Heather Hill Care Communities

Nursing Home in Ohio

CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Heather Hill Care Communities

Nursing Home in Ohio

CMS overall rating Info The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

Overview of Heather Hill Care Communities

Heather Hill Care Communities is a distinguished nursing home in Chardon, OH, that offers rehabilitation and skilled nursing. The community has 161 beds dedicated to residents’ comfort and healing in a supportive environment. Medicare and Medicaid are also accepted to ease residents’ financial burdens.

Those with cognitive conditions, alongside other residents, are encouraged to participate in mind-stimulating activities and group exercises, ensuring holistic wellness. Physical, occupational, and speech therapy also ensure residents can recover with ease. The community’s exceptional standards and state-of-the-art amenities make it a great choice for a worry-free retirement.

(440) 285-4040

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
3/5 ▼ 0.2 Ohio average: 3.2/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
4/5 ▲ 1.2 Ohio average: 2.8/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
1/5 ▼ 1.4 Ohio average: 2.4/5

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Ohio state averages

Total nursing care / resident Info This home is ranked 87th out of 176 homes in Ohio.

Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 30m per day
Rank #87 / 176Nurse hours — state benchmarkedThis home is ranked 87th out of 176 homes in Ohio.Shows adjusted nurse hours per resident per day benchmarked to the Ohio average, with a ranking across 176 Ohio SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
This facility Ohio avg (3h 32m per day)
vs Ohio avg
-1%
Staff typeHours / dayvs state avg
Total Nursing (Weekend) Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 12m per day

Capacity and availability

This home usually has availability

Occupancy lower than 85% suggests more openings may be available.

Similar occupancy to the Ohio average: 78.7%
Occupancy rate 78.7% Rank #100 / 177Occupancy rate — state benchmarkedThis home is ranked 100th out of 177 homes in Ohio.Shows this facility's occupancy rate versus the Ohio average, with its statewide rank out of 177. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay 203 days
Occupancy rate
78.7% Rank #100 / 177Occupancy rate — state benchmarkedThis home is ranked 100th out of 177 homes in Ohio.Shows this facility's occupancy rate versus the Ohio average, with its statewide rank out of 177. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
203 days

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

43% of new residents, usually for short-term rehab.

Typical stay 20 days

Private pay

52% of new residents, often for short stays.

Typical stay 10 - 11 months

Medicaid

6% of new residents, often for long-term daily care.

Typical stay 2 - 3 years

Finances and operations

Privately-owned community
Operated by a business corporation.
Home revenue
$15.8M
Operating loss
-$213.9K
Privately-owned community Operated by a business corporation.
Home revenue
$15.8M Rank #24 / 176Revenue — state benchmarkedThis home is ranked 24th out of 176 homes in Ohio.Shows this facility's annual revenue compared to the Ohio SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Operating loss
-$213.9K
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations. Rank #11 / 176Payroll — state benchmarkedThis home is ranked 11th out of 176 homes in Ohio.Shows total annual staff payroll benchmarked to the Ohio average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$8.1M
51.2% of revenue Rank #12 / 176Payroll % — state benchmarkedThis home is ranked 12th out of 176 homes in Ohio.Shows payroll as a percentage of revenue versus the Ohio average. Well-run SNFs often land around 55–65%. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$7.9M
Total costs $16.1M
Walk Score
Walk Score: 1 / 100 Rank #119 / 123Walk Score — state benchmarkedThis home is ranked 119th out of 123 homes in Ohio.Shows how walkable this facility's neighborhood is compared to the average Walk Score across Ohio SNFs. Higher scores benefit residents, families, and staff.
Car-dependent. Most errands require a car, with limited nearby walkable options.

What does this home offer?

Accepts Medicaid icon
Accepts Medicaid icon

Accept Medicaid: Yes

Dining services icon
Dining services icon

Dining Services

On-site medical care and health services icon
On-site medical care and health services icon

On-site Medical Care and Health Services

Types of Care at Heather Hill Care Communities

Nursing Home

Contact Heather Hill Care Communities

Health Inspection History

Inspections
Total health inspections 5

Ohio average 6.7


Last Health inspection on May 2025

Total health citations
17 Rank #44 / 177Health citations — state benchmarkedThis home is ranked 44th out of 177 homes in Ohio.Shows this facility's total health deficiency citations benchmarked to the Ohio state average, with a ranking across all 177 OH SNFs. Lower citation counts earn a better rank.

