Christopher Heights of Worcester

Assisted Living Home
Overview of Christopher Heights of Worcester

Nestled atop the serene Belmont Hill, Christopher Heights of Worcester offers seniors a warm and inviting atmosphere where they can lead a fulfilling life. It is equipped with a range of top-notch amenities to cater to the varying needs of seniors, including an on-site salon, delectable chef-prepared meals, a cozy library, high-speed internet, group transportation to events, and picturesque gardening spaces that allow residents to savor nature’s beauty.

Its private apartments are also designed to give residents utmost comfort and privacy. The caring and dedicated staff takes care of medication management, housekeeping, linen services, snow, and ice removal, enabling seniors to enjoy their golden years stress-free. Moreover, the community believes in providing a well-rounded experience for its residents and offers a host of enrichment programs, such as fitness classes, cultural events, and educational workshops. All of which help seniors stay active and engaged, leading to a healthier and more fulfilling lifestyle.

(508) 792-1456

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
3/5
Massachusetts average: 2.9/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
3/5
Massachusetts average: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
4/5
Massachusetts average: 3.0/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
2/5
Massachusetts average: 3.2/5

Nursing care per resident

Info Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
4h 22m per day

This home provides 11% more nursing time per resident than the state average.

Massachusetts average: 3h 56m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 80

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Massachusetts average
Occupancy rate 92.8%
Residents per day (avg) 143
Occupancy rate
92.8%
Residents per day (avg)
143

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

40% of new residents, usually for short-term rehab.

Typical stay 25 days

Private pay

58% of new residents, often for short stays.

Typical stay 4 months

Medicaid

2% of new residents, often for long-term daily care.

Typical stay 7 years

Finances and operations

Voluntary non-profit home
Other
Home revenue
$26.6M
Surplus of revenue
$129.2K
Voluntary non-profit home Other
Home revenue
$26,612,456.00
Surplus of revenue
$129,172.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$9.9M
37.4% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$16.5M
Total costs $26.5M
Bed community size
80-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
35 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 30 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Additional licensing details

Year opened: 1997

Ownership & operating entity

Nonprofit ownership: Yes

Type Of Units

Traditional
80 units
Total beds
80 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Ms. Sandra Mahoney, Administrator

Contact Information

Fax: (508) 792-3156
Business Hours: Monday-Friday 9:00am- 5:00pm

Additional Policies & Features

Continuing Care Retirement Community (CCRC)

Amenities & Lifestyle

Chef-prepared meals
24-hour staff
private apartments
activities and events program

Programs & Activities

Specific Programs
Activities & Events

Types of Care at Christopher Heights of Worcester

Assisted Living Independent Living
Contact Christopher Heights of Worcester

Access & Eligibility

Ways to qualify for care at this community, including accepted programs and payment options.

Payment & Funding Options

Low income options

Compare Assisted Living around Worcester

The information below is reported by the Massachusetts Executive Office of Elder Affairs and Department of Public Health.
Christopher Heights of Worcester
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

Worcester (Biotech Park Area)
150
No
A+
30
THE GRANTHAM GROUP, LLC
92.8%
$26,300,920.00
$9,944,770.00
37.8%
143.00
3/5
4.3641
3/5
4/5
2/5
2
22
2
-43%
+11%
+13%
-
Benchmark Senior Living at Shrewsbury Crossings
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Shrewsbury
62
Yes
F
11
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed
Blaire House of Milford Assisted Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

RC

Respite Care

Milford (Milford)
42
No
-
85
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Tatnuck Park at Worcester
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Worcester (Newton Square)
-
Yes
-
30
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Benchmark Senior Living
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Shrewsbury
-
No
-
11
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed

Places of interest near Christopher Heights of Worcester

Address 1.8 miles from city center — 0.74 miles to nearest hospital (UMass Memorial Medical Center Obstetrics and Gynecology)

Address 20 Mary Scano Dr, Worcester, MA 01605

Calculate Travel Distance to Christopher Heights of Worcester

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

284
Total Staff
196
Employees
88
Contractors
64,938
Total Hours (Quarter)
91
Avg Staff/Day
7.8
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse218.6 Yes
Licensed Practical Nurse497.9 Yes
Certified Nursing Assistant1508 Yes
Staff by Category
Administration
2 staff
8hs shift avg
Nursing Staff
226 staff
8hs shift avg
Physicians & Practitioners
15 staff
7.8hs shift avg
Therapy Services
18 staff
6.7hs shift avg
Activities & Recreation
2 staff
7.5hs shift avg
Social Services
3 staff
7.3hs shift avg
Dietary Services
11 staff
7.7hs shift avg
Other Services
7 staff
7.4hs shift avg
Contractor Analysis
4.3%
of total hours from contractors
2,792 contractor hours this quarter
Registered Nurse: 8 Licensed Practical Nurse: 18 Certified Nursing Assistant: 58 Mental Health Service Worker: 2 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant925815033,25491100%8
Licensed Practical Nurse31184911,43391100%7.9
Registered Nurse138214,73591100%8.6
Clinical Nurse Specialist140143,3098189%7.8
Other Dietary Services Staff9091,93491100%7.7
RN Director of Nursing6061,7007785%7.9
Respiratory Therapy Technician6061,4638492%6.9
Physical Therapy Assistant4041,2288796%7.1
Mental Health Service Worker5271,0816470%7.4
Dietitian2029296673%7.8
Speech Language Pathologist3038768796%6.3
Qualified Social Worker3036826673%7.3
Administrator2026245965%8
Physical Therapy Aide2025286470%7.6
Qualified Activities Professional2024495763%7.5
Nurse Practitioner1013844853%8
Occupational Therapy Aide1123175662%5.1
Occupational Therapy Assistant0111422%7

Health Inspection History

Inspections
Total health inspections 4

Massachusetts average 4.5


Last Health inspection on Aug 2025

Total health citations 22
Citations per inspection
5.5

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

19 of 22 citations resulted from standard inspections; and 3 of 22 resulted from complaint investigations.

