Delhaven Manor

Nursing Home & Skilled Nursing · Saint Louis, MO

CMS overall rating

5460 Delmar Blvd, Saint Louis, MO 63112-3104 View map

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Delhaven Manor accepts Medicare, Medicaid, and private pay.

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Delhaven Manor accepts Medicare, Medicaid, and private pay.

Overview of Delhaven Manor

Delhaven Manor provides a 156-bed skilled care environment on Delmar Boulevard in Saint Louis, Missouri, under owner Thomas Jackson and operator Delhaven Manor No 2, Inc. The administration processes daily resident transactions across multiple financial tracks, accepting Medicare, Medicaid, and private pay. If you want to check out the local surroundings, the urban location boasts an exceptional walkability score of 92 out of 100, indicating a highly pedestrian-friendly grid where visitors can easily manage local errands or walk to nearby dining spots without needing a car.

Records show a 38 percent occupancy rate coupled with an average length of stay of 210 days, reflecting an operational routine that balances multi-month residential placements with short-term post-hospital therapy. To monitor continuous clinical care and daily movement, the around-the-clock staffing schedule averages 3 hours and 28 minutes of total nursing care per resident each day. This shared workload incorporates 2 hours and 40 minutes from nurse aides who handle direct physical transfers, hygiene tasks, and medication updates supervised by an on-staff physician.

Publicly available survey results show that recent checks noted specific procedural deficiencies involving standard infection control protocols, resident funds management, and staffing credentials, meaning the home’s long-term cumulative citations-per-inspection rate is above zero.

Interested individuals can evaluate how the facility coordinates daily occupational, speech, and physical therapy loops to meet target recovery milestones. The physical layout features dedicated treatment spaces, standard shared dining options, and indoor community rooms designed for localized clinical care. Family members can contact the front desk directly to secure a walk-through of the wings, check private room configurations, and go over standard insurance clearances face-to-face.

Facility Direct Line (314) 361-2902 adm@delhavenmanor.net

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

3h 28m per day

vs avg

1 of 1 metrics below state avg

Staff type	Hours / Day / Resident	vs state avg
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	2h 40m per day	▼ 12% State avg: 3h 3m per day · National avg: 3h 26m per day

Capacity and availability

210 days

156-bed community

A large-scale community that may provide a wide range of amenities, services, and structured programs.

28 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 92 / 100

Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

39%

Lower than the Missouri average: 66.6%

Occupied beds

60 / 156

Average occupied beds in Missouri homes 72 beds

Facility TypeSkilled Nursing Facility

StatusActive

IssuanceDecember 30, 2024

ExpirationDecember 29, 2026

CountySaint Louis City

License Number052372

CMS Certification Number265392

Certification TypeMedicare / Medicaid

Delhaven Manor is legally operated by Delhaven Manor No 2, Inc., and administered by Antoine Wiley.

Corporate EntityDELHAVEN MANOR NO. 2, INC

Owner NameDelhaven Manor No. 2, Inc

Skilled Nursing Facility

156 units

Total beds

156 units

Rehabilitation Services

Doctor on Staff

24-Hour Staffing

Pets not allowed

Since 2018 · 8 years of data 173 deficiencies 21 inspections

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Missouri state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2018 vs. Missouri state average

Overall vs. MO average

Latest Inspection November 13, 2024 Plan Of Correction

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	MO Average	vs. MO Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	173	35	This facility has 394% more total deficiencies than a typical Missouri assisted living residence (173 vs. MO avg 35).↑ 394% worse
Deficiencies per year Average deficiencies per year since 2018.	21.6	4.4	This facility has 391% more deficiencies per year than a typical Missouri assisted living residence (21.6 vs. MO avg 4.4).↑ 391% worse
Deficiencies per inspection Average deficiencies per inspection.	8.2	2.9	This facility has 183% more deficiencies per inspection than a typical Missouri assisted living residence (8.2 vs. MO avg 2.9).↑ 183% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	MO Average	vs. MO Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	21	12	This facility has had 75% more total inspections than the Missouri average (21 vs. MO avg 12). More inspections can mean more regulatory scrutiny rather than worse care.↑ 75% more

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

November 13, 2024 inspection found 8 deficiencies including medication errors (8.11% error rate), dialysis care documentation failures, infection control lapses, and food safety violations.
April 19, 2024 complaint investigation substantiated physical abuse of a resident and multiple medication administration failures causing harm and lack of physician communication.
July 10, 2024 abbreviated survey cited immediate jeopardy for failure to manage behavioral health needs of a resident with substance use disorder; corrective actions were implemented.