Ohio average 30.9

Citations per inspection
3.4

Ohio average 4.59


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

11 of 17 citations resulted from standard inspections; and 6 of 17 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info
0
100% better than Ohio average

Ohio average: 0.3


Serious Health citations More info 0
100% better than Ohio average

Ohio average: 0.9

0 critical citations More info Ohio average: 0.3

0 serious citations More info Ohio average: 0.9

17 moderate citations More info Ohio average: 29

0 minor citations More info Ohio average: 0.7
Citations history (last 3 years)
Abuse/Neglect moderate citation Info Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment. May 22, 2025
Corrected

Infection Control moderate citation Info Issues related to preventing and controlling infections, including hygiene practices and safety protocols. Jan 16, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Jan 16, 2025
Corrected

Quality of Care moderate citation Info Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs. Jan 16, 2025
Corrected

Compare Nursing Homes around Ohio The information below is reported by the Ohio Department of Health, Bureau of Survey and Certification.

5 facilities compared · CMS & OH Dept. of Health data · Updated Apr 2026

Filter by care type
Heather Hill Care Communities
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Chardon (Bass Lake Road)161 78.7% 0%3.49 --46%-1%1173.4096- 1 Hoffman, Michelle$15.8M$8.1M51.2%365800
Atwood Manor Inc. -
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Galion---------000.00-- 70 -----
Belle Manor Nursing Home -
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

New Carlisle---------000.00-- 50 -----
Carey Nursing and Rehabilitation Center -
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Carey---------000.00-- 8 -----
Con Lea Nursing Home -
NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Geneva---------000.00-- 57 -----

Financial Assistance for
Nursing Home in Ohio

Get Financial aid guidance

PASSPORT Waiver

Ohio Medicaid PASSPORT

Age 60+
General Ohio resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
OH

Administered through regional agencies; waitlists possible.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Ohio Home Care Program (non-Medicaid)

OH HCP

Age 60+
General Ohio resident, at risk of decline.
Income Limits ~$2,000/month individual, varies
Asset Limits $5,000 individual
OH

Limited funding; regional variation.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Assisted Living Waiver (ALW)

Ohio Assisted Living Waiver

Age 21+ (65+ prioritized)
General OH resident, Medicaid-eligible, NFLOC.
Income Limits (2025) ~$2,829/month (individual); QIT required.
Asset Limits $2,000 (individual), $3,000 (couple).
OH

Covers ~300 facilities; room/board not included (separate cost).

Benefits
Personal care Meals Medication management Transportation (~$3,000-$4,000/month value)

Program of All-Inclusive Care for the Elderly (PACE)

Ohio PACE (e.g., McGregor PACE)

Age 55+
General OH resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
OH

Available in 9 counties (e.g., Cuyahoga, Franklin); expanding via Healthy Aging Grants.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

Medicare Savings Program (MSP)

Ohio Medicare Savings Program

Age 65+ or disabled
General OH resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
OH

Three tiers; includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Home Energy Assistance Program (HEAP)

Ohio HEAP

Age 60+ prioritized
General OH resident, low-income household.
Income Limits (2025) ~$3,970/month individual, 185% FPL
Asset Limits Not assessed; income-focused.
OH

Covers gas, electric, oil; emergency aid via Winter/Summer Crisis Programs.

Benefits
Heating/cooling aid ($300-$1,000/season) Emergency aid ($500 max)

Family Caregiver Support Program (FCSP)

Ohio Family Caregiver Support Program

Age
General Caregivers of 60+ needing care or 55+ caregivers of others; OH resident; functional needs (2+ ADLs).
Income Limits (2025) Prioritizes ~$24,980/year (individual); no strict cap.
Asset Limits Not assessed; need-based.
OH

12 AAAs; rural/low-income priority; volunteer respite option.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Training Supplies (~$500/year)

Senior Community Service Employment Program (SCSEP)

Ohio SCSEP

Age 55+
General unemployed, low-income, OH resident.
Income Limits (2025) ~$1,983/month 125% FPL
Asset Limits Not specified; income-focused.
OH

Priority for veterans, rural residents; AARP partnership.

Benefits
Paid training (~20 hours/week at ~$7.25/hour) Job placement

VA Aid and Attendance (A&A) and Housebound Benefits

Ohio VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General OH resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
OH

High veteran demand; supports care in multiple settings.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Homestead Exemption

Ohio Homestead Exemption

Age 65+ (or disabled)
General OH resident, homeowner, low-income.
Income Limits (2025) ~$38,500/year individual, adjusted annually
Asset Limits Not assessed; home ownership required.
OH

Reduces taxable value by $25,000; applies to primary residence.

Benefits
Tax reduction (~$400-$800/year avg., varies by county)

Save the Dream Ohio (Homeowner Assistance Fund)

Ohio Save the Dream

Age 60+ prioritized
General OH resident, homeowner, hardship post-Jan 21, 2020.
Income Limits (2025) ~$147,600/year family of 4, 150% AMI; varies by county
Asset Limits Not assessed; hardship-focused.
OH

Covers delinquent mortgages, utilities, taxes; max $25,000 mortgage aid.

