Gems Assisted Living III
Assisted Living, Home Care & Memory Care · Lake Havasu City, AZ

Gems Assisted Living III

Assisted Living, Home Care & Memory Care · Lake Havasu City, AZ

Overview of Gems Assisted Living III

Located in the neighborhood of Lake Havasu City, AZ, Gems Assisted Living III is a vibrant senior living community, offering assisted living services. The community features a team of reliable caregivers to care for residents’ unique needs and emergencies. Residents also enjoy the peace and comfort provided by their private accommodations with various features for a comfortable environment.

The community also encourages residents to stay active and engaged by offering various activities and programs based on their interests. With delicious and healthy meals served daily, residents’ nutritional needs and cravings are always satisfied. At Gems Assisted Living III, residents have access to a reliable support system and dynamic opportunities for a fulfilling retirement experience.

By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 8 Rank #415 / 521Bed count — State benchmarkedThis home is ranked 415th out of 521 homes we track in Arizona for bed count. Shows this facility's certified or reported bed count compared to other Arizona facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Years of operating Info An established community with some operational experience and growing routines. This is the number of years in operation under current management. Rank #254 / 548Years in operation — State benchmarkedThis home is ranked 254th out of 548 homes we track in Arizona for years in operation. Shows how long this facility has been in operation compared to other Arizona facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
9 years
Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #615 / 775Walk Score — State benchmarkedThis home is ranked 615th out of 775 homes we track in Arizona for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Arizona facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
15 / 100

About this community

License Details

Facility TypeAssisted Living Home
IssuanceMay 23, 2017
License NumberAL10322H
QualificationHealth Care

Ownership & Operating Entity

Gems Assisted Living III is administered by Carlos Serrano.

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactCarlos Serrano (per state records, record updated Jul 2026)

Contact Gems Assisted Living III

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. AZ average 2 Worse Metrics worse than Arizona average:
• Total deficiencies (25% above)
• Deficiencies per inspection (211% above)
3 Better Metrics better than Arizona average:
• Enforcement actions (100% below)
• Total complaints (67% below)
• Complaints per year (67% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityAZ Averagevs. AZ Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 1512 This facility has 25% more total deficiencies than a typical Arizona assisted living residence (15 vs. AZ avg 12).↑ 25% worse Rank #375 / 487 Total deficiencies — State benchmarked This home is ranked 375th out of 487 homes we track in Arizona for deficiencies. Shows this facility's deficiencies compared to the Arizona average among 487 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Deficiencies per inspection Info Average deficiencies per inspection. 7.52.41 This facility has 211% more deficiencies per inspection than a typical Arizona assisted living residence (7.5 vs. AZ avg 2.41).↑ 211% worse Rank #457 / 487 Deficiencies per inspection — State benchmarked This home is ranked 457th out of 487 homes we track in Arizona for deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Arizona average among 487 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Enforcement actions Info Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management. 00.9 This facility has 100% fewer enforcement actions than a typical Arizona assisted living residence (0 vs. AZ avg 0.9).↓ 100% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityAZ Averagevs. AZ Avg
Total inspections Info Combined count of all inspections conducted at this facility. 25 This facility has had 60% fewer total inspections than the Arizona average (2 vs. AZ avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 60% fewer

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityAZ Averagevs. AZ Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 26 This facility has 67% fewer total complaints than a typical Arizona assisted living residence (2 vs. AZ avg 6).↓ 67% better Rank #273 / 490 Total complaints — State benchmarked This home is ranked 273rd out of 490 homes we track in Arizona for complaint-related visits. Shows this facility's complaint-related visits compared to the Arizona average among 490 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Complaints per year Info Average complaints per year since 2024. 13 This facility has 67% fewer complaints per year than a typical Arizona assisted living residence (1 vs. AZ avg 3).↓ 67% better

What does this home offer?

Pets allowed icon
Pets allowed icon

No pets allowed

Housing options icon
Housing options icon

Housing Options: Private Rooms

Building type icon
Building type icon

Building Type: Single-story

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

Places of interest near Gems Assisted Living III

Address 2.0 miles from city center Info Estimated distance in miles from Lake Havasu City's city center to Gems Assisted Living III's address, calculated via Google Maps.

