Pālolo Chinese Home

Pālolo Chinese Home is an Assisted Living Home in Hawaii

Pālolo Chinese Home is an Assisted Living Home in Hawaii

Pālolo Chinese Home

2459 10th Ave, Honolulu, HI 96816 View Map

Pālolo Chinese Home is an Assisted Living Home in Hawaii

Pālolo Chinese Home is an Assisted Living Home in Hawaii

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Overview of Pālolo Chinese Home

For over 120 years, Palolo Chinese Home has been providing service to many families; however, the current and new Palolo Chinese Home boasts ‘better care’ for ‘better lives’ for its seniors. They are dedicated to delivering continuous top-notch service for skilled nursing and rehabilitation. Palolo approaches senior living in a way that ensures residents are able to relax and recover. 

+1 808-737-2555

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 4.54/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
2/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
5/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 18

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Hawaii average
Occupancy rate 79.6%
Residents per day (avg) 90
Occupancy rate
79.6%
Residents per day (avg)
90

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

23% of new residents, usually for short-term rehab.

Typical stay 24 days

Private pay

74% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

3% of new residents, often for long-term daily care.

Typical stay 2 - 3 years

Finances and operations

Voluntary non-profit home
Other
Home revenue
$24.9M
Surplus of revenue
$941.9K
Voluntary non-profit home Other
Home revenue
$24,854,404.00
Surplus of revenue
$941,873.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$8.6M
34.6% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$15.3M
Total costs $23.9M
Bed community size
18-bed community
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
Walk Score
Walk Score: 10 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License Status
Active
Facility Type
Type II Expanded Adult Residential Care Home
License Expiration
March 31, 2026

Additional licensing details

License number: 1563-C
CMS Certification Number: 125059
Approved for Wheelchair: Yes
Island: Oahu

Ownership & operating entity

Pālolo Chinese Home is legally operated by Darlene Nakayama.

Current Vacancies

Male Residents
17 available
Female Residents
17 available

Care & Accommodations

Ambulatory Type: Ambulatory
Diet Type: Special

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. Darin Yoshimoto, Administrator

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Private / Semi-Private Rooms

Building type icon
Building type icon

Building Type: Single-story

Dining services icon
Dining services icon

Dining Services

Housekeeping icon
Housekeeping icon

Housekeeping Services

Social and recreational activities icon
Social and recreational activities icon

Social and Recreational Activities

On-site medical care and health services icon
On-site medical care and health services icon

On-site Medical Care and Health Services

Types of Care at Pālolo Chinese Home

Assisted Living Nursing Home Hospice Care Respite Care
Contact Pālolo Chinese Home

Comparison Chart

The information below is reported by the Hawaii Department of Health, Office of Health Care Assurance.
Compare Assisted Living around Kahala
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SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Kahului
254
No
-
27
CHUN, GRANT
91.7%
$59,012,113.00
$16,679,270.00
28.3%
201.20
-
4.7811
-
-
-
4
Private / Semi-Private / 3 Bed
Pālolo Chinese Home
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

HC

Hospice Care

SNF

Nursing Homes 24/7 care needed

RC

Respite Care

Honolulu
130
No
A+
10
PALOLO CHINESE HOME
79.6%
$19,001,619.00
$8,600,241.00
45.3%
90.10
3/5
4.5381
2/5
5/5
4/5
-
Private / Semi-Private Rooms
Gutierrez ARCH
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Honolulu
5
No
-
73
Ruby Gutierrez Brister
-
-
-
-
-
-
-
-
-
-
-
Private / Semi-Private Rooms
Aina Haina ARCH
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Honolulu
5
No
-
39
Lan Chen
-
-
-
-
-
-
-
-
-
-
-
Private / Shared Rooms
The Ivy at Hawaii Kai
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

Honolulu
-
Yes
-
6
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed / 3 Bed

