Show Inspection Reports
Total health inspections
10
State average N/A
Last Health inspection on May 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
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Assisted Living in USA
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Troy Victorian Rehabilitation & Nursing Care Center
Assisted Living in USA
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Troy Victorian Rehabilitation & Nursing Care Center
Troy Victorian Rehabilitation & Nursing Care Center is a skilled nursing and rehabilitation facility located in Troy, New York. It offers a wide range of services, including long-term care, short-term rehabilitation, and respite care. The center is committed to providing residents with the highest quality care in a comfortable and home-like setting.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
120
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
94.7%
Residents per day (avg)
109
Occupancy rate
94.7%
Residents per day (avg)
109
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
29% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
36% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
35% of new residents, often for long-term daily care.
Typical stay
7 - 8 months
Finances and operations
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$16.2M
Operating loss
-$692.5K
Privately-owned community
Operated by a partnership between two or more business owners.
Home revenue
$16.2M
Operating loss
-$692.5K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.8M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$16.9M
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
About this community
Facility TypeNursing Home
StatusActive
CountyRensselaer
License Number4161000N
CMS Certification Number335377
Owner NameTroy Diamond Operations, LLC (For Profit)
Rehabilitation Services
Respite Care
Short-Term Rehab
Nursing Services
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Rehabilitation
Short-Term Rehabilitation
Private & Semi-Private Rooms
On-Site Beauty Salon / Barber
Housekeeping & Laundry
Wi-Fi & Cable Tv
Activity Room / Common Areas
Outdoor Courtyard / Garden
On-Site Religious Services
Specific ProgramsRehabilitation, Personal Care and Independent Living, Skilled Nursing, Medical & Nursing Services, Specialty Clinical Services, Rehabilitation Services, Dining & Nutrition Services, Psychosocial & Lifestyle Support Services, Memory & Cognitive Care, Other Support Services
Religious ServicesYes
Food DescriptionThree daily meals and snacks, therapeutic and modified diets, dietitian consultation, in-room dining options.
Meals IncludedYes
Meals Per Day3
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
13 inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
13 with citations, 0 without citations
New York average: 9 inspections (5 with citations)
179 complaints
149.2 complaints per 100 occupied beds
New York average: 49.9 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 79 complaints
Latest inspection
Date
May 9, 2025
Complaint Investigation91 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 29 citations
61 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
New York average: 22 deficiencies
6
enforcement actions
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety, or regulatory standards.
July 5, 2024: Stipulation & Order #: NH-24-060
A formal agreement with the state to correct serious or repeated issues.
February 23, 2021: Stipulation & Order #: NH-21-157
A formal agreement with the state to correct serious or repeated issues.
October 21, 2016: Stipulation & Order #: NH-17-030
A formal agreement with the state to correct serious or repeated issues.
April 4, 2013: Stipulation & Order #: NH-16-156
A formal agreement with the state to correct serious or repeated issues.
April 11, 2014: Stipulation & Order #: NH-16-012
A formal agreement with the state to correct serious or repeated issues.
September 4, 2012: Stipulation & Order #: NH-16-025
A formal agreement with the state to correct serious or repeated issues.
Inspection Report Summary for Troy Victorian Rehabilitation & Nursing Care Center
The most recent inspection on May 9, 2025, identified multiple deficiencies related to care planning, abuse prevention, medication errors, and the physical environment, with most issues corrected by July 2025. Earlier inspections showed a pattern of citations involving care planning, abuse prevention, medication management, safety hazards, and reporting requirements, including a prior immediate jeopardy finding for accident hazards that was corrected. Inspectors frequently cited issues with resident care plans, abuse prevention, medication error rates, and safety supervision, while enforcement actions such as fines or license suspensions were not listed in the available reports. Complaint investigations were unsubstantiated or not noted, and no substantiated complaints were reported. The facility’s record shows recurring areas of concern but also demonstrates correction of deficiencies over time.
Health Inspection History
Inspections
Total health citations
68
State average N/A
Citations per inspection
6.8
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
39 of 68 citations resulted from standard inspections; 15 of 68 resulted from complaint investigations; and 14 of 68 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
In line with State averageState average: N/A
Serious Health citations
1
1
In line with State averageState average: N/A
1 critical citation
1 serious citation
66 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect serious citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 09, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 09, 2025
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 09, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
May 09, 2025
Corrected
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
May 09, 2025
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
May 09, 2025
Corrected
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
May 09, 2025
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
May 09, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Usa The information below is reported by the New York State Department of Health.
Filter by care type
| Troy Victorian Rehabilitation & Nursing Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Troy | 120 | No | - | - | - |
| Job Haines Home |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Bloomfield | 40 | No | - | 85 | Studio / 1 Bed / Private / Semi-Private Rooms |
| Village Care Homes Assisted Living – Stephen F Austin |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe | 16 | No | - | 27 | Private / Semi-Private Suite |
| Countryside Manor Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe | 12 | No | - | 8 | - |
| Anton’s Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Boerne | 10 | No | - | - | - |
Places of interest near Troy Victorian Rehabilitation & Nursing Care Center
6.5 miles from city center
Estimated distance in miles from Troy's city center to Troy Victorian Rehabilitation & Nursing Care Center's address, calculated via Google Maps.
Calculate Travel Distance to Troy Victorian Rehabilitation & Nursing Care Center
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
138
Employees
134
Contractors
4
Staff to resident ratio
1.29:1
0% compared with State averageState average ratio: 0:0
Avg staff/day
50
Average shift
8 hours
0% compared with State averageState average: 0 hours
Total staff hours (quarter)
36,320
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
10
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
23
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
66
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
4.7%
1,705 contractor hours this quarter
Licensed Practical Nurse: 4
Staff by category
| Certified Nursing Assistant | 66 | 0 | 66 | 15,675 | 91 | 100% | 8.2 |
| Licensed Practical Nurse | 19 | 4 | 23 | 8,596 | 91 | 100% | 8.5 |
| Registered Nurse | 10 | 0 | 10 | 2,635 | 91 | 100% | 8.2 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 1,577 | 70 | 77% | 8.2 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,125 | 87 | 96% | 6.6 |
| RN Director of Nursing | 2 | 0 | 2 | 981 | 67 | 74% | 8 |
| Speech Language Pathologist | 3 | 0 | 3 | 909 | 76 | 84% | 7 |
| Physical Therapy Assistant | 6 | 0 | 6 | 827 | 75 | 82% | 5.7 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 601 | 79 | 87% | 7.2 |
| Physical Therapy Aide | 2 | 0 | 2 | 569 | 70 | 77% | 7 |
| Nurse Practitioner | 2 | 0 | 2 | 503 | 64 | 70% | 7.9 |
| Mental Health Service Worker | 1 | 0 | 1 | 465 | 63 | 69% | 7.4 |
| Dietitian | 1 | 0 | 1 | 450 | 59 | 65% | 7.6 |
| Administrator | 1 | 0 | 1 | 432 | 55 | 60% | 7.9 |
| Respiratory Therapist | 1 | 0 | 1 | 427 | 58 | 64% | 7.4 |
| Qualified Social Worker | 3 | 0 | 3 | 426 | 64 | 70% | 6 |
| Occupational Therapy Aide | 1 | 0 | 1 | 116 | 55 | 60% | 2.1 |
| Medical Director | 1 | 0 | 1 | 8 | 2 | 2% | 4 |
66 Certified Nursing Assistant
% of Days
100%
23 Licensed Practical Nurse
% of Days
100%
10 Registered Nurse
% of Days
100%
7 Clinical Nurse Specialist
% of Days
77%
3 Other Dietary Services Staff
% of Days
96%
2 RN Director of Nursing
% of Days
74%
3 Speech Language Pathologist
% of Days
84%
6 Physical Therapy Assistant
% of Days
82%
5 Respiratory Therapy Technician
% of Days
87%
2 Physical Therapy Aide
% of Days
77%
2 Nurse Practitioner
% of Days
70%
1 Mental Health Service Worker
% of Days
69%
1 Dietitian
% of Days
65%
1 Administrator
% of Days
60%
1 Respiratory Therapist
% of Days
64%
3 Qualified Social Worker
% of Days
70%
1 Occupational Therapy Aide
% of Days
60%
1 Medical Director
% of Days
2%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
107
Medicare
23
21.5% of residents
Medicaid
82
76.6% of residents
Private pay or other
2
1.9% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.3
15% worse than State averageState average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.0
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.0
10% worse than State averageState average: 18.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
18.5%
Percent of long-stay residents whose need for help with daily activities has increased
18.5%
13% worse than State averageState average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
16.6%
Percent of long-stay residents whose ability to move independently worsened
16.6%
In line with State averageState average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.8%
16% worse than State averageState average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.5%
Percent of long-stay residents experiencing one or more falls with major injury
4.5%
52% worse than State averageState average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
8.6%
Percent of long-stay high risk residents with pressure ulcers
8.6%
21% worse than State averageState average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
4.9%
Percent of long-stay residents with a urinary tract infection
4.9%
252% worse than State averageState average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
8.2%
Percent of long-stay residents who lose too much weight
8.2%
35% worse than State averageState average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
15.9%
Percent of long-stay residents who have depressive symptoms
15.9%
12% better than State averageState average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
23.8%
Percent of long-stay residents who received an antipsychotic medication
23.8%
89% worse than State averageState average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
81.3%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
81.3%
11% worse than State averageState average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.5%
In line with State averageState average: 95.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
77.9%
In line with State averageState average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
4.4%
Percent of short-stay residents who newly received an antipsychotic medication
4.4%
242% worse than State averageState average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
75.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
75.8%
In line with State averageState average: 78.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$184K
177% higher than State averageState average: $66K
Number of fines
2
In line with State averageState average: 2.0
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than State averageState average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$184K
State average
$66K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 9, 2025
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
May 9, 2025
$160K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 5, 2024
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Jul 5, 2024
$25K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Troy Victorian Rehabilitation & Nursing Care Center based on CMS SNF Cost Reports.
Occupancy Rate
94.7%
↑ 1.8pp vs 2022
Net Income
-$692.5K
↓ ~$125.9K vs 2022
Total Payroll
$8.9M
↑ ~$1.4M vs 2022
Profit Margin
-4.3%
↓ 0.4pp vs 2022
Loading trend charts...
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