Caring Hearts Senior Care
Caring Hearts Senior Care
Beautifully set in the harmonious neighborhood of West Memory Lane, Surprise, AZ, Caring Hearts Senior Care is an outstanding community that offers assisted living. With its purposely designed and cozy accommodations, residents will surely have a comfortable and safe retirement. A compassionate and highly trained team attends to residents’ needs to ensure a worry-free retirement.
A jam-packed calendar of fun activities and engaging programs are conducted for residents to remain socially connected and active. Medication management and non-ambulatory care are provided for residents’ healthcare needs. Healthy and delicious meals are served to meet dietary needs and tastes. The community is great for those who need extra support in living their day-to-day lives with its dedicated services.
8-bed community Rank #416 / 522Bed count — State benchmarkedThis home is ranked 416th out of 522 homes in Arizona for bed count. Shows this facility's certified or reported bed count compared to other Arizona facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
3 years in operation Rank #416 / 533Years in operation — State benchmarkedThis home is ranked 416th out of 533 homes in Arizona for years in operation. Shows how long this facility has been in operation compared to other Arizona facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score: 56 / 100 Rank #189 / 818Walk Score — State benchmarkedThis home is ranked 189th out of 818 homes in Arizona for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Arizona facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAssisted Living Home
StatusActive
IssuanceOctober 20, 2022
ExpirationOctober 19, 2026
License NumberAL12405H
QualificationHealth Care
Caring Hearts Senior Care is administered by Rafael Velciu.
OwnerCaring Hearts Senior Care, LLC
Staffing
Key information about the people who lead and staff this community.
ContactAndreea Velciu (per state records, record updated May 2026)
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Inspection score unavailable
Not enough inspection history to generate a score.
Average score for Arizona assisted living residences: B- 82/100
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. AZ average
1 Worse
Metrics worse than Arizona average:
• Enforcement actions (11% above) 1 Better Metrics better than Arizona average:
• Total complaints (67% below)
• Enforcement actions (11% above) 1 Better Metrics better than Arizona average:
• Total complaints (67% below)
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Enforcement actions
Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
| 1 | 0.9 | This facility has 11% more enforcement actions than a typical Arizona assisted living residence (1 vs. AZ avg 0.9).↑ 11% worse |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 2 | 5 | This facility has had 60% fewer total inspections than the Arizona average (2 vs. AZ avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 60% fewer |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 6 | This facility has 67% fewer total complaints than a typical Arizona assisted living residence (2 vs. AZ avg 6).↓ 67% better Rank #264 / 482 Total complaints — State benchmarked This home is ranked 264th out of 482 homes in Arizona for complaint-related visits. Shows this facility's complaint-related visits compared to the Arizona average among 482 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- August 28, 2025 inspection found four deficiencies in fall prevention training, tuberculosis screening, residency agreements, and directed care services.
- Enforcement action on August 28, 2025 cited failure to monitor resident egress, creating a health and safety risk.
- November 21, 2025 enforcement fine was paid in full, resolving the cited violations.
What does this home offer?
Housing Options: Private / Semi-Private Rooms
Building Type: Single-story
Beauty Services
Housekeeping Services
Recreational Activities
Places of interest near Caring Hearts Senior Care
1.6 miles from city center
Estimated distance in miles from Surprise's city center to Caring Hearts Senior Care's address, calculated via Google Maps.
Calculate Travel Distance to Caring Hearts Senior Care
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Compare Assisted Living around Surprise
Info below is compiled from the AZ Dept. of Health Services (ADHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Orchard Pointe at Surprise | AL MC RC | Surprise (West Young Street) | 130
Facility
130
AZ AVG
54
Rank
#64 / 522 | Yes |
58
Facility
58
AZ AVG
37
Rank
#168 / 818 | Studio / 1 Bed / 2 Bed | 8
Facility
8
AZ AVG
11
Rank
#247 / 533 | - | Amy Birkel | 4 | 3
Facility
3
AZ AVG
6
Rank
#316 / 482 |
| Solana at the Park | AL | Surprise (West Parkwood Drive) | 113
Facility
113
AZ AVG
54
Rank
#103 / 522 | Yes |
52
Facility
52
AZ AVG
37
Rank
#229 / 818 | Studio / 1 Bed | 9
Facility
9
AZ AVG
11
Rank
#224 / 533 | - | Lorena Watson | 7 | 4
Facility
4
AZ AVG
6
Rank
#346 / 482 |
| Golden Autumn Adult Care Home | AL RC | Surprise (Legacy And Heritage At West Point Town Center) | 10
Facility
10
AZ AVG
54
Rank
#238 / 522 | No |
24
Facility
24
AZ AVG
37
Rank
#550 / 818 | Private / Shared Rooms | 17
Facility
17
AZ AVG
11
Rank
#110 / 533 | A+ | Dominika Zajac | 2 | 0
Facility
0
AZ AVG
6
Rank
#1 / 482 |
| Caring Hearts Senior Care | AL | Surprise (Continental At Kingswood) | 8
Facility
8
AZ AVG
54
Rank
#416 / 522 | No |
56
Facility
56
AZ AVG
37
Rank
#189 / 818 | Private / Semi-Private Rooms | 3
Facility
3
AZ AVG
11
Rank
#416 / 533 | - | Rafael Velciu | 2 | 2
Facility
2
AZ AVG
6
Rank
#264 / 482 |
| Fellowship Square Surprise | AL IL MC | Surprise (West Bell Road) | - | Yes |
47
Facility
47
AZ AVG
37
Rank
#291 / 818 | Studio / 1 Bed / 2 Bed | 46
Facility
46
AZ AVG
11
Rank
#8 / 533 | A+ | - | - | - |
Financial Assistance for
Assisted Living in Arizona
Caring Hearts Senior Care is located in Surprise, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Frequently Asked Questions about Caring Hearts Senior Care
What neighborhood is Caring Hearts Senior Care in?
Caring Hearts Senior Care is in the Continental At Kingswood neighborhood of Surprise.
Is Caring Hearts Senior Care in a walkable area?
Caring Hearts Senior Care has a walk score of 56. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Caring Hearts Senior Care?
According to AZ state health department records, Caring Hearts Senior Care's license number is AL12405H.
When does Caring Hearts Senior Care's license expire?
According to AZ state health department records, Caring Hearts Senior Care's license expires on October 19, 2026.
How long has Caring Hearts Senior Care been in business?
Caring Hearts Senior Care has been operating for approximately 3 years, based on available licensing and registration records.
Are pets allowed at Caring Hearts Senior Care?
No, Caring Hearts Senior Care has a no-pet policy.
Who is the administrator of Caring Hearts Senior Care?
Rafael Velciu is the administrator of Caring Hearts Senior Care.
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