The Cloisters
The Cloisters
At 171 North Maple Street in Warsaw, Wyoming County, The Cloisters has operated as a licensed adult home for over 30 years under Sunrise Assets, LLC. The 48-bed community offers assisted living with nursing and CNA coverage running 24 hours a day. Respite care is available for short-term stays.
The daily rhythm includes three home-cooked meals, snacks, and dietary accommodations for residents with specific nutritional requirements. A rotating events calendar organizes the social and recreational programming.
Warsaw sits at a Walk Score of 67, which is moderately walkable: some errands are reachable on foot in the village. New York’s Department of Health, Office of Aging and Long Term Care has noted themes in staffing and staff credentials, and care planning and documentation, through its inspection process. The Cloisters is not Medicare-certified; families should confirm payment and coverage directly before placement.
The Cloisters is a long-running assisted living adult home in Wyoming County with round-the-clock nurse and CNA staffing and daily home-cooked meals. For families near Warsaw seeking an established residential care option, the 30-plus-year operating history and confirmed service structure are the details that define what this community actually offers.
48-bed community Rank #691 / 748Bed count — State benchmarkedThis home is ranked 691st out of 748 homes in New York. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 67 / 100 Rank #638 / 1173Walk Score — State benchmarkedThis home is ranked 638th out of 1173 homes in New York. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAdult Home
StatusActive
CountyWyoming
License Number900-F-005
Owner NameSunrise Assets, LLC
Respite Care
Licensed Nurses/CNAs
24-Hour Staffing
Specific ProgramsIndividualized Care, Accommodations
Touring HoursMonday-Friday: 8:00am-4:00pm, Saturday: Closed, Sunday: Closed
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
21 citations
4 complaints
4 inspections
0 complaint investigations
Inspection Score
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York nursing home score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
10 points above the New York average for nursing homes (83/100)
Rank #97 / 593 in New York Inspection Score — State benchmarked This home is ranked 97th out of 593 homes in New York. Shows this facility's inspection score compared to the New York average among 593 comparable communities in the ranking pool. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 93 out of 100. Letter grade A. 10 points above the New York average for nursing homes (83/100)
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
4 Worse
Metrics worse than New York average:
• Total citations (62% above)
• Citations per year (62% above)
• Citations per inspection (279% above)
• Inspection citation rate (127% above) 1 At Avg Metrics at New York average:
• Inspections with citations (at NY avg) 4 Better Metrics better than New York average:
• Total complaints (95% below)
• Complaints per year (95% below)
• Complaints per bed (84% below)
• Complaint investigations (100% below)
• Total citations (62% above)
• Citations per year (62% above)
• Citations per inspection (279% above)
• Inspection citation rate (127% above) 1 At Avg Metrics at New York average:
• Inspections with citations (at NY avg) 4 Better Metrics better than New York average:
• Total complaints (95% below)
• Complaints per year (95% below)
• Complaints per bed (84% below)
• Complaint investigations (100% below)
Latest Inspection
October 31, 2024
Complaint Investigation
Citations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 21 | 13 | This facility has 62% more total citations than a typical New York nursing home (21 vs. NY avg 13).↑ 62% worse |
|
Citations per year
Average citations per year since 2021.
| 4.2 | 2.6 | This facility has 62% more citations per year than a typical New York nursing home (4.2 vs. NY avg 2.6).↑ 62% worse |
|
Citations per inspection
Average citations per inspection.
| 5.3 | 1.4 | This facility has 279% more citations per inspection than a typical New York nursing home (5.3 vs. NY avg 1.4).↑ 279% worse |
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 9 | This facility has had 56% fewer total inspections than the New York average (4 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 56% fewer |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 4 | 4 | This facility has inspections with citations in line with the New York average (4 vs. NY avg 4).— At avg |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 44% | This facility has 56 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 44%).↑ 56% worse |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 4 | 79 | This facility has 95% fewer total complaints than a typical New York nursing home (4 vs. NY avg 79).↓ 95% better |
|
Complaints per year
Average complaints per year since 2021.
| 0.8 | 15.8 | This facility has 95% fewer complaints per year than a typical New York nursing home (0.8 vs. NY avg 15.8).↓ 95% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.08 | 0.50 | This facility has 84% fewer complaints per bed than a typical New York nursing home (0.08 vs. NY avg 0.5).↓ 84% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York nursing home (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- October 31, 2024 complaint survey found no violations or deficiencies.
