Wilora Lake Healthcare Center – NC West
Wilora Lake Healthcare Center – NC West is a Care Home in North Carolina
Wilora Lake Healthcare Center… is a Care Home in North Carolina
Wilora Lake Healthcare Center – NC West
Wilora Lake Healthcare Center – NC West is a Care Home in North Carolina
Wilora Lake Healthcare Center… is a Care Home in North Carolina
Set in a serene area in Charlotte, NC, Wilora Lake Healthcare Center – NC West provides a warm and welcoming environment for those needing skilled nursing services, short-term rehabilitation, or long-term care. They aim to improve residents’ quality of life by offering them personalized care plans with daily living assistance, comprehensive rehabilitation therapy programs, and memory care, depending on residents’ needs. With access to physical, speech, and occupational therapy services, residents can get back to doing the things they love in no time.
They also have an independent living and assisted living unit for residents looking to live their lives fully while receiving the care and assistance they may need. With no chores to worry about, residents can focus on maintaining their well-being and enjoying the things they love. At Wilora Lake Healthcare Center – NC West, residents are given all the care and support they need amidst a supportive setting that fosters healing and relaxation.
Home Information
Wilora Lake Healthcare
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This nursing home maintains occupancy well above most state peers, signaling sustained demand. The property runs a smaller bed inventory than most peers, focusing on a more intimate census. Residents tend to stay here longer than similar facilities across the state.
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Home revenue sits below most peers, indicating modest billing throughput. Payroll costs fall below most facilities, hinting at lean staffing budgets. Total income mirrors statewide norms, reflecting a balanced margin profile.
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Medicare nights track the statewide midpoint, keeping volumes steady. Medicaid nights fall below most peers, pointing to lighter Medicaid reliance. Private pay nights trail most peers, signaling limited market-rate volume.
OccupancyBeds
70
Occupancy
93.3%
Total Bed Days Available
25550
Avg. Length of Stay
150 days
Avg. Residents per Day
65
FinanceHome Revenue
$8,533,386.00
Payroll Costs
$2,613,774.00
Profit
$1,123,125.00
Total Home Costs
$6,043,382.00
Payroll % of Revenue
Percentage of home revenue spent on payroll costs.
Percentage of home revenue spent on payroll costs.
30.6%
House Specifics:CCN
345473
Owner Name
CHAIK-OUGHLI, MAHER
Rural vs. Urban
Urban
County
Mecklenburg
Type of Control
Voluntary Nonprofit — Church
OperationsTotal Admissions
130
Total Discharges
132
% Medicaid Admissions
23%
% Medicare Admissions
24%
% Private Pay Admissions
53%
% Medicaid Discharges
27%
% Medicare Discharges
18%
% Private Pay Discharges
55%
Quality Ratings
Overall Rating
CMS 5-star rating based on health inspections, staffing, and quality measures.
CMS 5-star rating based on health inspections, staffing, and quality measures.
3 / 5
Health Inspection Rating
Rating based on deficiencies found during state health inspections.
Rating based on deficiencies found during state health inspections.
3 / 5
Staffing Rating
Rating based on nurse staffing hours per resident per day.
Rating based on nurse staffing hours per resident per day.
2 / 5
QM Rating
Quality Measures rating based on clinical outcomes for residents.
Quality Measures rating based on clinical outcomes for residents.
4 / 5
Nurse Hours / Resident / Day
Total nurse staffing hours per resident per day.
Total nurse staffing hours per resident per day.
3.34 hrs
Medicaid, Medicare & Private
Medicare Nights
Number of resident nights paid by Medicare for short-term or rehab care.
Number of resident nights paid by Medicare for short-term or rehab care.
15879
Medicaid Nights
Resident nights covered by Medicaid for long-term care or support services.
Resident nights covered by Medicaid for long-term care or support services.
1219
Free Market Nights
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
Nights paid privately by residents or families, without Medicare/Medicaid coverage.
2766
18+ years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 14 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
Additional licensing details
CMS Certification Number:
345473
Ownership & operating entity
Profit status:
for-profit
Nonprofit ownership:
No
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Mr. Rusty Mitchell, Executive Director
Care Services
Alzheimer's Certification
What does this home offer?
