Total health inspections
9
Louisiana average 6.5
Last Health inspection on May 2025
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
The Cottages at The Glen
Nursing Home · Shreveport, LA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Cottages at The Glen
Nursing Home · Shreveport, LA
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Cottages at The Glen accepts Medicare, Medicaid, and private pay.
The Cottages at the Glen is a 60-bed Life Plan Community located at 425 East Flournoy Lucas Road in Shreveport, Louisiana. Serving older adults in Caddo Parish, the facility holds an active state license and provides a continuum of care that includes independent living, assisted living, skilled nursing, and memory care.
The Louisiana Department of Health, Health Standards Section, oversees the inspection of this facility. No specific inspection history is reported in the current source data, and the community maintains a citations-per-inspection rate of zero. Records indicate that no civil money penalties or payment denials have been imposed by CMS within the past three years.
The community maintains 24-hour staffing and is designed for residents seeking multiple levels of care within a single campus. Specific details regarding on-site amenities, dining menus, staffing composition, and monthly pricing are not reported in the available source data, so families should request these details during a tour. Information regarding payment options and current occupancy levels is also not publicly listed in current records.
Providing a retirement community with integrated long-term healthcare planning across various care levels makes this a viable choice for families. Families evaluating The Cottages at the Glen should confirm Medicaid acceptance, current occupancy, and the full inspection history directly with the Louisiana Department of Health before making a placement decision.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 18th out of 182 homes in Louisiana. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 18th out of 182 homes in Louisiana. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 51m per day
Rank #18 / 182Nurse hours — State benchmarkedThis home is ranked 18th out of 182 homes in Louisiana. Shows adjusted nurse hours per resident per day benchmarked to the Louisiana average, with a ranking across 182 Louisiana SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Louisiana avg
+27%
Standout metric
Weekend Total Nursing is +32% above state avg
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 19m per day | ▲ 32% State avg: 3h 15m per day · National avg: 3h 25m per day |
Capacity and availability
This home usually has availability
Occupancy rate
63.8%
Rank #136 / 189Occupancy rate — State benchmarkedThis home is ranked 136th out of 189 homes in Louisiana. Shows this facility's occupancy rate versus the Louisiana average, with its Statewide rank out of 189. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
168 days
60-bed community Rank #230 / 262Bed count — State benchmarkedThis home is ranked 230th out of 262 homes in Louisiana. Shows this facility's certified or reported bed count compared to other Louisiana SNFs. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 0 / 100 Rank #352 / 368Walk Score — State benchmarkedThis home is ranked 352nd out of 368 homes in Louisiana. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Louisiana SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
StatusActive
License Number13349
Services
24-Hour Staffing
Fax318-213-3539
Specific ProgramsCommunity Calendars, Photo Gallery, Community Outreach Programs, Volunteer
Health Inspection History
Inspections
Total health citations
20
Rank #67 / 187Health citations — State benchmarkedThis home is ranked 67th out of 187 homes in Louisiana. Shows this facility's total health deficiency citations benchmarked to the Louisiana State average, with a ranking across all 187 LA SNFs. Lower citation counts earn a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Louisiana average 25.7
Citations per inspection
2.22
Rank #10 / 187Citations per inspection — State benchmarkedThis home is ranked 10th out of 187 homes in Louisiana. Shows average deficiency citations per CMS inspection for this facility versus the Louisiana mean across 187 SNFs with citation data. Lower is better.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Louisiana average 3.95
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
13 of 20 citations resulted from standard inspections; and 7 of 20 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical health citations
0
100% better than Louisiana averageLouisiana average: 1.1
Serious health citations
0
100% better than Louisiana averageLouisiana average: 0.5
Citations history (last 3 years)
Abuse/Neglect moderate citation
May 15, 2025
Corrected
Abuse/Neglect moderate citation
May 15, 2025
Corrected
Environmental moderate citation
May 15, 2025
Corrected
Pharmacy moderate citation
May 15, 2025
Corrected
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Total staff
151
Employees
105
Contractors
46
Staff to resident ratio
1.70:1
13% better than Louisiana average
Avg staff/day
62
Average shift
8.1 hours
0% compared with Louisiana average
Total staff hours (quarter)
46,146
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
All 7 RN Staff are full-time employees. No contractors work on this role.
7
All 7 RN Staff are full-time employees. No contractors work on this role.
7
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursLicensed Practical Nurse
Assists with medical care and medications.
LPN Staff
37 total: 25 full-time employees and 12 contractors.
37
37 total: 25 full-time employees and 12 contractors.
37
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hoursCertified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
83 total: 68 full-time employees and 15 contractors.
83
83 total: 68 full-time employees and 15 contractors.
83
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursContractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
8.9%
4,129 contractor hours this quarter
Certified Nursing Assistant: 15
Licensed Practical Nurse: 12
Qualified Social Worker: 5
Speech Language Pathologist: 4
Respiratory Therapy Technician: 3
Physical Therapy Assistant: 2
Physical Therapy Aide: 1
Occupational Therapy Assistant: 1
Occupational Therapy Aide: 1
Nurse Aide in Training: 1
Medical Director: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 68 | 15 | 83 | 29,201 | 92 | 100% | 7.8 |
| Licensed Practical Nurse | 25 | 12 | 37 | 11,329 | 92 | 100% | 9.9 |
| Registered Nurse | 7 | 0 | 7 | 1,182 | 91 | 99% | 7.3 |
| Speech Language Pathologist | 0 | 4 | 4 | 829 | 67 | 73% | 6.8 |
| Nurse Practitioner | 1 | 0 | 1 | 588 | 72 | 78% | 8.2 |
| Dietitian | 1 | 0 | 1 | 534 | 64 | 70% | 8.3 |
| Mental Health Service Worker | 1 | 0 | 1 | 480 | 60 | 65% | 8 |
| Physical Therapy Assistant | 0 | 2 | 2 | 452 | 65 | 71% | 7 |
| Administrator | 1 | 0 | 1 | 424 | 53 | 58% | 8 |
| Physical Therapy Aide | 0 | 1 | 1 | 399 | 62 | 67% | 6.4 |
| Qualified Social Worker | 0 | 5 | 5 | 338 | 62 | 67% | 4.9 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 259 | 53 | 58% | 4.7 |
| Occupational Therapy Aide | 1 | 1 | 2 | 57 | 16 | 17% | 3.5 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 52 | 13 | 14% | 4 |
| Medical Director | 0 | 1 | 1 | 17 | 9 | 10% | 1.9 |
| Nurse Aide in Training | 0 | 1 | 1 | 8 | 1 | 1% | 7.5 |
83 Certified Nursing Assistant
% of Days
100%
37 Licensed Practical Nurse
% of Days
100%
7 Registered Nurse
% of Days
99%
4 Speech Language Pathologist
% of Days
73%
1 Nurse Practitioner
% of Days
78%
1 Dietitian
% of Days
70%
1 Mental Health Service Worker
% of Days
65%
2 Physical Therapy Assistant
% of Days
71%
1 Administrator
% of Days
58%
1 Physical Therapy Aide
% of Days
67%
5 Qualified Social Worker
% of Days
67%
3 Respiratory Therapy Technician
% of Days
58%
2 Occupational Therapy Aide
% of Days
17%
1 Occupational Therapy Assistant
% of Days
14%
1 Medical Director
% of Days
10%
1 Nurse Aide in Training
% of Days
1%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
17.5
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
17.5
50% worse than Louisiana averageLouisiana average: 11.7
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
30.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
30.4
49% worse than Louisiana averageLouisiana average: 20.4
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
31.1%
Percent of long-stay residents whose need for help with daily activities has increased
31.1%
51% worse than Louisiana averageLouisiana average: 20.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
45.6%
Percent of long-stay residents whose ability to move independently worsened
45.6%
94% worse than Louisiana averageLouisiana average: 23.5%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.4%
Percent of low risk long-stay residents who lose control of their bowels or bladder
14.4%
16% better than Louisiana averageLouisiana average: 17.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
5% worse than Louisiana averageLouisiana average: 3.5%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.4%
Percent of long-stay high risk residents with pressure ulcers
3.4%
47% better than Louisiana averageLouisiana average: 6.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.4%
Percent of long-stay residents with a urinary tract infection
1.4%
51% better than Louisiana averageLouisiana average: 2.7%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.0%
Percent of long-stay residents who lose too much weight
4.0%
23% better than Louisiana averageLouisiana average: 5.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
1.0%
Percent of long-stay residents who have depressive symptoms
1.0%
37% better than Louisiana averageLouisiana average: 1.6%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
23.2%
Percent of long-stay residents who received an antipsychotic medication
23.2%
13% worse than Louisiana averageLouisiana average: 20.4%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
57.6%
37% worse than Louisiana averageLouisiana average: 91.5%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
88.4%
7% worse than Louisiana averageLouisiana average: 94.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
69.1%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
69.1%
16% worse than Louisiana averageLouisiana average: 82.5%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
84% better than Louisiana averageLouisiana average: 3.1%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
52.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
52.3%
31% worse than Louisiana averageLouisiana average: 76.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
72% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
25% of new residents, often for short stays.
