2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Cottages at the Glen is a 60-bed Life Plan Community located at 425 East Flournoy Lucas Road in Shreveport, Louisiana. Serving older adults in Caddo Parish, the facility holds an active state license and provides a continuum of care that includes independent living, assisted living, skilled nursing, and memory care.
The Louisiana Department of Health, Health Standards Section, oversees the inspection of this facility. No specific inspection history is reported in the current source data, and the community maintains a citations-per-inspection rate of zero. Records indicate that no civil money penalties or payment denials have been imposed by CMS within the past three years.
The community maintains 24-hour staffing and is designed for residents seeking multiple levels of care within a single campus. Specific details regarding on-site amenities, dining menus, staffing composition, and monthly pricing are not reported in the available source data, so families should request these details during a tour. Information regarding payment options and current occupancy levels is also not publicly listed in current records.
Providing a retirement community with integrated long-term healthcare planning across various care levels makes this a viable choice for families. Families evaluating The Cottages at the Glen should confirm Medicaid acceptance, current occupancy, and the full inspection history directly with the Louisiana Department of Health before making a placement decision.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 20th out of 199 homes in Louisiana for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 12m per day | ▼ 38% State avg: 19m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 14m per day | ▲ 6% State avg: 1h 10m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 12m per day | ▲ 37% State avg: 2h 20m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 22m per day | ▲ 32% State avg: 3h 18m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 48% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 6m per day | ▼ 48% State avg: 12m per day · National avg: 29m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Louisiana average 6.5
Last Health inspection on May 2025
Louisiana average 25.7
Louisiana average 3.95
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
13 of 20 citations resulted from standard inspections; and 7 of 20 resulted from complaint investigations.
100% better than Louisiana averageLouisiana average: 1.1
100% better than Louisiana averageLouisiana average: 0.5
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
13% more staff per resident than Louisiana average
0% compared with Louisiana average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 7 RN Staff are full-time employees. No contractors work on this role.
7
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursAssists with medical care and medications.
37 total: 25 full-time employees and 12 contractors.
37
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hoursHelps with daily care and mobility.
83 total: 68 full-time employees and 15 contractors.
83
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
4,129 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 68 | 15 | 83 | 29,201 | 92 | 100% | 7.8 |
| Licensed Practical Nurse | 25 | 12 | 37 | 11,329 | 92 | 100% | 9.9 |
| Registered Nurse | 7 | 0 | 7 | 1,182 | 91 | 99% | 7.3 |
| Speech Language Pathologist | 0 | 4 | 4 | 829 | 67 | 73% | 6.8 |
| Nurse Practitioner | 1 | 0 | 1 | 588 | 72 | 78% | 8.2 |
| Dietitian | 1 | 0 | 1 | 534 | 64 | 70% | 8.3 |
| Mental Health Service Worker | 1 | 0 | 1 | 480 | 60 | 65% | 8 |
| Physical Therapy Assistant | 0 | 2 | 2 | 452 | 65 | 71% | 7 |
| Administrator | 1 | 0 | 1 | 424 | 53 | 58% | 8 |
| Physical Therapy Aide | 0 | 1 | 1 | 399 | 62 | 67% | 6.4 |
