The Courtyards LLC
Senior Care & Assisted Living · New York, NY
The Courtyards LLC
Senior Care & Assisted Living · New York, NY
The Courtyards LLC operates a 133-bed adult home at 5285 South Park Avenue, Hamburg, New York, Erie County. The family-owned facility has served the community for over 30 years. It provides supportive daily living assistance, medication management, and on-site services.
Staffing structure includes Nursing Services and 24-Hour Staffing. Therapy services encompass Rehabilitation Services. Daily operational services feature 11 distinct amenities including supportive assistance with activities of daily living, visiting primary physician, podiatry, physical and occupational therapy, blood work and X-rays, mental health counseling, housekeeping and laundry, salon services, religious services, and daily activities and events. Dining accommodates special dietary requirements upon request. Visiting hours run 9:30 am to 3 pm daily.
Inspection record shows strong regulatory performance. Fifteen inspections spanning July 2021 through June 2025 identified 2.6 deficiencies annually, 49 percent below New York average of 5.1.
Ten complaints represent 7.5 per 100 occupied beds against state average of 49.9. Most recent June 26, 2025 inspection found zero violations. February 26, 2025 inspection cited 3 environmental standard violations. April 14, 2023 relicensure identified 5 deficiencies covering resident services, food service, and environmental standards.
Remaining 10 inspections across this span documented either zero deficiencies or isolated single-violation findings in records and reports or resident services. All cited deficiencies included approved correction plans.
Zero enforcement actions or immediate jeopardy findings appear on record.
Litigation record reflects 17 cases since 2002, with 1 currently active.
Active case involves 2025 property tax assessment dispute with Town of Clarence before Erie Supreme Court, next hearing scheduled June 26, 2026.
Sixteen closed cases spanning 2002 through 2022 include medical malpractice (settled 2022), negligence (multiple settlements and dismissals), commercial contract disputes (disposed), and real property disputes (disposed). Medical malpractice matter filed 2015 by Dorothy Conrow settled following summary judgment motion grant. The litigation volume and case types reflect exposure scale appropriate to 133-bed operation, though families evaluating placement should request operational summary of cases as risk management signal.
Families should verify staffing model given 24-hour coverage designation, request clarification on rehabilitation services scope, and inquire about interim compliance protocols since February 2025 inspection.
133-bed community Rank #385 / 748Bed count — State benchmarkedThis home is ranked 385th out of 748 homes in New York. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 79 / 100 Rank #475 / 1173Walk Score — State benchmarkedThis home is ranked 475th out of 1173 homes in New York. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York facilities. Higher scores benefit residents, families, and staff.Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
About this community
Facility TypeAdult Home
StatusActive
CountyErie
License Number240-F-872
Owner NameThe Courtyards LLC
Safety FeaturesIndividual call systems, 24-hour staffing
Rehabilitation Services
Nursing Services
Visitor PolicyVisiting hours are 9:30 am to 3 pm daily.
HousekeepingYes
Linen ServiceYes
Salon
Housekeeping And Laundry Services
Chapel
ActivitiesActivities are scheduled every morning and afternoon, including special events like an Annual Car Show.
Religious ServicesYes
Touring HoursVisiting hours are 9:30 am to 3 pm daily.
Food DescriptionThe Courtyards is able to accommodate special diets and possibly others on request.
Meal ScheduleDinner served at 11:45-12:30 for first and third floor residents; 12:45-1:30 for second floor residents.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
13 citations
10 complaints
7 inspections
0 complaint investigations
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.
12 points above the New York average for nursing homes (83/100)
Rank #62 / 593 in New York Inspection Score — State benchmarked This home is ranked 62nd out of 593 homes in New York. Shows this facility's inspection score compared to the New York average among 593 comparable communities in the ranking pool. Ranking totals vary by category as each rank only includes facilities that report data for that metric. Homes missing that data point aren't included in the ranking. Inspection score: 95 out of 100. Letter grade A. 12 points above the New York average for nursing homes (83/100)
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
3 Worse
Metrics worse than New York average:
• Citations per inspection (36% above)
• Inspections with citations (75% above)
• Inspection citation rate (127% above) 2 At Avg Metrics at New York average:
• Total citations (at NY avg)
• Citations per year (at NY avg) 5 Better Metrics better than New York average:
• Total inspections (22% below)
• Total complaints (87% below)
• Complaints per year (87% below)
• Complaints per bed (84% below)
• Complaint investigations (100% below)
• Citations per inspection (36% above)
• Inspections with citations (75% above)
• Inspection citation rate (127% above) 2 At Avg Metrics at New York average:
• Total citations (at NY avg)
• Citations per year (at NY avg) 5 Better Metrics better than New York average:
• Total inspections (22% below)
• Total complaints (87% below)
• Complaints per year (87% below)
• Complaints per bed (84% below)
• Complaint investigations (100% below)
Latest Inspection
June 26, 2025
Complaint Investigation
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 13 | 13 | This facility has total citations in line with the New York average (13 vs. NY avg 13).— At avg |
|
Citations per year
Average citations per year since 2021.
