Total health inspections
9
Louisiana average 6.5
Last Health inspection on May 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
The Cottages at The Glen
Nursing Home · Shreveport, LA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Cottages at The Glen
Nursing Home · Shreveport, LA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Cottages at The Glen accepts Medicare, Medicaid, and private pay.
The Cottages at the Glen is a 60-bed Life Plan Community located at 425 East Flournoy Lucas Road in Shreveport, Louisiana. Serving older adults in Caddo Parish, the facility holds an active state license and provides a continuum of care that includes independent living, assisted living, skilled nursing, and memory care.
The Louisiana Department of Health, Health Standards Section, oversees the inspection of this facility. No specific inspection history is reported in the current source data, and the community maintains a citations-per-inspection rate of zero. Records indicate that no civil money penalties or payment denials have been imposed by CMS within the past three years.
The community maintains 24-hour staffing and is designed for residents seeking multiple levels of care within a single campus. Specific details regarding on-site amenities, dining menus, staffing composition, and monthly pricing are not reported in the available source data, so families should request these details during a tour. Information regarding payment options and current occupancy levels is also not publicly listed in current records.
Providing a retirement community with integrated long-term healthcare planning across various care levels makes this a viable choice for families. Families evaluating The Cottages at the Glen should confirm Medicaid acceptance, current occupancy, and the full inspection history directly with the Louisiana Department of Health before making a placement decision.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 51m per day
vs Louisiana avg
+27%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 19m per day |
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
63.8%
Avg. Length of Stay
168 days
Occupancy rate
63.8%
Avg. Length of Stay
168 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
72% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
25% of new residents, often for short stays.
Typical stay
1 years
Medicaid
4% of new residents, often for long-term daily care.
Typical stay
3 - 4 years
Finances and operations
Voluntary non-profit community
Home revenue
$11.3M
Surplus of revenue
$185.2K
Voluntary non-profit community
Home revenue
$11.3M
Surplus of revenue
$185.2K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$11.1M
60-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 0 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
StatusActive
License Number13349
24-Hour Staffing
Fax318-213-3539
Specific ProgramsCommunity Calendars, Photo Gallery, Community Outreach Programs, Volunteer
Health Inspection History
Inspections
Total health citations
20
Louisiana average 25.7
Citations per inspection
2.22
Louisiana average 3.95
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
13 of 20 citations resulted from standard inspections; and 7 of 20 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
100% better than Louisiana averageLouisiana average: 1.1
Serious Health citations
0
100% better than Louisiana averageLouisiana average: 0.5
Citations history (last 3 years)
Abuse/Neglect moderate citation
May 15, 2025
Corrected
Abuse/Neglect moderate citation
May 15, 2025
Corrected
Environmental moderate citation
May 15, 2025
Corrected
Pharmacy moderate citation
May 15, 2025
Corrected
Financial Assistance for
Nursing Home in Louisiana
The Cottages at The Glen is located in Shreveport, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
Places of interest near The Cottages at The Glen
23.2 miles from city center
Estimated distance in miles from Shreveport's city center to The Cottages at The Glen's address, calculated via Google Maps.
Calculate Travel Distance to The Cottages at The Glen
Add your location
Staffing Data
Reporting period: April 1 – June 30, 2025 (Q2 2025). Source: CMS Payroll-Based Journal report.
Total staff
163
Employees
101
Contractors
62
Staff to resident ratio
1.83:1
17% better than Louisiana average
Avg staff/day
60
Average shift
7.9 hours
0% compared with Louisiana average
Total staff hours (quarter)
43,052
Nursing staff breakdown
Q2 2025 · Apr 1 – Jun 30
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Registered Nurse
Manages medical care and health needs.
Total count
10
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
37
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.4 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
95
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursThis role is partially covered by contractors.
Contractor staffing
Q2 2025 · Apr 1 – Jun 30
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
Total hours from contractors
15.5%
6,673 contractor hours this quarter
Certified Nursing Assistant: 27
Licensed Practical Nurse: 18
Respiratory Therapy Technician: 3
Qualified Social Worker: 3
Speech Language Pathologist: 3
Physical Therapy Assistant: 3
Registered Nurse: 1
Occupational Therapy Aide: 1
Occupational Therapy Assistant: 1
Physical Therapy Aide: 1
Medical Director: 1
Staff by category
Q2 2025 · Apr 1 – Jun 30
This data comes from the CMS Payroll-Based Journal report covering April 1 – June 30, 2025.
