Haven Health Flagstaff

Haven Health Flagstaff is a Nursing Home in Arizona

Haven Health Flagstaff is a Nursing Home in Arizona

Haven Health Flagstaff

800 W University Ave, Flagstaff, AZ 86001 View Map

Haven Health Flagstaff is a Nursing Home in Arizona

Haven Health Flagstaff is a Nursing Home in Arizona

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Overview of Haven Health Flagstaff

Peacefully set in Flagstaff, AZ, Haven Health Flagstaff is a well-founded senior living community that delivers excellent skilled nursing and rehabilitation. The community is a cozy place for recovering residents with its warm care team and inviting accommodations that foster healing. Residents have access to a modern rehabilitation gym with speech, physical, and occupational therapies that help them recover their functionality to get back on their feet.

Spacious common areas are available to provide a space for meaningful gatherings and interactions among residents. A full-service dining experience gives residents the nourishment they need to stay healthy. At Haven Health Flagstaff, residents have access to the services they need to recover or maintain their abilities for a fulfilling life.

+1 928-779-6931

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.32/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
2/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
3/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 83

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Arizona average
Occupancy rate 90.4%
Residents per day (avg) 79
Occupancy rate
90.4%
Residents per day (avg)
79

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

45% of new residents, usually for short-term rehab.

Typical stay 29 days

Private pay

31% of new residents, often for short stays.

Typical stay 21 days

Medicaid

24% of new residents, often for long-term daily care.

Typical stay 4 - 5 months

Finances and operations

Proprietary home
Corporation
Home revenue
$18.9M
Profit
$406.9K
Proprietary home Corporation
Home revenue
$18,883,408.00
Profit
$406,894.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.6M
24.1% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$13.9M
Total costs $18.5M
Bed community size
83-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 51 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

License Status
Active
Facility Type
Nursing Care Institution
License Expiration
January 31, 2026

Additional licensing details

License number: NCI-2662
CMS Certification Number: 35091
Qualification: Health Care

Ownership & operating entity

Haven Health Flagstaff is legally operated by Haven Of Flagstaff, LLC, and administrated by CRYSTAL L MILLER.

What does this home offer?

Accepts Medicaid icon
Accepts Medicaid icon

Accept Medicaid: Yes, Accept

Total residents icon
Total residents icon

Total Residents: 83 Residents

Housing options icon
Housing options icon

Housing Options: Studio

Building type icon
Building type icon

Building Type: Single-story

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Haven Health Flagstaff

Assisted Living Skilled Nursing
Contact Haven Health Flagstaff

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Quality Rating
NOT_APPLICABLE

Based on state quality rating data.

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

12 visits/inspections

10 complaint inspections

Arizona average: 6 complaint visits

Arizona average: 5 inspections

10 complaints

Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.

Arizona average: 6 complaints

Latest inspection

Date:March 11, 2025
Type:Complaint;Compliance (Annual)
Results:6 deficiencies

30 violations

Violations indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Arizona average: 12 violations

Comparison Chart

The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.
Compare Nursing Homes around Flagstaff
Haven Health Flagstaff
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Flagstaff
83
No
51
HAVEN HEALTH GROUP ARIZONA LLC
90.4%
$18,879,445.00
$4,554,888.00
24.1%
78.50
3/5
3.3213
2/5
3/5
5/5
1
Studio
Brookdale Flagstaff
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Flagstaff
74
Yes
66
-
-
-
-
-
-
-
-
-
-
-
-
Studio

Places of interest near Haven Health Flagstaff

Address 1.9 miles from city center

Address 800 W University Ave, Flagstaff, AZ 86001

Calculate Travel Distance to Haven Health Flagstaff

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

114
Total Staff
102
Employees
12
Contractors
29,613
Total Hours (Quarter)
39
Avg Staff/Day
8.3
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse209.7 No
Licensed Practical Nurse139.6 No
Certified Nursing Assistant538.2 No
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
95 staff
8.6hs shift avg
Physicians & Practitioners
2 staff
8hs shift avg
Therapy Services
9 staff
7.3hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
6.5hs shift avg
Dietary Services
2 staff
8.7hs shift avg
Other Services
2 staff
7.7hs shift avg
Contractor Analysis
7.9%
of total hours from contractors
2,336 contractor hours this quarter
Speech Language Pathologist: 2 Qualified Social Worker: 3 Respiratory Therapy Technician: 3 Physical Therapy Assistant: 3 Physical Therapy Aide: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant5305312,90691100%8.2
Licensed Practical Nurse130134,52791100%9.6
Registered Nurse200204,39891100%9.7
Medication Aide/Technician6061,4218796%7.5
Other Dietary Services Staff2021,0318695%8.7
Speech Language Pathologist0221,0207077%8.9
Dental Services Staff2029266470%7.7
RN Director of Nursing3035986470%8
Respiratory Therapy Technician0335618088%6.7
Administrator1015126470%8
Nurse Practitioner1015126470%8
Clinical Nurse Specialist1014485662%8
Qualified Social Worker0333595459%6.5
Physical Therapy Assistant0333345662%6
Physical Therapy Aide011621618%3.8

