ALM's inspection grade is 78 / 100, a C+ — 7 points below the Arizona average for CMS-certified facilities (85/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
ALM's inspection grade is 78 / 100, a C+ — 7 points below the Arizona average for CMS-certified facilities (85/100) · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Peacefully set in Flagstaff, AZ, Haven Health Flagstaff is a well-founded senior living community that delivers excellent skilled nursing and rehabilitation. The community is a cozy place for recovering residents with its warm care team and inviting accommodations that foster healing. Residents have access to a modern rehabilitation gym with speech, physical, and occupational therapies that help them recover their functionality to get back on their feet.
Spacious common areas are available to provide a space for meaningful gatherings and interactions among residents. A full-service dining experience gives residents the nourishment they need to stay healthy. At Haven Health Flagstaff, residents have access to the services they need to recover or maintain their abilities for a fulfilling life.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Data period: Q4 2025 (October 1 – December 31, 2025).
This nursing home is ranked 51st out of 59 nursing homes we track in Arizona for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 10mStandout metric: RN, weekends is +62% above Arizona average
4 of 6 metrics below Arizona average
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 22 are the facility's own employees; no agency contractors work in this role.
22 staff · 9.6-hour shifts
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. All 12 are the facility's own employees; no agency contractors work in this role.
12 staff · 9.6-hour shifts
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 55 are the facility's own employees; no agency contractors work in this role.
55 staff · 8.2-hour shifts
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
118
106 employees · 12 contractors · 38 on an average day
118 total staff / 80 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
1.48 : 1
↓ 8% · AZ 1.61This facility: 1.48 staff per resident, 8% below the Arizona average of 1.61 (among Arizona facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
118 staff ÷ 80 residents
See full Arizona ranking →
Average hours one staff member works on a day they are on shift, across every role.
8.5 h
≈ 0% · AZ 8.5 hThis facility: 8.5 h, level with the Arizona average of 8.5 h (among Arizona facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
29,709 staff hours this quarter
See full Arizona ranking →92.2% of staff hours were worked by the facility's own employees
Arizona average: 94.4% · Contractors this quarter: Respiratory Therapy Technician (5), Speech Language Pathologist (3), Physical Therapy Assistant (2), Qualified Social Worker (1), Physical Therapy Aide (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
83
Rank #45 / 80Bed count — State benchmarked This nursing home is ranked 45th out of 80 nursing homes we track in Arizona for bed count. Shows this facility's certified or reported bed count compared to other Arizona facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Arizona that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Smaller home · May offer a more intimate, personalized care environment.
Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Rank #31 / 82Walk Score — State benchmarked This nursing home is ranked 31st out of 82 nursing homes we track in Arizona for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Arizona facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Arizona that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy between 85% and 95% suggests balanced demand.
Rank #12 / 56Occupancy rate — State benchmarked This nursing home is ranked 12th out of 56 nursing homes we track in Arizona for occupancy. Shows this facility's occupancy rate versus the Arizona average, with its Statewide rank out of 56. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Arizona that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Based on 77.9 residents and 83 beds. Source: CMS Provider Information, average daily residents (data as of Aug 2026)
Higher than the Arizona average: 73.3%
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Haven Health Flagstaff is legally operated by Haven Of Flagstaff, LLC, and administered by Crystal L Miller.
7 points below the Arizona average for CMS-certified facilities (85/100)
Category breakdown
44 severity-weighted points (24 deficiencies) · 16% higher than the typical CMS-certified AZ facility (median: 38)
$13,098 in fines · 1 enforcement action
30 days to fix issues · faster than the typical CMS-certified AZ facility (median: 41)
100% corrected
24 of 24 citations corrected Latest inspection: Dec 22, 2025 · 1 citation (Pharmacy, moderate), corrected
Most cited category: Abuse, Neglect & Exploitation, 9 of 24 citations · 6 categories in total
Corrected
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Health citations are formal notices following inspections when they fail to comply with safety and care standards.
11 of 24 citations resulted from standard inspections; 7 of 24 resulted from complaint investigations; and 6 of 24 came from combined inspections (standard and complaint).
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Show Inspection ReportsFederal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Aug 2026)
58% lower than Arizona averageArizona average: $31K
42% fewer fines than Arizona averageArizona average: 1.7
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Arizona averageArizona average: 0.1
Penalties imposed by CMS in the past 3 years.
