Gems Assisted Living II
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Compare Assisted Living around Lake Havasu City
Info below is compiled from the AZ Dept. of Health Services (ADHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
HC (Home Care):
Professional care delivered in the person's own home, from companionship to skilled nursing.
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City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Indicates whether residents are allowed to have pets in the facility.
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Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
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Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
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Number of years the company has been in operation.
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Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
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A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
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A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Arizona state average. See the benchmark below for the typical Arizona score; higher is better.
This is a proprietary Assisted Living Magazine score.
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Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
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Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
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Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
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The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Gems Assisted Living IV | AL HC MC | Lake Havasu City | 10
Facility
10
AZ AVG
54
Rank
#237 / 521 | No |
11
Facility
11
AZ AVG
38
Rank
#665 / 775 | Private Rooms | 6
Facility
6
AZ AVG
12
Rank
#335 / 548 | - | Charlene M Pruden | 83
Facility
83
AZ AVG
82
Rank
#120 / 290 | 3 | 3
Facility
3
AZ AVG
6
Rank
#320 / 486 | 19
Facility
19
AZ AVG
9
Rank
#315 / 400 | 6.3
Facility
6.3
AZ AVG
1.8
Rank
#362 / 400 |
| Gems Assisted Living III | AL HC MC | Lake Havasu City | 8
Facility
8
AZ AVG
54
Rank
#415 / 521 | No |
15
Facility
15
AZ AVG
38
Rank
#615 / 775 | Private Rooms | 9
Facility
9
AZ AVG
12
Rank
#254 / 548 | - | Carlos Serrano | - | 2 | 2
Facility
2
AZ AVG
6
Rank
#269 / 486 | 15
Facility
15
AZ AVG
9
Rank
#288 / 400 | 7.5
Facility
7.5
AZ AVG
1.8
Rank
#369 / 400 |
| Gems Assisted Living II | AL HC MC | Lake Havasu City | 6
Facility
6
AZ AVG
54
Rank
#441 / 521 | No |
43
Facility
43
AZ AVG
38
Rank
#330 / 775 | Private / Semi-Private Rooms | 9
Facility
9
AZ AVG
12
Rank
#254 / 548 | D- | Carlos V Serrano | - | 2 | 1
Facility
1
AZ AVG
6
Rank
#178 / 486 | 16
Facility
16
AZ AVG
9
Rank
#297 / 400 | 8.0
Facility
8.0
AZ AVG
1.8
Rank
#373 / 400 |
| Vista Pointe at Lake Havasu City | AL MC RC | Lake Havasu City | - | Yes |
77
Facility
77
AZ AVG
38
Rank
#18 / 775 | Studio / 1 Bed / 2 Bed / Private Suite | - | - | - | - | - | - | - | - |
| Gems Assisted Living – Kingman | AL HC MC | Kingman | - | No |
9
Facility
9
AZ AVG
38
Rank
#693 / 775 | Private Rooms | - | - | - | - | - | - | - | - |
Financial Assistance for
Assisted Living in Arizona
Gems Assisted Living II is located in Lake Havasu City, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Frequently Asked Questions about Gems Assisted Living II
Is Gems Assisted Living II in a walkable area?
Gems Assisted Living II has a walk score of 43. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
What is the license number of Gems Assisted Living II?
According to AZ state health department records, Gems Assisted Living II's license number is AL11108H.
How long has Gems Assisted Living II been in business?
Gems Assisted Living II has been operating for approximately 9 years, based on available licensing and registration records.
Are pets allowed at Gems Assisted Living II?
No, Gems Assisted Living II has a no-pet policy.
Who is the administrator of Gems Assisted Living II?
Carlos V Serrano is the administrator of Gems Assisted Living II.
How many beds does Gems Assisted Living II have?
Gems Assisted Living II has 6 beds.
Has Gems Assisted Living II had any deficiencies?
Gems Assisted Living II has had 16 reported deficiencies according to records from Arizona Department of Health Services (ADHS).
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