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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Peacefully set in Flagstaff, AZ, Haven Health Flagstaff is a well-founded senior living community that delivers excellent skilled nursing and rehabilitation. The community is a cozy place for recovering residents with its warm care team and inviting accommodations that foster healing. Residents have access to a modern rehabilitation gym with speech, physical, and occupational therapies that help them recover their functionality to get back on their feet.
Spacious common areas are available to provide a space for meaningful gatherings and interactions among residents. A full-service dining experience gives residents the nourishment they need to stay healthy. At Haven Health Flagstaff, residents have access to the services they need to recover or maintain their abilities for a fulfilling life.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 54th out of 60 homes in Arizona.| Staff type | Hours / day | vs state avg |
|---|---|---|
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Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
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48m per day | ▲ 12% State avg: 43m per day · National avg: 41m per day |
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LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
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43m per day | ▼ 32% State avg: 1h 3m per day · National avg: 52m per day |
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Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
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1h 58m per day | ▼ 17% State avg: 2h 22m per day · National avg: 2h 21m per day |
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Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
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3h 8m per day | ▼ 14% State avg: 3h 38m per day · National avg: 3h 26m per day |
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Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
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5m per day | ▼ 17% State avg: 6m per day · National avg: 4m per day |
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RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
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48m per day | ▲ 55% State avg: 31m per day · National avg: 29m per day |
Occupancy between 85% and 95% suggests balanced demand.
Most residents typically stay for a few weeks or months before returning home or moving on.
45% of new residents, usually for short-term rehab.
31% of new residents, often for short stays.
24% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #52 / 63Payroll — state benchmarkedThis home is ranked 52nd out of 63 homes in Arizona.Shows total annual staff payroll benchmarked to the Arizona average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Haven Health Flagstaff is legally operated by Haven Of Flagstaff, LLC, and administrated by Crystal L Miller.
Accept Medicaid: Yes, Accept
Total Residents: 83 Residents
Housing Options: Studio
Building Type: Single-story
Fitness and Recreation
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
10 complaint inspections
Arizona average: 6 complaint visits
Arizona average: 5 inspections
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Arizona average: 6 complaints
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Arizona average: 9 deficiencies
The most recent inspection on March 19, 2025, cited two deficiencies related to corridor doors and smoke barrier construction during a Life Safety Code recertification survey. Earlier inspections showed a pattern of deficiencies primarily involving abuse reporting, resident abuse prevention, medication services, and policies and procedures for health services. Complaint investigations were conducted frequently, with most complaints found unsubstantiated; no fines, immediate jeopardy findings, or enforcement actions were listed in the available reports. Prior reports also noted issues with emergency preparedness and care planning, but these were not present in the latest survey. The facility’s inspection history shows ongoing challenges with regulatory compliance in several areas, though recent findings suggest some issues have been addressed while others persist.
Arizona average 6.3
Last Health inspection on Apr 2025
Arizona average 23.2
Arizona average 3.82
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
11 of 23 citations resulted from standard inspections; 6 of 23 resulted from complaint investigations; and 6 of 23 came from combined inspections (standard and complaint).
100% better than Arizona average
Arizona average: 0.1
1
67% worse than Arizona average
Arizona average: 0.6
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Apr 29, 2025
Corrected
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Mar 14, 2025
Corrected
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Mar 14, 2025
Corrected
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Mar 14, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Haven Health Flagstaff is located in Flagstaff, Arizona.
Here are the financial assistance programs available to residents in Arizona.
1.9 miles from city center
Estimated distance in miles from Flagstaff's city center to Haven Health Flagstaff's address, calculated via Google Maps.
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
22% worse than Arizona average
Arizona average ratio: 1.83:1
0% compared with Arizona average
Arizona average: 8.5 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.7 hours
No contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hours
No contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
No contractors work on this role.
