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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Crouse Community Center INC, a nonprofit nursing facility in Morrisville, has operated for 22 years under ownership by David Felton. The 120-bed community positions itself as a short-term post-acute provider, with Medicare patients (80% of admissions) typically staying 20 days and private-pay residents (20%) remaining 1–2 years. The facility declines Medicaid participation despite the current census breakdown showing 73.9% Medicaid residents; a discrepancy reflecting historical payer evolution.
Programming emphasizes rehabilitation recovery, adult day services, outpatient therapy, and respite placement. Governance includes active resident and family councils. The facility maintains on-site nurse aide training capacity and reported 99% employee influenza vaccination coverage.
Nursing resources total 4 hours per resident daily, 14% above the state average. What distinguishes Crouse is its RN allocation: 59 minutes daily (40% above state) and an exceptional 58 minutes on weekends (107% above state average), providing substantially stronger physician-directed oversight than typical facilities. However, this strength masks a critical gap: LPN hours plummet to 12 minutes daily; 74% below average. Nurse aide presence (2 hours 50 minutes) compensates partially but cannot substitute for the licensed practical nurse scope.
The workforce includes 42 RNs, 16 LPNs, 105 CNAs, plus respiratory technicians, PT assistants, and clinical specialists. Contractors represent a negligible 0.3% of labor hours.
The January 2025 survey identified 17 deficiencies: care planning, privacy, pharmacy practice, and extensive life safety lapses (electrical, fire, corridors, sprinklers, smoke barriers). All were corrected.
The March 2023 inspection similarly documented 9 deficiencies now remedied. Complaint filings remain sparse at 19 total (76% below state), a favorable signal, with 4 investigations and zero substantiated harm findings. One enforcement action (Dec 2020, infection control) is on record.
Antipsychotic use reaches 25.2%; double the state rate, and functional decline metrics (30.4% walking impairment, 33.6% ADL decline) run 66–104% worse than state. Yet depressive symptoms register at 0.3% (exceptional), and pressure ulcer prevention exceeds state performance by 52%. Short-stay falls with major injury spike at 2.2% versus 0.8% statewide.
Crouse Community Center demonstrates competing institutional characteristics: elevated RN presence and low complaint volume alongside profound functional decline, high medication intensity, and financial distress.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 83rd out of 387 homes in New York for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 56m per day | ▲ 33% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 13m per day | ▼ 72% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 41m per day | ▲ 23% State avg: 2h 11m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 34m per day | ▲ 13% State avg: 3h 10m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 11m per day | ▲ 53% State avg: 7m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 56m per day | ▲ 101% State avg: 28m per day · National avg: 28m per day |
Higher than the New York average: 88.3%Crouse Community Center Inc is legally operated by Crouse Community Center, Inc (Not for Profit).
Key information about the people who lead and staff this community.
In New York State, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Inspection score unavailable
Not enough inspection history to generate a score.
Average score for New York State nursing homes: B 83/100
Enforcement actions are formal penalties or interventions imposed by New York State regulators when a nursing home fails to meet state or federal care, safety, or regulatory standards. They may include directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
This facility has 1 enforcement action. 33% of New York State nursing homes have zero, and the statewide average is 1.6.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York State state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 10 | 13 | This facility has 23% fewer total citations than a typical New York State nursing home (10 vs. NY avg 13).↓ 23% better |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 6 | 20 | This facility has 70% fewer health citations than a typical New York State nursing home (6 vs. NY avg 20).↓ 70% better |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 4 | 4 | This facility has life safety citations in line with the New York State average (4 vs. NY avg 4).— At avg |
|
Citations per year
Average citations per year since 2021.
| 2 | 2.6 | This facility has 23% fewer citations per year than a typical New York State nursing home (2 vs. NY avg 2.6).↓ 23% better |
|
Citations per inspection
Average citations per inspection.
| 5 | 1.4 | This facility has 257% more citations per inspection than a typical New York State nursing home (5 vs. NY avg 1.4).↑ 257% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 2 | 9 | This facility has 78% fewer total inspections than a typical New York State nursing home (2 vs. NY avg 9).↓ 78% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 2 | 4 | This facility has 50% fewer inspections with citations than a typical New York State nursing home (2 vs. NY avg 4).↓ 50% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York State nursing home (100% vs. NY avg 44%).↑ 56% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 19 | 79 | This facility has 76% fewer total complaints than a typical New York State nursing home (19 vs. NY avg 79).↓ 76% better |
|
Complaints per year
Average complaints per year since 2021.
| 3.8 | 15.8 | This facility has 76% fewer complaints per year than a typical New York State nursing home (3.8 vs. NY avg 15.8).↓ 76% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.16 | 0.50 | This facility has 68% fewer complaints per bed than a typical New York State nursing home (0.16 vs. NY avg 0.5).↓ 68% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York State regulators.
| 4 | 15 | This facility has 73% fewer complaint investigations than a typical New York State nursing home (4 vs. NY avg 15).↓ 73% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
New York State average 3.6
Last Health inspection on Jan 2025
New York State average 18.5
New York State average 5.05
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 13 citations resulted from standard inspections.
