The Cloisters
Assisted Living · USA
The Cloisters
Assisted Living · USA
The Cloisters is a 48-bed Adult Home located at 171 North Maple Street in Warsaw, New York, in Wyoming County. The facility is owned by Sunrise Assets, LLC. License number 900-F-005 is active and expires on the schedule maintained by the New York State Department of Health, Office of Aging and Long Term Care. The Cloisters has provided assisted living since 1986.
The Cloisters offers respite care, nursing services, and 24-hour staffing with licensed nurses and certified nursing assistants on site. Pets are not permitted. Three home-cooked meals are served daily with snacks and beverages available throughout the day. Special diets are accommodated. The operator references individualized programming for residents with Alzheimer’s and dementia. Third-party sources document a mental wellness program, library, walking paths, garden, and local bus transportation. Recent renovations include a new front porch, updated flooring, lighting, and room improvements.
The New York State Department of Health, Office of Aging and Long Term Care has conducted four inspections. Four inspections carried citations; New York state average is nine inspections with five carrying citations. Four complaints have been recorded, representing 8.3 complaints per 100 occupied beds against a New York state average of 49.9 per 100 occupied beds. The most recent inspection on October 31, 2024, conducted as a complaint survey, identified zero deficiencies. Earlier inspections documented deficiencies primarily in resident services, operating certificates, personnel, and records management, with additional issues in admission standards, environmental standards, food service, and disaster planning. No enforcement actions or fines appear in available reports. The inspection record reflects an improvement trend, with the most recent survey producing zero deficiencies after earlier reports with citations.
The Cloisters is suited for families seeking assisted living with specialized programming for residents with Alzheimer’s and dementia in Wyoming County. Families should ask about specific protocols and staffing credentials for dementia care, any current corrective actions related to prior deficiencies in admission standards and disaster planning, and documentation of the facility’s quality assurance processes before placement.
48-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 67 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAdult Home
StatusActive
CountyWyoming
License Number900-F-005
Owner NameSunrise Assets, LLC
Respite Care
Licensed Nurses/CNAs
24-Hour Staffing
Specific ProgramsAbout The Cloisters, About Cloisters, Events Calendar, Individualized Care, Accommodations, View All Services
Operating HoursMonday-Friday: 8:00am-4:00pm, Saturday: Closed, Sunday: Closed
Food DescriptionThe Cloisters offers three home-cooked meals with snacks and beverages available throughout the day. Special diets are accommodated.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
21 citations
4 complaints
4 inspections
0 complaint investigations
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
2 Worse
Metrics worse than New York average:
• Citations per inspection (66% above)
• Inspection citation rate (79% above) 8 Better Metrics better than New York average:
• Total citations (28% below)
• Citations per year (28% below)
• Total inspections (56% below)
• Inspections with citations (20% below)
• Total complaints (95% below)
• Complaints per year (95% below)
• Complaints per bed (84% below)
• Complaint investigations (100% below)
• Citations per inspection (66% above)
• Inspection citation rate (79% above) 8 Better Metrics better than New York average:
• Total citations (28% below)
• Citations per year (28% below)
• Total inspections (56% below)
• Inspections with citations (20% below)
• Total complaints (95% below)
• Complaints per year (95% below)
• Complaints per bed (84% below)
• Complaint investigations (100% below)
Latest Inspection
October 31, 2024
Complaint Investigation
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 21 | 29 | This facility has 28% fewer total citations than a typical New York assisted living residence (21 vs. NY avg 29).↓ 28% better |
|
Citations per year
Average citations per year since 2021.
| 4.2 | 5.8 | This facility has 28% fewer citations per year than a typical New York assisted living residence (4.2 vs. NY avg 5.8).↓ 28% better |
|
Citations per inspection
Average citations per inspection.
| 5.3 | 3.2 | This facility has 66% more citations per inspection than a typical New York assisted living residence (5.3 vs. NY avg 3.2).↑ 66% worse |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 9 | This facility has 56% fewer total inspections than a typical New York assisted living residence (4 vs. NY avg 9).↓ 56% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 4 | 5 | This facility has 20% fewer inspections with citations than a typical New York assisted living residence (4 vs. NY avg 5).↓ 20% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 56% | This facility has 44 percentage points higher inspection citation rate than a typical New York assisted living residence (100% vs. NY avg 56%).↑ 44% worse |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 4 | 79 | This facility has 95% fewer total complaints than a typical New York assisted living residence (4 vs. NY avg 79).↓ 95% better |
|
Complaints per year
Average complaints per year since 2021.
| 0.8 | 15.8 | This facility has 95% fewer complaints per year than a typical New York assisted living residence (0.8 vs. NY avg 15.8).↓ 95% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.08 | 0.50 | This facility has 84% fewer complaints per bed than a typical New York assisted living residence (0.08 vs. NY avg 0.5).↓ 84% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York assisted living residence (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on October 31, 2024, found no deficiencies during a complaint survey. Earlier inspections showed a pattern of deficiencies mainly related to resident services, operating certificates, personnel, and records management. Prior reports noted multiple issues with admission standards, environmental standards, food service, and disaster planning as well. Complaint investigations were unsubstantiated and did not result in enforcement actions or fines, which were not listed in the available reports. The trend suggests improvement over time, with the most recent survey showing no violations after several reports with citations.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsLawsuit overview for The Cloisters
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
2
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
2
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
2 Disposed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
2 Disposed
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2017
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2017
Most Recent
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2017
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2017Places of interest near The Cloisters
0.0 miles from city center
Estimated distance in miles from Warsaw's city center to The Cloisters's address, calculated via Google Maps.
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The information below is reported by the New York State Department of Health.
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| The Cloisters |
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Frequently Asked Questions about The Cloisters
Who is the owner of The Cloisters?
The legal owner and operator of The Cloisters is Sunrise Assets, LLC.
Is The Cloisters in a walkable area?
The Cloisters has a walk score of 67. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of The Cloisters?
According to NY state health department records, The Cloisters's license number is 900-F-005.
How many beds does The Cloisters have?
The Cloisters has 48 beds.
Are there photos of The Cloisters?
Yes — there are 9 photos of The Cloisters in the photo gallery on this page.
What is the address of The Cloisters?
The Cloisters is located at 171 North Maple Street.
What is the phone number of The Cloisters?
(585) 786-8727 will put you in contact with the team at The Cloisters.
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