Accept Medicaid: Yes
Building Type: Single-story
Recreational Activities
Exercise Programs
Health Programs
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Touring Checklist for Senior Living
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Location
Community Spaces and Overall Environment
Services
Staffing
Accommodations
Finances
Other Notes
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Types of Care at Wilora Lake Healthcare Center – NC West
Memory Care
Nursing Home
Places of interest near Wilora Lake Healthcare Center – NC West
7.2 miles from city center
6001 Wilora Lake Rd, Charlotte, NC 28212
Calculate Travel Distance to Wilora Lake Healthcare Center – NC West
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
157
Total Staff
121
Employees
36
Contractors
23,302
Total Hours (Quarter)
33
Avg Staff/Day
7.8
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 11 | 9.8 | No |
| Licensed Practical Nurse | 24 | 9.6 | No |
| Certified Nursing Assistant | 67 | 7.9 | No |
Staff by Category
Administration ⓘ
6 staff
4.4hs shift avg
Nursing Staff ⓘ
107 staff
8.4hs shift avg
Physicians & Practitioners ⓘ
6 staff
8hs shift avg
Therapy Services ⓘ
26 staff
5.7hs shift avg
Activities & Recreation ⓘ
1 staff
3.5hs shift avg
Social Services ⓘ
5 staff
5.7hs shift avg
Dietary Services ⓘ
5 staff
7.6hs shift avg
Other Services ⓘ
1 staff
5.8hs shift avg
Contractor Analysis
8.5%
of total hours from contractors
1,984 contractor hours this quarter
Speech Language Pathologist: 6
Qualified Social Worker: 5
Physical Therapy Aide: 7
Occupational Therapy Assistant: 3
Physical Therapy Assistant: 3
Respiratory Therapy Technician: 6
Medical Director: 4
Qualified Activities Professional: 1
Occupational Therapy Aide: 1
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 67 | 0 | 67 | 11,046 | 91 | 100% | 7.9 |
| Licensed Practical Nurse | 24 | 0 | 24 | 5,204 | 91 | 100% | 9.6 |
| Registered Nurse | 11 | 0 | 11 | 1,927 | 88 | 97% | 9.8 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 648 | 65 | 71% | 8 |
| Physical Therapy Aide | 0 | 7 | 7 | 552 | 47 | 52% | 6.2 |
| Dietitian | 2 | 0 | 2 | 546 | 64 | 70% | 8.5 |
| Administrator | 2 | 0 | 2 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 2 | 0 | 2 | 520 | 65 | 71% | 8 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 495 | 56 | 62% | 6.9 |
| RN Director of Nursing | 3 | 0 | 3 | 472 | 59 | 65% | 8 |
| Speech Language Pathologist | 0 | 6 | 6 | 305 | 49 | 54% | 4.7 |
| Physical Therapy Assistant | 0 | 3 | 3 | 289 | 44 | 48% | 6.4 |
| Other Dietary Services Staff | 3 | 0 | 3 | 258 | 42 | 46% | 6.1 |
| Qualified Social Worker | 0 | 5 | 5 | 224 | 33 | 36% | 5.7 |
| Medication Aide/Technician | 2 | 0 | 2 | 149 | 33 | 36% | 4.5 |
| Medical Director | 0 | 4 | 4 | 55 | 65 | 71% | 0.8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 37 | 9 | 10% | 4.1 |
| Mental Health Service Worker | 1 | 0 | 1 | 29 | 5 | 5% | 5.8 |
| Qualified Activities Professional | 0 | 1 | 1 | 14 | 4 | 4% | 3.5 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 14 | 15 | 16% | 0.9 |
Health Inspection History
Source: CMS Health Citations (Jun 2022 – Feb 2025)
2
Inspections
12
Total Citations
0
Critical (J-L)
0
Serious (G-I)
6
Citations/Inspection
Feb 2025
Last Inspection
Citation Severity Distribution
What do these levels mean?