100% better than New York State averageNew York State average: 0.2
100% better than New York State averageNew York State average: 0.2
Corrected
Corrected
Corrected
Corrected
How this facility protects residents through staff vaccination policies and immunization practices.
Percentage of facility employees vaccinated against influenza.
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
10
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
5
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
5
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2021
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2025Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
1197% more staff per resident than New York average
6% worse than New York average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 42 RN Staff are full-time employees. No contractors work on this role.
42
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursAssists with medical care and medications.
All 16 LPN Staff are full-time employees. No contractors work on this role.
16
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursHelps with daily care and mobility.
All 105 CNA Staff are full-time employees. No contractors work on this role.
105
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
153 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 105 | 0 | 105 | 27,772 | 92 | 100% | 7.2 |
| Registered Nurse | 42 | 0 | 42 | 8,771 | 92 | 100% | 7.2 |
| Licensed Practical Nurse | 16 | 0 | 16 | 2,285 | 79 | 86% | 7.6 |
| Respiratory Therapy Technician | 7 | 0 | 7 | 1,878 | 70 | 76% | 7.3 |
| Physical Therapy Assistant | 6 | 0 | 6 | 1,488 | 80 | 87% | 7.2 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,140 | 90 | 98% | 7.2 |
| Mental Health Service Worker | 2 | 0 | 2 | 932 | 65 | 71% | 7.5 |
| Qualified Social Worker | 2 | 0 | 2 | 843 | 71 | 77% | 6.9 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 731 | 61 | 66% | 6.9 |
| Nurse Aide in Training | 8 | 0 | 8 | 485 | 15 | 16% | 5.4 |
| Dietitian | 1 | 0 | 1 | 477 | 58 | 63% | 8.2 |
| Administrator | 1 | 0 | 1 | 456 | 58 | 63% | 7.9 |
| Nurse Practitioner | 1 | 0 | 1 | 310 | 40 | 43% | 7.8 |
| Medical Director | 1 | 0 | 1 | 264 | 66 | 72% | 4 |
| Feeding Assistant | 1 | 0 | 1 | 111 | 12 | 13% | 9.2 |
| Occupational Therapy Aide | 0 | 1 | 1 | 104 | 13 | 14% | 8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 49 | 6 | 7% | 8.2 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.7
60% worse than New York State averageNew York State average: 9.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
30.1
66% worse than New York State averageNew York State average: 18.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
33.6%
104% worse than New York State averageNew York State average: 16.4%
Percent of long-stay residents whose ability to move independently worsened
30.4%
83% worse than New York State averageNew York State average: 16.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.4%
24% worse than New York State averageNew York State average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
2.8%
6% better than New York State averageNew York State average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
3.5%
52% better than New York State averageNew York State average: 7.2%
Percent of long-stay residents with a urinary tract infection
4.0%
182% worse than New York State averageNew York State average: 1.4%
Percent of long-stay residents who lose too much weight
8.4%
38% worse than New York State averageNew York State average: 6.1%
Percent of long-stay residents who have depressive symptoms
0.3%
99% better than New York State averageNew York State average: 18.1%
Percent of long-stay residents who received an antipsychotic medication
25.2%
100% worse than New York State averageNew York State average: 12.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
9% better than New York State averageNew York State average: 91.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than New York State averageNew York State average: 95.2%
Number of hospitalizations per 1,000 long-stay resident days.
1.46
15% better than New York State averageNew York State average: 1.71
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.98
47% worse than New York State averageNew York State average: 1.35
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.2%
28% better than New York State averageNew York State average: 76.6%
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
21% worse than New York State averageNew York State average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.4%
20% better than New York State averageNew York State average: 78.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
18.6%
10% better than New York State averageNew York State average: 20.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
10.8%
11% worse than New York State averageNew York State average: 9.7%
Percentage of SNF residents who experience falls with major injury during their stay.
2.2%
190% worse than New York State averageNew York State average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
54.9%
In line with New York State averageNew York State average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
40.6%
20% worse than New York State averageNew York State average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
80% of new residents, usually for short-term rehab.
20% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
88Residents meet regularly to discuss policies, care quality, and activities
Family members meet regularly to discuss policies, care quality, and activities
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Crouse Community Center Inc based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #249 / 382Payroll — State benchmarkedThis home is ranked 249th out of 382 homes in New York. Shows total annual staff payroll benchmarked to the New York average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents typically stay for a few weeks or months before returning home or moving on.
0.0 miles from city center
Estimated distance in miles from Morrisville's city center to Crouse Community Center Inc's address, calculated via Google Maps.
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Crouse Community Center Inc is located in Morrisville, New York.
Here are the financial assistance programs available to residents in New York.
The legal owner and operator of Crouse Community Center Inc is Crouse Community Center, Inc (Not for Profit).
Crouse Community Center Inc has a walk score of 34. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to NY state health department records, Crouse Community Center Inc's license number is 2623300N.
Crouse Community Center Inc's occupancy is 96%.
Crouse Community Center Inc has 120 beds.
Crouse Community Center Inc has had 10 recently reported deficiencies.
Yes — there are 4 photos of Crouse Community Center Inc in the photo gallery on this page.
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