The Courtyards LLC
Assisted Living · USA
The Courtyards LLC
Assisted Living · USA
The Courtyards LLC is a 133-bed licensed Adult Home administrated by family ownership at 5285 South Park Avenue in Hamburg, New York 14075, in Erie County. Owned by The Courtyards LLC and family-operated for more than 30 years, the facility is licensed as an Adult Home with active status. Pets are not permitted. Nursing services, 24-hour staffing, and rehabilitation services are confirmed. Visiting hours are 9:30 a.m. to 3 p.m. daily.
Eleven confirmed amenities include supportive assistance with daily living activities, visiting primary physician, podiatry, physical and occupational therapy, blood work and X-rays, mental health counseling, housekeeping and laundry services, salon services, religious services, and activities and events scheduled each morning and afternoon. Special diets are accommodated.
The New York State Department of Health, Office of Aging and Long Term Care, has conducted 7 inspections on file, all with citations, against a state average of 9 inspections with 5 carrying citations. Thirteen total deficiencies have been recorded against a state average of 22. The most recent inspection on June 26, 2025, a complaint investigation, found zero deficiencies. Earlier inspections documented recurring patterns in environmental standards, resident services, food service, records and reports, and resident protections. No immediate jeopardy findings or license actions occurred. Ten complaints are on record at a rate of 7.5 per 100 occupied beds against a state average of 49.9 per 100 occupied beds. Complaint investigations were generally unsubstantiated. No enforcement actions are on file. The inspection summary indicates some fluctuation in compliance with recent improvement.
Located in Hamburg, The Courtyards LLC provides Adult Home services with 11 confirmed amenities and deficiency counts significantly below the state average.
The Courtyards LLC is suited for families seeking Adult Home placement in Hamburg with on-site physician and mental health services. Families should ask about the specific corrective actions taken following earlier deficiencies in environmental standards, food service practices, and record-keeping procedures, and verify current compliance with resident protection protocols before placement.
133-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 79 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Facility TypeAdult Home
StatusActive
CountyErie
License Number240-F-872
Owner NameThe Courtyards LLC
Rehabilitation Services
Nursing Services
24-Hour Staffing
Supportive Assistance With Daily Living Activities
Visiting Primary Physician
Podiatry
Physical And Occupational Therapy
Blood Work
X-Rays
Mental Health Counseling
Housekeeping And Laundry Services
Salon Services
Religious Services
Activities And Events
ActivitiesActivities every morning and afternoon.
Specific ProgramsResident Care, Admission Application
Religious ServicesYes
Operating HoursVisiting hours are 9:30 am to 3 pm daily.
Food DescriptionThe Courtyards is able to accommodate special diets and possibly others on request.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
13 citations
10 complaints
7 inspections
0 complaint investigations
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
2 Worse
Metrics worse than New York average:
• Inspections with citations (40% above)
• Inspection citation rate (79% above) 8 Better Metrics better than New York average:
• Total citations (55% below)
• Citations per year (55% below)
• Citations per inspection (41% below)
• Total inspections (22% below)
• Total complaints (87% below)
• Complaints per year (87% below)
• Complaints per bed (84% below)
• Complaint investigations (100% below)
• Inspections with citations (40% above)
• Inspection citation rate (79% above) 8 Better Metrics better than New York average:
• Total citations (55% below)
• Citations per year (55% below)
• Citations per inspection (41% below)
• Total inspections (22% below)
• Total complaints (87% below)
• Complaints per year (87% below)
• Complaints per bed (84% below)
• Complaint investigations (100% below)
Latest Inspection
June 26, 2025
Complaint Investigation
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 13 | 29 | This facility has 55% fewer total citations than a typical New York assisted living residence (13 vs. NY avg 29).↓ 55% better |
|
Citations per year
Average citations per year since 2021.
| 2.6 | 5.8 | This facility has 55% fewer citations per year than a typical New York assisted living residence (2.6 vs. NY avg 5.8).↓ 55% better |
|
Citations per inspection
Average citations per inspection.
| 1.9 | 3.2 | This facility has 41% fewer citations per inspection than a typical New York assisted living residence (1.9 vs. NY avg 3.2).↓ 41% better |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 7 | 9 | This facility has 22% fewer total inspections than a typical New York assisted living residence (7 vs. NY avg 9).↓ 22% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 7 | 5 | This facility has 40% more inspections with citations than a typical New York assisted living residence (7 vs. NY avg 5).↑ 40% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 56% | This facility has 44 percentage points higher inspection citation rate than a typical New York assisted living residence (100% vs. NY avg 56%).↑ 44% worse |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 10 | 79 | This facility has 87% fewer total complaints than a typical New York assisted living residence (10 vs. NY avg 79).↓ 87% better |
|
Complaints per year
Average complaints per year since 2021.
| 2 | 15.8 | This facility has 87% fewer complaints per year than a typical New York assisted living residence (2 vs. NY avg 15.8).↓ 87% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.08 | 0.50 | This facility has 84% fewer complaints per bed than a typical New York assisted living residence (0.08 vs. NY avg 0.5).↓ 84% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York assisted living residence (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on June 26, 2025, found no deficiencies. Earlier inspections showed a mix of issues primarily related to environmental standards, resident services, food service, and records and reports. Complaint investigations were generally unsubstantiated, with no fines or enforcement actions listed in the available reports. Prior reports noted isolated deficiencies in resident protections and documentation, but no immediate jeopardy or license actions occurred. The inspection history suggests some fluctuation in compliance, with recent inspections showing improvement.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsLawsuit overview for The Courtyards LLC
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
17
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
17
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
1
1 active
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
1
1 active
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
16
16 Disposed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
16
16 Disposed
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2012
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2012
Most Recent
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2025
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2025
Next Court Date
Next scheduled court appearance on record across active cases.
Jun 26, 2026
Next scheduled court appearance on record across active cases.
Jun 26, 2026Places of interest near The Courtyards LLC
0.0 miles from city center
Estimated distance in miles from Hamburg's city center to The Courtyards LLC's address, calculated via Google Maps.
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The information below is reported by the New York State Department of Health.
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Frequently Asked Questions about The Courtyards LLC
Is The Courtyards LLC in a walkable area?
The Courtyards LLC has a walk score of 79. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the license number of The Courtyards LLC?
According to NY state health department records, The Courtyards LLC's license number is 240-F-872.
How many beds does The Courtyards LLC have?
The Courtyards LLC has 133 beds.
Are there photos of The Courtyards LLC?
Yes — there is 1 photo of The Courtyards LLC in the photo gallery on this page.
What is the address of The Courtyards LLC?
The Courtyards LLC is located at 5285 South Park Avenue.
What is the phone number of The Courtyards LLC?
(716) 649-9111 will put you in contact with the team at The Courtyards LLC.
What county is The Courtyards LLC located in?
The Courtyards LLC is in Erie County.
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