Top Deficiency Categories
Resident Rights
4
33% of total
Quality of Life & Care
2
17% of total
Abuse, Neglect & Exploitation
2
17% of total
Infection Control
1
8% of total
Pharmacy Services
1
8% of total
Citation Sources
Standard Inspections
12
Complaint Investigations
8
State Comparison (NC)
Avg Citations (State)
20.9
This Facility: 12
Avg Critical (State)
1.3
This Facility: 0
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Feb 20, 2025 | D | Abuse/Neglect | F0600 | Corrected |
| Feb 20, 2025 | D | Abuse/Neglect | F0610 | Corrected |
| Feb 20, 2025 | D | Infection Control | F0880 | Corrected |
| Feb 20, 2025 | D | Quality of Care | F0689 | Corrected |
| Feb 20, 2025 | D | Quality of Care | F0698 | Corrected |
| Feb 20, 2025 | D | Care Planning | F0641 | Corrected |
| Feb 20, 2025 | D | Resident Rights | F0553 | Corrected |
| Feb 20, 2025 | D | Resident Rights | F0583 | Corrected |
| Feb 20, 2025 | D | Resident Rights | F0623 | Corrected |
| Feb 20, 2025 | D | Resident Rights | F0626 | Corrected |
| Jun 23, 2022 | E | Nutrition | F0812 | Corrected |
| Jun 23, 2022 | E | Pharmacy | F0761 | Corrected |
Guides for Better Senior Living
From costs to care, explore the most important topics to make informed decisions about your future.
Claim What’s Yours: Financial Aid for North Carolina Seniors
Program
State Program Name
Eligibility
Benefits
Community Alternatives Program for Disabled Adults
NC Medicaid CAP/DA
Official government program page
- General: Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- NC Specifics: High demand; waitlists common in urban areas.
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($60/day), home modifications ($1,500 avg.).
North Carolina Senior Care Options
NC SCO (via NFCSP)
- General: Caregiver of someone 60+ (or with dementia), North Carolina resident.
- Income Limits: No strict limit; prioritizes low-income.
- Asset Limits: Not applicable.
- NC Specifics: Limited slots; rural/urban balance.
- Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
Program of All-Inclusive Care for the Elderly (PACE)
North Carolina PACE (e.g., PACE of the Triad)
Official government program page
- General: Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.
- Income Limits (2025): ~$2,829/month (Medicaid-eligible); private pay option available.
- Asset Limits: $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
- NC Specifics: Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).
- Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
In-Home Aide Services
North Carolina In-Home Aide Services
Official government program page
- General: Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
- Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).
- Asset Limits: Not assessed; need-based.
- NC Specifics: Family can be aides; varies by county funding.
- Services: Personal care (5-20 hours/week), meal prep, respite (~5 days/year), errands.
Medicare Savings Program (MSP)
North Carolina Medicare Savings Program
Official government program page
- General: Age 65+ or disabled, NC resident, Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits: $9,430 (individual), $14,130 (couple).
- NC Specifics: Three tiers; no waitlist; includes Extra Help for Part D.
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Energy Assistance Program (LIHEAP)
North Carolina LIHEAP
Official government program page
- General: Age 60+ prioritized, NC resident, low-income household.
- Income Limits (2025): ~$3,970/month (individual, 185% FPL).
- Asset Limits: Not assessed; income-focused.
- NC Specifics: Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).
- Services: Heating/cooling aid ($300-$1,000/season), emergency fuel ($600 max via CIP).
Senior Community Service Employment Program (SCSEP)
North Carolina SCSEP
Official government program page
- General: Age 55+, unemployed, low-income, NC resident.
- Income Limits (2025): ~$1,983/month (125% FPL).
- Asset Limits: Not specified; income-focused.
- NC Specifics: Priority for veterans, rural residents; AARP partnership.
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
North Carolina VA Aid and Attendance/Housebound
- General: Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.
- Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits: ~$155,356 (net worth limit).
- NC Specifics: High veteran demand in rural/urban areas.
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Urgent Repair Program (URP)
North Carolina Urgent Repair Program
Official government program page
- General: Age 60+ prioritized, NC resident, homeowner, low-income.
- Income Limits (2025): ~$30,258/year (50% AMI, varies by county).
- Asset Limits: Not strictly assessed; home value considered.
- NC Specifics: Forgivable at $2,000/year; statewide via local partners.
