Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
New residents most often arrive under Medicaid (48% of admissions), and a typical Medicaid stay runs around 2 years.
Ferncrest Manor Living Center is a 200-bed facility located at 14500 Haynes Boulevard in New Orleans, Louisiana. Serving Orleans Parish, the center is operated by Prestige Care LLC and accepts both Medicare and Medicaid.
The facility holds a 1-star overall CMS rating, with 1-star sub-ratings for both staffing and health inspections. Staffing metrics fall below state benchmarks across all categories: RN hours are 14 minutes per day (26% below average), and LPN hours are 44% below the state average. Weekend coverage is 30% below the state benchmark, with RN presence dropping to 6 minutes per day. The quality measures sub-rating is 2 stars, which aligns with the Louisiana average.
The Louisiana Department of Health, Health Standards Section, oversees inspections. Ferncrest Manor maintains a citations-per-inspection rate of 12.0. A June 2025 survey identified deficiencies in resident privacy and medical record accuracy. A November 2024 investigation substantiated an abuse claim resulting in actual harm, and a July 2023 inspection resulted in Immediate Jeopardy findings regarding abuse and safety. Current occupancy is 55%, significantly lower than the state average of 71.8%.
The facility provides skilled nursing, complex care, rehabilitation, memory care, and respite services. It offers 24-hour staffing and activity programming for residents. With approximately 90 beds currently unoccupied, the facility has significant available capacity. Since specific monthly pricing and ancillary fees are not included in public reports, families should request a current fee schedule during a tour.
Families seeking complex care or rehabilitation in a setting with high availability may find this environment appropriate. However, those evaluating the center should review the full inspection history, specifically regarding substantiated abuse findings and Immediate Jeopardy citations, before making a placement decision.
In Louisiana, the Department of Health, Health Standards Section performs unannounced onsite surveys to verify that healthcare providers meet both state licensing and federal safety rules.
Deficiencies
| This Facility | LA Average | vs. LA Avg |
|---|---|---|---|
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Total deficiencies
| 85 | 32 | This facility has 166% more total deficiencies than a typical Louisiana nursing home (85 vs. LA avg 32).↑ 166% worse |
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Deficiencies per inspection
| 6.1 | 4.6 | This facility has 33% more deficiencies per inspection than a typical Louisiana nursing home (6.1 vs. LA avg 4.6).↑ 33% worse |
Inspections
| This Facility | LA Average | vs. LA Avg |
|---|---|---|---|
|
Total inspections
| 14 | 7 | This facility has had 100% more total inspections than the Louisiana average (14 vs. LA avg 7). More inspections can mean more regulatory scrutiny rather than worse care.↑ 100% more |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
9% of new residents, usually for short-term rehab.
42% of new residents, often for short stays.
48% of new residents, often for long-term daily care.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Most residents stay for extended periods and receive ongoing daily care.
New residents most often arrive under Medicaid (48% of admissions), and a typical Medicaid stay runs around 2 years.
Coverage residents most often arrive under.
Coverage residents most often leave under.
9.9 miles from city center
Estimated distance in miles from New Orleans's city center to Ferncrest Manor Living Center's address, calculated via Google Maps.
