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Ferncrest Manor Living Center
Nursing Home, Respite Care & Skilled Nursing · New Orleans, LA
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Ferncrest Manor, Nursing Home in New Orleans, LA — Hands grasping a walker in a supportive gesture Ferncrest Manor, Nursing Home in New Orleans, LA — Two seniors playing chess by a sunny window Ferncrest Manor, Nursing Home in New Orleans, LA — Senior man in wheelchair talking with young girl outdoors

Ferncrest Manor Living Center

Nursing Home, Respite Care & Skilled Nursing · New Orleans, LA
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
14500 Haynes Blvd, New Orleans, LA 70128 View map Calculator: See prices in your area
Ferncrest Manor Living Center accepts Medicare, Medicaid, and private pay.
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Ferncrest Manor Living Center accepts Medicare, Medicaid, and private pay.

Overview of Ferncrest Manor Living Center

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Ferncrest Manor Living Center is a 200-bed facility located at 14500 Haynes Boulevard in New Orleans, Louisiana. Serving Orleans Parish, the center is operated by Prestige Care LLC and accepts both Medicare and Medicaid.

The facility holds a 1-star overall CMS rating, with 1-star sub-ratings for both staffing and health inspections. Staffing metrics fall below state benchmarks across all categories: RN hours are 14 minutes per day (26% below average), and LPN hours are 44% below the state average. Weekend coverage is 30% below the state benchmark, with RN presence dropping to 6 minutes per day. The quality measures sub-rating is 2 stars, which aligns with the Louisiana average.

The Louisiana Department of Health, Health Standards Section, oversees inspections. Ferncrest Manor maintains a citations-per-inspection rate of 12.0. A June 2025 survey identified deficiencies in resident privacy and medical record accuracy. A November 2024 investigation substantiated an abuse claim resulting in actual harm, and a July 2023 inspection resulted in Immediate Jeopardy findings regarding abuse and safety. Current occupancy is 55%, significantly lower than the state average of 71.8%.

The facility provides skilled nursing, complex care, rehabilitation, memory care, and respite services. It offers 24-hour staffing and activity programming for residents. With approximately 90 beds currently unoccupied, the facility has significant available capacity. Since specific monthly pricing and ancillary fees are not included in public reports, families should request a current fee schedule during a tour.

Families seeking complex care or rehabilitation in a setting with high availability may find this environment appropriate. However, those evaluating the center should review the full inspection history, specifically regarding substantiated abuse findings and Immediate Jeopardy citations, before making a placement decision.

Facility Direct Line (504) 246-1426
Facility Direct Line (504) 246-1426 admissions@ferncrest.com
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▼ 58.4% Below LA avg. ▼ 58.4% Below LA avg.LA average: 2.4Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▼ 63.8% Below LA avg. ▼ 63.8% Below LA avg.LA average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▼ 58.4% Below LA avg. ▼ 58.4% Below LA avg.LA average: 2.4Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
At LA avg. At LA avg.LA average: 2.0Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Louisiana state averages

Total nursing care / resident Info This home is ranked 195th out of 199 homes in Louisiana for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
2h 26m per day
Rank #195 / 199Nurse hours — State benchmarkedThis home is ranked 195th out of 199 homes in Louisiana. Shows adjusted nurse hours per resident per day benchmarked to the Louisiana average, with a ranking across 199 Louisiana facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
This facility Louisiana avg (4h 9m per day)
vs Louisiana avg
-41%

6 of 6 metrics below state avg

Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 11m per day ▼ 43% State avg: 19m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 38m per day ▼ 47% State avg: 1h 11m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 1h 35m per day ▼ 32% State avg: 2h 19m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 2h 6m per day ▼ 36% State avg: 3h 16m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 3m per day ▼ 10% State avg: 3m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 3m per day ▼ 74% State avg: 13m per day · National avg: 28m per day

Capacity and availability

Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
620 days
Bed community size
200-bed community Rank #8 / 262Bed count — State benchmarkedThis home is ranked 8th out of 262 homes in Louisiana. Shows this facility's certified or reported bed count compared to other Louisiana facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Walk Score
Walk Score: 18 / 100 Rank #289 / 368Walk Score — State benchmarkedThis home is ranked 289th out of 368 homes in Louisiana. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Louisiana facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate
55%
Rank #167 / 204Occupancy rate — State benchmarkedThis home is ranked 167th out of 204 homes in Louisiana. Shows this facility's occupancy rate versus the Louisiana average, with its Statewide rank out of 204. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Louisiana average: 71.8%
Occupied beds
109 / 200
Average occupied beds in Louisiana homes 89 beds

License Details

Facility TypeMedicare And Medicaid
CountyOrleans

Ownership & Operating Entity

Owner NamePrestige Care LLC
Profit StatusFor-profit

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

1 service
24-Hour Staffing

Amenities & Lifestyle

Specific ProgramsComplex Care, Medical & Skilled Nursing
Operating HoursOpen 24 hours

Performance summary

Key indicators of commitment to quality care and safety.

