Smaller home · May offer a more intimate, personalized care environment.
Poinciana Gardens
Poinciana Gardens is an assisted living community in Key West, Florida. Assisted living provides help with daily tasks such as dressing, bathing, and medication while allowing a resident to maintain a private living space. The community may be a good fit for someone who needs this support without daily skilled nursing care.
The assisted living floor has 58 beds, with studios and one bedroom units available. A studio offers one private living space, while a one bedroom unit provides a separate bedroom and living area for a resident who wants more separation between sleeping and daytime activities. The community accepts CHAMPUS, Insurance and/or HMO, Medicaid, Medicare, Veteran Affairs Benefits, and Workers Compensation, giving families several listed payment sources to consider for care costs.
A Walk Score of 73 places Poinciana Gardens in a very walkable area, where most errands can be done on foot. For a resident who no longer drives, nearby shops, a pharmacy, or cafes may be reachable by walking. Community life includes time in the community garden, arts and crafts, games, community events, and social outings. Natalie Herrington serves as administrator, and Housing Authority Of The City Of Key West operates the community.
Community insights.
About this community
Poinciana Gardens is legally operated by Housing Authority Of The City Of Key West, and administered by Natalie Herrington.
Inspection History
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
The figures below cover inspections recorded since July 3, 2018.
ALM Inspection Grade
7 points above the Florida average for state-licensed facilities (83/100)
Category breakdown
Citations
Typical
4.3 citation points per inspection (47 points across 11 inspections) · 7% more than the typical state-licensed FL facility (median: 4)
Finding Frequency
Strong
10% of inspections found a citation · 4× fewer than the typical state-licensed FL facility (median: 43%)
Enforcement
Strong
0 enforcement actions · better than the typical state-licensed FL facility (median: 2) · $0 in fines
Legal Actions
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This Facility
FL Average
vs. FL Avg-
0vs 5 avg↓ 100% fewer than FL avg
-
0vs 5 avg↓ 100% fewer than FL avg
-
$0vs $11.6k↓ 100% lower than FL avg
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
• Citations per inspection (at FL avg) 3 Better Metrics better than Florida average:
• Total citations (54% below)
• Inspections with citations (94% below)
• Inspection citation rate (72% below)
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
| 11 | 24.0 | This facility has 54% fewer total citations than a typical Florida assisted living residence (11 vs. FL avg 24).↓ 54% better Rank #269 / 853 Total citations — State benchmarked This assisted living community is ranked 269th out of 853 assisted living communities we track in Florida for total citations. Shows this facility's total citations compared to the Florida average among the 853 assisted living communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Florida that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric. |
|
Citations per inspection
| 1.0 | 1.0 | This facility has citations per inspection in line with the Florida average (1 vs. FL avg 1).— At avg Rank #533 / 853 Citations per inspection — State benchmarked This assisted living community is ranked 533rd out of 853 assisted living communities we track in Florida for citations per inspection. Shows this facility's citations per inspection compared to the Florida average among the 853 assisted living communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Florida that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric. |
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
| 11 | 26.0 | This facility has had 58% fewer total inspections than the Florida average (11 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↓ 58% fewer |
|
Inspections with citations
| 1 | 16.0 | This facility has 94% fewer inspections with citations than a typical Florida assisted living residence (1 vs. FL avg 16).↓ 94% better |
|
Inspection citation rate
| 9% | 32% | This facility has 23 percentage points lower inspection citation rate than a typical Florida assisted living residence (9% vs. FL avg 32%).↓ 23% better Rank #63 / 853 Inspection citation rate — State benchmarked This assisted living community is ranked 63rd out of 853 assisted living communities we track in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among the 853 assisted living communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings compare like with like: every assisted living community we track in Florida that reports data for that category. Assisted living communities without available data are excluded, so the pool size varies from metric to metric. |
Activities in this home
- Arts and Crafts
- Exercise Classes
- Games & Cards
- Music Programs
- Shopping
- Social Events & Outings
- Theater & Movies
Places of interest near Poinciana Gardens
0.0 miles from city center
Estimated distance in miles from Key West's city center to Poinciana Gardens's address, calculated via Google Maps.
