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The Courtyards LLC
Senior Care & Assisted Living · Hamburg, NY
Exterior view of the nursing home building Sign for The Courtyards with surrounding flowers Interior view of a cozy library with bookshelves Dining area with round tables and chairs Interior view of a chapel with wooden pews

The Courtyards LLC

Senior Care & Assisted Living · Hamburg, NY
5285 South Park Avenue, Hamburg, NY 14075 View map Calculator: See prices in your area
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Overview of The Courtyards

The Courtyards occupies a well-positioned stretch of South Park Avenue in Hamburg, an Erie County suburb with a Walk Score of 79, where most everyday errands are reachable on foot. At 133 beds, it is among the larger assisted living communities in the county, with nursing services and 24-hour staffing running continuously throughout the building.

Individual call systems are installed facility-wide, giving residents a direct line to staff at any hour. Rehabilitation services are available on-site.

A chapel serves residents for whom religious practice is part of daily routine, and religious services are organized regularly. The salon rounds out the on-site amenities. Visiting hours are set at 9:30 am to 3 pm daily, which is worth noting for families planning regular drop-ins.

New York’s Department of Health, Office of Aging and Long Term Care conducts inspection oversight for adult homes statewide. Inspection themes at The Courtyards have touched on care planning and documentation.

For older adults in Erie County who need consistent nursing-level support in a community setting, The Courtyards covers the foundational bases: continuous staffing, on-site rehabilitation, call systems, and a walkable suburban location that keeps outside access practical without depending on it.

Facility Direct Line (716) 649-9111
Facility Direct Line (716) 649-9111 joangibbens@gmail.com
By The Numbers

Community insights.

Bed count Info A larger shared setting that may offer more common spaces and organized community services. 133 Rank #378 / 736Bed count — State benchmarkedThis home is ranked 378th out of 736 homes we track in New York for bed count. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Medium-capacity home · Offers a balance of services and community atmosphere.

Walk Score Info Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk. Rank #472 / 1150Walk Score — State benchmarkedThis home is ranked 472nd out of 1,150 homes we track in New York for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across New York facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
79 / 100

About this community

License Details

Facility TypeAdult Home
StatusActive
CountyErie
License Number240-F-872

Ownership & Operating Entity

Owner NameThe Courtyards LLC

Safety & Compliance

Safety FeaturesIndividual call systems, 24-hour staffing

Therapy & Rehabilitation

1 service
Rehabilitation Services

Staffing & Medical

1 service
Nursing Services

Additional Policies & Features

Pets not allowed
Visitor PolicyVisiting hours are 9:30 am to 3 pm daily.
HousekeepingYes
Linen ServiceYes

Amenities & Lifestyle

Salon
Housekeeping
Laundry
Chapel
Activities
Specific ProgramsResident Care
Religious Services
Touring HoursVisiting hours are 9:30 am to 3 pm daily.

Contact The Courtyards LLC

Inspection History

In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.

Inspection Scorecard Info This scorecard compares key inspection, violation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. NY average 2 Worse Metrics worse than New York average:
• Inspections with violations (75% above)
• Inspections with violations (100% above) 6 Better Metrics better than New York average:
• Total violations (22% below)
• Violations per inspection (60% below)
• Inspection violation rate (23% below)
• Inspection violation rate (12% below)
• Total complaints (87% below)
• Complaints per year (87% below)