| Certified Nursing Assistant | 68 | 27 | 95 | 27,276 | 91 | 100% | 7.5 |
| Licensed Practical Nurse | 19 | 18 | 37 | 10,087 | 91 | 100% | 10.4 |
| Registered Nurse | 9 | 1 | 10 | 1,264 | 89 | 98% | 7.4 |
| Speech Language Pathologist | 0 | 3 | 3 | 826 | 66 | 73% | 6.6 |
| Dietitian | 1 | 0 | 1 | 464 | 62 | 68% | 7.5 |
| Administrator | 1 | 0 | 1 | 448 | 56 | 62% | 8 |
| Mental Health Service Worker | 1 | 0 | 1 | 435 | 58 | 64% | 7.5 |
| Physical Therapy Assistant | 0 | 3 | 3 | 419 | 63 | 69% | 5.9 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 404 | 67 | 74% | 6 |
| Nurse Practitioner | 1 | 0 | 1 | 395 | 50 | 55% | 7.9 |
| Qualified Social Worker | 0 | 3 | 3 | 381 | 65 | 71% | 5.9 |
| Physical Therapy Aide | 0 | 1 | 1 | 339 | 58 | 64% | 5.9 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 192 | 24 | 26% | 8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 52 | 13 | 14% | 4 |
| Occupational Therapy Aide | 0 | 1 | 1 | 52 | 13 | 14% | 4 |
| Medical Director | 0 | 1 | 1 | 20 | 9 | 10% | 2.2 |
95 Certified Nursing Assistant
% of Days
100%
37 Licensed Practical Nurse
% of Days
100%
10 Registered Nurse
% of Days
98%
3 Speech Language Pathologist
% of Days
73%
1 Dietitian
% of Days
68%
1 Administrator
% of Days
62%
1 Mental Health Service Worker
% of Days
64%
3 Physical Therapy Assistant
% of Days
69%
3 Respiratory Therapy Technician
% of Days
74%
1 Nurse Practitioner
% of Days
55%
3 Qualified Social Worker
% of Days
71%
1 Physical Therapy Aide
% of Days
64%
1 Clinical Nurse Specialist
% of Days
26%
1 Occupational Therapy Assistant
% of Days
14%
1 Occupational Therapy Aide
% of Days
14%
1 Medical Director
% of Days
10%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
89
Medicare
6
6.7% of residents
Medicaid
39
43.8% of residents
Private pay or other
44
49.4% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
17.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
17.5
50% worse than Louisiana averageLouisiana average: 11.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
30.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
30.4
49% worse than Louisiana averageLouisiana average: 20.4
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
31.1%
Percent of long-stay residents whose need for help with daily activities has increased
31.1%
51% worse than Louisiana averageLouisiana average: 20.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
45.6%
Percent of long-stay residents whose ability to move independently worsened
45.6%
94% worse than Louisiana averageLouisiana average: 23.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.4%
16% better than Louisiana averageLouisiana average: 17.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
5% worse than Louisiana averageLouisiana average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.4%
Percent of long-stay high risk residents with pressure ulcers
3.4%
47% better than Louisiana averageLouisiana average: 6.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.4%
Percent of long-stay residents with a urinary tract infection
1.4%
51% better than Louisiana averageLouisiana average: 2.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.0%
Percent of long-stay residents who lose too much weight
4.0%
23% better than Louisiana averageLouisiana average: 5.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.0%
Percent of long-stay residents who have depressive symptoms
1.0%
37% better than Louisiana averageLouisiana average: 1.6%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
23.2%
Percent of long-stay residents who received an antipsychotic medication
23.2%
13% worse than Louisiana averageLouisiana average: 20.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.6%
37% worse than Louisiana averageLouisiana average: 91.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.4%
7% worse than Louisiana averageLouisiana average: 94.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
69.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
69.1%
16% worse than Louisiana averageLouisiana average: 82.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
84% better than Louisiana averageLouisiana average: 3.1%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
52.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
52.3%
31% worse than Louisiana averageLouisiana average: 76.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Nursing Home around Shreveport
The information below is reported by the Louisiana Department of Health, Health Standards Section.
Filter by care type
| Booker T.washington Skilled Nursing and Rehabilita |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport (Caddo Parish) | 80 | 86.2% | +20% | 2.75 | - | -61% | -34% | $0 | 18 | 3.6 | - | 73 | 58 | Kourtney Brownlee | $7.5M | $2.6M | 35.1% | 195615 | |||
| The Cottages at The Glen |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport | 60 | 63.8% | -11% | 4.85 | +34% | +17% | $0 | 20 | 2.2 | - | 93 | 0 | Debra Williams | $11.3M | $6.1M | 54.3% | 195533 | ||||
| Claiborne Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport (Caddo Parish) | 81 | 80.3% | +12% | 4.19 | +43% | +1% | $112.9k | 42 | 3.8 | 5 | 67 | 43 | Julie Fox-Cash | $7.9M | $3.3M | 41.1% | 195316 |
Financial Trends
Historical financial and operational data for The Cottages at The Glen based on CMS SNF Cost Reports.
Occupancy Rate
63.8%
↑ 2.2pp vs 2023
Net Income
$185.2K
↑ ~$2.0M vs 2023
Total Payroll
$6.1M
↑ ~$505.1K vs 2023
Profit Margin
1.9%
↑ 22.3pp vs 2023
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Frequently Asked Questions about The Cottages at The Glen
What is the license number of The Cottages at The Glen?
According to LA state health department records, The Cottages at The Glen's license number is 13349.
How many beds does The Cottages at The Glen have?
The Cottages at The Glen has 60 beds.
Are there photos of The Cottages at The Glen?
Yes — there are 10 photos of The Cottages at The Glen in the photo gallery on this page.
What is the address of The Cottages at The Glen?
The Cottages at The Glen is located at 425 East Flournoy Lucas Road.
What is the phone number of The Cottages at The Glen?
(318) 798-3500 will put you in contact with the team at The Cottages at The Glen.
Is The Cottages at The Glen Medicare or Medicaid certified?
Yes — The Cottages at The Glen is a CMS-certified provider of Medicare and Medicaid.
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