Typical stay
1 years
Medicaid
4% of new residents, often for long-term daily care.
Typical stay
3 - 4 years
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
89
Medicare
6
6.7% of residents
Medicaid
39
43.8% of residents
Private pay or other
44
49.4% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for The Cottages at The Glen based on CMS SNF Cost Reports.
Occupancy Rate
63.8%
↑ 2.2pp vs 2023
Net Income
$185.2K
↑ ~$2.0M vs 2023
Total Payroll
$6.1M
↑ ~$505.1K vs 2023
Profit Margin
1.9%
↑ 22.3pp vs 2023
Finances and operations
Voluntary non-profit community
Home revenue
$11.3M
Surplus of revenue
$185.2K
Voluntary non-profit community
Home revenue
$11.3M Rank #61 / 186Revenue — State benchmarkedThis home is ranked 61st out of 186 homes in Louisiana. Shows this facility's annual revenue compared to the Louisiana SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Surplus of revenue
$185.2K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #44 / 186Payroll — State benchmarkedThis home is ranked 44th out of 186 homes in Louisiana. Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$6.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #44 / 186Payroll — State benchmarkedThis home is ranked 44th out of 186 homes in Louisiana. Shows total annual staff payroll benchmarked to the Louisiana average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$5.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$11.1M
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Places of interest near The Cottages at The Glen
23.2 miles from city center
Estimated distance in miles from Shreveport's city center to The Cottages at The Glen's address, calculated via Google Maps.
Calculate Travel Distance to The Cottages at The Glen
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Financial Assistance for
Nursing Home in Louisiana
The Cottages at The Glen is located in Shreveport, Louisiana.
Here are the financial assistance programs available to residents in Louisiana.
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The information below is reported by the Louisiana Department of Health, Health Standards Section.
Filter by care type
| Progressive Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport (Caddo Parish) | 48 | - | - | 7.66 | +101% | +85% | $0 | 2 | 1.0 | - | 16 | - | 56 | - | - | - | - | 195622 | ||||
| The Oaks of Louisiana |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Shreveport (Lucas) | 160 | - | - | 5.54 | -81% | +34% | $0 | 19 | 3.8 | - | 79 | A+ | 15 | Pierre Blanchard | $13.6M | $6.2M | 45.6% | 195597 | ||||
| Heritage Manor West |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport | 140 | 63.9% | -11% | 3.98 | +56% | -4% | $0 | 18 | 4.5 | - | 110 | - | 35 | Lena Heritage LLC | $8.0M | $5.5M | 68.9% | 195447 | ||||
| The Cottages at The Glen |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport | 60 | - | - | 4.85 | -2% | +17% | $0 | 20 | 2.2 | - | 93 | - | 0 | Debra Williams | $11.3M | $6.1M | 54.3% | 195533 | ||||
| Pierremont Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Shreveport (Caddo Parish) | 180 | 67.4% | -6% | 3.86 | -77% | -7% | $431.5k | 57 | 3.8 | 11 | 119 | A+ | 68 | Edward Forrest | $19.1M | $6.4M | 33.6% | 195312 |
Frequently Asked Questions about The Cottages at The Glen
What is the license number of The Cottages at The Glen?
According to LA state health department records, The Cottages at The Glen's license number is 13349.
How many beds does The Cottages at The Glen have?
The Cottages at The Glen has 60 beds.
Are there photos of The Cottages at The Glen?
Yes — there are 5 photos of The Cottages at The Glen in the photo gallery on this page.
What is the address of The Cottages at The Glen?
The Cottages at The Glen is located at 425 East Flournoy Lucas Road.
What is the phone number of The Cottages at The Glen?
(318) 798-3500 will put you in contact with the team at The Cottages at The Glen.
Is The Cottages at The Glen Medicare or Medicaid certified?
Yes — The Cottages at The Glen is a CMS-certified provider of Medicare and Medicaid.
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