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Crestpark Helena, LLC
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Crestpark Helena, LLC

Crestpark Helena, LLC

CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
116 November Drive, Helena, AR 72342 View map Calculator: See prices in your area
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Overview of Crestpark Helena

Conveniently located in the harmonious setting of Helena, AR, Crestpark Helena is a distinct community that offers long-term care. Featuring beautifully furnished and cozy accommodations, the community ensures residents are comfortable and safe. Exceptional care tailored to residents’ unique needs is also provided with a kind and well-trained team available around the clock.

Here, Medicare and Medicaid are accepted to ease financial burdens. Fun events and engaging programs are also conducted to improve residents’ well-being. With delicious and healthy meals available, residents enjoy mealtimes that satisfy their dietary needs and preferences. The community’s extensive amenities and comprehensive services.

Facility Direct Line (870) 338-9886
Facility Direct Line (870) 338-9886

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 59.4% Above AR avg. ▲ 59.4% Above AR avg.AR average: 3.1Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 38.4% Above AR avg. ▲ 38.4% Above AR avg.AR average: 2.9Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 57.1% Above AR avg. ▲ 57.1% Above AR avg.AR average: 3.2Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 9.3% Above AR avg. ▲ 9.3% Above AR avg.AR average: 3.7Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Arkansas state averages

Total nursing care / resident Info This home is ranked 31st out of 184 homes in Arkansas for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 10m per day
Rank #31 / 184Nurse hours — State benchmarkedThis home is ranked 31st out of 184 homes in Arkansas for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Arkansas average, with a ranking across 184 Arkansas facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arkansas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
This facility Arkansas avg (4h 40m per day)
vs Arkansas avg
+10%

2 of 6 metrics below state avg

Standout metric Weekend RN is +232% above state avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 58m per day ▲ 144% State avg: 24m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 53m per day ▼ 7% State avg: 57m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 3h 26m per day ▲ 25% State avg: 2h 44m per day · National avg: 2h 21m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 4h 35m per day ▲ 32% State avg: 3h 29m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 0m per day ▼ 100% State avg: 2m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 53m per day ▲ 232% State avg: 16m per day · National avg: 29m per day
Bed community size
110-bed community Rank #90 / 329Bed count — State benchmarkedThis home is ranked 90th out of 329 homes in Arkansas for bed count. Shows this facility's certified or reported bed count compared to other Arkansas facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arkansas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 13 / 100 Rank #323 / 416Walk Score — State benchmarkedThis home is ranked 323rd out of 416 homes in Arkansas for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Arkansas facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arkansas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate
33%
Rank #156 / 165Occupancy rate — State benchmarkedThis home is ranked 156th out of 165 homes in Arkansas for occupancy. Shows this facility's occupancy rate versus the Arkansas average, with its Statewide rank out of 165. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arkansas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Arkansas average: 71.3%
Occupied beds
36 / 110
Average occupied beds in Arkansas homes 77 beds

License Details

Facility TypeSkilled Nursing Facility With Dual Certified Beds (medicaid / Medicare)
CountyPhillips
Business TypeLimited Liability Company
Certification TypeMedicaid / Medicare

Ownership & Operating Entity

Crestpark Helena, LLC is legally operated by Crestpark Helena, LLC, and administered by April Wilson.

Type Of Units

Medicaid and Medicare
110 units
Total beds
110 units

Contact Information

Fax870-338-6097

Contact Crestpark Helena, LLC

Inspection History

In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.

Since 2023 · 3 years of data 37 deficiencies

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arkansas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Arkansas state average
Overall vs. AR average 1 Worse Metrics worse than Arkansas average:
• Total deficiencies (76% above) 0 Better No metrics in this bucket.

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityAR Averagevs. AR Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 3721 This facility has 76% more total deficiencies than a typical Arkansas nursing home (37 vs. AR avg 21).↑ 76% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • September 5, 2025 inspection found 5 deficiencies including failure to monitor psychotropic meds, delayed MDS transmission, unsafe hot water, missing staffing info posting, and poor hand hygiene during meals.
  • June 6, 2024 inspection cited 7 deficiencies including medication errors over 5%, unsecured controlled substances, poor dietary hand hygiene, and unsafe physical environment with damaged ceilings and furniture.
  • April 13, 2023 annual survey found 8 deficiencies including lack of QAPI plan, malfunctioning call lights, unsafe electrical device use, and failure to maintain resident dignity and sanitary environment.
Show Inspection Reports

Health Inspection History

Inspections since 2022
Total health inspections 3

State average 4.2

Last Health inspection on Jun 2024

Total health citations
21 Rank #99 / 188Health citations — State benchmarkedThis home is ranked 99th out of 188 homes in Arkansas for health citations. Shows this facility's total health deficiency citations benchmarked to the Arkansas State average, with a ranking across all 188 AR facilities. Lower citation counts earn a better rank.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arkansas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average 21.8

Citations per inspection
7 Rank #154 / 188Citations per inspection — State benchmarkedThis home is ranked 154th out of 188 homes in Arkansas for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Arkansas mean across 188 facilities with citation data. Lower is better.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arkansas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average 5.32

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 21 citations resulted from standard inspections.

Breakdown of citation severity (last 4 years)
Critical health citations
0
100% better than State average

State average: 0.4

Serious health citations
0
100% better than State average

State average: 0.2

0 critical citations State average: 0.4
0 serious citations State average: 0.2
21 moderate citations State average: 20.9
0 minor citations State average: 0.4
Citations history (last 4 years)
Environmental moderate citation Jun 06, 2024
Corrected
Nutrition moderate citation Jun 06, 2024
Corrected
Pharmacy moderate citation Jun 06, 2024
Corrected
Pharmacy moderate citation Jun 06, 2024
Corrected

Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 58
Employees 57
Contractors 1
Staff to resident ratio 1.71 : 1
7% more staff per resident than Arkansas average
Arkansas average ratio: 1.59 : 1 Arkansas average ratio: 1.59 : 1See full Arkansas ranking
Avg staff/day 28
Average shift 7.6 hours
5% worse than Arkansas average
Arkansas average: 8 hours Arkansas average shift: 8 hoursSee full Arkansas ranking
Total staff hours (quarter) 19,676

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 11 RN Staff are full-time employees. No contractors work on this role. 11
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.5 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 6 LPN Staff are full-time employees. No contractors work on this role. 6
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.6 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 25 CNA Staff are full-time employees. No contractors work on this role. 25
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.7 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

0.2%

45 contractor hours this quarter

Speech Language Pathologist: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant250259,99392100%7.7
Physical Therapist100103,17192100%6.3
Registered Nurse110112,09992100%8.5
Licensed Practical Nurse6061,9709199%8.6
RN Director of Nursing1016056773%9
Other Dietary Services Staff1015636672%8.5
Administrator1014886571%7.5
Nurse Practitioner1014586166%7.5
Clinical Nurse Specialist1012853841%7.5
Speech Language Pathologist011452426%1.9
25 Certified Nursing Assistant
% of Days 100%
10 Physical Therapist
% of Days 100%
11 Registered Nurse
% of Days 100%
6 Licensed Practical Nurse
% of Days 99%
1 RN Director of Nursing
% of Days 73%
1 Other Dietary Services Staff
% of Days 72%
1 Administrator
% of Days 71%
1 Nurse Practitioner
% of Days 66%
1 Clinical Nurse Specialist
% of Days 41%
1 Speech Language Pathologist
% of Days 26%
View All Staffing Data

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $8K Rank #1 / 189Federal fines — State benchmarkedThis home is ranked 1st out of 189 homes in Arkansas for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the Arkansas average among facilities with fines, and where it ranks among 189 facilities in the pool. Lower total dollars mean a better rank.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arkansas that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
68% lower than Arkansas average

Arkansas average: $26K

Number of fines 1
32% fewer fines than Arkansas average

Arkansas average: 1.5

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 1
429% more payment denials than Arkansas average

Arkansas average: 0.2

Fines amount comparison
Fines amount comparison
This facility $8K
Arkansas average $26K

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 8.9
15% worse than Arkansas average

Arkansas average: 7.7

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 9.6
28% better than Arkansas average

Arkansas average: 13.3

Long-stay resident measures
Above average Arkansas avg: 4.2 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 8.1%
29% better than Arkansas average

Arkansas average: 11.5%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 18.6%
39% worse than Arkansas average

Arkansas average: 13.4%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 2.2%
86% better than Arkansas average

Arkansas average: 15.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 1.7%
58% better than Arkansas average

Arkansas average: 3.9%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 7.9%
66% worse than Arkansas average

Arkansas average: 4.7%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.7%
30% worse than Arkansas average

Arkansas average: 1.3%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 8.1%
62% worse than Arkansas average

Arkansas average: 5.0%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than Arkansas average

Arkansas average: 1.5%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 15.0%
44% worse than Arkansas average

Arkansas average: 10.5%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 96.7%
In line with Arkansas average

Arkansas average: 94.4%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 96.6%
In line with Arkansas average

Arkansas average: 96.2%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 67.1%
17% worse than Arkansas average

Arkansas average: 80.9%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than Arkansas average

Arkansas average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 45.0%
42% worse than Arkansas average

Arkansas average: 77.7%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 34
Medicaid
27
79.4% of residents
Private pay or other
7
20.6% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

This home is administered by April Wilson.

This home is owned by Crestpark Helena, LLC

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 45221

Show certification details

What does this home offer?

Building type icon
Building type icon

Building Type: Single-story

On-site medical care and health services icon
On-site medical care and health services icon

On-site Medical Care and Health Services

Places of interest near Crestpark Helena, LLC

Address 2.4 miles from city center Info Estimated distance in miles from Helena's city center to Crestpark Helena, LLC's address, calculated via Google Maps.

Calculate Travel Distance to Crestpark Helena, LLC

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Address

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Crestpark Helena, LLC
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45221
Nursing Home Explorer

Frequently Asked Questions about Crestpark Helena, LLC

Is Crestpark Helena, LLC in a walkable area?

Crestpark Helena, LLC has a walk score of 13. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at Crestpark Helena, LLC?

Crestpark Helena, LLC's occupancy is 33%.

Are pets allowed at Crestpark Helena, LLC?

No, Crestpark Helena, LLC has a no-pet policy.

Does Crestpark Helena, LLC operate as a for-profit or non-profit?

Crestpark Helena, LLC is registered as a for-profit in AR.

Who is the administrator of Crestpark Helena, LLC?

April Wilson is the administrator of Crestpark Helena, LLC.

How many beds does Crestpark Helena, LLC have?

Crestpark Helena, LLC has 110 beds.

Are there photos of Crestpark Helena, LLC?

Yes — there is 1 photo of Crestpark Helena, LLC in the photo gallery on this page.

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