Show Inspection Reports

Inspections since 2019

Total health inspections 11

State average N/A

Last Health inspection on Nov 2024

Total health citations

State average N/A

Citations per inspection

4.73

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

33 of 52 citations resulted from standard inspections; and 19 of 52 resulted from complaint investigations.

Breakdown of citation severity (last 7 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

2 critical citations State average: N/A

0 serious citations State average: N/A

47 moderate citations State average: N/A

3 minor citations State average: N/A

Citations history (last 7 years)

Infection Control moderate citation Nov 13, 2024

Corrected

Nutrition moderate citation Nov 13, 2024

Corrected

Pharmacy moderate citation Nov 13, 2024

Corrected

Quality of Care moderate citation Nov 13, 2024

Corrected

Total staff 93

Employees 84

Contractors 9

Staff to resident ratio 1.55 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 39

Average shift 7.5 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 13,137

Nursing staff breakdown

6.3 hours

7.9 hours

7.5 hours

Contractor staffing

636 contractor hours this quarter

Respiratory Therapy Technician: 2 Physical Therapy Aide: 1 Qualified Social Worker: 1 Physical Therapy Assistant: 1 Medical Director: 1 Speech Language Pathologist: 1 Occupational Therapy Aide: 1 Occupational Therapy Assistant: 1

Staff by category


Certified Nursing Assistant	37	0	37	5,054	45	100%	7.5
Medication Aide/Technician	14	0	14	2,844	45	100%	8
Licensed Practical Nurse	16	0	16	2,358	45	100%	7.9
RN Director of Nursing	2	0	2	576	40	89%	8.5
Dental Services Staff	2	0	2	471	34	76%	7.6
Registered Nurse	9	0	9	432	42	93%	6.3
Administrator	2	0	2	274	33	73%	8.1
Dietitian	1	0	1	253	32	71%	7.9
Nurse Practitioner	1	0	1	240	30	67%	8
Qualified Social Worker	0	1	1	217	31	69%	7
Physical Therapy Aide	0	1	1	185	31	69%	6
Respiratory Therapy Technician	0	2	2	156	27	60%	5.8
Physical Therapy Assistant	0	1	1	23	16	36%	1.4
Speech Language Pathologist	0	1	1	23	5	11%	4.6
Medical Director	0	1	1	16	2	4%	8
Occupational Therapy Aide	0	1	1	9	1	2%	8.5
Occupational Therapy Assistant	0	1	1	8	1	2%	8

37 Certified Nursing Assistant

% of Days 100%

14 Medication Aide/Technician

% of Days 100%

16 Licensed Practical Nurse

% of Days 100%

2 RN Director of Nursing

% of Days 89%

2 Dental Services Staff

% of Days 76%

9 Registered Nurse

% of Days 93%

2 Administrator

% of Days 73%

1 Dietitian

% of Days 71%

1 Nurse Practitioner

% of Days 67%

1 Qualified Social Worker

% of Days 69%

1 Physical Therapy Aide

% of Days 69%

2 Respiratory Therapy Technician

% of Days 60%

1 Physical Therapy Assistant

% of Days 36%

1 Speech Language Pathologist

% of Days 11%

1 Medical Director

% of Days 4%

1 Occupational Therapy Aide

% of Days 2%

1 Occupational Therapy Assistant

% of Days 2%

View All Staffing Data

Total fines amount $73K

In line with State average

State average: $73K

Number of fines 1

59% fewer fines than State average

State average: 2.4

Payment Denials 1

45% more payment denials than State average

State average: 0.7

Fines amount comparison

This facility $73K

State average $73K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

2 penalties in the past 3 years

Multiple penalties were reported in the last 3 years.

