4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Eagle Health Systems Inc. owns Southridge Village Nursing and Rehab, a 122-bed care home on Southridge Parkway in Heber Springs, Arkansas, which is run by HBNC, Inc. The building operates at about 58 percent occupancy, leaving regular openings for new admissions. Stays here average around 198 days, a timeline that shows the daily routine divides its time between short-term post-hospital therapy and permanent residential placements. When managing stay costs, the business office processes traditional Medicare, state Medicaid, and standard private pay.
The building features private rooms with personal showers, a large communal dining area, a therapy gym, and an outdoor courtyard. These spaces support a 24-hour nursing crew that delivers about 4 hours and 21 minutes of direct, hands-on attention to each resident daily, managing regular clinical needs, short-term recovery, and temporary respite stays.
The kitchen crew accommodates personal food choices and allergies under the direction of a certified dietary manager, and the location is moderately walkable, so visitors can easily clear a few quick tasks on foot.
Individuals can check out the facility’s recent state inspection reports with the front office to see how the management team handles daily quality control. The latest surveys highlighted compliance issues regarding medication security, clinical documentation, restorative care processes, and kitchen hygiene protocols. Walking through these findings with the administrative staff gives you a practical look at their safety protocols before you dive into room availability or the admissions paperwork.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 26m per day | ▲ 9% State avg: 24m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 52m per day | ▼ 8% State avg: 57m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 30m per day | ▼ 9% State avg: 2h 44m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 1m per day | ▼ 13% State avg: 3h 29m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 0m per day | ▼ 80% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 13m per day | ▼ 18% State avg: 16m per day · National avg: 29m per day |
Lower than the Arkansas average: 71.3%Southridge Village Nursing and Rehab is legally operated by HBNC, Inc., and administered by Brenda Chapman.
In Arkansas, the Department of Human Services, Office of Long Term Care is authorized to conduct unannounced inspections and issue official quality of care reports for all senior living providers.
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arkansas state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | AR Average | vs. AR Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 20 | 21 | This facility has 5% fewer total deficiencies than a typical Arkansas nursing home (20 vs. AR avg 21).↓ 5% better |
|
Deficiencies per year
Average deficiencies per year since 2021.
| 4 | 4.2 | This facility has 5% fewer deficiencies per year than a typical Arkansas nursing home (4 vs. AR avg 4.2).↓ 5% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Arkansas average 4.2
Last Health inspection on Jul 2024
Arkansas average 21.8
Arkansas average 5.32
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
10 of 12 citations resulted from standard inspections; and 2 of 12 resulted from complaint investigations.
100% better than Arkansas averageArkansas average: 0.4
100% better than Arkansas averageArkansas average: 0.2
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
10% fewer staff per resident than Arkansas average
0% compared with Arkansas average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 5 RN Staff are full-time employees. No contractors work on this role.
5
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hoursAssists with medical care and medications.
All 15 LPN Staff are full-time employees. No contractors work on this role.
15
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursHelps with daily care and mobility.
All 57 CNA Staff are full-time employees. No contractors work on this role.
57
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.7 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1,499 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 57 | 0 | 57 | 16,404 | 92 | 100% | 7.7 |
| Licensed Practical Nurse | 15 | 0 | 15 | 5,709 | 92 | 100% | 8.4 |
| Medication Aide/Technician | 12 | 0 | 12 | 3,896 | 92 | 100% | 8.8 |
| Registered Nurse | 5 | 0 | 5 | 1,624 | 92 | 100% | 8.7 |
| RN Director of Nursing | 3 | 0 | 3 | 1,579 | 82 | 89% | 8.1 |
| Clinical Nurse Specialist | 5 | 3 | 8 | 1,491 | 69 | 75% | 6.9 |
| Dietitian | 1 | 0 | 1 | 558 | 79 | 86% | 7.1 |
| Nurse Practitioner | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Aide in Training | 7 | 0 | 7 | 509 | 31 | 34% | 7.8 |
| Physical Therapy Aide | 0 | 2 | 2 | 509 | 67 | 73% | 6.7 |
| Speech Language Pathologist | 0 | 3 | 3 | 482 | 65 | 71% | 6.5 |
| Administrator | 1 | 0 | 1 | 480 | 60 | 65% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 475 | 62 | 67% | 7.7 |
| Qualified Social Worker | 0 | 2 | 2 | 194 | 44 | 48% | 4.4 |
| Other Dietary Services Staff | 1 | 0 | 1 | 127 | 18 | 20% | 7.1 |
| Physical Therapy Assistant | 0 | 5 | 5 | 76 | 30 | 33% | 2.5 |
| Occupational Therapy Aide | 0 | 2 | 2 | 75 | 11 | 12% | 6.3 |
| Respiratory Therapy Technician | 0 | 7 | 7 | 55 | 31 | 34% | 1.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 27 | 3 | 3% | 8.8 |
| Medical Director | 0 | 1 | 1 | 3 | 3 | 3% | 1 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.0
61% better than Arkansas averageArkansas average: 7.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
4.7
65% better than Arkansas averageArkansas average: 13.3
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
7.9%
31% better than Arkansas averageArkansas average: 11.5%
Percent of long-stay residents whose ability to move independently worsened
3.6%
73% better than Arkansas averageArkansas average: 13.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
2.5%
84% better than Arkansas averageArkansas average: 15.1%
Percent of long-stay residents experiencing one or more falls with major injury
2.1%
46% better than Arkansas averageArkansas average: 3.9%
Percent of long-stay high risk residents with pressure ulcers
1.3%
72% better than Arkansas averageArkansas average: 4.7%
Percent of long-stay residents with a urinary tract infection
0.3%
76% better than Arkansas averageArkansas average: 1.3%
Percent of long-stay residents who lose too much weight
0.0%
100% better than Arkansas averageArkansas average: 5.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Arkansas averageArkansas average: 1.5%
Percent of long-stay residents who received an antipsychotic medication
3.0%
71% better than Arkansas averageArkansas average: 10.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
6% better than Arkansas averageArkansas average: 94.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.9%
In line with Arkansas averageArkansas average: 96.2%
Number of hospitalizations per 1,000 long-stay resident days.
2.33
18% worse than Arkansas averageArkansas average: 1.97
Number of outpatient emergency department visits per 1,000 long-stay resident days.
3.53
62% worse than Arkansas averageArkansas average: 2.18
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.1%
5% worse than Arkansas averageArkansas average: 80.9%
Percent of short-stay residents who newly received an antipsychotic medication
2.2%
43% worse than Arkansas averageArkansas average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.1%
10% better than Arkansas averageArkansas average: 77.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
36.6%
45% worse than Arkansas averageArkansas average: 25.2%
Percentage of short-stay residents who had an outpatient emergency department visit.
24.1%
75% worse than Arkansas averageArkansas average: 13.8%
Percentage of SNF residents who experience falls with major injury during their stay.
0.8%
In line with Arkansas averageArkansas average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
64.8%
21% better than Arkansas averageArkansas average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
44.4%
12% worse than Arkansas averageArkansas average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
43% of new residents, usually for short-term rehab.
51% of new residents, often for short stays.
6% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
94Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Southridge Village Nursing and Rehab from 2012–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Most new residents arrive under private pay (51% of admissions), and a typical private pay stay runs around 3 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
400 Southridge Parkway, Heber Springs, AR 72543
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The information below is reported by the Arkansas Department of Human Services, Office of Long Term Care.
| Southridge Village Nursing and Rehab | NH MC RC | Heber Springs | 122
Facility
122
AR AVG
84
Rank
#53 / 330 | 58.2% | -18% | 4.34 | -32% | -7% | $0 | 12 | 3.0 | - | 71 | - |
58
Facility
58
AR AVG
34
Rank
#60 / 419 | Eagle Health Systems Inc | $11.2M | $4.5M | 39.9% | 45196 | ||||
| The Springs of Greers Ferry | NH HC MC PC | Heber Springs | 140
Facility
140
AR AVG
84
Rank
#17 / 330 | 58.6% | -18% | 4.39 | +5% | -6% | $0 | 30 | 5.0 | - | 83 | - |
3
Facility
3
AR AVG
34
Rank
#380 / 419 | Gerald Carlyle | $8.6M | $4.0M | 46.3% | 45158 |
Southridge Village Nursing and Rehab is located in Heber Springs, Arkansas.
Here are the financial assistance programs available to residents in Arkansas.
Southridge Village Nursing and Rehab is legally operated by HBNC, Inc., and administered by Brenda Chapman.
Southridge Village Nursing and Rehab has a walk score of 58. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Southridge Village Nursing and Rehab's occupancy is 58%.
Southridge Village Nursing and Rehab is registered as a for-profit in AR.
Brenda Chapman is the administrator of Southridge Village Nursing and Rehab.
Southridge Village Nursing and Rehab has 122 beds.
Yes — there are 13 photos of Southridge Village Nursing and Rehab in the photo gallery on this page.
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