Laurelwood at the Highlands
Laurelwood at the Highlands
Laurelwood at the Highlands is a 75-bed enriched housing program at 300 Hahnemann Trail, Pittsford, Monroe County, New York, owned and operated by Highland Community Development Corp. Part of Rochester’s only university-based retirement community, it provides independent living, assisted living, and memory care. The New York Department of Health, Office of Aging and Long Term Care, conducts inspection oversight.
The August 14, 2024, relicensure survey by the New York Department of Health identified 7 deficiencies: resident services (two violations covering care documentation and delivery), environmental standards (three violations for facility conditions and safety), medication management, and personnel. The November 1, 2022, inspection found 1 deficiency for records and reports. A September 21, 2022, complaint investigation resulted in zero violations.
Deficiency rates average 4 per year, 22% better than the New York average of 5.1 per year. All violations resulted in approved plans of correction. No enforcement actions, fines, or immediate jeopardy findings were recorded. The facility reported 1 complaint, equating to 1.3 per 100 occupied beds versus the New York average of 49.9.
Services include nursing services, licensed nurses and CNAs, rehabilitation services, and dining in two restaurants. The facility is affiliated with a university-based retirement community structure.
The August 2024 relicensure inspection documented a notable increase in cited deficiencies compared to the November 2022 inspection (7 versus 1). Environmental standards citations across three separate regulatory provisions and personnel deficiencies warrant inquiry.
Families should ask for detailed documentation of corrective action completion, particularly regarding medication management protocols, resident care documentation, and staffing credentialing.
75-bed community Rank #609 / 748Bed count — State benchmarkedThis home is ranked 609th out of 748 homes in New York. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 64 / 100 Rank #661 / 1173Walk Score — State benchmarkedThis home is ranked 661st out of 1173 homes in New York. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York facilities. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeEnriched Housing Program
StatusActive
CountyMonroe
License Number370-S-835
Owner NameHighland Community Development Corp.
Rehabilitation Services
Licensed Nurses/CNAs
Food DescriptionTwo restaurants and wonderful dining spaces.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2022 · 4 years of data
0 enforcement actions
8 citations
1 complaint
2 inspections
0 complaint investigations
Inspection score unavailable
Not enough inspection history to generate a score.
Average score for New York nursing homes: B 83/100
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2022 vs. New York state average
Overall vs. NY average
2 Worse
Metrics worse than New York average:
• Citations per inspection (186% above)
• Inspection citation rate (127% above) 8 Better Metrics better than New York average:
• Total citations (38% below)
• Citations per year (39% below)
• Total inspections (78% below)
• Inspections with citations (50% below)
• Total complaints (99% below)
• Complaints per year (98% below)
• Complaints per bed (98% below)
• Complaint investigations (100% below)
• Citations per inspection (186% above)
• Inspection citation rate (127% above) 8 Better Metrics better than New York average:
• Total citations (38% below)
• Citations per year (39% below)
• Total inspections (78% below)
• Inspections with citations (50% below)
• Total complaints (99% below)
• Complaints per year (98% below)
• Complaints per bed (98% below)
• Complaint investigations (100% below)
Latest Inspection
August 14, 2024
Relicensure Survey
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 8 | 13 | This facility has 38% fewer total citations than a typical New York nursing home (8 vs. NY avg 13).↓ 38% better |
|
Citations per year
Average citations per year since 2022.
| 2 | 3.3 | This facility has 39% fewer citations per year than a typical New York nursing home (2 vs. NY avg 3.3).↓ 39% better |
|
Citations per inspection
Average citations per inspection.
| 4 | 1.4 | This facility has 186% more citations per inspection than a typical New York nursing home (4 vs. NY avg 1.4).↑ 186% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 2 | 9 | This facility has 78% fewer total inspections than a typical New York nursing home (2 vs. NY avg 9).↓ 78% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 2 | 4 | This facility has 50% fewer inspections with citations than a typical New York nursing home (2 vs. NY avg 4).↓ 50% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 1 | 79 | This facility has 99% fewer total complaints than a typical New York nursing home (1 vs. NY avg 79).↓ 99% better |
|
Complaints per year
Average complaints per year since 2022.
| 0.3 | 19.8 | This facility has 98% fewer complaints per year than a typical New York nursing home (0.3 vs. NY avg 19.8).↓ 98% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.01 | 0.50 | This facility has 98% fewer complaints per bed than a typical New York nursing home (0.01 vs. NY avg 0.5).↓ 98% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- August 14, 2024 relicensure survey cited seven violations in resident services, environmental standards, medication management, and personnel with an approved plan of correction.
- November 1, 2022 inspection found one deficiency in records and reports, which was corrected with an approved plan of correction.
- September 21, 2022 complaint investigation found no violations and required no plan of correction.
Places of interest near Laurelwood at the Highlands
0.0 miles from city center
Estimated distance in miles from Pittsford's city center to Laurelwood at the Highlands's address, calculated via Google Maps.
Calculate Travel Distance to Laurelwood at the Highlands
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Financial Assistance for
Assisted Living in New York
Laurelwood at the Highlands is located in Pittsford, New York.
Here are the financial assistance programs available to residents in New York.
Compare Assisted Living around Pittsford
The information below is reported by the New York State Department of Health.
| Highlands Living Center |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Pittsford | 120
Facility
120
NY AVG
160
Rank
#412 / 748 | No |
64
Facility
64
NY AVG
63
Rank
#661 / 1173 | Highlands Living Center, Inc (Not For Profit) | 81 | 5 | - | - | - | - | - |
| Laurelwood at the Highlands |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Pittsford | 75
Facility
75
NY AVG
160
Rank
#609 / 748 | No |
64
Facility
64
NY AVG
63
Rank
#661 / 1173 | - | - | 3 | 0%
Facility
0%
NY AVG
44.4%
Rank
#1 / 318 | 0
Facility
0
NY AVG
6
Rank
#56 / 318 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 318 | 0
Facility
0
NY AVG
1.6
Rank
#1 / 318 | - |
| Brookdale Pittsford |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Pittsford (Bushnell's Basin) | 52
Facility
52
NY AVG
160
Rank
#678 / 748 | Yes |
11
Facility
11
NY AVG
63
Rank
#1081 / 1173 | Perinton Clare Bridge Operator, Inc. | 59
Facility
59
NY AVG
83
Rank
#341 / 344 | 20 | 70%
Facility
70%
NY AVG
44.4%
Rank
#247 / 318 | 13
Facility
13
NY AVG
6
Rank
#284 / 318 | 43
Facility
43
NY AVG
14.5
Rank
#313 / 318 | 2.2
Facility
2.2
NY AVG
1.6
Rank
#283 / 318 | - |
Frequently Asked Questions about Laurelwood at the Highlands
Who is the owner of Laurelwood at the Highlands?
The legal owner and operator of Laurelwood at the Highlands is Highland Community Development Corp..
Is Laurelwood at the Highlands in a walkable area?
Laurelwood at the Highlands has a walk score of 64. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Laurelwood at the Highlands?
According to NY state health department records, Laurelwood at the Highlands's license number is 370-S-835.
How many beds does Laurelwood at the Highlands have?
Laurelwood at the Highlands has 75 beds.
Are there photos of Laurelwood at the Highlands?
Yes — there are 2 photos of Laurelwood at the Highlands in the photo gallery on this page.
What is the address of Laurelwood at the Highlands?
Laurelwood at the Highlands is located at 300 Hahnemann Trail.
What is the phone number of Laurelwood at the Highlands?
(585) 389-1630 will put you in contact with the team at Laurelwood at the Highlands.
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