Calculate Travel Distance to Poinciana Gardens
Add your location
Compare Assisted Living around the area
Info below is compiled from the FL Agency for Health Care Administration (AHCA), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
|
City and state of the facility. Used for mapping and state-average comparisons.
|
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
|
Indicates whether residents are allowed to have pets in the facility.
|
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
|
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
|
A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
|
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
|
Share of inspections that resulted in citations, expressed as a percentage of total inspections in the window.
|
Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
|
The average number of citations this facility receives each time it's inspected, calculated as total citations ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
|
Reported profit orientation for the operator or facility (e.g. for-profit vs nonprofit), as provided in state licensing or disclosure data.
|
Total monetary fines or penalties in the reporting window from the state source. A single large fine can dominate this figure.
|
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
|
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
|
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
| |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Vitality Living Spring Hill | AL IL MC | Spring Hill | 240
Facility
240
FL AVG
85
Rank
#13 / 890 | Yes |
39
Facility
39
FL AVG
40
Rank
#489 / 1,001 | Evergreen Woods Owner LLC | A- | 28 | 11%
Facility
11%
FL AVG
32.4%
Rank
#75 / 853 | 3
Facility
3
FL AVG
33
Rank
#100 / 853 | 0.1
Facility
0.1
FL AVG
1.0
Rank
#44 / 853 | For-Profit | $1,500 | Kimberly Adams | Studio / 1 Bed / 2 Bed | A+ |
| Brookdale Palma Sola | AL | Bradenton | 160
Facility
160
FL AVG
85
Rank
#84 / 890 | Yes |
68
Facility
68
FL AVG
40
Rank
#139 / 1,001 | Emerivent Bradenton LLC | A | 25 | 12%
Facility
12%
FL AVG
32.4%
Rank
#85 / 853 | 2
Facility
2
FL AVG
33
Rank
#73 / 853 | 0.1
Facility
0.1
FL AVG
1.0
Rank
#44 / 853 | For-Profit | $1,000 | Michelle Messer | Studio / 1 Bed | A+ |
| Brookdale North Naples | AL | Naples (North Naples) | 150
Facility
150
FL AVG
85
Rank
#104 / 890 | No |
22
Facility
22
FL AVG
40
Rank
#721 / 1,001 | Swc North Naples Opco LLC | A- | 19 | 21%
Facility
21%
FL AVG
32.4%
Rank
#197 / 853 | 5
Facility
5
FL AVG
33
Rank
#142 / 853 | 0.3
Facility
0.3
FL AVG
1.0
Rank
#114 / 853 | For-Profit | $650 | Holly Stevens-Davis | Studio / 1 Bed | A+ |
| Coral Oaks | AL IL | Palm Harbor | 101
Facility
101
FL AVG
85
Rank
#336 / 890 | Yes |
70
Facility
70
FL AVG
40
Rank
#124 / 1,001 | Palm Harbor Slc Tenant LLC | A+ | 19 | 11%
Facility
11%
FL AVG
32.4%
Rank
#75 / 853 | 2
Facility
2
FL AVG
33
Rank
#73 / 853 | 0.1
Facility
0.1
FL AVG
1.0
Rank
#44 / 853 | For-Profit | $0 | Heather Ortman | Studio / 1 Bed / 2 Bed | A+ |
| Poinciana Gardens | AL | Key West | 58
Facility
58
FL AVG
85
Rank
#583 / 890 | No |
73
Facility
73
FL AVG
40
Rank
#102 / 1,001 | Housing Authority Of The City Of Key West | A- | 11 | 9%
Facility
9%
FL AVG
32.4%
Rank
#63 / 853 | 11
Facility
11
FL AVG
33
Rank
#269 / 853 | 1.0
Facility
1.0
FL AVG
1.0
Rank
#533 / 853 | Not-For-Profit | $0 | Natalie Herrington | - | - |
Rank badges are statewide and care-type specific: each assisted living community is ranked against every other FL assisted living community we track that reports that metric, not just the 5 on this page. See how we rank facilities
Frequently Asked Questions about Poinciana Gardens
What languages are spoken at Poinciana Gardens?
The team at Poinciana Gardens speaks English and Spanish.
Who is the owner of Poinciana Gardens?
Poinciana Gardens is legally operated by Housing Authority Of The City Of Key West, and administered by Natalie Herrington.
Is Poinciana Gardens in a walkable area?
Poinciana Gardens has a walk score of 73. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the license number of Poinciana Gardens?
According to FL state health department records, Poinciana Gardens's license number is 13203.
When does Poinciana Gardens's license expire?
According to FL state health department records, Poinciana Gardens's license expires on October 17, 2026.
Are pets allowed at Poinciana Gardens?
No, Poinciana Gardens has a no-pet policy.
What payment types does Poinciana Gardens accept?
Poinciana Gardens accepts CHAMPUS, Insurance and/or HMO, Medicaid, Medicare, VA, and Workers Compensation.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Assisted Living Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance




