The Cloisters
The Cloisters
At 171 North Maple Street in Warsaw, Wyoming County, The Cloisters has operated as a licensed adult home for over 30 years under Sunrise Assets, LLC. The 48-bed community offers assisted living with nursing and CNA coverage running 24 hours a day. Respite care is available for short-term stays.
The daily rhythm includes three home-cooked meals, snacks, and dietary accommodations for residents with specific nutritional requirements. A rotating events calendar organizes the social and recreational programming.
Warsaw sits at a Walk Score of 67, which is moderately walkable: some errands are reachable on foot in the village. New York’s Department of Health, Office of Aging and Long Term Care has noted themes in staffing and staff credentials, and care planning and documentation, through its inspection process. The Cloisters is not Medicare-certified; families should confirm payment and coverage directly before placement.
The Cloisters is a long-running assisted living adult home in Wyoming County with round-the-clock nurse and CNA staffing and daily home-cooked meals. For families near Warsaw seeking an established residential care option, the 30-plus-year operating history and confirmed service structure are the details that define what this community actually offers.
48-bed community Rank #683 / 739Bed count — State benchmarkedThis home is ranked 683rd out of 739 homes in New York for bed count. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 67 / 100 Rank #635 / 1169Walk Score — State benchmarkedThis home is ranked 635th out of 1169 homes in New York for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across New York facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAdult Home
StatusActive
CountyWyoming
License Number900-F-005
Owner NameSunrise Assets, LLC
Respite Care
Licensed Nurses/CNAs
24-Hour Staffing
Pets not allowed
Specific ProgramsIndividualized Care, Accommodations
Touring HoursMonday-Friday: 8:00am-4:00pm, Saturday: Closed, Sunday: Closed
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2021 · 5 years of data
0 enforcement actions
22 violations
4 complaints
4 inspections
Inspection Score
A composite 0–100 score combining this facility's inspections, violations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, violations, complaints, and enforcement actions relative to the New York state average. The score below shows how many points this facility sits above or below the typical New York assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
4 points above the New York average for assisted living residences (83/100)
Rank #227 / 608 in New York Inspection Score — State benchmarked This home is ranked 227th out of 608 homes in New York for inspection score. Shows this facility's inspection score compared to the New York average among 608 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 87 out of 100. Letter grade B+. 4 points above the New York average for assisted living residences (83/100)
Inspection Scorecard
This scorecard compares key inspection, violation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2021 vs. New York state average
Overall vs. NY average
4 Worse
Metrics worse than New York average:
• Total violations (52% above)
• Violations per inspection (244% above)
• Inspection violation rate (127% above)
• Inspection violation rate (70% above) 1 At Avg Metrics at New York average:
• Inspections with violations (at NY avg) 4 Better Metrics better than New York average:
• Inspections with violations (25% below)
• Complaint visits (100% below)
• Total complaints (95% below)
• Complaints per year (95% below)
• Total violations (52% above)
• Violations per inspection (244% above)
• Inspection violation rate (127% above)
• Inspection violation rate (70% above) 1 At Avg Metrics at New York average:
• Inspections with violations (at NY avg) 4 Better Metrics better than New York average:
• Inspections with violations (25% below)
• Complaint visits (100% below)
• Total complaints (95% below)
• Complaints per year (95% below)
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 4 | 9 | This facility has had 56% fewer total inspections than the New York average (4 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 56% fewer |
|
Inspections with violations
Inspections that resulted in at least one regulatory violation.
| 4 | 4 | This facility has inspections with violations in line with the New York average (4 vs. NY avg 4).— At avg |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 100% | 44% | This facility has 56 percentage points higher inspection violation rate than a typical New York assisted living residence (100% vs. NY avg 44%).↑ 56% worse Rank #1 / 319 Inspection violation rate — State benchmarked This home is ranked 1st out of 319 homes in New York for % of inspections with violations. Shows this facility's % of inspections with violations compared to the New York average among 319 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 3 | 4 | This facility has 25% fewer inspections with violations than a typical New York assisted living residence (3 vs. NY avg 4).↓ 25% better |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 75% | 44% | This facility has 31 percentage points higher inspection violation rate than a typical New York assisted living residence (75% vs. NY avg 44%).↑ 31% worse Rank #1 / 319 Inspection violation rate — State benchmarked This home is ranked 1st out of 319 homes in New York for % of inspections with violations. Shows this facility's % of inspections with violations compared to the New York average among 319 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 0 | 6 | This facility has 100% fewer complaint visits than a typical New York assisted living residence (0 vs. NY avg 6).↓ 100% better Rank #130 / 319 Complaint visits — State benchmarked This home is ranked 130th out of 319 homes in New York for complaint-related visits. Shows this facility's complaint-related visits compared to the New York average among 319 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. |
Violations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total violations
Formal regulatory issues recorded by inspectors across all inspection types.
| 22 | 14.5 | This facility has 52% more total violations than a typical New York assisted living residence (22 vs. NY avg 14.5).↑ 52% worse Rank #1 / 319 Total violations — State benchmarked This home is ranked 1st out of 319 homes in New York for violations. Shows this facility's violations compared to the New York average among 319 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. |
|
Violations per inspection
Average violations per inspection.
| 5.5 | 1.6 | This facility has 244% more violations per inspection than a typical New York assisted living residence (5.5 vs. NY avg 1.6).↑ 244% worse Rank #1 / 319 Violations per inspection — State benchmarked This home is ranked 1st out of 319 homes in New York for violations per inspection. Shows this facility's violations per inspection compared to the New York average among 319 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in New York that report data for that category. Facilities without available data are excluded from the ranking. |
Violation breakdown
Per-category split of the 22 violations recorded across all inspections. Counts are compared against the New York state average for each category. A green dot means this facility is below the state average for that category; an amber dot means it is above.
Per-category split of the 22 violations recorded across all inspections. Counts are compared against the New York state average for each category. A green dot means this facility is below the state average for that category; an amber dot means it is above.
2
Admission Standards
NY avg: 0.5
1
Disaster and Emergency
NY avg: 0.5
2
Environmental Standards
NY avg: 1.7
1
Food and Service
NY avg: 1.1
2
Operating Certificate
NY avg: 0.2
2
Personnel
NY avg: 0.7
2
Records and Reports
NY avg: 2.0
8
Resident Services
NY avg: 2.9
2
Retention and Standards
NY avg: 0.8
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 4 | 79 | This facility has 95% fewer total complaints than a typical New York assisted living residence (4 vs. NY avg 79).↓ 95% better |
|
Complaints per year
Average complaints per year since 2021.
| 0.8 | 15.8 | This facility has 95% fewer complaints per year than a typical New York assisted living residence (0.8 vs. NY avg 15.8).↓ 95% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- October 31, 2024 complaint survey found no violations or deficiencies.
- May 17, 2024 renewal inspection cited 10 deficiencies across resident services, personnel, environmental standards, disaster planning, and records management.
- Deficiency counts have fluctuated from 1 in January 2023 to 10 in May 2024, showing inconsistent compliance with operating certificates and admission standards.
Lawsuit overview for The Cloisters
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
2
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
2
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
2
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2017
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2017
Most Recent
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2017
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2017Places of interest near The Cloisters
0.0 miles from city center
Estimated distance in miles from Warsaw's city center to The Cloisters's address, calculated via Google Maps.
Calculate Travel Distance to The Cloisters
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Compare Assisted Living around New York State
Info below is compiled from the NY State Dept. of Health (NYSDOH), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
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| United Hebrew of New Rochelle | AL IL MC NH SNF | New Rochelle | 294
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#454 / 1169 | United Home For Aged Hebrews (Not For Profit) | 96
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| The Nottingham | AL IL MC NH SNF | Jamesville (Nottingham Road) | 64
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#1154 / 1169 | Loretto Adult Community, Inc | 84
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84
NY AVG
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#289 / 608 | 14 | 46.2%
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46.2%
NY AVG
44.4%
Rank
#186 / 319 | 8
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8
NY AVG
6
Rank
#244 / 319 | 7
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7
NY AVG
14.5
Rank
#209 / 319 | 0.5
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0.5
NY AVG
1.6
Rank
#145 / 319 | Private / Semi-Private Rooms |
| Peconic Landing at Southold | AL IL MC NH RC SNF | Greenport | 60
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60
NY AVG
160
Rank
#641 / 739 | No |
74
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74
NY AVG
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#540 / 1169 | Peconic Landing At Southold, Inc (Not For Profit) | 92
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92
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#117 / 608 | 7 | - | - | - | - | - |
| The Cloisters | AL | Warsaw | 48
Facility
48
NY AVG
160
Rank
#683 / 739 | No |
67
Facility
67
NY AVG
63
Rank
#635 / 1169 | - | 87
Facility
87
NY AVG
83
Rank
#227 / 608 | 4 | 60%
Facility
60%
NY AVG
44.4%
Rank
#1 / 319 | 0
Facility
0
NY AVG
6
Rank
#130 / 319 | 22
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22
NY AVG
14.5
Rank
#1 / 319 | 5.5
Facility
5.5
NY AVG
1.6
Rank
#1 / 319 | - |
Financial Assistance for
Assisted Living in New York
The Cloisters is located in Warsaw, New York State.
Here are the financial assistance programs available to residents in New York State.
Frequently Asked Questions about The Cloisters
Who is the owner of The Cloisters?
The Cloisters is legally operated by Sunrise Assets, LLC.
Is The Cloisters in a walkable area?
The Cloisters has a walk score of 67. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of The Cloisters?
According to NY state health department records, The Cloisters's license number is 900-F-005.
Are pets allowed at The Cloisters?
No, The Cloisters has a no-pet policy.
How many beds does The Cloisters have?
The Cloisters has 48 beds.
Are there photos of The Cloisters?
Yes — there are 5 photos of The Cloisters in the photo gallery on this page.
What is the address of The Cloisters?
The Cloisters is located at 171 North Maple Street, Warsaw, NY 14569.
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