Ratings

Overall Rating
1 / 5

Based on the Louisiana Department of Health, Health Standards Section surveys measuring health inspections, staffing, and quality measures.

Ranked 97th (tied) of 161 homes in Louisiana See full Louisiana ranking
Health Inspection Rating
1 / 5

Based on the Louisiana Department of Health, Health Standards Section surveys measuring health inspection findings. Fewer deficiencies result in higher ratings.

Ranked 121st (tied) of 161 homes in Louisiana See full Louisiana ranking
Quality Measures Rating
2 / 5

Based on the Louisiana Department of Health, Health Standards Section surveys measuring resident health outcomes and care practices.

Ranked 39th (tied) of 157 homes in Louisiana See full Louisiana ranking
Staffing Rating
1 / 5

Based on the Louisiana Department of Health, Health Standards Section surveys measuring staffing levels, including hours of care provided per resident per day.

Ranked 106th (tied) of 161 homes in Louisiana See full Louisiana ranking

Contact Ferncrest Manor Living Center

Inspection History

In Louisiana, the Department of Health, Health Standards Section performs unannounced onsite surveys to verify that healthcare providers meet both state licensing and federal safety rules.

Since 2023 · 3 years of data 85 deficiencies

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Louisiana state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. Louisiana state average
Overall vs. LA average 2 Worse Metrics worse than Louisiana average:
• Total deficiencies (166% above)
• Deficiencies per year (164% above) 0 Better No metrics in this bucket.
Latest Inspection June 24, 2025 Complaint Investigation

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityLA Averagevs. LA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 8532 This facility has 166% more total deficiencies than a typical Louisiana nursing home (85 vs. LA avg 32).↑ 166% worse
Deficiencies per year Info Average deficiencies per year since 2023. 28.310.7 This facility has 164% more deficiencies per year than a typical Louisiana nursing home (28.3 vs. LA avg 10.7).↑ 164% worse

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • June 24, 2025 complaint investigation substantiated five deficiencies including failure to ensure resident privacy, improper enteral feeding care, unqualified staff managing feeding pumps, and inaccurate medical records.
  • November 19, 2024 complaint investigation substantiated physical and verbal abuse causing actual harm to a resident and failure to timely report the abuse to state authorities.
  • May 29, 2025 routine inspection found 12 deficiencies including unsanitary conditions, medication errors, insufficient RN staffing, infection control lapses, and failure to hold required Quality Assurance meetings.

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Long-stay resident measures
Average Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 3.52
35% worse than Louisiana average

Louisiana average: 2.61

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.64
41% better than Louisiana average

Louisiana average: 2.77

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

9% of new residents, usually for short-term rehab.

Typical stay 2 - 3 months

Private pay

42% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

48% of new residents, often for long-term daily care.

Typical stay 2 years

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

For-profit
Operated by a single business entity.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$9.6M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$1.7M
For-profit Operated by a single business entity.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$9.6M Rank #48 / 203Revenue — State benchmarkedThis home is ranked 48th out of 203 homes in Louisiana. Shows this facility's annual revenue compared to the Louisiana average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$1.7M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$2.6M
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #46 / 203Payroll — State benchmarkedThis home is ranked 46th out of 203 homes in Louisiana. Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$6.0M 62.4% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #84 / 203Payroll % — State benchmarkedThis home is ranked 84th out of 203 homes in Louisiana. Shows payroll as a percentage of revenue versus the Louisiana average. Well-run Louisiana facilities typically land around 54–67% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$5.3M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$11.3M
How we calculate these figures

This home is owned by Lexis Nunez

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 195214

Show certification details

Who this home usually serves

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

New residents most often arrive under Medicaid (48% of admissions), and a typical Medicaid stay runs around 2 years.

Admissions
99 total

Coverage residents most often arrive under.

Medicare 9%
Private pay 42%
Medicaid 48%
Discharges
65 total

Coverage residents most often leave under.

Medicare 14%
Private pay 8%
Medicaid 78%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near Ferncrest Manor Living Center

Address 9.9 miles from city center Info Estimated distance in miles from New Orleans's city center to Ferncrest Manor Living Center's address, calculated via Google Maps.

Calculate Travel Distance to Ferncrest Manor Living Center

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Address

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The information below is reported by the Louisiana Department of Health, Health Standards Section.