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityNY Averagevs. NY Avg
Total inspections Info Combined count of all inspections conducted at this facility. 169 This facility has had 78% more total inspections than the New York average (16 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↑ 78% more
Inspections with violations Info Inspections that resulted in at least one regulatory violation. 74 This facility has 75% more inspections with violations than a typical New York assisted living residence (7 vs. NY avg 4).↑ 75% worse
Inspection violation rate Info Percentage of inspections that resulted in at least one violation. 44%57% This facility has 13 percentage points lower inspection violation rate than a typical New York assisted living residence (44% vs. NY avg 57%).↓ 13% better Rank #151 / 323 Inspection violation rate — State benchmarked This home is ranked 151st out of 323 homes we track in New York for % of inspections with violations. Shows this facility's % of inspections with violations compared to the New York average among 323 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Inspections with violations Info Inspections that uncovered at least one regulatory violation. 84 This facility has 100% more inspections with violations than a typical New York assisted living residence (8 vs. NY avg 4).↑ 100% worse
Inspection violation rate Info Percentage of inspections that resulted in at least one violation. 50%57% This facility has 7 percentage points lower inspection violation rate than a typical New York assisted living residence (50% vs. NY avg 57%).↓ 7% better Rank #151 / 323 Inspection violation rate — State benchmarked This home is ranked 151st out of 323 homes we track in New York for % of inspections with violations. Shows this facility's % of inspections with violations compared to the New York average among 323 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Complaint visits Info On-site visits triggered by formal complaints filed by residents, families, or staff. 06 This facility has had 100% fewer complaint visits than the New York average (0 vs. NY avg 6). More inspections can mean more regulatory scrutiny rather than worse care.↓ 100% fewer Rank #1 / 323 Complaint visits — State benchmarked This home is ranked 1st out of 323 homes we track in New York for complaint-related visits. Shows this facility's complaint-related visits compared to the New York average among 323 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

Violations Info Violations are formal regulatory issues recorded during state inspections.

This FacilityNY Averagevs. NY Avg
Total violations Info Formal regulatory issues recorded by inspectors across all inspection types. 1418 This facility has 22% fewer total violations than a typical New York assisted living residence (14 vs. NY avg 18).↓ 22% better Rank #210 / 323 Total violations — State benchmarked This home is ranked 210th out of 323 homes we track in New York for violations. Shows this facility's violations compared to the New York average among 323 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Violations per inspection Info Average violations per inspection. 0.92.23 This facility has 60% fewer violations per inspection than a typical New York assisted living residence (0.9 vs. NY avg 2.23).↓ 60% better Rank #128 / 323 Violations per inspection — State benchmarked This home is ranked 128th out of 323 homes we track in New York for violations per inspection. Shows this facility's violations per inspection compared to the New York average among 323 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Violation breakdown Info Per-category split of the 14 violations recorded across all inspections. Counts are compared against the New York state average for each category. A green dot means this facility is below the state average for that category; an amber dot means it is above.
5 Environmental Standards NY avg: 1.7
2 Food and Service NY avg: 1.1
3 Records and Reports NY avg: 2.0
1 Resident Protections NY avg: 0.4
3 Resident Services NY avg: 2.9

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityNY Averagevs. NY Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 1079 This facility has 87% fewer total complaints than a typical New York assisted living residence (10 vs. NY avg 79).↓ 87% better
Complaints per year Info Average complaints per year since 2026. 1079 This facility has 87% fewer complaints per year than a typical New York assisted living residence (10 vs. NY avg 79).↓ 87% better
Show Inspection Reports

Lawsuit overview for The Courtyards LLC

Summary of court-record activity tied to this facility, compiled from publicly available case dockets.

Source: State court e-filing records

Total Cases Info Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure. 9
Active Cases Info Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture. 1
Closed Info Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes. 8
Since Info Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure. 2015
Most Recent Info Most recent filing on record. Recent activity means legal disputes are still being raised against this facility. 2025
Next Court Date Info Next scheduled court appearance on record across active cases. Aug 28, 2026
View full lawsuit report

Places of interest near The Courtyards LLC

Address 0.0 miles from city center Info Estimated distance in miles from Hamburg's city center to The Courtyards LLC's address, calculated via Google Maps.