| 2.6 | 2.6 | This facility has citations per year in line with the New York average (2.6 vs. NY avg 2.6).— At avg |
|
Citations per inspection
Average citations per inspection.
| 1.9 | 1.4 | This facility has 36% more citations per inspection than a typical New York nursing home (1.9 vs. NY avg 1.4).↑ 36% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 7 | 9 | This facility has 22% fewer total inspections than a typical New York nursing home (7 vs. NY avg 9).↓ 22% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 7 | 4 | This facility has 75% more inspections with citations than a typical New York nursing home (7 vs. NY avg 4).↑ 75% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 10 | 79 | This facility has 87% fewer total complaints than a typical New York nursing home (10 vs. NY avg 79).↓ 87% better |
|
Complaints per year
Average complaints per year since 2021.
| 2 | 15.8 | This facility has 87% fewer complaints per year than a typical New York nursing home (2 vs. NY avg 15.8).↓ 87% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.08 | 0.50 | This facility has 84% fewer complaints per bed than a typical New York nursing home (0.08 vs. NY avg 0.5).↓ 84% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- June 26, 2025 complaint investigation found no violations or deficiencies.
- March 6, 2025 inspection cited one records and reports violation; no complaints were substantiated.
- February 26, 2025 renewal inspection identified three environmental standards violations, continuing a pattern of facility condition issues.
Lawsuit overview for The Courtyards LLC
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
17
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
17
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
1
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
1
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
16
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
16
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2012
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2012
Most Recent
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2025
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2025
Next Court Date
Next scheduled court appearance on record across active cases.
Jun 26, 2026
Next scheduled court appearance on record across active cases.
Jun 26, 2026Places of interest near The Courtyards LLC
0.0 miles from city center
Estimated distance in miles from Hamburg's city center to The Courtyards LLC's address, calculated via Google Maps.
Calculate Travel Distance to The Courtyards LLC
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The information below is reported by the New York State Department of Health.
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| The Courtyards LLC | SC AL | Hamburg | 133
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133
NY AVG
160
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#385 / 748 | No |
79
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79
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#475 / 1173 | - | 95
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95
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44.4%
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#1 / 318 | 0
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0
NY AVG
6
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#259 / 318 | 0
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0
NY AVG
14.5
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0
NY AVG
1.6
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#1 / 318 | - |
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160
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#879 / 1173 | Gwc - Holbrook, Inc. | 98
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98
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83
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3
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6
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1
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14.5
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0%
NY AVG
44.4%
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#1 / 318 | 0
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0
NY AVG
6
Rank
#1 / 318 | 0
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0
NY AVG
14.5
Rank
#1 / 318 | 0
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0
NY AVG
1.6
Rank
#1 / 318 | A+ |
Financial Assistance for
Senior Care in New York
The Courtyards LLC is located in Hamburg, New York.
Here are the financial assistance programs available to residents in New York.
Frequently Asked Questions about The Courtyards LLC
Is The Courtyards LLC in a walkable area?
The Courtyards LLC has a walk score of 79. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
What is the license number of The Courtyards LLC?
According to NY state health department records, The Courtyards LLC's license number is 240-F-872.
How many beds does The Courtyards LLC have?
The Courtyards LLC has 133 beds.
Are there photos of The Courtyards LLC?
Yes — there are 5 photos of The Courtyards LLC in the photo gallery on this page.
What is the address of The Courtyards LLC?
The Courtyards LLC is located at 5285 South Park Avenue.
What is the phone number of The Courtyards LLC?
(716) 649-9111 will put you in contact with the team at The Courtyards LLC.
What county is The Courtyards LLC located in?
The Courtyards LLC is in Erie County.
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