1 penalty in the past 3 years
Mar 14, 2025 · $13K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 14, 2025Last updated: Aug 2026
How residents at this home fare on health outcomes and preventive care, compared with the Arizona average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
↑ 31% · AZ 3.8This facility: 5.0, 31% above the AZ average of 3.8 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
↑ 20% · AZ 4.2This facility: 5.0, 20% above the AZ average of 4.2 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
4.1
Score · lower is better
↓ 39% · AZ 6.8This facility: 4.1, 39% below the AZ average of 6.8 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
14.0
Score · lower is better
↓ 6% · AZ 14.9This facility: 14.0, 6% below the AZ average of 14.9 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.13 long-stay measures: 8 better, 2 worse, 3 near AZ average
8 short-stay measures: 5 better, 3 compared with US only
People who live at the home · 13 measures
Percent of long-stay residents whose need for help with daily activities has increased
4.9%
↓ 54% · AZ 10.7This facility: 4.9, 54% below the AZ average of 10.7 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
8.9%
↓ 30% · AZ 12.8This facility: 8.9, 30% below the AZ average of 12.8 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.1%
↑ 36% · AZ 20.6This facility: 28.1, 36% above the AZ average of 20.6 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
1.1%
↓ 6% · AZ 1.2This facility: 1.1, 6% below the AZ average of 1.2 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
3.3%
↑ 56% · AZ 2.1This facility: 3.3, 56% above the AZ average of 2.1 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
2.1%
↓ 52% · AZ 4.4This facility: 2.1, 52% below the AZ average of 4.4 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
1.4%
↓ 73% · AZ 5.3This facility: 1.4, 73% below the AZ average of 5.3 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
3.6%
↓ 9% · AZ 3.9This facility: 3.6, 9% below the AZ average of 3.9 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
0.0%
↓ 100% · AZ 10.6This facility: 0.0, 100% below the AZ average of 10.6 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.8%
↑ 1% · AZ 96.9This facility: 97.8, 1% above the AZ average of 96.9 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
↑ 6% · AZ 94.6This facility: 100.0, 6% above the AZ average of 94.6 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of hospitalizations per 1,000 long-stay resident days.
1.70
↑ 1% · AZ 1.68This facility: 1.70, 1% above the AZ average of 1.68 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.50
↑ 1% · AZ 1.48This facility: 1.50, 1% above the AZ average of 1.48 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Rehab and recovery after a hospital stay · 8 measures
Percentage of residents at or above expected ability to care for themselves at discharge.
72.3%
↑ 35% · US 53.7This facility: 72.3, 35% above the US average of 53.7 (among US facilities reporting a recent figure).
Rate of successful return to home or community from a skilled nursing facility.
56.7%
↑ 12% · US 50.6This facility: 56.7, 12% above the US average of 50.6 (among US facilities reporting a recent figure).
Percentage of SNF residents who experience falls with major injury during their stay.
0.5%
↓ 32% · US 0.8This facility: 0.5, 32% below the US average of 0.8 (among US facilities reporting a recent figure).
Percent of short-stay residents who newly received an antipsychotic medication
0.2%
↓ 87% · AZ 1.2This facility: 0.2, 87% below the AZ average of 1.2 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
97.0%
↑ 6% · AZ 91.8This facility: 97.0, 6% above the AZ average of 91.8 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
96.1%
↑ 10% · AZ 87.3This facility: 96.1, 10% above the AZ average of 87.3 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
21.4%
↓ 13% · AZ 24.6This facility: 21.4, 13% below the AZ average of 24.6 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who had an outpatient emergency department visit.
7.7%
↓ 28% · AZ 10.7This facility: 7.7, 28% below the AZ average of 10.7 (among AZ facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
39% of new residents, usually for short-term rehab.
32% of new residents, often for short stays.
29% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jun 2026)
Total residents
80Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Haven Health Flagstaff from 2011–2024, based on CMS SNF Cost Reports. Includes all financial data for this property, which could include management/ownership changes.
Key figures below are for fiscal year ending in 12/2024.
Based on CMS SNF Cost Report for fiscal year ending in 12/2024.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #49 / 58Payroll costs — State benchmarked This nursing home is ranked 49th out of 58 nursing homes we track in Arizona. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Arizona average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Arizona that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #51 / 58Payroll % of net patient revenue — State benchmarked This nursing home is ranked 51st out of 58 nursing homes we track in Arizona. Shows payroll as a percentage of net patient revenue versus the Arizona average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Arizona that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents typically stay for a few weeks or months before returning home or moving on.
New residents most often arrive under Medicare (39% of admissions), and a typical Medicare stay runs around 27 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
1.9 miles from city center
Estimated distance in miles from Flagstaff's city center to Haven Health Flagstaff's address, calculated via Google Maps.
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Haven Health Flagstaff is located in Flagstaff, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Haven Health Flagstaff is legally operated by Haven Of Flagstaff, LLC, and administered by Crystal L Miller.
Haven Health Flagstaff has a walk score of 51. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to AZ state health department records, Haven Health Flagstaff's license number is NCI-2662.
According to AZ state health department records, Haven Health Flagstaff's license expires on January 31, 2027.
Haven Health Flagstaff's occupancy is 93.9%.
No, Haven Health Flagstaff has a no-pet policy.
Haven Health Flagstaff is registered as a for-profit in AZ.
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