Health Inspection History

Source: CMS Health Citations (Aug 2022 – Apr 2025)

6
Inspections
23
Total Citations
0
Critical (J-L)
1
Serious (G-I)
3.83
Citations/Inspection
Apr 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
22
Serious (G-I)
1
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Abuse, Neglect & Exploitation
9
39% of total
Quality of Life & Care
5
22% of total
Resident Rights
2
9% of total
Citation Sources
Standard Inspections 17
Complaint Investigations 12
State Comparison (AZ)
Citations
23
Arizona average: 23.2
Critical Citations
0
Arizona average: 0.1
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Apr 29, 2025 G Quality of CareF0689 Corrected
Mar 14, 2025 D Abuse/NeglectF0600 Corrected
Mar 14, 2025 D Abuse/NeglectF0607 Corrected
Mar 14, 2025 D Abuse/NeglectF0609 Corrected
Mar 14, 2025 D NutritionF0812 Corrected
Mar 14, 2025 D Care PlanningF0842 Corrected
Mar 14, 2025 D Resident RightsF0554 Corrected
Oct 23, 2024 D Abuse/NeglectF0600 Corrected
Oct 23, 2024 D Abuse/NeglectF0609 Corrected
Oct 23, 2024 D Quality of CareF0686 Corrected
Dec 14, 2023 D Abuse/NeglectF0600 Corrected
Dec 14, 2023 D Abuse/NeglectF0610 Corrected
Oct 05, 2023 D Abuse/NeglectF0609 Corrected
Oct 05, 2023 E Quality of CareF0680 Corrected
Oct 05, 2023 D Quality of CareF0825 Corrected
Oct 05, 2023 D Care PlanningF0644 Corrected
Oct 05, 2023 D Care PlanningF0645 Corrected
Oct 05, 2023 D Resident RightsF0554 Corrected
Aug 18, 2022 D Abuse/NeglectF0609 Corrected
Aug 18, 2022 E NutritionF0812 Corrected
Aug 18, 2022 D Quality of CareF0679 Corrected
Aug 18, 2022 D Care PlanningF0640 Corrected
Aug 18, 2022 D Care PlanningF0641 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Part of: Health Group Management
Resident Census by Payment Source
80 Total Residents
Medicare 14 (17.5%)
Medicaid 50 (62.5%)
Private Pay/Other 16 (20%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
5.7 Score
25% better than avg Arizona avg: 7.6

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
16.8 Score
Near average Arizona avg: 16.1

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
4.5%
Lost Too Much Weight
1.9%
Urinary Tract Infection
0.6%
Depressive Symptoms
1.2%
Falls with Major Injury
2.7%
Pneumococcal Vaccine
97.9%
Antipsychotic Use
0.0%
Walking Ability Worsened
16.8%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
2.8%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
29.1%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
93.6% Near average Arizona: 91.5%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.0% 100% better than avg Arizona: 1.0%
Influenza Vaccine
96.1% 10% better than avg Arizona: 87.3%

Penalties & Fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total Fines $13K Arizona avg: $30K 57% better than avg
Number of Fines 1 Arizona avg: 1.7
Compared to Arizona Average Facility: $13K | Arizona Avg: $30K
Penalty History

Showing all 1 penalties (Mar 2025 - Mar 2025)

Mar 14, 2025 Civil Money Penalty
$13K

Guides for Better Senior Living

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Claim What’s Yours: Financial Aid for Arizona Seniors