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195437
Nursing Home Explorer

Financial Assistance for
Nursing Home in Louisiana

Ferncrest Manor Living Center is located in New Orleans, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.

Get Financial aid guidance

Community Choices Waiver

Louisiana Medicaid Community Choices

Age 65+ or 21+ with disability
General Louisiana resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
LA

High demand in urban areas.

Benefits
In-home care (5-7 hours/day) Respite (240 hours/year) Home modifications Transitional support

Louisiana Elderly and Disabled Adults Program

LA EDA Program

Age 60+
General Louisiana resident, at risk of nursing home.
Income Limits ~$1,800/month varies
Asset Limits $5,000 individual
LA

Limited funding; rural focus.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Transportation (~5 trips/month)

Long Term-Personal Care Services (LT-PCS)

Louisiana Medicaid Long Term-Personal Care Services

Age 65+ or disabled
General Louisiana resident, Medicaid-eligible, needs ADL assistance.
Income Limits (2025) $943/month (individual), $1,415/month (couple).
Asset Limits $2,000 (individual), $3,000 (couple).
LA

Medically Needy Spend-Down option available.

Benefits
ADL/IADL assistance (20-32 hours/week, varies by need)

Program of All-Inclusive Care for the Elderly (PACE)

Louisiana PACE

Age 55+
General Louisiana resident, Medicare/Medicaid-eligible, nursing home-level care need, safe community living possible.
Income Limits (2025) No strict limit; Medicaid portion $2,901/month max.
Asset Limits $2,000 (individual) for Medicaid; none for Medicare-only.
LA

Limited centers (e.g., Baton Rouge, Lafayette).

Benefits
Adult day care Medical care Personal care Transportation Drugs Respite

Adult Day Health Care (ADHC) Waiver

Louisiana Medicaid Adult Day Health Care Waiver

Age 65+ or 22-64 with disabilities
General Louisiana resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) $2,901/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
LA

Includes transitional support from nursing homes.

Benefits
Adult day care (up to 8 hours/day, 5 days/week) Personal care Respite Transitional aid

Aged, Blind, and Disabled (ABD) Medicaid

Louisiana Medicaid Aged, Blind, and Disabled Program

Age 65+
General blind, or disabled, Louisiana resident, Medicaid-eligible.
Income Limits (2025) $943/month (individual), $1,415/month (couple).
Asset Limits $2,000 (individual), $3,000 (couple).
LA

Medically Needy Spend-Down available.

Benefits
Personal care Adult day care Limited in-home supports

Louisiana Elderly Protective Services (EPS)

Louisiana Governor’s Office of Elderly Affairs - Elderly Protective Services

Age 60+
General Louisiana resident, experiencing abuse/neglect/exploitation.
Income Limits (2025) No strict limit; prioritizes low-income.
Asset Limits None specified.
LA

Focus on urban and rural elder abuse cases.

Benefits
Emergency care Temporary housing Legal aid Care coordination (varies by case)

Senior Rx Program

Louisiana Senior Rx (Prescription Assistance)

Age 65+
General Louisiana resident, no/low prescription coverage.
Income Limits (2025) Varies by linked program; ~$30,000/year suggested.
Asset Limits None specified.
LA

Bridges gaps in Medicare Part D coverage.

Benefits
Prescription cost reduction (up to 50% discounts) Application assistance

Veterans Aid and Attendance (A&A) Benefit

Louisiana VA Aid and Attendance (Federal/State Coordination)

Age —
General Wartime veteran or spouse, age 65+ or disabled, needs ADL help, Louisiana resident.
Income Limits (2025) Net income minus medical expenses < $1,984/month individual with A&A
Asset Limits ~$155,356 2025 net worth limit
LA

High veteran population in rural areas.

Benefits
Cash benefit ($1,478-$2,471/month individual, varies by status) for care costs

Frequently Asked Questions about Ferncrest Manor Living Center

What neighborhood is Ferncrest Manor Living Center in?

Ferncrest Manor Living Center is in the Orleans Parish neighborhood of New Orleans.

Who is the owner of Ferncrest Manor Living Center?

Ferncrest Manor Living Center is legally operated by Prestige Care LLC.

Is Ferncrest Manor Living Center in a walkable area?

Ferncrest Manor Living Center has a walk score of 18. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at Ferncrest Manor Living Center?

Ferncrest Manor Living Center's occupancy is 55%.

Does Ferncrest Manor Living Center operate as a for-profit or non-profit?

Ferncrest Manor Living Center is registered as a for-profit in LA.

What is the overall rating for Ferncrest Manor Living Center?

Ferncrest Manor Living Center received a 1-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.

How many beds does Ferncrest Manor Living Center have?

Ferncrest Manor Living Center has 200 beds.

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