Caring Hearts Senior Care
Caring Hearts Senior Care
Beautifully set in the harmonious neighborhood of West Memory Lane, Surprise, AZ, Caring Hearts Senior Care is an outstanding community that offers assisted living. With its purposely designed and cozy accommodations, residents will surely have a comfortable and safe retirement. A compassionate and highly trained team attends to residents’ needs to ensure a worry-free retirement.
A jam-packed calendar of fun activities and engaging programs are conducted for residents to remain socially connected and active. Medication management and non-ambulatory care are provided for residents’ healthcare needs. Healthy and delicious meals are served to meet dietary needs and tastes. The community is great for those who need extra support in living their day-to-day lives with its dedicated services.
8-bed community Rank #415 / 521Bed count — State benchmarkedThis home is ranked 415th out of 521 homes we track in Arizona for bed count. Shows this facility's certified or reported bed count compared to other Arizona facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
3 years in operation Rank #435 / 548Years in operation — State benchmarkedThis home is ranked 435th out of 548 homes we track in Arizona for years in operation. Shows how long this facility has been in operation compared to other Arizona facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score: 56 / 100 Rank #189 / 775Walk Score — State benchmarkedThis home is ranked 189th out of 775 homes we track in Arizona for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Arizona facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAssisted Living Home
StatusActive
IssuanceOctober 20, 2022
ExpirationOctober 19, 2026
License NumberAL12405H
QualificationHealth Care
Caring Hearts Senior Care is administered by Rafael Velciu.
OwnerCaring Hearts Senior Care, LLC
Staffing
Key information about the people who lead and staff this community.
ContactAndreea Velciu (per state records, record updated Jul 2026)
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. AZ average
2 Worse
Metrics worse than Arizona average:
• Deficiencies per inspection (24% above)
• Enforcement actions (11% above) 3 Better Metrics better than Arizona average:
• Total deficiencies (50% below)
• Total complaints (67% below)
• Complaints per year (65% below)
• Deficiencies per inspection (24% above)
• Enforcement actions (11% above) 3 Better Metrics better than Arizona average:
• Total deficiencies (50% below)
• Total complaints (67% below)
• Complaints per year (65% below)
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 6 | 12 | This facility has 50% fewer total deficiencies than a typical Arizona assisted living residence (6 vs. AZ avg 12).↓ 50% better Rank #224 / 487 Total deficiencies — State benchmarked This home is ranked 224th out of 487 homes we track in Arizona for deficiencies. Shows this facility's deficiencies compared to the Arizona average among 487 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 3.0 | 2.41 | This facility has 24% more deficiencies per inspection than a typical Arizona assisted living residence (3 vs. AZ avg 2.41).↑ 24% worse Rank #344 / 487 Deficiencies per inspection — State benchmarked This home is ranked 344th out of 487 homes we track in Arizona for deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Arizona average among 487 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
|
Enforcement actions
Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
| 1 | 0.9 | This facility has 11% more enforcement actions than a typical Arizona assisted living residence (1 vs. AZ avg 0.9).↑ 11% worse |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 2 | 5 | This facility has had 60% fewer total inspections than the Arizona average (2 vs. AZ avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 60% fewer |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 6 | This facility has 67% fewer total complaints than a typical Arizona assisted living residence (2 vs. AZ avg 6).↓ 67% better Rank #273 / 490 Total complaints — State benchmarked This home is ranked 273rd out of 490 homes we track in Arizona for complaint-related visits. Shows this facility's complaint-related visits compared to the Arizona average among 490 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric. |
|
Complaints per year
Average complaints per year since 2023.
| 0.7 | 2 | This facility has 65% fewer complaints per year than a typical Arizona assisted living residence (0.7 vs. AZ avg 2).↓ 65% better |
What does this home offer?
Housing Options: Private / Semi-Private Rooms
Building Type: Single-story
Beauty Services
Housekeeping Services
Recreational Activities
Places of interest near Caring Hearts Senior Care
1.6 miles from city center
Estimated distance in miles from Surprise's city center to Caring Hearts Senior Care's address, calculated via Google Maps.
Calculate Travel Distance to Caring Hearts Senior Care
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Info below is compiled from the AZ Dept. of Health Services (ADHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
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City and state of the facility. Used for mapping and state-average comparisons.
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Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
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Indicates whether residents are allowed to have pets in the facility.
