Overall quality of life and resident wellbeing
Communication Challenges - There is a noted difficulty in communication due to limited phone access, indicating potential improvements needed in this area.

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Conveniently located in the harmonious setting of Helena, AR, Crestpark Helena, LLC is a distinct community that offers long-term care. Featuring beautifully furnished and cozy accommodations, the community ensures residents are comfortable and safe. Exceptional care tailored to residents’ unique needs is also provided with a kind and well-trained team available around the clock.
Here, Medicare and Medicaid are accepted to ease financial burdens. Fun events and engaging programs are also conducted to improve residents’ well-being. With delicious and healthy meals available, residents enjoy mealtimes that satisfy their dietary needs and preferences. The community’s extensive amenities and comprehensive services.
Communication Challenges - There is a noted difficulty in communication due to limited phone access, indicating potential improvements needed in this area.
Staff Dedication - The staff is consistently praised for working with families to provide good care, showing a strong commitment to the well-being of the residents.
Occupancy trails most facilities in the state, suggesting excess open capacity. The facility operates with a larger bed count than most state competitors, supporting broader intake.
Crestpark Helena, LLC is legally operated by Crestpark Helena, LLC, and administrated by April Wilson.
Accept Medicaid: Yes
Building Type: Single-story
On-site Medical Care and Health Services
24/7 care needed
24/7 care needed
24/7 care needed
24/7 care needed
24/7 care needed
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2.4 miles from city center
116 November Drive, Helena, AR 72342
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Source: CMS Payroll-Based Journal (Q2 2025)
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 9 | 8.7 | No |
| Licensed Practical Nurse | 6 | 8.8 | No |
| Certified Nursing Assistant | 24 | 7.9 | No |
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 24 | 0 | 24 | 10,618 | 91 | 100% | 7.9 |
| Physical Therapist | 9 | 0 | 9 | 3,521 | 91 | 100% | 6.7 |
| Licensed Practical Nurse | 6 | 0 | 6 | 2,030 | 88 | 97% | 8.8 |
| Registered Nurse | 9 | 0 | 9 | 1,289 | 85 | 93% | 8.7 |
| RN Director of Nursing | 1 | 0 | 1 | 581 | 63 | 69% | 9.2 |
| Other Dietary Services Staff | 1 | 0 | 1 | 572 | 66 | 73% | 8.7 |
| Administrator | 1 | 0 | 1 | 488 | 65 | 71% | 7.5 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 488 | 65 | 71% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 466 | 62 | 68% | 7.5 |
| Occupational Therapy Aide | 1 | 0 | 1 | 139 | 19 | 21% | 7.3 |
| Speech Language Pathologist | 0 | 1 | 1 | 35 | 27 | 30% | 1.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 6 | 1 | 1% | 5.5 |
| Medical Director | 0 | 1 | 1 | 2 | 1 | 1% | 2 |
Source: CMS Health Citations (Jan 2022 – Jun 2024)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Jun 06, 2024 | E | Environmental | F0921 | Corrected |
| Jun 06, 2024 | F | Nutrition | F0812 | Corrected |
| Jun 06, 2024 | E | Pharmacy | F0759 | Corrected |
| Jun 06, 2024 | E | Pharmacy | F0760 | Corrected |
| Jun 06, 2024 | D | Pharmacy | F0761 | Corrected |
| Jun 06, 2024 | D | Care Planning | F0656 | Corrected |
| Jun 06, 2024 | E | Resident Rights | F0558 | Corrected |
| Apr 13, 2023 | E | Administration | F0867 | Corrected |
| Apr 13, 2023 | D | Environmental | F0919 | Corrected |
| Apr 13, 2023 | E | Environmental | F0921 | Corrected |
| Apr 13, 2023 | E | Infection Control | F0880 | Corrected |
| Apr 13, 2023 | D | Quality of Care | F0689 | Corrected |
| Apr 13, 2023 | D | Resident Rights | F0550 | Corrected |
| Apr 13, 2023 | D | Resident Rights | F0561 | Corrected |
| Apr 13, 2023 | E | Resident Rights | F0584 | Corrected |
| Jan 13, 2022 | E | Environmental | F0921 | Corrected |
| Jan 13, 2022 | E | Infection Control | F0880 | Corrected |
| Jan 13, 2022 | F | Nutrition | F0814 | Corrected |
| Jan 13, 2022 | E | Quality of Care | F0689 | Corrected |
| Jan 13, 2022 | E | Quality of Care | F0692 | Corrected |
| Jan 13, 2022 | D | Care Planning | F0645 | Corrected |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Active councils help families stay involved in care decisions and facility operations.
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Composite score based on ADL decline, walking ability decline, and incontinence
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Showing all 2 penalties (Apr 2023 - Apr 2023)
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