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than Massachusetts average

Massachusetts average: 0.3


Serious Health citations More info 2
33% worse than Massachusetts average

Massachusetts average: 1.5

0 critical citations More info Massachusetts average: 0.3

2 serious citations More info Massachusetts average: 1.5

20 moderate citations More info Massachusetts average: 29.7

0 minor citations More info Massachusetts average: 1.3
Citations history (last 3 years)
Infection Control moderate citation Aug 29, 2025
Corrected

Pharmacy moderate citation Aug 29, 2025
Corrected

Quality of Care moderate citation Aug 29, 2025
Corrected

Quality of Care moderate citation Aug 29, 2025
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Part of: Grantham Group Management Co.
Resident Census by Payment Source
142 Total Residents
Medicare 9 (6.3%)
Medicaid 47 (33.1%)
Private Pay/Other 86 (60.6%)
Specialized Care Beds
41 Total Specialty Beds
27.3% of Bed Capacity
41
Alzheimer's / Dementia Beds
27.3%
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 12.8
25% worse than Massachusetts average

Massachusetts average: 10.2

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 20.9
In line with Massachusetts average

Massachusetts average: 20.0

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 21.6%
15% worse than Massachusetts average

Massachusetts average: 18.7%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 24.0%
24% worse than Massachusetts average

Massachusetts average: 19.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 17.3%
22% better than Massachusetts average

Massachusetts average: 22.1%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 6.1%
71% worse than Massachusetts average

Massachusetts average: 3.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 6.9%
48% worse than Massachusetts average

Massachusetts average: 4.7%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 6.1%
193% worse than Massachusetts average

Massachusetts average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 5.2%
In line with Massachusetts average

Massachusetts average: 5.2%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 3.0%
72% better than Massachusetts average

Massachusetts average: 10.7%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 18.4%
9% better than Massachusetts average

Massachusetts average: 20.3%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 89.7%
In line with Massachusetts average

Massachusetts average: 91.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 93.9%
In line with Massachusetts average

Massachusetts average: 94.8%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 95.7%
25% better than Massachusetts average

Massachusetts average: 76.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.3%
In line with Massachusetts average

Massachusetts average: 1.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 87.8%
13% better than Massachusetts average

Massachusetts average: 77.7%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database (Data as of Jan 2026)

Total fines amount $22K
70% lower than Massachusetts average

Massachusetts average: $72K

Number of fines 2
17% more fines than Massachusetts average

Massachusetts average: 1.7

Payment Denials Info Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed. 0
100% fewer payment denials than Massachusetts average

Massachusetts average: 0.1

Fines amount comparison
Fines amount comparison
This facility $22K
Massachusetts average $72K
Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Mar 28, 2024
$9K
Civil Money Penalty Info Fines imposed for noncompliance, which can be assessed per day or per instance of violation. Feb 17, 2023
$13K

Last updated: Jan 2026

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Financial Aid for Massachusetts Seniors

Get financial aid guidance

Home Care Program

MassHealth Home Care

Age 60+, Massachusetts resident, at risk of nursing home placement.

~$1,500/month (individual, varies by region).

$2,000 (individual, excludes home, car).

Coordinated through Aging Services Access Points (ASAPs); high demand in urban areas.

Frail Elder Waiver

Massachusetts Medicaid FE Waiver

Age 65+, Massachusetts resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Requires clinical eligibility determination.

Senior Care Options (SCO)

Massachusetts Senior Care Options

Age 65+, Massachusetts resident, eligible for MassHealth (Medicare optional), nursing home-level care need.

~$2,829/month (300% FBR, individual); QIT allowed.

$2,000 (individual), $3,000 (couple) (excludes home up to $713,000, car).

Not available in Dukes/Nantucket Counties; multiple SCO providers (e.g., CCA, Tufts).

Medicare Savings Program (MSP)

Massachusetts Medicare Savings Program (MassHealth Buy-In)

Age 65+ or disabled, Massachusetts resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

National Family Caregiver Support Program (NFCSP) Respite

Massachusetts NFCSP Respite Care

Caregivers of 60+ needing care or 55+ caregivers of others; Massachusetts resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

27 ASAPs; prioritizes low-income, rural caregivers.

Prescription Advantage

Massachusetts Prescription Advantage

Age 65+ or disabled, Massachusetts resident, enrolled in Medicare Part D (or ineligible for Medicare).

No strict limit; copays vary by income (~$24,980-$75,000/year individual).

Not assessed.

Supplements Medicare Part D; no enrollment fee for low-income.

Senior Community Service Employment Program (SCSEP)

Massachusetts SCSEP

Age 55+, unemployed, low-income, Massachusetts resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Massachusetts VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, Massachusetts resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand statewide.

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