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Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
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Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
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Number of years the company has been in operation.
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Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
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A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
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Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
|
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
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Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
|
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Orchard Pointe at Surprise | AL MC RC | Surprise | 130
Facility
130
AZ AVG
54
Rank
#64 / 521 | Yes |
58
Facility
58
AZ AVG
38
Rank
#168 / 775 | Studio / 1 Bed / 2 Bed | 8
Facility
8
AZ AVG
12
Rank
#277 / 548 | - | Amy Birkel | 4 | 3
Facility
3
AZ AVG
6
Rank
#324 / 490 | 5
Facility
5
AZ AVG
9
Rank
#202 / 487 | 1.3
Facility
1.3
AZ AVG
1.8
Rank
#208 / 487 |
| Chaparral Winds Independent Living | AL IL MC | Surprise | 96
Facility
96
AZ AVG
54
Rank
#140 / 521 | Yes |
38
Facility
38
AZ AVG
38
Rank
#385 / 775 | Studio / 1 Bed / 2 Bed | 23
Facility
23
AZ AVG
12
Rank
#79 / 548 | - | Lisa S Wynn | 8 | 6
Facility
6
AZ AVG
6
Rank
#400 / 490 | 2
Facility
2
AZ AVG
9
Rank
#116 / 487 | 0.3
Facility
0.3
AZ AVG
1.8
Rank
#96 / 487 |
| Paradise for Parents Quality Care | AL HOS | Surprise (Litchfield Manor) | 10
Facility
10
AZ AVG
54
Rank
#237 / 521 | No |
31
Facility
31
AZ AVG
38
Rank
#458 / 775 | Private / Semi-Private Rooms | 9
Facility
9
AZ AVG
12
Rank
#254 / 548 | - | Denisa Kaporalis | 4 | 1
Facility
1
AZ AVG
6
Rank
#182 / 490 | 2
Facility
2
AZ AVG
9
Rank
#116 / 487 | 0.5
Facility
0.5
AZ AVG
1.8
Rank
#111 / 487 |
| Love and Care I Assisted Living | AL | Surprise (Dave Brown At West Point) | 10
Facility
10
AZ AVG
54
Rank
#237 / 521 | No |
27
Facility
27
AZ AVG
38
Rank
#514 / 775 | Private / Semi-Private Rooms | 15
Facility
15
AZ AVG
12
Rank
#159 / 548 | A+ | Ramona P Johnson | 2 | 0
Facility
0
AZ AVG
6
Rank
#1 / 490 | 1
Facility
1
AZ AVG
9
Rank
#89 / 487 | 0.5
Facility
0.5
AZ AVG
1.8
Rank
#111 / 487 |
| Caring Hearts Senior Care | AL | Surprise (Continental At Kingswood) | 8
Facility
8
AZ AVG
54
Rank
#415 / 521 | No |
56
Facility
56
AZ AVG
38
Rank
#189 / 775 | Private / Semi-Private Rooms | 3
Facility
3
AZ AVG
12
Rank
#435 / 548 | - | Rafael Velciu | 2 | 2
Facility
2
AZ AVG
6
Rank
#273 / 490 | 6
Facility
6
AZ AVG
9
Rank
#224 / 487 | 3.0
Facility
3.0
AZ AVG
1.8
Rank
#344 / 487 |
Financial Assistance for
Assisted Living in Arizona
Caring Hearts Senior Care is located in Surprise, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Frequently Asked Questions about Caring Hearts Senior Care
What neighborhood is Caring Hearts Senior Care in?
Caring Hearts Senior Care is in the Continental At Kingswood neighborhood of Surprise.
Is Caring Hearts Senior Care in a walkable area?
Caring Hearts Senior Care has a walk score of 56. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Caring Hearts Senior Care?
According to AZ state health department records, Caring Hearts Senior Care's license number is AL12405H.
When does Caring Hearts Senior Care's license expire?
According to AZ state health department records, Caring Hearts Senior Care's license expires on October 19, 2026.
How long has Caring Hearts Senior Care been in business?
Caring Hearts Senior Care has been operating for approximately 3 years, based on available licensing and registration records.
Are pets allowed at Caring Hearts Senior Care?
No, Caring Hearts Senior Care has a no-pet policy.
Who is the administrator of Caring Hearts Senior Care?
Rafael Velciu is the administrator of Caring Hearts Senior Care.
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