- Services: Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility).
State/County Special Assistance (SA)
North Carolina Special Assistance
Official government program page
- General: Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.
- Income Limits (2025): ~$1,255/month (individual, 100% FPL); varies by facility rate.
- Asset Limits: $2,000 (individual).
- NC Specifics: Covers assisted living; counties supplement state funds.
- Services: Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services.
Claim What’s Yours Financial Aid for North Carolina Seniors
NC Medicaid CAP/DA
Community Alternatives Program for Disabled Adults
Requirements:
- General:Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.
- Income Limits (2025):~$2,829/month (300% FBR, individual).
- Asset Limits:$2,000 (individual), $3,000 (couple).
- NC Specifics:High demand; waitlists common in urban areas.
Benefits without Contact:
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($60/day), home modifications ($1,500 avg.).
NC SCO (via NFCSP)
North Carolina Senior Care Options
Requirements:
- General:Caregiver of someone 60+ (or with dementia), North Carolina resident.
- Income Limits:No strict limit; prioritizes low-income.
- Asset Limits:Not applicable.
- NC Specifics:Limited slots; rural/urban balance.
Benefits without Contact:
- Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
North Carolina PACE (e.g., PACE of the Triad)
Program of All-Inclusive Care for the Elderly (PACE)
Requirements:
- General:Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.
- Income Limits (2025):~$2,829/month (Medicaid-eligible); private pay option available.
- Asset Limits:$2,000 (individual), $3,000 (couple) for Medicaid enrollees.
- NC Specifics:Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).
Benefits without Contact:
- Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
North Carolina In-Home Aide Services
In-Home Aide Services
Requirements:
- General:Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
- Income Limits (2025):No strict cap; prioritizes low-income (~$24,980/year).
- Asset Limits:Not assessed; need-based.
- NC Specifics:Family can be aides; varies by county funding.
Benefits without Contact:
- Services: Personal care (5-20 hours/week), meal prep, respite (~5 days/year), errands.
North Carolina Medicare Savings Program
Medicare Savings Program (MSP)
Requirements:
- General:Age 65+ or disabled, NC resident, Medicare Part A/B.
- Income Limits (2025):~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
- Asset Limits:$9,430 (individual), $14,130 (couple).
- NC Specifics:Three tiers; no waitlist; includes Extra Help for Part D.
Benefits without Contact:
- Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
North Carolina LIHEAP
Low-Income Energy Assistance Program (LIHEAP)
Requirements:
- General:Age 60+ prioritized, NC resident, low-income household.
- Income Limits (2025):~$3,970/month (individual, 185% FPL).
- Asset Limits:Not assessed; income-focused.
- NC Specifics:Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).
Benefits without Contact:
- Services: Heating/cooling aid ($300-$1,000/season), emergency fuel ($600 max via CIP).
North Carolina SCSEP
Senior Community Service Employment Program (SCSEP)
Requirements:
- General:Age 55+, unemployed, low-income, NC resident.
- Income Limits (2025):~$1,983/month (125% FPL).
- Asset Limits:Not specified; income-focused.
- NC Specifics:Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
North Carolina VA Aid and Attendance/Housebound
VA Aid and Attendance (A&A) and Housebound Benefits
Requirements:
- General:Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.
- Income Limits (2025):Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
- Asset Limits:~$155,356 (net worth limit).
- NC Specifics:High veteran demand in rural/urban areas.
Benefits without Contact:
- Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
North Carolina Urgent Repair Program
Urgent Repair Program (URP)
Requirements:
- General:Age 60+ prioritized, NC resident, homeowner, low-income.
- Income Limits (2025):~$30,258/year (50% AMI, varies by county).
- Asset Limits:Not strictly assessed; home value considered.
- NC Specifics:Forgivable at $2,000/year; statewide via local partners.
Benefits without Contact:
- Services: Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility).
North Carolina Special Assistance
State/County Special Assistance (SA)
Requirements:
- General:Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.
- Income Limits (2025):~$1,255/month (individual, 100% FPL); varies by facility rate.
- Asset Limits:$2,000 (individual).
- NC Specifics:Covers assisted living; counties supplement state funds.
Benefits without Contact:
- Services: Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services.
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