Calculate Travel Distance to The Courtyards LLC

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Compare Senior Care around the area

Info below is compiled from the NY State Dept. of Health (NYSDOH), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. SC (Senior Care):
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Share of inspections that resulted in violations, expressed as a percentage of total inspections in the window.
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
Total count of violations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of violations this facility receives each time it's inspected, calculated as total violations ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
Brooklyn Adult Care Center
SC
AL
Brooklyn (Cypress Hills)
210
Facility 210
NY AVG 160
Rank #150 / 736
No
90
Facility 90
NY AVG 64
Rank #260 / 1,150
Brooklyn Adult Care Center, LLC14
21%
Facility 21%
NY AVG 56.5%
Rank #55 / 323
14
Facility 14
NY AVG 6
Rank #301 / 323
5
Facility 5
NY AVG 14.5
Rank #116 / 323
0.4
Facility 0.4
NY AVG 2.2
Rank #65 / 323
Private / Semi-Private RoomsA+
Atria Riverdale
SC
AL
IL
MC
The Bronx (Riverdale)
204
Facility 204
NY AVG 160
Rank #157 / 736
Yes
95
Facility 95
NY AVG 64
Rank #131 / 1,150
Atr New York Lh, Inc6
50%
Facility 50%
NY AVG 56.5%
Rank #164 / 323
2
Facility 2
NY AVG 6
Rank #145 / 323
3
Facility 3
NY AVG 14.5
Rank #86 / 323
0.5
Facility 0.5
NY AVG 2.2
Rank #73 / 323
Studio / 1 Bed / 2 BedA+
The Waterford on the Bay Senior Living
SC
AL
MC
Brooklyn (Sheepshead Bay)
200
Facility 200
NY AVG 160
Rank #164 / 736
No
78
Facility 78
NY AVG 64
Rank #492 / 1,150
The Palm Beach Home For Adults, LLC5
20%
Facility 20%
NY AVG 56.5%
Rank #52 / 323
3
Facility 3
NY AVG 6
Rank #169 / 323
1
Facility 1
NY AVG 14.5
Rank #31 / 323
0.2
Facility 0.2
NY AVG 2.2
Rank #34 / 323
Deluxe, Private, Semi-Private-
The Courtyards LLC
SC
AL
Hamburg
133
Facility 133
NY AVG 160
Rank #378 / 736
No
79
Facility 79
NY AVG 64
Rank #472 / 1,150
-16
44%
Facility 44%
NY AVG 56.5%
Rank #151 / 323
0
Facility 0
NY AVG 6
Rank #1 / 323
14
Facility 14
NY AVG 14.5
Rank #210 / 323
0.9
Facility 0.9
NY AVG 2.2
Rank #128 / 323
--
Sunrise of Holbrook
SC
AL
MC
Holbrook (Town Of Islip)
109
Facility 109
NY AVG 160
Rank #475 / 736
Yes
40
Facility 40
NY AVG 64
Rank #877 / 1,150
Gwc - Holbrook, Inc5
20%
Facility 20%
NY AVG 56.5%
Rank #52 / 323
3
Facility 3
NY AVG 6
Rank #169 / 323
1
Facility 1
NY AVG 14.5
Rank #31 / 323
0.2
Facility 0.2
NY AVG 2.2
Rank #34 / 323
Studio / 1 Bed / 2 BedA-
View all Nearby Homes

Frequently Asked Questions about The Courtyards LLC

Is The Courtyards LLC in a walkable area?

The Courtyards LLC has a walk score of 79. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the license number of The Courtyards LLC?

According to NY state health department records, The Courtyards LLC's license number is 240-F-872.

Are pets allowed at The Courtyards LLC?

No, The Courtyards LLC has a no-pet policy.

How many beds does The Courtyards LLC have?

The Courtyards LLC has 133 beds.

Has The Courtyards LLC had any violations?

The Courtyards LLC has had 14 reported violations since 2026 according to records from New York State Department of Health (NYSDOH).

Are there photos of The Courtyards LLC?

Yes — there are 5 photos of The Courtyards LLC in the photo gallery on this page.

What is the address of The Courtyards LLC?

The Courtyards LLC is located at 5285 South Park Avenue, Hamburg, NY 14075.

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