Program
State Program Name
Eligibility
Benefits
Arizona Long Term Care System
ALTCS
  • General: Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • AZ Specifics: Covers tribal members; rural outreach.
  • Services: In-home care (6-8 hours/day), assisted living, nursing home care, medical services, transportation (10 trips/month).
Non-Medical Home and Community Based Services
AZ DES Non-Medical HCBS
  • General: Age 60+, Arizona resident, at risk of institutionalization.
  • Income Limits: ~$2,000/month (individual, varies).
  • Asset Limits: $10,000 (individual).
  • AZ Specifics: Limited funding; waitlists common.
  • Services: Homemaker services (3-5 hours/week), respite care (up to 10 days/year), adult day care (~$60/day).
Senior Community Service Employment Program (SCSEP)
AZ SCSEP
  • General: Age 55+, Arizona resident, unemployed, low-income.
  • Income Limits (2025): ~$1,519/month (125% of poverty level, individual).
  • Asset Limits: Not specified; income-driven.
  • AZ Specifics: Wages at highest of federal/state/local minimum ($14.35/hour in 2025).
  • Services: Paid training (20 hours/week), job placement (avg. $300-$500/month earnings), career counseling.
Weatherization Assistance Program (WAP)
AZ WAP
  • General: Age 60+ priority, Arizona resident, own/rent home, low-income.
  • Income Limits (2025): ~$2,510/month (200% of poverty level, individual).
  • Asset Limits: Not applicable; income-focused.
  • AZ Specifics: High demand in rural desert areas; limited annual funds.
  • Services: Insulation, weather stripping, HVAC repairs (avg. $500-$1,000/year savings).
Section 202 Supportive Housing for the Elderly
AZ Section 202
  • General: Age 62+, Arizona resident, very low income, able to live independently with support.
  • Income Limits (2025): ~$1,645/month (50% of area median income, individual, varies by county).
  • Asset Limits: $10,000 (individual, excludes home if owned).
  • AZ Specifics: Limited units; high demand in metro areas like Phoenix.
  • Services: Subsidized rent (30% of income, e.g., $300-$500/month), on-site services (housekeeping, transportation, ~$200/month value).
Arizona CARES Program
AZ CARES
  • General: Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.
  • Income Limits: No strict limit; cost-sharing above ~$2,500/month threshold.
  • Asset Limits: Not applicable; need-based.
  • AZ Specifics: Focus on rural access; complements ALTCS respite.
  • Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
AZ DES Non-Medical Home and Community Based Services (HCBS)
AZ DES Non-Medical HCBS
  • General: Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.
  • Income Limits: Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).
  • Asset Limits: Not specified; income-driven eligibility.
  • AZ Specifics: Targets those ineligible for ALTCS; prioritizes rural and tribal areas.
  • Services: Homemaker services (3-5 hours/week), personal care (limited hours), respite care (up to 10 days/year), transportation (~5 trips/month).

Claim What’s Yours Financial Aid for Arizona Seniors

ALTCS

Arizona Long Term Care System

Requirements:
  • General:
    Age 65+ or disabled, Arizona resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • AZ Specifics:
    Covers tribal members; rural outreach.
Benefits without Contact:
  • Services: In-home care (6-8 hours/day), assisted living, nursing home care, medical services, transportation (10 trips/month).
AZ DES Non-Medical HCBS

Non-Medical Home and Community Based Services

Requirements:
  • General:
    Age 60+, Arizona resident, at risk of institutionalization.
  • Income Limits:
    ~$2,000/month (individual, varies).
  • Asset Limits:
    $10,000 (individual).
  • AZ Specifics:
    Limited funding; waitlists common.
Benefits without Contact:
  • Services: Homemaker services (3-5 hours/week), respite care (up to 10 days/year), adult day care (~$60/day).
AZ SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, Arizona resident, unemployed, low-income.
  • Income Limits (2025):
    ~$1,519/month (125% of poverty level, individual).
  • Asset Limits:
    Not specified; income-driven.
  • AZ Specifics:
    Wages at highest of federal/state/local minimum ($14.35/hour in 2025).
Benefits without Contact:
  • Services: Paid training (20 hours/week), job placement (avg. $300-$500/month earnings), career counseling.
AZ WAP

Weatherization Assistance Program (WAP)

Requirements:
  • General:
    Age 60+ priority, Arizona resident, own/rent home, low-income.
  • Income Limits (2025):
    ~$2,510/month (200% of poverty level, individual).
  • Asset Limits:
    Not applicable; income-focused.
  • AZ Specifics:
    High demand in rural desert areas; limited annual funds.
Benefits without Contact:
  • Services: Insulation, weather stripping, HVAC repairs (avg. $500-$1,000/year savings).
AZ Section 202

Section 202 Supportive Housing for the Elderly

Requirements:
  • General:
    Age 62+, Arizona resident, very low income, able to live independently with support.
  • Income Limits (2025):
    ~$1,645/month (50% of area median income, individual, varies by county).
  • Asset Limits:
    $10,000 (individual, excludes home if owned).
  • AZ Specifics:
    Limited units; high demand in metro areas like Phoenix.
Benefits without Contact:
  • Services: Subsidized rent (30% of income, e.g., $300-$500/month), on-site services (housekeeping, transportation, ~$200/month value).
AZ CARES

Arizona CARES Program

Requirements:
  • General:
    Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.
  • Income Limits:
    No strict limit; cost-sharing above ~$2,500/month threshold.
  • Asset Limits:
    Not applicable; need-based.
  • AZ Specifics:
    Focus on rural access; complements ALTCS respite.
Benefits without Contact:
  • Services: Respite care (up to 10 days/year), counseling (4-6 sessions/year), training (2-3 workshops/year), supplies (~$200/year).
AZ DES Non-Medical HCBS

AZ DES Non-Medical Home and Community Based Services (HCBS)

Requirements:
  • General:
    Age 60+ or disabled, Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.
  • Income Limits:
    Above Medicaid threshold but low-income (~$1,500-$2,500/month, varies by region).
  • Asset Limits:
    Not specified; income-driven eligibility.
  • AZ Specifics:
    Targets those ineligible for ALTCS; prioritizes rural and tribal areas.
Benefits without Contact:
  • Services: Homemaker services (3-5 hours/week), personal care (limited hours), respite care (up to 10 days/year), transportation (~5 trips/month).
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