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Ferncrest Manor Living Center is a 200-bed facility located at 14500 Haynes Boulevard in New Orleans, Louisiana. Serving Orleans Parish, the center is operated by Prestige Care LLC and accepts both Medicare and Medicaid.
The facility holds a 1-star overall CMS rating, with 1-star sub-ratings for both staffing and health inspections. Staffing metrics fall below state benchmarks across all categories: RN hours are 14 minutes per day (26% below average), and LPN hours are 44% below the state average. Weekend coverage is 30% below the state benchmark, with RN presence dropping to 6 minutes per day. The quality measures sub-rating is 2 stars, which aligns with the Louisiana average.
The Louisiana Department of Health, Health Standards Section, oversees inspections. Ferncrest Manor maintains a citations-per-inspection rate of 12.0. A June 2025 survey identified deficiencies in resident privacy and medical record accuracy. A November 2024 investigation substantiated an abuse claim resulting in actual harm, and a July 2023 inspection resulted in Immediate Jeopardy findings regarding abuse and safety. Current occupancy is 55%, significantly lower than the state average of 71.8%.
The facility provides skilled nursing, complex care, rehabilitation, memory care, and respite services. It offers 24-hour staffing and activity programming for residents. With approximately 90 beds currently unoccupied, the facility has significant available capacity. Since specific monthly pricing and ancillary fees are not included in public reports, families should request a current fee schedule during a tour.
Families seeking complex care or rehabilitation in a setting with high availability may find this environment appropriate. However, those evaluating the center should review the full inspection history, specifically regarding substantiated abuse findings and Immediate Jeopardy citations, before making a placement decision.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 14m per day | ▼ 26% State avg: 19m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 40m per day | ▼ 44% State avg: 1h 11m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 40m per day | ▼ 28% State avg: 2h 19m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 17m per day | ▼ 30% State avg: 3h 16m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ■ Avg State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 6m per day | ▼ 54% State avg: 13m per day · National avg: 28m per day |
Lower than the Louisiana average: 71.8%In Louisiana, the Department of Health, Health Standards Section performs unannounced onsite surveys to verify that healthcare providers meet both state licensing and federal safety rules.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Louisiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | LA Average | vs. LA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 85 | 32 | This facility has 166% more total deficiencies than a typical Louisiana nursing home (85 vs. LA avg 32).↑ 166% worse |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 28.3 | 10.7 | This facility has 164% more deficiencies per year than a typical Louisiana nursing home (28.3 vs. LA avg 10.7).↑ 164% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on June 24, 2025, identified deficiencies related to resident privacy during incontinence care, enteral feeding maintenance, and medical record accuracy. Earlier inspections showed a pattern of issues involving resident care practices, infection control, medication administration, staffing shortages, and abuse prevention, including substantiated abuse with actual harm in November 2024 and Immediate Jeopardy findings related to abuse and safety in July 2023. Complaint investigations were mostly substantiated, highlighting concerns with abuse, wound care, and infection control, while fines or license actions were not listed in the available reports. The main themes across deficiencies included resident care and safety, staff training and qualifications, and environmental cleanliness. The facility’s record shows ongoing challenges with compliance, with some repeated issues over time and no clear pattern of sustained improvement.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Number of hospitalizations per 1,000 long-stay resident days.
3.52
35% worse than Louisiana averageLouisiana average: 2.61
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.64
41% better than Louisiana averageLouisiana average: 2.77
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
4.2 miles from city center
Estimated distance in miles from New Orleans's city center to Ferncrest Manor Living Center's address, calculated via Google Maps.
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Ferncrest Manor Living Center is located in New Orleans, Louisiana.
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The information below is reported by the Louisiana Department of Health, Health Standards Section.
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
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Ferncrest Manor Living Center is in the Orleans Parish neighborhood of New Orleans.
The legal owner and operator of Ferncrest Manor Living Center is Prestige Care Llc.
Ferncrest Manor Living Center has a walk score of 18. Car-dependent. Most errands require a car, with limited nearby walkable options.
Ferncrest Manor Living Center's occupancy is 55%.
Ferncrest Manor Living Center is registered as a for-profit in LA.
Ferncrest Manor Living Center received a 1-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
Ferncrest Manor Living Center has 200 beds.
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