Places of interest near Pālolo Chinese Home

Address 3.4 miles from city center

Address 2459 10th Ave, Honolulu, HI 96816

Calculate Travel Distance to Pālolo Chinese Home

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

176
Total Staff
85
Employees
91
Contractors
42,112
Total Hours (Quarter)
59
Avg Staff/Day
7.8
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse437.7 Yes
Licensed Practical Nurse29.2 Yes
Certified Nursing Assistant818.2 Yes
Staff by Category
Administration
2 staff
9.6hs shift avg
Nursing Staff
132 staff
8hs shift avg
Physicians & Practitioners
5 staff
7.7hs shift avg
Therapy Services
24 staff
5.8hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
7.7hs shift avg
Dietary Services
7 staff
7.3hs shift avg
Other Services
3 staff
8.1hs shift avg
Contractor Analysis
32%
of total hours from contractors
13,462 contractor hours this quarter
Registered Nurse: 21 Certified Nursing Assistant: 40 Speech Language Pathologist: 9 Physical Therapy Aide: 6 Qualified Social Worker: 3 Licensed Practical Nurse: 2 Respiratory Therapy Technician: 4 Physical Therapy Assistant: 4 Nurse Aide in Training: 2
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant41408122,01791100%8.2
Registered Nurse22214311,12991100%7.7
Other Dietary Services Staff5051,43791100%7.2
Speech Language Pathologist0991,0098695%6.9
Clinical Nurse Specialist3038776470%7.5
Nurse Practitioner2028086673%7.8
Dental Services Staff2026977178%8.4
Physical Therapy Aide0666597380%7.6
Qualified Social Worker0334866369%7.7
RN Director of Nursing1014795763%8.4
Nurse Aide in Training3254595358%7.9
Administrator1014584549%10.2
Occupational Therapy Aide1014115459%7.6
Dietitian2023724549%7.6
Licensed Practical Nurse0223393741%9.2
Respiratory Therapy Technician0442755864%3.3
Physical Therapy Assistant0441144752%2.2
Mental Health Service Worker101851415%6.1
Medical Director101433%1.4

Health Inspection History

Source: CMS Health Citations (Dec 2022 – Sep 2025)

8
Inspections
45
Total Citations
0
Critical (J-L)
1
Serious (G-I)
5.62
Citations/Inspection
Sep 2025
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
44
Serious (G-I)
1
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Resident Rights
9
20% of total
Quality of Life & Care
7
16% of total
Infection Control
6
13% of total
Abuse, Neglect & Exploitation
5
11% of total
Pharmacy Services
5
11% of total
Environmental
1
2% of total
Citation Sources
Standard Inspections 33
Complaint Investigations 16
State Comparison (HI)
Citations
45
Hawaii average: 35.5
Critical Citations
0
Hawaii average: 0.1
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Sep 05, 2025 G Quality of CareF0684 Corrected
Sep 05, 2025 D Care PlanningF0842 Corrected
May 23, 2025 E Abuse/NeglectF0607 Corrected
May 23, 2025 D Abuse/NeglectF0609 Corrected
May 23, 2025 D Abuse/NeglectF0610 Corrected
May 23, 2025 D Resident RightsF0583 Corrected
May 23, 2025 E Resident RightsF0585 Corrected
May 01, 2025 D Infection ControlF0880 Corrected
May 01, 2025 D Nursing ServicesF0726 Corrected
May 01, 2025 D NutritionF0803 Corrected
May 01, 2025 D NutritionF0805 Corrected
May 01, 2025 D NutritionF0812 Corrected
May 01, 2025 D PharmacyF0761 Corrected
May 01, 2025 D Quality of CareF0689 Corrected
May 01, 2025 D Care PlanningF0641 Corrected
May 01, 2025 D Care PlanningF0656 Corrected
May 01, 2025 D Care PlanningF0657 Corrected
May 01, 2025 D Resident RightsF0550 Corrected
May 01, 2025 D Resident RightsF0558 Corrected
May 01, 2025 D Resident RightsF0561 Corrected
May 01, 2025 D Resident RightsF0578 Corrected
May 01, 2025 D Resident RightsF0584 Corrected
Nov 22, 2024 D Quality of CareF0689 Corrected
Nov 22, 2024 D Care PlanningF0656 Corrected
Jul 26, 2024 D Infection ControlF0880 Corrected
Jul 26, 2024 D Quality of CareF0684 Corrected
Mar 07, 2024 D Abuse/NeglectF0604 Corrected
Mar 07, 2024 D Abuse/NeglectF0609 Corrected
Mar 07, 2024 D EnvironmentalF0908 Corrected
Mar 07, 2024 D Infection ControlF0880 Corrected
Mar 07, 2024 D PharmacyF0761 Corrected
Mar 07, 2024 D Quality of CareF0677 Corrected
Mar 31, 2023 D Infection ControlF0880 Corrected
Mar 31, 2023 E Infection ControlF0885 Corrected
Mar 31, 2023 D Infection ControlF0886 Corrected
Mar 31, 2023 F NutritionF0812 Corrected
Mar 31, 2023 D PharmacyF0756 Corrected
Mar 31, 2023 D PharmacyF0757 Corrected
Mar 31, 2023 D PharmacyF0759 Corrected
Mar 31, 2023 D Quality of CareF0684 Corrected
Mar 31, 2023 D Care PlanningF0641 Corrected
Mar 31, 2023 D Care PlanningF0656 Corrected
Mar 31, 2023 D Resident RightsF0623 Corrected
Mar 31, 2023 D Resident RightsF0625 Corrected
Dec 01, 2022 D Quality of CareF0684 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Resident Census by Payment Source
95 Total Residents
Medicare 8 (8.4%)
Medicaid 49 (51.6%)
Private Pay/Other 38 (40%)
Programs & Services
Residents' Group
Family Member Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
16.1 Score
58% worse than avg Hawaii avg: 10.2