- May 17, 2024 renewal inspection cited 10 deficiencies across resident services, personnel, environmental standards, disaster planning, and records management.
- Deficiency counts have fluctuated from 1 in January 2023 to 10 in May 2024, showing inconsistent compliance with operating certificates and admission standards.
Lawsuit overview for The Cloisters
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
2
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
2
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2017
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2017
Most Recent
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2017
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2017Places of interest near The Cloisters
0.0 miles from city center
Estimated distance in miles from Warsaw's city center to The Cloisters's address, calculated via Google Maps.
Calculate Travel Distance to The Cloisters
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Compare Assisted Living around New York State
The information below is reported by the New York State Department of Health.
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NY AVG
160
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47
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93
NY AVG
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#97 / 593 | 5 | 0%
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0%
NY AVG
44.4%
Rank
#1 / 318 | 0
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0
NY AVG
6
Rank
#56 / 318 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 318 | 0
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0
NY AVG
1.6
Rank
#1 / 318 | Studio / 1 Bed / Semi-Private Rooms | - |
| Whisper Woods of Smithtown | AL MC | Smithtown (Town Of Smithtown) | 136
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136
NY AVG
160
Rank
#377 / 748 | Yes |
24
Facility
24
NY AVG
63
Rank
#1005 / 1173 | Bsl Smithtown Operations, Inc | 89
Facility
89
NY AVG
83
Rank
#191 / 593 | 4 | 100%
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100%
NY AVG
44.4%
Rank
#286 / 318 | 2
Facility
2
NY AVG
6
Rank
#97 / 318 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 318 | 0
Facility
0
NY AVG
1.6
Rank
#1 / 318 | Studio / 1 Bed / 2 Bed | F |
| Sunrise of Holbrook | AL MC | Holbrook (Town Of Islip) | 109
Facility
109
NY AVG
160
Rank
#483 / 748 | Yes |
40
Facility
40
NY AVG
63
Rank
#879 / 1173 | Gwc - Holbrook, Inc | 98
Facility
98
NY AVG
83
Rank
#14 / 593 | 5 | 20%
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20%
NY AVG
44.4%
Rank
#105 / 318 | 3
Facility
3
NY AVG
6
Rank
#129 / 318 | 1
Facility
1
NY AVG
14.5
Rank
#103 / 318 | 0.2
Facility
0.2
NY AVG
1.6
Rank
#106 / 318 | Studio / 1 Bed / 2 Bed | A- |
| Monarch Coopers Corner | AL MC RC | New Rochelle (Victory Park) | 90
Facility
90
NY AVG
160
Rank
#536 / 748 | Yes |
43
Facility
43
NY AVG
63
Rank
#851 / 1173 | Coopers Corner, Inc | - | 1 | 0%
Facility
0%
NY AVG
44.4%
Rank
#1 / 318 | 0
Facility
0
NY AVG
6
Rank
#1 / 318 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 318 | 0
Facility
0
NY AVG
1.6
Rank
#1 / 318 | Studio / 1 Bed | A+ |
| The Cloisters | AL | Warsaw | 48
Facility
48
NY AVG
160
Rank
#691 / 748 | No |
67
Facility
67
NY AVG
63
Rank
#638 / 1173 | - | 93
Facility
93
NY AVG
83
Rank
#97 / 593 | 5 | 0%
Facility
0%
NY AVG
44.4%
Rank
#1 / 318 | 0
Facility
0
NY AVG
6
Rank
#129 / 318 | 0
Facility
0
NY AVG
14.5
Rank
#1 / 318 | 0
Facility
0
NY AVG
1.6
Rank
#1 / 318 | - | - |
Financial Assistance for
Assisted Living in New York
The Cloisters is located in Warsaw, New York State.
Here are the financial assistance programs available to residents in New York State.
Frequently Asked Questions about The Cloisters
Who is the owner of The Cloisters?
The Cloisters is legally operated by Sunrise Assets, LLC.
Is The Cloisters in a walkable area?
The Cloisters has a walk score of 67. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of The Cloisters?
According to NY state health department records, The Cloisters's license number is 900-F-005.
How many beds does The Cloisters have?
The Cloisters has 48 beds.
Are there photos of The Cloisters?
Yes — there are 5 photos of The Cloisters in the photo gallery on this page.
What is the address of The Cloisters?
The Cloisters is located at 171 North Maple Street, Warsaw, NY 14569.
What is the phone number of The Cloisters?
(585) 786-8727 will put you in contact with the team at The Cloisters.
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