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Info below is compiled from CMS reports & the LA Dept. of Health (LDH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Louisiana average is: 47.9% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Audubon Retirement Village | NH SNF | New Orleans (Audubon) | 142
Facility
142
LA AVG
113
Rank
#69 / 259 |
79.5%
Facility
79.5%
LA AVG
72.4
Rank
#65 / 169 | +10% | 5.18
Facility
5.18
LA AVG
4.14
Rank
#9 / 192 | -6% | +25% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 199 | 8
Facility
8
LA AVG
25.7
Rank
#7 / 199 | 2.7
Facility
2.7
LA AVG
3.9
Rank
#30 / 199 | - | 113 | - |
73
Facility
73
LA AVG
40
Rank
#20 / 343 | Ayame Dinkler | $14.2MFiscal year ending 12/2023
Facility
$14.2MFiscal year ending 12/2023
LA AVG
$9.8M
Rank
#25 / 192 | $0.0kFiscal year ending 12/2023
Facility
$0.0kFiscal year ending 12/2023
LA AVG
$4.5M
Rank
#192 / 192 | 0%Fiscal year ending 12/2023 | 195638 | ||||
| Marrero Healthcare Center | NH SNF | Marrero (Walkertown) | 105
Facility
105
LA AVG
113
Rank
#151 / 259 |
79.5%
Facility
79.5%
LA AVG
72.4
Rank
#65 / 169 | +10% | 3.25
Facility
3.25
LA AVG
4.14
Rank
#149 / 192 | -34% | -21% | $46.3k
Facility
$46.3k
LA AVG
$107.9k
Rank
#139 / 199 | 17
Facility
17
LA AVG
25.7
Rank
#49 / 199 | 3.4
Facility
3.4
LA AVG
3.9
Rank
#69 / 199 | 2 | 84 | - |
46
Facility
46
LA AVG
40
Rank
#122 / 343 | Phillip Sweeney | $9.6MFiscal year ending 12/2023
Facility
$9.6MFiscal year ending 12/2023
LA AVG
$9.8M
Rank
#87 / 192 | $3.9MFiscal year ending 12/2023
Facility
$3.9MFiscal year ending 12/2023
LA AVG
$4.5M
Rank
#116 / 192 | 40.9%Fiscal year ending 12/2023
Facility
40.9%Fiscal year ending 12/2023
LA AVG
47.9%
Rank
#153 / 191 | 195336 | ||||
| St Anthony Community Care Center | NH SNF | Metairie | 124
Facility
124
LA AVG
113
Rank
#104 / 259 |
64.8%
Facility
64.8%
LA AVG
72.4
Rank
#113 / 169 | -11% | 3.52
Facility
3.52
LA AVG
4.14
Rank
#134 / 192 | +49% | -15% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 199 | 16
Facility
16
LA AVG
25.7
Rank
#43 / 199 | 2.3
Facility
2.3
LA AVG
3.9
Rank
#10 / 199 | - | 80 | - |
56
Facility
56
LA AVG
40
Rank
#74 / 343 | - | $7.7MFiscal year ending 06/2024
Facility
$7.7MFiscal year ending 06/2024
LA AVG
$9.8M
Rank
#134 / 192 | $4.1MFiscal year ending 06/2024
Facility
$4.1MFiscal year ending 06/2024
LA AVG
$4.5M
Rank
#109 / 192 | 53.1%Fiscal year ending 06/2024
Facility
53.1%Fiscal year ending 06/2024
LA AVG
47.9%
Rank
#37 / 191 | 195570 | ||||
| Our Lady of Wisdom Health Care | NH SNF | New Orleans (Old Aurora) | 138
Facility
138
LA AVG
113
Rank
#78 / 259 |
94.2%
Facility
94.2%
LA AVG
72.4
Rank
#14 / 169 | +30% | 4.29
Facility
4.29
LA AVG
4.14
Rank
#58 / 192 | -23% | +4% | $33.5k
Facility
$33.5k
LA AVG
$107.9k
Rank
#130 / 199 | 23
Facility
23
LA AVG
25.7
Rank
#101 / 199 | 3.8
Facility
3.8
LA AVG
3.9
Rank
#101 / 199 | 4 | 130 | - |
18
Facility
18
LA AVG
40
Rank
#288 / 343 | - | $9.7M*Fiscal year ending 06/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | $5.3M*Fiscal year ending 06/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 54.5%*Fiscal year ending 06/2022These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 195509 |
Ferncrest Manor Living Center is located in New Orleans, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
Ferncrest Manor Living Center is in the Orleans Parish neighborhood of New Orleans.
Ferncrest Manor Living Center is legally operated by Prestige Care LLC.
Ferncrest Manor Living Center has a walk score of 18. Car-dependent. Most errands require a car, with limited nearby walkable options.
Ferncrest Manor Living Center's occupancy is 55%.
No, Ferncrest Manor Living Center has a no-pet policy.
Ferncrest Manor Living Center is registered as a for-profit in LA.
Ferncrest Manor Living Center received a 1-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
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