Benefits
Mortgage aid ($25,000 max) Utility/property tax aid ($5,000 avg.)

Places of interest near Heather Hill Care Communities

Address 4.8 miles from city center Info Estimated distance in miles from Chardon's city center to Heather Hill Care Communities's address, calculated via Google Maps.

Calculate Travel Distance to Heather Hill Care Communities

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Address

Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 119
Employees 117
Contractors 2
Staff to resident ratio 1.20:1
44% worse than Ohio average

Ohio average ratio: 2.14:1

Avg staff/day 43
Average shift 8.9 hours
10% better than Ohio average

Ohio average: 8.1 hours

Total staff hours (quarter) 34,849
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 6
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 11.7 hours

No contractors work on this role.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 29
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.4 hours

No contractors work on this role.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 47
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.4 hours

No contractors work on this role.

Contractor staffing

Total hours from contractors

0.2%

56 contractor hours this quarter

Medical Director: 1 Occupational Therapy Assistant: 1
Staff by category
Certified Nursing Assistant4704716,33591100%9.4
Licensed Practical Nurse290299,33791100%9.4
Clinical Nurse Specialist6062,01691100%8
Registered Nurse6061,7029099%11.7
Dental Services Staff3036626470%8.4
Administrator2026326470%8
Other Dietary Services Staff2026197380%6.3
Dietitian1015526470%8.6
RN Director of Nursing1015206571%8
Qualified Activities Professional1014656066%7.7
Qualified Social Worker4044477582%4.6
Physical Therapy Aide4043995662%5.9
Speech Language Pathologist2023856976%5
Mental Health Service Worker1013604549%8
Nurse Practitioner4042563033%8
Respiratory Therapy Technician202712730%2.6
Physical Therapy Assistant202352022%1.7
Occupational Therapy Assistant0113033%10
Medical Director011261314%2
47 Certified Nursing Assistant
% of Days 100%
29 Licensed Practical Nurse
% of Days 100%
6 Clinical Nurse Specialist
% of Days 100%
6 Registered Nurse
% of Days 99%
3 Dental Services Staff
% of Days 70%
2 Administrator
% of Days 70%
2 Other Dietary Services Staff
% of Days 80%
1 Dietitian
% of Days 70%
1 RN Director of Nursing
% of Days 71%
1 Qualified Activities Professional
% of Days 66%
4 Qualified Social Worker
% of Days 82%
4 Physical Therapy Aide
% of Days 62%
2 Speech Language Pathologist
% of Days 76%
1 Mental Health Service Worker
% of Days 49%
4 Nurse Practitioner
% of Days 33%
2 Respiratory Therapy Technician
% of Days 30%
2 Physical Therapy Assistant
% of Days 22%
1 Occupational Therapy Assistant
% of Days 3%
1 Medical Director
% of Days 14%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 99
Medicare
3
3% of residents
Medicaid
73
73.7% of residents
Private pay or other
23
23.2% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 6.1
5% worse than Ohio average

Ohio average: 5.8

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 10.3
18% better than Ohio average

Ohio average: 12.7

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 7.0%
In line with Ohio average

Ohio average: 6.8%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 7.7%
14% better than Ohio average

Ohio average: 8.9%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 16.4%
26% better than Ohio average

Ohio average: 22.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 4.2%
23% worse than Ohio average

Ohio average: 3.4%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 5.0%
29% worse than Ohio average

Ohio average: 3.9%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 1.0%
83% worse than Ohio average

Ohio average: 0.5%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 6.7%
8% worse than Ohio average

Ohio average: 6.2%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 37.2%
55% worse than Ohio average

Ohio average: 24.0%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 99.5%
8% better than Ohio average

Ohio average: 92.4%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 99.2%
5% better than Ohio average

Ohio average: 94.5%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 73.4%
6% worse than Ohio average

Ohio average: 78.0%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.4%
9% worse than Ohio average

Ohio average: 1.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 70.6%
7% worse than Ohio average

Ohio average: 75.6%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $15K
78% lower than Ohio average

Ohio average: $69K

Number of fines 1 Rank #1 / 59Federal fines — state benchmarkedThis home is ranked 1st out of 59 homes in Ohio.Shows this facility's CMS fine count alongside the Ohio average, and where it ranks among all 59 skilled nursing facilities in the state. Fewer fines mean a better rank.
46% fewer fines than Ohio average

Ohio average: 1.9

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Ohio average

Ohio average: 0.5

Fines amount comparison
Fines amount comparison
This facility $15K
Ohio average $69K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Jan 19, 2023
$15K

Last updated: Jan 2026

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