Calculate Travel Distance to Gems Assisted Living III

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Address

Compare Assisted Living around Lake Havasu City

Info below is compiled from the AZ Dept. of Health Services (ADHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HC (Home Care): Professional care delivered in the person's own home, from companionship to skilled nursing. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
Number of years the company has been in operation.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Gems Assisted Living IV
AL
HC
MC
Lake Havasu City
10
Facility 10
AZ AVG 54
Rank #237 / 521
No
11
Facility 11
AZ AVG 38
Rank #665 / 775
Private Rooms
6
Facility 6
AZ AVG 12
Rank #335 / 548
-Charlene M Pruden3
19
Facility 19
AZ AVG 9
Rank #402 / 487
6.3
Facility 6.3
AZ AVG 1.8
Rank #450 / 487
Gems Assisted Living III
AL
HC
MC
Lake Havasu City
8
Facility 8
AZ AVG 54
Rank #415 / 521
No
15
Facility 15
AZ AVG 38
Rank #615 / 775
Private Rooms
9
Facility 9
AZ AVG 12
Rank #254 / 548
-Carlos Serrano2
15
Facility 15
AZ AVG 9
Rank #375 / 487
7.5
Facility 7.5
AZ AVG 1.8
Rank #457 / 487
Gems Assisted Living II
AL
HC
MC
Lake Havasu City
6
Facility 6
AZ AVG 54
Rank #441 / 521
No
43
Facility 43
AZ AVG 38
Rank #330 / 775
Private / Semi-Private Rooms
9
Facility 9
AZ AVG 12
Rank #254 / 548
D-Carlos V Serrano2
16
Facility 16
AZ AVG 9
Rank #384 / 487
8.0
Facility 8.0
AZ AVG 1.8
Rank #461 / 487
Vista Pointe at Lake Havasu City
AL
MC
RC
Lake Havasu City-Yes
77
Facility 77
AZ AVG 38
Rank #18 / 775
Studio / 1 Bed / 2 Bed / Private Suite------
Casa Grande Assisted Living
AL
HOS
IL
PC
Lake Havasu City-No
13
Facility 13
AZ AVG 38
Rank #640 / 775
Private Rooms------

Financial Assistance for
Assisted Living in Arizona

Gems Assisted Living III is located in Lake Havasu City, Arizona.
Here are the financial assistance programs available to residents in Arizona.

Get Financial aid guidance

Arizona Long Term Care System

ALTCS

Age 65+ or disabled
General Arizona resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
AZ

Covers tribal members; rural outreach.

Benefits
In-home care (6-8 hours/day) Assisted living Nursing home care Medical services Transportation (10 trips/month)

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+
General Arizona resident, at risk of institutionalization.
Income Limits ~$2,000/month individual, varies
Asset Limits $10,000 individual
AZ

Limited funding; waitlists common.

Benefits
Homemaker services (3-5 hours/week) Respite care (up to 10 days/year) Adult day care (~$60/day)

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority
General Arizona resident, own/rent home, low-income.
Income Limits (2025) ~$2,510/month 200% of poverty level, individual
Asset Limits Not applicable; income-focused.
AZ

High demand in rural desert areas; limited annual funds.

Benefits
Insulation Weather stripping HVAC repairs (avg. $500-$1,000/year savings)

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+
General Arizona resident, very low income, able to live independently with support.
Income Limits (2025) ~$1,645/month 50% of area median income, individual, varies by county
Asset Limits $10,000 individual, excludes home if owned
AZ

Limited units; high demand in metro areas like Phoenix.

Benefits
Subsidized rent (30% of income, e.g., $300-$500/month) On-site services (housekeeping, transportation, ~$200/month value)

Arizona CARES Program

AZ CARES

Age
General Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
AZ

Focus on rural access; complements ALTCS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled
General Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.
Income Limits Above Medicaid threshold but low-income ~$1,500-$2,500/month, varies by region
Asset Limits Not specified; income-driven eligibility.
AZ

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

Benefits
Homemaker services (3-5 hours/week) Personal care (limited hours) Respite care (up to 10 days/year) Transportation (~5 trips/month)

Frequently Asked Questions about Gems Assisted Living III

Is Gems Assisted Living III in a walkable area?

Gems Assisted Living III has a walk score of 15. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Gems Assisted Living III?

According to AZ state health department records, Gems Assisted Living III's license number is AL10322H.

How long has Gems Assisted Living III been in business?

Gems Assisted Living III has been operating for approximately 9 years, based on available licensing and registration records.

Are pets allowed at Gems Assisted Living III?

No, Gems Assisted Living III has a no-pet policy.

Who is the administrator of Gems Assisted Living III?

Carlos Serrano is the administrator of Gems Assisted Living III.

How many beds does Gems Assisted Living III have?

Gems Assisted Living III has 8 beds.

Has Gems Assisted Living III had any deficiencies?

Gems Assisted Living III has had 15 reported deficiencies according to records from Arizona Department of Health Services (ADHS).

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