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
31.2 Score
56% worse than avg Hawaii avg: 20.0

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
22.6%
Lost Too Much Weight
4.1%
Urinary Tract Infection
1.8%
Depressive Symptoms
0.4%
Falls with Major Injury
2.5%
Pneumococcal Vaccine
94.4%
Antipsychotic Use
12.9%
Walking Ability Worsened
48.4%
Influenza Vaccine
98.8%
High Risk Residents with Pressure Ulcers
2.7%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
22.7%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
70.3% 16% worse than avg Hawaii: 83.4%
Short-Stay Residents Who Received a New Antipsychotic Medication
1.6% 38% worse than avg Hawaii: 1.2%
Influenza Vaccine
84.7% Near average Hawaii: 84.7%

Penalties & Fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total Fines $13K Hawaii avg: $38K 66% better than avg
Number of Fines 1 Hawaii avg: 1.5
Compared to Hawaii Average Facility: $13K | Hawaii Avg: $38K
Penalty History

Showing all 1 penalties (Sep 2025 - Sep 2025)

Sep 5, 2025 Civil Money Penalty
$13K

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

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Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Claim What’s Yours: Financial Aid for Hawaii Seniors

Program
State Program Name
Eligibility
Benefits
QUEST Integration
Hawaii Medicaid QUEST Integration
  • General: Age 65+ or disabled, Hawaii resident, Medicaid-eligible, long-term care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • HI Specifics: High cost of living adjustments.
  • Services: In-home care (6-8 hours/day), nursing home, respite (240 hours/year), medical services.
Kupuna Care
Hawaii Kupuna Care
  • General: Age 60+, Hawaii resident, unable to perform 2+ ADLs.
  • Income Limits: No strict limit; prioritizes low-income.
  • Asset Limits: Not applicable.
  • HI Specifics: Limited funding; island-specific delivery.
  • Services: In-home care (3-5 hours/week), adult day care (~$70/day), transportation (~5 trips/month).
Program of All-Inclusive Care for the Elderly (PACE)
Hawaii Medicaid PACE
  • General: Age 55+, Hawaii resident, nursing home-level care need, safe with PACE support.
  • Income Limits (2025): ~$2,829/month (300% FBR).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • HI Specifics: Limited to Oahu (e.g., Maluhia in Honolulu); few providers.
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, therapy, respite.
Medicare Savings Program (MSP)
Hawaii Medicare Savings Program
  • General: Age 65+ or disabled, Hawaii resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • HI Specifics: Three tiers; no waitlist.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Senior Community Service Employment Program (SCSEP)
Hawaii SCSEP (Federally Funded, State-Administered)
Official government program page
  • General: Age 55+, unemployed, low-income, Hawaii resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified; income-focused.
  • HI Specifics: ~800 slots; prioritizes veterans, rural residents.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
National Family Caregiver Support Program (NFCSP) Respite
Hawaii NFCSP Respite Care
  • General: Caregivers of 60+ needing care or 55+ caregivers of others; Hawaii resident; functional needs (2+ ADLs).
  • Income Limits (2025): Prioritizes ~$24,980/year (individual); no strict cap.
  • Asset Limits: Not assessed; need-based.
  • HI Specifics: Four county AAAs; prioritizes low-income.
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($80/day), counseling.
VA Aid and Attendance (A&A) and Housebound Benefits
Hawaii VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/surviving spouse, Hawaii resident, wartime service, need for aid with ADLs (A&A) or homebound status.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (2025 net worth limit).
  • HI Specifics: Applies statewide; high demand due to veteran population.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Senior Companion Program (SCP)
Hawaii Senior Companion Program
Official government program page
  • General: Volunteers: 55+, low-income, Hawaii resident, able to work 20 hours/week. Recipients: Frail elders needing companionship.
  • Income Limits (2025): Volunteers: ~$24,980/year (200% FPL); recipients: no limit.
  • Asset Limits: Not specified for volunteers; need-based for recipients.
  • HI Specifics: Statewide; managed by DHS Social Services.
  • Services: Volunteers paid ~$4/hour for companionship (~20 hours/week); recipients get free support (~4-6 hours/week).

Claim What’s Yours Financial Aid for Hawaii Seniors

Hawaii Medicaid QUEST Integration

QUEST Integration

Requirements:
  • General:
    Age 65+ or disabled, Hawaii resident, Medicaid-eligible, long-term care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • HI Specifics:
    High cost of living adjustments.
Benefits without Contact:
  • Services: In-home care (6-8 hours/day), nursing home, respite (240 hours/year), medical services.
Hawaii Kupuna Care

Kupuna Care

Requirements:
  • General:
    Age 60+, Hawaii resident, unable to perform 2+ ADLs.
  • Income Limits:
    No strict limit; prioritizes low-income.
  • Asset Limits:
    Not applicable.
  • HI Specifics:
    Limited funding; island-specific delivery.
Benefits without Contact:
  • Services: In-home care (3-5 hours/week), adult day care (~$70/day), transportation (~5 trips/month).
Hawaii Medicaid PACE

Program of All-Inclusive Care for the Elderly (PACE)

Requirements:
  • General:
    Age 55+, Hawaii resident, nursing home-level care need, safe with PACE support.
  • Income Limits (2025):
    ~$2,829/month (300% FBR).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • HI Specifics:
    Limited to Oahu (e.g., Maluhia in Honolulu); few providers.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, therapy, respite.
Hawaii Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, Hawaii resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • HI Specifics:
    Three tiers; no waitlist.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Hawaii SCSEP (Federally Funded, State-Administered)

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, Hawaii resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified; income-focused.
  • HI Specifics:
    ~800 slots; prioritizes veterans, rural residents.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Hawaii NFCSP Respite Care

National Family Caregiver Support Program (NFCSP) Respite

Requirements:
  • General:
    Caregivers of 60+ needing care or 55+ caregivers of others; Hawaii resident; functional needs (2+ ADLs).
  • Income Limits (2025):
    Prioritizes ~$24,980/year (individual); no strict cap.
  • Asset Limits:
    Not assessed; need-based.
  • HI Specifics:
    Four county AAAs; prioritizes low-income.
Benefits without Contact:
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($80/day), counseling.
Hawaii VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/surviving spouse, Hawaii resident, wartime service, need for aid with ADLs (A&A) or homebound status.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (2025 net worth limit).
  • HI Specifics:
    Applies statewide; high demand due to veteran population.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Hawaii Senior Companion Program

Senior Companion Program (SCP)

Requirements:
  • General:
    Volunteers: 55+, low-income, Hawaii resident, able to work 20 hours/week. Recipients: Frail elders needing companionship.
  • Income Limits (2025):
    Volunteers: ~$24,980/year (200% FPL); recipients: no limit.
  • Asset Limits:
    Not specified for volunteers; need-based for recipients.
  • HI Specifics:
    Statewide; managed by DHS Social Services.
Benefits without Contact:
  • Services: Volunteers paid ~$4/hour for companionship (~20 hours/week); recipients get free support (~4-6 hours/week).
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