| Qualified Social Worker | 0 | 5 | 5 | 338 | 62 | 67% | 4.9 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 259 | 53 | 58% | 4.7 |
| Occupational Therapy Aide | 1 | 1 | 2 | 57 | 16 | 17% | 3.5 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 52 | 13 | 14% | 4 |
| Medical Director | 0 | 1 | 1 | 17 | 9 | 10% | 1.9 |
| Nurse Aide in Training | 0 | 1 | 1 | 8 | 1 | 1% | 7.5 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
17.5
50% worse than Louisiana averageLouisiana average: 11.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
30.4
49% worse than Louisiana averageLouisiana average: 20.4
Percent of long-stay residents whose need for help with daily activities has increased
31.1%
51% worse than Louisiana averageLouisiana average: 20.5%
Percent of long-stay residents whose ability to move independently worsened
45.6%
94% worse than Louisiana averageLouisiana average: 23.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.4%
16% better than Louisiana averageLouisiana average: 17.1%
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
5% worse than Louisiana averageLouisiana average: 3.5%
Percent of long-stay high risk residents with pressure ulcers
3.4%
47% better than Louisiana averageLouisiana average: 6.4%
Percent of long-stay residents with a urinary tract infection
1.4%
51% better than Louisiana averageLouisiana average: 2.7%
Percent of long-stay residents who lose too much weight
4.0%
23% better than Louisiana averageLouisiana average: 5.1%
Percent of long-stay residents who have depressive symptoms
1.0%
37% better than Louisiana averageLouisiana average: 1.6%
Percent of long-stay residents who received an antipsychotic medication
23.2%
13% worse than Louisiana averageLouisiana average: 20.4%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.6%
37% worse than Louisiana averageLouisiana average: 91.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.4%
7% worse than Louisiana averageLouisiana average: 94.9%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
69.1%
16% worse than Louisiana averageLouisiana average: 82.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
84% better than Louisiana averageLouisiana average: 3.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
52.3%
31% worse than Louisiana averageLouisiana average: 76.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
72% of new residents, usually for short-term rehab.
25% of new residents, often for short stays.
4% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
89Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for The Cottages at The Glen from 2012–2024, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 04/2024.
Based on CMS SNF Cost Report for fiscal year ending in 04/2024.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #51 / 203Payroll — State benchmarkedThis home is ranked 51st out of 203 homes in Louisiana for Payroll. Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #70 / 203Payroll % — State benchmarkedThis home is ranked 70th out of 203 homes in Louisiana for Payroll %. Shows payroll as a percentage of revenue versus the Louisiana average. Well-run Louisiana facilities typically land around 54–68% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Louisiana that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (72% of admissions), and a typical Medicare stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
425 East Flournoy Lucas Road, Shreveport, LA 71115
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The information below is reported by the Louisiana Department of Health, Health Standards Section.
| Heritage Manor of Stratmore Nursing & Rehab Ctr | NH HOS MC SNF | Shreveport (Springlake, University Terrace) | 142 |
80.3%
Facility
80.3%
LA AVG
70.3
Rank
#59 / 178 | +14% | 3.52
Facility
3.52
LA AVG
4.14
Rank
#148 / 199 | +13% | -15% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204 | 6