Total hours from contractors
2,336 contractor hours this quarter
| Certified Nursing Assistant | 53 | 0 | 53 | 12,906 | 91 | 100% | 8.2 |
| Licensed Practical Nurse | 13 | 0 | 13 | 4,527 | 91 | 100% | 9.6 |
| Registered Nurse | 20 | 0 | 20 | 4,398 | 91 | 100% | 9.7 |
| Medication Aide/Technician | 6 | 0 | 6 | 1,421 | 87 | 96% | 7.5 |
| Other Dietary Services Staff | 2 | 0 | 2 | 1,031 | 86 | 95% | 8.7 |
| Speech Language Pathologist | 0 | 2 | 2 | 1,020 | 70 | 77% | 8.9 |
| Dental Services Staff | 2 | 0 | 2 | 926 | 64 | 70% | 7.7 |
| RN Director of Nursing | 3 | 0 | 3 | 598 | 64 | 70% | 8 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 561 | 80 | 88% | 6.7 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 448 | 56 | 62% | 8 |
| Qualified Social Worker | 0 | 3 | 3 | 359 | 54 | 59% | 6.5 |
| Physical Therapy Assistant | 0 | 3 | 3 | 334 | 56 | 62% | 6 |
| Physical Therapy Aide | 0 | 1 | 1 | 62 | 16 | 18% | 3.8 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
80
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.7
25% better than Arizona average
Arizona average: 7.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.8
In line with Arizona average
Arizona average: 16.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
4.5%
60% better than Arizona average
Arizona average: 11.2%
Percent of long-stay residents whose ability to move independently worsened
16.8%
6% worse than Arizona average
Arizona average: 15.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
29.1%
40% worse than Arizona average
Arizona average: 20.8%
Percent of long-stay residents experiencing one or more falls with major injury
2.7%
26% worse than Arizona average
Arizona average: 2.1%
Percent of long-stay high risk residents with pressure ulcers
2.8%
45% better than Arizona average
Arizona average: 5.1%
Percent of long-stay residents with a urinary tract infection
0.6%
59% better than Arizona average
Arizona average: 1.3%
Percent of long-stay residents who lose too much weight
1.9%
65% better than Arizona average
Arizona average: 5.4%
Percent of long-stay residents who have depressive symptoms
1.2%
74% better than Arizona average
Arizona average: 4.5%
Percent of long-stay residents who received an antipsychotic medication
0.0%
100% better than Arizona average
Arizona average: 10.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.9%
In line with Arizona average
Arizona average: 97.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
6% better than Arizona average
Arizona average: 94.6%
Number of hospitalizations per 1,000 long-stay resident days.
1.70
In line with Arizona average
Arizona average: 1.68
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.50
In line with Arizona average
Arizona average: 1.48
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.6%
In line with Arizona average
Arizona average: 91.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Arizona average
Arizona average: 1.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
96.1%
10% better than Arizona average
Arizona average: 87.3%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
21.4%
13% better than Arizona average
Arizona average: 24.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
7.7%
28% better than Arizona average
Arizona average: 10.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.5%
32% better than Arizona average
Arizona average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
72.3%
35% better than Arizona average
Arizona average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
56.7%
12% better than Arizona average
Arizona average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
57% lower than Arizona average
Arizona average: $30K
40% fewer fines than Arizona average
Arizona average: 1.7
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Arizona average
Arizona average: 0.1
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Mar 14, 2025 · $13K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 14, 2025
Last updated: Jan 2026
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| Haven Health Flagstaff |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). |
Flagstaff (West University Avenue) | 83 | 90.4% | +24% | 3.32 | +74% | -18% | 1 | 23 | 3.8 | 1 | 79 | 51 | Haven Health Group Arizona Llc | $18.9M | $4.6M | 24.1% | 35091 | ||||
| Brookdale Flagstaff | - |
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. |
Flagstaff | 74 | - | - | - | - | - | - | - | - | 0 | 0 | 0.0 | 0 | - | 66 | - | - | - | - | - |
Historical financial and operational data for Haven Health Flagstaff based on CMS SNF Cost Reports.
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