Civil Money Penalty Jun 17, 2024

$73K

Payment Denial Jun 17, 2024

5 days

Last updated: Jan 2026

High-risk clinical events score 10.2

7% better than State average

State average: 10.9

Functional decline score 15.1

22% better than State average

State average: 19.5

Long-stay resident measures

Above average State avg: 2.7

Need for Help with Daily Activities Increased 20.4%

In line with State average

State average: 19.8%

Walking Ability Worsened 13.6%

34% better than State average

State average: 20.6%

Low Risk Residents with Bowel/Bladder Incontinence 11.3%

38% better than State average

State average: 18.1%

Falls with Major Injury 1.2%

71% better than State average

State average: 4.0%

High Risk Residents with Pressure Ulcers 6.4%

27% worse than State average

State average: 5.0%

Urinary Tract Infection 0.0%

100% better than State average

State average: 2.7%

Lost Too Much Weight 9.2%

66% worse than State average

State average: 5.6%

Depressive Symptoms 5.2%

59% better than State average

State average: 12.8%

Antipsychotic Use 20.8%

5% better than State average

State average: 22.0%

Pneumococcal Vaccine 36.4%

57% worse than State average

State average: 85.2%

Influenza Vaccine 80.9%

11% worse than State average

State average: 90.9%

Hospitalizations per 1,000 days 1.15

45% better than State average

State average: 2.08

ED visits per 1,000 days 1.34

43% better than State average

State average: 2.35

Short-stay resident measures

Pneumococcal Vaccine 4.4%

93% worse than State average

State average: 66.6%

Antipsychotic medication increase 1.9%

15% better than State average

State average: 2.2%

Influenza Vaccine 2.4%

96% worse than State average

State average: 63.5%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Breakdown by payment type

Medicare

17% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

28% of new residents, often for short stays.

Typical stay 4 days

Medicaid

55% of new residents, often for long-term daily care.

Typical stay 10 - 11 months

Total residents 60

Medicaid

100% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Delhaven Manor from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 34.3% ↓ 0.7pp vs 2022

Net Patient Income -$835.7K ↓ ~$613.1K vs 2022

Payroll Costs $2.4M ↑ ~$470.3K vs 2022

Operating Margin -21.8% ↓ 16.9pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	45.4%	44.1%	42.9%	42.1%	42.5%	38.3%	36.0%	40.1%	37.9%	37.5%	34.7%	35.0%	34.3%
Beds	156	156	156	156	156	156	156	156	156	156	156	156	156
Net Income	$52,759	$164,291	$124,176	$120,084	$227,694	$34,302	-$118,232	$2,942	-$183,521	$1,097,772	-$48,549	-$190,450	-$815,623
Gross Revenue	$4,617,125	$4,536,591	$4,349,747	$4,470,724	$4,698,110	$4,044,673	$4,087,507	$4,560,661	$4,383,823	$4,488,297	$4,912,810	$5,415,347	$4,862,304
Operating Expenses	$4,216,751	$4,244,925	$4,147,720	$4,111,494	$4,082,089	$3,791,909	$3,857,487	$4,150,404	$4,236,203	$4,446,331	$4,393,673	$4,711,338	$4,663,600
Net Patient Income	$13,992	$117,835	$116,755	$114,269	$188,011	$7,665	-$158,353	-$18,263	-$192,910	-$85,517	-$161,461	-$222,551	-$835,691
Net Patient Revenue	$4,230,743	$4,362,760	$4,264,475	$4,225,763	$4,270,100	$3,799,574	$3,699,134	$4,132,141	$4,043,293	$4,360,814	$4,232,212	$4,488,787	$3,827,909
Payroll Costs	$1,876,027	$1,933,161	$2,023,493	$2,001,358	$1,953,469	$1,823,551	$1,943,628	$2,067,092	$2,036,467	$1,935,696	$1,832,704	$1,929,211	$2,399,473
Operating Margin %	0.3%	2.7%	2.7%	2.7%	4.4%	0.2%	-4.3%	-0.4%	-4.8%	-2.0%	-3.8%	-5.0%	-21.8%
Medicare %	6.9%	7.9%	4.7%	3.8%	3.3%	2.2%	3.3%	3.8%	5.0%	6.3%	8.3%	9.6%	3.6%
Medicaid %	88.8%	87.6%	91.3%	89.3%	87.2%	91.3%	89.8%	87.8%	89.5%	88.8%	89.8%	89.3%	95.9%
Private %	4.3%	4.5%	3.9%	6.9%	9.5%	6.5%	6.9%	8.4%	5.5%	4.9%	1.9%	1.1%	0.6%
Net Patient Revenue/Day	$164	$173	$174	$176	$177	$174	$181	$181	$187	$203	$214	$225	$196
Cost/Day	$163	$169	$170	$172	$169	$174	$188	$182	$196	$207	$223	$236	$239
Avg Length of Stay	129.3 days	202.9 days	280.9 days	202.9 days	12.2 days	191.7 days	163.9 days	120.1 days	158.8 days	133.1 days	110.9 days	136.5 days	209.8 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$3.8M

