The Cloisters

Overview of The Cloisters

At 171 North Maple Street in Warsaw, Wyoming County, The Cloisters has operated as a licensed adult home for over 30 years under Sunrise Assets, LLC. The 48-bed community offers assisted living with nursing and CNA coverage running 24 hours a day. Respite care is available for short-term stays.

The daily rhythm includes three home-cooked meals, snacks, and dietary accommodations for residents with specific nutritional requirements. A rotating events calendar organizes the social and recreational programming.

Warsaw sits at a Walk Score of 67, which is moderately walkable: some errands are reachable on foot in the village. New York’s Department of Health, Office of Aging and Long Term Care has noted themes in staffing and staff credentials, and care planning and documentation, through its inspection process. The Cloisters is not Medicare-certified; families should confirm payment and coverage directly before placement.

The Cloisters is a long-running assisted living adult home in Wyoming County with round-the-clock nurse and CNA staffing and daily home-cooked meals. For families near Warsaw seeking an established residential care option, the 30-plus-year operating history and confirmed service structure are the details that define what this community actually offers.

Facility Direct Line (585) 786-8727

By The Numbers

Community insights.

Bed count 48

Smaller home · May offer a more intimate, personalized care environment.

Walk Score

67 / 100

About this community

Facility TypeAdult Home

StatusActive

CountyWyoming

License Number900-F-005

Owner NameSunrise Assets, LLC

Respite Care

Licensed Nurses/CNAs

24-Hour Staffing

Pets not allowed

Touring HoursMonday-Friday: 8:00am-4:00pm, Saturday: Closed, Sunday: Closed

Inspection Scorecard This scorecard compares key inspection, violation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. NY average

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	NY Average	vs. NY Avg
Total inspections Combined count of all inspections conducted at this facility.	4	9	This facility has had 56% fewer total inspections than the New York average (4 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↓ 56% fewer
Inspections with violations Inspections that resulted in at least one regulatory violation.	4	4	This facility has inspections with violations in line with the New York average (4 vs. NY avg 4).— At avg
Inspection violation rate Percentage of inspections that resulted in at least one violation.	100%	57%	This facility has 43 percentage points higher inspection violation rate than a typical New York assisted living residence (100% vs. NY avg 57%).↑ 43% worse Rank #293 / 323 Inspection violation rate — State benchmarked This home is ranked 293rd out of 323 homes we track in New York for % of inspections with violations. Shows this facility's % of inspections with violations compared to the New York average among 323 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Inspections with violations Inspections that uncovered at least one regulatory violation.	3	4	This facility has 25% fewer inspections with violations than a typical New York assisted living residence (3 vs. NY avg 4).↓ 25% better
Inspection violation rate Percentage of inspections that resulted in at least one violation.	75%	57%	This facility has 18 percentage points higher inspection violation rate than a typical New York assisted living residence (75% vs. NY avg 57%).↑ 18% worse Rank #293 / 323 Inspection violation rate — State benchmarked This home is ranked 293rd out of 323 homes we track in New York for % of inspections with violations. Shows this facility's % of inspections with violations compared to the New York average among 323 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Complaint visits On-site visits triggered by formal complaints filed by residents, families, or staff.	0	6	This facility has had 100% fewer complaint visits than the New York average (0 vs. NY avg 6). More inspections can mean more regulatory scrutiny rather than worse care.↓ 100% fewer Rank #1 / 323 Complaint visits — State benchmarked This home is ranked 1st out of 323 homes we track in New York for complaint-related visits. Shows this facility's complaint-related visits compared to the New York average among 323 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

Violations Violations are formal regulatory issues recorded during state inspections.	This Facility	NY Average	vs. NY Avg
Total violations Formal regulatory issues recorded by inspectors across all inspection types.	22	18	This facility has 22% more total violations than a typical New York assisted living residence (22 vs. NY avg 18).↑ 22% worse Rank #254 / 323 Total violations — State benchmarked This home is ranked 254th out of 323 homes we track in New York for violations. Shows this facility's violations compared to the New York average among 323 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Violations per inspection Average violations per inspection.	5.5	2.23	This facility has 147% more violations per inspection than a typical New York assisted living residence (5.5 vs. NY avg 2.23).↑ 147% worse Rank #310 / 323 Violations per inspection — State benchmarked This home is ranked 310th out of 323 homes we track in New York for violations per inspection. Shows this facility's violations per inspection compared to the New York average among 323 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in New York that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

Violation breakdown

2 Admission Standards NY avg: 0.5

1 Disaster and Emergency NY avg: 0.5

2 Environmental Standards NY avg: 1.7

1 Food and Service NY avg: 1.1

2 Operating Certificate NY avg: 0.2

2 Personnel NY avg: 0.7

2 Records and Reports NY avg: 2.0

8 Resident Services NY avg: 2.9

2 Retention and Standards NY avg: 0.8

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	NY Average	vs. NY Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	4	79	This facility has 95% fewer total complaints than a typical New York assisted living residence (4 vs. NY avg 79).↓ 95% better
Complaints per year Average complaints per year since 2021.	0.8	15.8	This facility has 95% fewer complaints per year than a typical New York assisted living residence (0.8 vs. NY avg 15.8).↓ 95% better

Show Inspection Reports

Total Cases 1

Active Cases 0

Closed 1

Since 2017

Most Recent 2017

View full lawsuit report

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Compare Assisted Living around New York State

Info below is compiled from the NY State Dept. of Health (NYSDOH), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


Brooklyn Adult Care Center	AL	Brooklyn (Cypress Hills)	210 Facility 210 NY AVG 160 Rank #150 / 736	No	90 Facility 90 NY AVG 64 Rank #260 / 1,150	Brooklyn Adult Care Center, LLC	14	21% Facility 21% NY AVG 56.5% Rank #55 / 323	14 Facility 14 NY AVG 6 Rank #301 / 323	5 Facility 5 NY AVG 14.5 Rank #116 / 323	0.4 Facility 0.4 NY AVG 2.2 Rank #65 / 323	Private / Semi-Private Rooms	A+
Atria Riverdale	AL IL MC	The Bronx (Riverdale)	204 Facility 204 NY AVG 160 Rank #157 / 736	Yes	95 Facility 95 NY AVG 64 Rank #131 / 1,150	Atr New York Lh, Inc	6	50% Facility 50% NY AVG 56.5% Rank #164 / 323	2 Facility 2 NY AVG 6 Rank #145 / 323	3 Facility 3 NY AVG 14.5 Rank #86 / 323	0.5 Facility 0.5 NY AVG 2.2 Rank #73 / 323	Studio / 1 Bed / 2 Bed	A+
The Waterford on the Bay Senior Living	AL MC	Brooklyn (Sheepshead Bay)	200 Facility 200 NY AVG 160 Rank #164 / 736	No	78 Facility 78 NY AVG 64 Rank #492 / 1,150	The Palm Beach Home For Adults, LLC	5	20% Facility 20% NY AVG 56.5% Rank #52 / 323	3 Facility 3 NY AVG 6 Rank #169 / 323	1 Facility 1 NY AVG 14.5 Rank #31 / 323	0.2 Facility 0.2 NY AVG 2.2 Rank #34 / 323	Deluxe, Private, Semi-Private	-
Sunrise of Holbrook	AL MC	Holbrook (Town Of Islip)	109 Facility 109 NY AVG 160 Rank #475 / 736	Yes	40 Facility 40 NY AVG 64 Rank #877 / 1,150	Gwc - Holbrook, Inc	5	20% Facility 20% NY AVG 56.5% Rank #52 / 323	3 Facility 3 NY AVG 6 Rank #169 / 323	1 Facility 1 NY AVG 14.5 Rank #31 / 323	0.2 Facility 0.2 NY AVG 2.2 Rank #34 / 323	Studio / 1 Bed / 2 Bed	A-
The Cloisters	AL	Warsaw	48 Facility 48 NY AVG 160 Rank #680 / 736	No	67 Facility 67 NY AVG 64 Rank #636 / 1,150	-	4	100% Facility 100% NY AVG 56.5% Rank #293 / 323	0 Facility 0 NY AVG 6 Rank #1 / 323	22 Facility 22 NY AVG 14.5 Rank #254 / 323	5.5 Facility 5.5 NY AVG 2.2 Rank #310 / 323	-	-

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Community First Choice Option

NY Medicaid CFCO

Age 65+ or disabled

General New York resident, Medicaid- eligible, care need (not necessarily nursing home level).

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $30,182 individual, higher due to NY Medicaid expansion

Higher asset limit; urban density increases demand.

Benefits

Personal care (5-7 hours/day) Respite care (240 hours/year) Home modifications ($1,500 avg.) Assistive technology ($500 avg.)

Expanded In-Home Services for the Elderly Program (EISEP)

NY EISEP

Age 60+

General New York resident, at risk of decline but not nursing home level.

Income Limits ~$2,500/month individual, varies

Asset Limits $15,000 individual

Cost-sharing required above certain income; urban/rural balance.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Case management Transportation (~5 trips/month)

Who is the owner of The Cloisters?

The Cloisters is legally operated by Sunrise Assets, LLC.

Is The Cloisters in a walkable area?

The Cloisters has a walk score of 67. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of The Cloisters?

According to NY state health department records, The Cloisters's license number is 900-F-005.

Are pets allowed at The Cloisters?

No, The Cloisters has a no-pet policy.

How many beds does The Cloisters have?

The Cloisters has 48 beds.

Has The Cloisters had any violations?

The Cloisters has had 22 reported violations since 2021 according to records from New York State Department of Health (NYSDOH).

Are there photos of The Cloisters?

Yes — there are 5 photos of The Cloisters in the photo gallery on this page.

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