Facility
6
LA AVG
25.7
Rank
#4 / 204 | 3.0
Facility
3.0
LA AVG
3.9
Rank
#40 / 204 | - | 114 | - | 12 | Catherine Day | $13.4MFiscal year ending 12/2023
Facility
$13.4MFiscal year ending 12/2023
LA AVG
$9.6M
Rank
#73 / 203 | $5.3MFiscal year ending 12/2023
Facility
$5.3MFiscal year ending 12/2023
LA AVG
$3.9M
Rank
#23 / 203 | 39.5%Fiscal year ending 12/2023
Facility
39.5%Fiscal year ending 12/2023
LA AVG
42%
Rank
#28 / 203 | 195486 | ||||
| Heritage Manor South | NH HOS MC SNF | Shreveport (Caddo Parish) | 145 |
74.4%
Facility
74.4%
LA AVG
70.3
Rank
#92 / 178 | +6% | 4.96
Facility
4.96
LA AVG
4.14
Rank
#16 / 199 | +41% | +20% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204 | 18
Facility
18
LA AVG
25.7
Rank
#56 / 204 | 3.6
Facility
3.6
LA AVG
3.9
Rank
#89 / 204 | - | 108 | A+ | 29 | Jacob Banaka | $11.5MFiscal year ending 12/2023
Facility
$11.5MFiscal year ending 12/2023
LA AVG
$9.6M
Rank
#135 / 203 | $5.1MFiscal year ending 12/2023
Facility
$5.1MFiscal year ending 12/2023
LA AVG
$3.9M
Rank
#40 / 203 | 44.1%Fiscal year ending 12/2023
Facility
44.1%Fiscal year ending 12/2023
LA AVG
42%
Rank
#6 / 203 | 195408 | ||||
| Spring Lake Skilled Nursing and Rehabilitation | NH HOS MC PC RC SNF | Shreveport (Caddo Parish) | 160 |
78.2%
Facility
78.2%
LA AVG
70.3
Rank
#76 / 178 | +11% | 3.28
Facility
3.28
LA AVG
4.14
Rank
#162 / 199 | -70% | -21% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204 | 14
Facility
14
LA AVG
25.7
Rank
#33 / 204 | 2.8
Facility
2.8
LA AVG
3.9
Rank
#34 / 204 | - | 125 | - | 42 | Sdb Holdings | $14.9MFiscal year ending 12/2023
Facility
$14.9MFiscal year ending 12/2023
LA AVG
$9.6M
Rank
#27 / 203 | $5.3MFiscal year ending 12/2023
Facility
$5.3MFiscal year ending 12/2023
LA AVG
$3.9M
Rank
#75 / 203 | 35.6%Fiscal year ending 12/2023
Facility
35.6%Fiscal year ending 12/2023
LA AVG
42%
Rank
#179 / 203 | 195344 | ||||
| Heritage Manor West | NH HOS MC PC SNF | Shreveport | 140 |
82.5%
Facility
82.5%
LA AVG
70.3
Rank
#52 / 178 | +17% | 3.98
Facility
3.98
LA AVG
4.14
Rank
#86 / 199 | +56% | -4% | $0
Facility
$0
LA AVG
$107.9k
Rank
#1 / 204 | 18
Facility
18
LA AVG
25.7
Rank
#56 / 204 | 4.5
Facility
4.5
LA AVG
3.9
Rank
#139 / 204 | - | 116 | - | 35 | Lena Heritage LLC | $10.5MFiscal year ending 12/2023
Facility
$10.5MFiscal year ending 12/2023
LA AVG
$9.6M
Rank
#150 / 203 | $4.6MFiscal year ending 12/2023
Facility
$4.6MFiscal year ending 12/2023
LA AVG
$3.9M
Rank
#69 / 203 | 44.3%Fiscal year ending 12/2023
Facility
44.3%Fiscal year ending 12/2023
LA AVG
42%
Rank
#18 / 203 | 195447 | ||||
| The Cottages at The Glen | NH AL IL MC SNF | Shreveport | 60 | - | - | 4.85
Facility
4.85
LA AVG
4.14
Rank
#20 / 199 | -2% | +17% | $12.7k
Facility
$12.7k
LA AVG
$107.9k
Rank
#103 / 204 | 20
Facility
20
LA AVG
25.7
Rank
#74 / 204 | 2.2
Facility
2.2
LA AVG
3.9
Rank
#11 / 204 | - | 99 | - | 0 | Debra Williams | $9.2MFiscal year ending 04/2024
Facility
$9.2MFiscal year ending 04/2024
LA AVG
$9.6M
Rank
#67 / 203 | $5.0MFiscal year ending 04/2024
Facility
$5.0MFiscal year ending 04/2024
LA AVG
$3.9M
Rank
#51 / 203 | 54.8%Fiscal year ending 04/2024
Facility
54.8%Fiscal year ending 04/2024
LA AVG
42%
Rank
#70 / 203 | 195533 |
The Cottages at The Glen is located in Shreveport, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
According to LA state health department records, The Cottages at The Glen's license number is 13349.
The Cottages at The Glen's occupancy is 63.8%.
The Cottages at The Glen is registered as a non-profit in LA.
The Cottages at The Glen has 60 beds.
Yes — there are 5 photos of The Cottages at The Glen in the photo gallery on this page.
The Cottages at The Glen is located at 425 East Flournoy Lucas Road, Shreveport, LA 71115.
(318) 798-3500 will put you in contact with the team at The Cottages at The Glen.
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