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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Ferncrest Manor Living Center is a 200-bed facility located at 14500 Haynes Boulevard in New Orleans, Louisiana. Serving Orleans Parish, the center is operated by Prestige Care LLC and accepts both Medicare and Medicaid.
The facility holds a 1-star overall CMS rating, with 1-star sub-ratings for both staffing and health inspections. Staffing metrics fall below state benchmarks across all categories: RN hours are 14 minutes per day (26% below average), and LPN hours are 44% below the state average. Weekend coverage is 30% below the state benchmark, with RN presence dropping to 6 minutes per day. The quality measures sub-rating is 2 stars, which aligns with the Louisiana average.
The Louisiana Department of Health, Health Standards Section, oversees inspections. Ferncrest Manor maintains a citations-per-inspection rate of 12.0. A June 2025 survey identified deficiencies in resident privacy and medical record accuracy. A November 2024 investigation substantiated an abuse claim resulting in actual harm, and a July 2023 inspection resulted in Immediate Jeopardy findings regarding abuse and safety. Current occupancy is 55%, significantly lower than the state average of 71.8%.
The facility provides skilled nursing, complex care, rehabilitation, memory care, and respite services. It offers 24-hour staffing and activity programming for residents. With approximately 90 beds currently unoccupied, the facility has significant available capacity. Since specific monthly pricing and ancillary fees are not included in public reports, families should request a current fee schedule during a tour.
Families seeking complex care or rehabilitation in a setting with high availability may find this environment appropriate. However, those evaluating the center should review the full inspection history, specifically regarding substantiated abuse findings and Immediate Jeopardy citations, before making a placement decision.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 11m per day | ▼ 43% State avg: 19m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 38m per day | ▼ 47% State avg: 1h 11m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 35m per day | ▼ 32% State avg: 2h 19m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 6m per day | ▼ 36% State avg: 3h 16m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 10% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 3m per day | ▼ 74% State avg: 13m per day · National avg: 28m per day |
Lower than the Louisiana average: 71.8%In Louisiana, the Department of Health, Health Standards Section performs unannounced onsite surveys to verify that healthcare providers meet both state licensing and federal safety rules.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Louisiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | LA Average | vs. LA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 85 | 32 | This facility has 166% more total deficiencies than a typical Louisiana nursing home (85 vs. LA avg 32).↑ 166% worse |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 28.3 | 10.7 | This facility has 164% more deficiencies per year than a typical Louisiana nursing home (28.3 vs. LA avg 10.7).↑ 164% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Number of hospitalizations per 1,000 long-stay resident days.
3.52
35% worse than Louisiana averageLouisiana average: 2.61
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.64
41% better than Louisiana averageLouisiana average: 2.77
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Most residents stay for extended periods and receive ongoing daily care.
4.2 miles from city center
Estimated distance in miles from New Orleans's city center to Ferncrest Manor Living Center's address, calculated via Google Maps.
Add your location
Ferncrest Manor Living Center is located in New Orleans, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
The information below is reported by the Louisiana Department of Health, Health Standards Section.
| Poydras Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | New Orleans (West Riverside) | 96
Facility
96
LA AVG
113
Rank
#179 / 262 | - | - | 3.22
Facility
3.22
LA AVG
4.14
Rank
#159 / 182 | +28% | -22% | $0
Facility
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LA AVG
$107.9k
Rank
#1 / 187 | 25
Facility
25
LA AVG
25.7
Rank
#109 / 187 | 4.2
Facility
4.2
LA AVG
3.9
Rank
#114 / 187 | - | 60 | A |
92
Facility
92
LA AVG
37
Rank
#3 / 368 | Margaret Elizabeth Hoffmann | $5.9M
Facility
$5.9M
LA AVG
$9.6M
Rank
#164 / 186 | $3.7M
Facility
$3.7M
LA AVG
$3.9M
Rank
#142 / 186 | 63.9%
Facility
63.9%
LA AVG
42%
Rank
#34 / 186 | 195614 | ||||
| Touro Woldenberg Village |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | New Orleans (Algiers) | 120
Facility
120
LA AVG
113
Rank
#114 / 262 | - | - | 5.45
Facility
5.45
LA AVG
4.14
Rank
#4 / 182 | -47% | +31% | $40.2k
Facility
$40.2k
LA AVG
$107.9k
Rank
#121 / 187 | 20
Facility
20
LA AVG
25.7
Rank
#67 / 187 | 2.5
Facility
2.5
LA AVG
3.9
Rank
#20 / 187 | 1 | 109 | - |
60
Facility
60
LA AVG
37
Rank
#65 / 368 | Woldenberg Village Inc | $20.3M
Facility
$20.3M
LA AVG
$9.6M
Rank
#8 / 186 | $8.7M
Facility
$8.7M
LA AVG
$3.9M
Rank
#7 / 186 | 42.9%
Facility
42.9%
LA AVG
42%
Rank
#121 / 186 | 195156 | ||||
| St. Margaret’s Family of Care |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | New Orleans (Mid-City) | 112
Facility
112
LA AVG
113
Rank
#136 / 262 | - | - | 4.17
Facility
4.17
LA AVG
4.14
Rank
#58 / 182 | +30% | +1% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 187 | 38
Facility
38
LA AVG
25.7
Rank
#154 / 187 | 6.3
Facility
6.3
LA AVG
3.9
Rank
#175 / 187 | - | 103 | A+ |
88
Facility
88
LA AVG
37
Rank
#5 / 368 | The St. Margaret's Daughters | $13.3M
Facility
$13.3M
LA AVG
$9.6M
Rank
#39 / 186 | $5.2M
Facility
$5.2M
LA AVG
$3.9M
Rank
#75 / 186 | 38.8%
Facility
38.8%
LA AVG
42%
Rank
#152 / 186 | 195437 | ||||
| Ferncrest Manor |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | New Orleans (New Orleans East Area) | 200
Facility
200
LA AVG
113
Rank
#8 / 262 |
55.2%
Facility
55.2%
LA AVG
71.8%
Rank
#156 / 194 | -23% | 2.44
Facility
2.44
LA AVG
4.14
Rank
#180 / 182 | +5% | -41% | $402.9k
Facility
$402.9k
LA AVG
$107.9k
Rank
#183 / 187 | 74
Facility
74
LA AVG
25.7
Rank
#185 / 187 | 5.3
Facility
5.3
LA AVG
3.9
Rank
#151 / 187 | 6 | 129 | A+ |
0
Facility
0
LA AVG
37
Rank
#352 / 368 | Lexis Nunez | $12.3M
Facility
$12.3M
LA AVG
$9.6M
Rank
#45 / 186 | $6.2M
Facility
$6.2M
LA AVG
$3.9M
Rank
#41 / 186 | 50.3%
Facility
50.3%
LA AVG
42%
Rank
#75 / 186 | 195214 |
Ferncrest Manor Living Center is in the Orleans Parish neighborhood of New Orleans.
The legal owner and operator of Ferncrest Manor Living Center is Prestige Care Llc.
Ferncrest Manor Living Center has a walk score of 18. Car-dependent. Most errands require a car, with limited nearby walkable options.
Ferncrest Manor Living Center's occupancy is 55%.
Ferncrest Manor Living Center is registered as a for-profit in LA.
Ferncrest Manor Living Center received a 1-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
Ferncrest Manor Living Center has 200 beds.
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