Poinciana Gardens
Poinciana Gardens
Poinciana Gardens accepts CHAMPUS, Insurance and/or HMO, Medicaid, Medicare, Veteran Affairs Benefits, and Workers Compensation.
Overview of Poinciana Gardens
Poinciana Gardens is a 58-bed, non-profit assisted living and memory care home. The building accepts Medicaid and provides specialized memory care services, with a daily routine built around games, arts and crafts, social outings, and garden access to help residents stay connected.
Public oversight data collected over a seven-year period details 20 total infractions across 11 separate state visits. This volume represents an annual average of 1.8 citations, a rate that places the building 61% ahead of the standard Florida baseline. The facility underwent a major operational shift after a June 2019 report flagged a large group of 11 problems involving background checks, medication oversight, and employee numbers.
Following that review, management established a perfect zero citations-per-inspection rate across eight consecutive evaluations, keeping the record completely clear all the way through the most recent August 2025 check. Over this entire multi-year history, the state has never levied any financial fines or administrative sanctions against the provider.
Prospective representatives scanning the local area can take this six-year run of flawless state evaluations as evidence of highly reliable management. Because the records show that previous issues with training and paperwork were ironed out long ago, the current data reflects a well-governed care environment. It remains a good practice to arrange a walkthrough of the grounds so you can speak with the director about their daily memory care routines and see how the staff handles resident needs firsthand.
58-bed community Rank #722 / 1060Bed count — State benchmarkedThis home is ranked 722nd out of 1060 homes in Florida for Bed Count. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 73 / 100 Rank #179 / 1487Walk Score — State benchmarkedThis home is ranked 179th out of 1487 homes in Florida for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Florida facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Facility TypeAssisted Living Facility
StatusClosed
IssuanceJanuary 16, 2026
ExpirationOctober 17, 2026
CountyMonroe
License Number13203
Poinciana Gardens is legally operated by Housing Authority Of The City Of Key West, and administered by Natalie Herrington.
Owner NameHousing Authority Of The City Of Key West
Profit StatusNonprofit
Private
58 units
Total beds
58 units
Staffing
Key information about the people who lead and staff this community.
English
Spanish
Accept Medicaid
Pets not allowed
Community Garden
Community Events
Specific ProgramsArts and crafts, Social outings, Games
Inspection History
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
Since 2018 · 8 years of data
20 citations
11 inspections
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Florida state average. The score below shows how many points this facility sits above or below the typical Florida assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
10 points above the Florida average for assisted living residences (83/100)
Rank #203 / 876 in Florida Inspection Score — State benchmarked This home is ranked 203rd out of 876 homes in Florida for Inspection Score. Shows this facility's inspection score compared to the Florida average among 876 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 93 out of 100. Letter grade A. 10 points above the Florida average for assisted living residences (83/100)Legal Actions
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This Facility
FL Average
vs. FL Avg-
$0vs $11.6k↓ 100% lower than FL avg
Data reflects the most recent 8 years (since 2018).
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2018 vs. Florida state average
Overall vs. FL average
1 Worse
Metrics worse than Florida average:
• Citations per inspection (38% above) 4 Better Metrics better than Florida average:
• Total citations (39% below)
• Citations per year (39% below)
• Inspections with citations (88% below)
• Inspection citation rate (71% below)
• Citations per inspection (38% above) 4 Better Metrics better than Florida average:
• Total citations (39% below)
• Citations per year (39% below)
• Inspections with citations (88% below)
• Inspection citation rate (71% below)
Latest Inspection
August 17, 2025
Monitor
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 20 | 33 | This facility has 39% fewer total citations than a typical Florida assisted living residence (20 vs. FL avg 33).↓ 39% better Rank #292 / 907 Total citations — State benchmarked This home is ranked 292nd out of 907 homes in Florida for Total citations. Shows this facility's total citations compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
|
Citations per year
Average citations per year since 2018.
| 2.5 | 4.1 | This facility has 39% fewer citations per year than a typical Florida assisted living residence (2.5 vs. FL avg 4.1).↓ 39% better |
|
Citations per inspection
Average citations per inspection.
| 1.8 | 1.3 | This facility has 38% more citations per inspection than a typical Florida assisted living residence (1.8 vs. FL avg 1.3).↑ 38% worse Rank #799 / 907 Citations per inspection — State benchmarked This home is ranked 799th out of 907 homes in Florida for Citations per inspection. Shows this facility's citations per inspection compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 11 | 26 | This facility has had 58% fewer total inspections than the Florida average (11 vs. FL avg 26). More inspections can mean more regulatory scrutiny rather than worse care.↓ 58% fewer |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 2 | 16 | This facility has 88% fewer inspections with citations than a typical Florida assisted living residence (2 vs. FL avg 16).↓ 88% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 18% | 62% | This facility has 44 percentage points lower inspection citation rate than a typical Florida assisted living residence (18% vs. FL avg 62%).↓ 44% better Rank #79 / 907 Inspection citation rate — State benchmarked This home is ranked 79th out of 907 homes in Florida for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Florida average among 907 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Florida that report data for that category. Facilities without available data are excluded from the ranking. |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- The most recent inspection on August 17, 2025, reported no deficiencies or complaints.
- The June 6, 2019 inspection found 11 deficiencies, including staffing, training, emergency plan approval, and background screening issues.
- Inspections from October 12, 2020, through March 12, 2024, consistently reported no deficiencies or substantiated complaints.
Activities in this home
- Arts and Crafts
- Exercise Classes
- Games & Cards
- Music Programs
- Shopping
- Social Events & Outings
- Theater & Movies
Places of interest near Poinciana Gardens
0.0 miles from city center
Estimated distance in miles from Key West's city center to Poinciana Gardens's address, calculated via Google Maps.
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Compare Assisted Living around the area
The information below is reported by the Florida Agency for Health Care Administration (AHCA).
| The Palace Royale at Kendall | AL HC IL MC NH SNF | Miami | 510 | Yes | - | 51 | Studio / 1 bed |
| Moorings Park Grande Lake | AL IL MC NH SNF | Naples (Central Naples) | 106 | Yes | A+ | 9 | 2 Bed / 3 Bed / 4 Bed |
| Moorings Park at Grey Oaks | AL IL MC NH SNF | Naples (Bears Paw) | 106 | No | A+ | 5 | - |
| Oak Hammock at the University of Florida | AL MC NH SNF | Gainesville | 80 | Yes | - | 6 | Studio / 1 Bed / 2 Bed / 3 Bed |
| Poinciana Gardens | AL | Key West | 58 | No | - | 73 | - |
Frequently Asked Questions about Poinciana Gardens
What languages are spoken at Poinciana Gardens?
The team at Poinciana Gardens speaks English and Spanish.
Who is the owner of Poinciana Gardens?
Poinciana Gardens is legally operated by Housing Authority Of The City Of Key West, and administered by Natalie Herrington.
Is Poinciana Gardens in a walkable area?
Poinciana Gardens has a walk score of 73. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the license number of Poinciana Gardens?
According to FL state health department records, Poinciana Gardens's license number is 13203.
When does Poinciana Gardens's license expire?
According to FL state health department records, Poinciana Gardens's license expires on October 17, 2026.
Are pets allowed at Poinciana Gardens?
No, Poinciana Gardens has a no-pet policy.
What payment types does Poinciana Gardens accept?
Poinciana Gardens accepts CHAMPUS, Insurance and/or HMO, Medicaid, Medicare, VA, and Workers Compensation.
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