Heart of the Ozarks Healthcare Center

Heart of the Ozarks Healthcare Center is a Nursing Home in Missouri

Heart of the Ozarks… is a Nursing Home in Missouri

Heart of the Ozarks Healthcare Center

AVA, MO 65608-8903 View Map

Heart of the Ozarks Healthcare Center is a Nursing Home in Missouri

Heart of the Ozarks… is a Nursing Home in Missouri

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Overview of Heart of the Ozarks Healthcare Center
Heart of the Ozarks Healthcare is a skilled nursing and rehabilitation center located in Ava, Missouri. It offers 24-hour skilled nursing care, individualized rehabilitation programs, and a warm, family-oriented atmosphere. The facility focuses on enhancing the quality of life for its residents through engaging activities and comprehensive support.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.22/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
4/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
2/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
2/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 120

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Missouri average
Occupancy rate 64.1%
Residents per day (avg) 72
Occupancy rate
64.1%
Residents per day (avg)
72

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

26% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

53% of new residents, often for short stays.

Typical stay 1 months

Medicaid

21% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Proprietary home
Corporation
Home revenue
$8.2M
Profit
$737.2K
Proprietary home Corporation
Home revenue
$8,163,069.00
Profit
$737,195.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.2M
27.4% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.2M
Total costs $7.4M
Bed community size
120-bed community
A larger shared setting that may offer more common spaces and organized community services.

About this community

Facility Type
SNF

Additional licensing details

CMS Certification Number: 265254
Certification type: Medicare/Medicaid
County: DOUGLAS

Ownership & operating entity

Heart of the Ozarks Healthcare Center is administrated by RANDEE JO EVANS.

Owner name: AVA NO. 1, INC

Care Services

Nursing Services
Rehabilitation Services
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing

All Levels of Care

Skilled Nursing
Rehabilitation

Amenities & Lifestyle

Private and semi-private accommodations
Engaging recreational and social activities
24-hour skilled nursing oversight
Emotional and spiritual support
A warm
family-oriented atmosphere

Programs & Activities

Specific Programs
Transportation Services, 24-Hour Nursing Care, Professional staff, Additional Services
Volunteer Programs
Yes

Compare Nursing Homes around Missouri

The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.
Bertrand Nursing And Rehab Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Bertrand
60
No
5
CHANCE, DON
78.8%
$5,145,452.00
$2,268,233.00
44.1%
53.70
5/5
3.6515
5/5
3/5
2/5
-
Heart of the Ozarks Healthcare Center
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MO 65608-8903
120
No
-
AVA EXEMPT TR
64.1%
$7,821,512.00
$2,239,184.00
28.6%
72.00
4/5
3.2198
4/5
2/5
2/5
-
Advanced Care of St Joseph
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MO 64505-1872
180
No
-
NORTH 18TH STREET CONSULTING LLC
57.2%
$5,504,210.00
$2,303,058.00
41.8%
141.10
1/5
2.1152
2/5
1/5
4/5
1
Amberwood Estates Nursing and Rehabilitation
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MO 63121-1407
115
No
-
BERMUDA DRIVE CONSULTING LLC
81.7%
$5,482,532.00
$3,052,207.00
55.7%
79.70
1/5
1.7169
2/5
1/5
2/5
4
Good Shepherd Care Community
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

HC

Hospice Care

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Concordia
-
No
38
-
-
-
-
-
-
-
-
-
-
-
-

Places of interest near Heart of the Ozarks Healthcare Center

Address 0.0 miles from city center

Address AVA, MO 65608-8903

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

89
Total Staff
77
Employees
12
Contractors
24,046
Total Hours (Quarter)
33
Avg Staff/Day
8
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse128.3 No
Licensed Practical Nurse69.7 No
Certified Nursing Assistant258.5 No
Staff by Category
Administration
3 staff
8hs shift avg
Nursing Staff
73 staff
8.4hs shift avg
Physicians & Practitioners
1 staff
8hs shift avg
Therapy Services
11 staff
6.4hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
0 staff
0hs shift avg
Dietary Services
0 staff
0hs shift avg
Other Services
1 staff
7.7hs shift avg
Contractor Analysis
9.2%
of total hours from contractors
2,215 contractor hours this quarter
Physical Therapy Assistant: 2 Speech Language Pathologist: 2 Physical Therapy Aide: 2 Respiratory Therapy Technician: 3 Occupational Therapy Assistant: 1 Medical Director: 1 Occupational Therapy Aide: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant250258,59791100%8.5
Nurse Aide in Training220224,36991100%7.4
Registered Nurse120122,81891100%8.3
Medication Aide/Technician8082,75791100%9.2
Licensed Practical Nurse6061,8078290%9.7
Physical Therapy Aide0229986470%8.8
Speech Language Pathologist0229136774%8.3
Administrator2025206571%8
Nurse Practitioner1015046369%8
Dental Services Staff1014606066%7.7
Physical Therapy Assistant0221685662%3
Respiratory Therapy Technician033485662%0.9
Medical Director0113244%8
Occupational Therapy Assistant0113244%8
Occupational Therapy Aide0112433%8

Health Inspection History

Total Health inspections 5
24% below Missouri average
Missouri average: 6.6

Last Health inspection on Mar 2025

Total Health citations 23
37% below Missouri average
Missouri average: 36.5

4.6 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 21 citations
Complaint investigations 2 citations
Breakdown of citations
Critical Health citations 0
100% below Missouri average
Missouri average: 0.7
Serious Health citations 0
100% below Missouri average
Missouri average: 1.0
Moderate Health citations 23

Minor Health citations 0
Citations history (last 3 years)
Nursing Services moderate citation Mar 25, 2025
Corrected

Nutrition moderate citation Aug 22, 2024
Corrected

Pharmacy moderate citation Aug 22, 2024
Corrected

Quality of Care moderate citation Aug 22, 2024
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit LLC
Part of: AVA NO 1 INC
Resident Census by Payment Source
81 Total Residents
Medicare 6 (7.4%)
Medicaid 51 (63%)
Private Pay/Other 24 (29.6%)
Programs & Services
Residents' Group
Nurse Aide Training
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 12.2
12% worse than Missouri average
Missouri average: 10.9
Functional decline score 22.6
16% worse than Missouri average
Missouri average: 19.5
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 25.2%
28% above Missouri average.

Walking Ability Worsened 19.1%
7% below Missouri average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 23.4%
29% above Missouri average.
Safety & clinical stability

Falls with Major Injury 4.4%
10% above Missouri average.

High Risk Residents with Pressure Ulcers 9.5%
89% above Missouri average.

Urinary Tract Infection 2.3%
14% below Missouri average.
Emotional & behavioral wellbeing

Depressive Symptoms 1.2%
91% below Missouri average.

Antipsychotic Use 20.3%
8% below Missouri average.
Preventive care

Pneumococcal Vaccine 100.0%
17% above Missouri average.

Influenza Vaccine 100.0%
10% above Missouri average.
Nutrition & physical health

Lost Too Much Weight 2.7%
51% below Missouri average.
Short-stay resident measures
Pneumococcal Vaccine 98.3%

48% better than Missouri average
Antipsychotic medication increase 3.2%

44% worse than Missouri average
Influenza Vaccine 91.5%

44% better than Missouri average

Guides for Better Senior Living

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Financial Aid for Missouri Seniors

Get financial aid guidance

Aged and Disabled Waiver

Missouri Medicaid A&D Waiver

Age 65+ or disabled, Missouri resident, Medicaid- eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Rural access prioritized.

Missouri Supplemental Nursing Care (SNC)

MO SNC

Age 65+, Missouri resident, in approved facility.

~$1,215/month (individual).

$2,000 (individual).

Supplements SSI; facility-based only.

Structured Family Caregiving Waiver (SFCW)

Missouri Structured Family Caregiving Waiver

Age 65+, Missouri resident, MO HealthNet-eligible, NFLOC, dementia diagnosis, live with caregiver.

~$2,901/month (300% FBR, individual); QIT required.

$5,909.25 (individual), $11,818.45 (couple).

Caregiver must be family; small program size.

MO HealthNet Aged, Blind, and Disabled (ABD)

Missouri MO HealthNet ABD

Age 65+ or disabled, Missouri resident, MO HealthNet-eligible, needs help with 1+ ADL.

~$1,690/month (individual, projected); spenddown allowed.

$5,909.25 (individual), $11,818.45 (couple).

Less intensive than waivers; statewide access.

Medicare Savings Program (MSP)

Missouri Medicare Savings Program

Age 65+ or disabled, Missouri resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Missouri Caregiver Program (Customized Caregiver Training & Relief)

Missouri Caregiver Program

Caregivers of 60+ with dementia, Missouri resident, functional needs (2+ ADLs).

No strict cap; prioritizes low-income (~$24,980/year individual).

Not assessed; need-based.

Administered via AAAs and Alzheimer’s Association; rural focus.

Senior Community Service Employment Program (SCSEP)

Missouri SCSEP

Age 55+, unemployed, low-income, Missouri resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Missouri VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, Missouri resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.