Net patient income

-$835.7K

For-profit Corporation

Net patient revenue

$3.8M

Net patient income

-$835.7K

Other income

$20.1K

Payroll costs

$2.4M 62.7% of net patient revenue

Other operating costs

$2.3M

Total costs

$4.7M

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

Most new residents arrive under Medicaid (55% of admissions), and a typical Medicaid stay runs around 10 - 11 months.

Coverage residents most often arrive under.

Medicare 17%

Private pay 28%

Medicaid 55%

Coverage residents most often leave under.

Medicare 11%

Private pay 27%

Medicaid 62%

0.0 miles from city center Estimated distance in miles from Saint Louis's city center to Delhaven Manor's address, calculated via Google Maps.

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The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.


Laclede Groves	NH AL IL MC	St. Louis	-	251	-	35	-
Republic Nursing and Rehab	NH	Republic	-	127	-	48	Private / Semi-Private Rooms
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Heisinger Bluffs	NH AL IL MC RC SNF	Jefferson City	-	111	-	32	1 Bed / 2 Bed / 3 Bed
Delhaven Manor	NH SNF	Saint Louis	-	156	A+	92	-

Nursing Home Explorer

What neighborhood is Delhaven Manor in?

Delhaven Manor is in the USA neighborhood of SAINT LOUIS.

Who is the owner of Delhaven Manor?

Delhaven Manor is legally operated by Delhaven Manor No 2, Inc., and administered by Antoine Wiley.

Is Delhaven Manor in a walkable area?

Delhaven Manor has a walk score of 92. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

What is the license number of Delhaven Manor?

According to MO state health department records, Delhaven Manor's license number is 052372.

When does Delhaven Manor's license expire?

According to MO state health department records, Delhaven Manor's license expires on December 29, 2026.

What is the occupancy rate at Delhaven Manor?

Delhaven Manor's occupancy is 39%.

Are pets allowed at Delhaven Manor?

No, Delhaven Manor has a no-pet policy.

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Delhaven Manor

Overview of Delhaven Manor

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Type Of Units

Therapy & Rehabilitation

Staffing & Medical

Additional Policies & Features

Amenities & Lifestyle

Contact Delhaven Manor

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Missouri state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2019

Breakdown of citation severity (last 7 years)

Citations history (last 7 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

37 Certified Nursing Assistant

14 Medication Aide/Technician

16 Licensed Practical Nurse

2 RN Director of Nursing

2 Dental Services Staff

9 Registered Nurse

2 Administrator

1 Dietitian

1 Nurse Practitioner

1 Qualified Social Worker

1 Physical Therapy Aide

2 Respiratory Therapy Technician

1 Physical Therapy Assistant

1 Speech Language Pathologist

1 Medical Director

1 Occupational Therapy Aide

1 Occupational Therapy Assistant

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly long-term care residents

Admissions

Discharges

Places of interest near Delhaven Manor

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