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Discovery Village at the West End is a senior living community in Richmond, Virginia, providing active independent living, assisted living, and SHINE® memory care. Administered by William Wright, the community maintains an active Virginia state license with 105 beds. With multiple care options, it addresses a wide range of older adults’ needs under one roof, which benefits families seeking a stable environment.
Current occupancy stands at roughly 79%, with 83 of the 105 beds occupied, which is slightly lower than the Virginia average of 85.7%, indicating immediate availability for interested families. Meanwhile, specific details on room options and pricing can be obtained by contacting the community directly.
The community has been subject to 38 state inspections, significantly higher than the Virginia average of 14, which can be attributed to a longer operational history or more frequent reporting. Despite the high volume of visits, only 20 inspections resulted in violations, reflecting a 52.6% violation rate that is lower than the state average of 64.3%. This is a positive indicator of overall compliance, particularly with the most recent inspection in November 2025 that concluded with zero deficiencies. While past records mention issues such as staff training and service plan documentation, the recent trend shows significant improvement. There are no records of fines, license actions, or immediate jeopardy designations.
A variety of specialized services, including the SHINE® memory care model, respite care, and support from licensed nurses and CNAs, is provided. Along with a Veterans Program, concierge assistance, professional housekeeping, and a health and fitness program, scheduled transportation, a comprehensive activities calendar, and chef-prepared meals are also available on-site. As part of the Discovery Senior Living network, the community also follows established national standards for senior care and programming.
Discovery Village at the West End is a practical option for older adults at any stage of their journey, whether they are active and independent or in need of specialized memory support. The research-informed SHINE® program is especially appealing to families dealing with Alzheimer’s or other cognitive challenges. Furthermore, the Richmond West End location ensures residents remain close to essential healthcare networks and local amenities.
Lower than the Virginia average: 85.7%Discovery Village at the West End is administrated by William Wright.
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 46 | 32 | This facility has 44% more total deficiencies than a typical Virginia assisted living residence (46 vs. VA avg 32).↑ 44% worse |
|
Deficiencies per year
Average deficiencies per year since 2020.
| 7.7 | 5.3 | This facility has 45% more deficiencies per year than a typical Virginia assisted living residence (7.7 vs. VA avg 5.3).↑ 45% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.2 | 2.3 | This facility has 48% fewer deficiencies per inspection than a typical Virginia assisted living residence (1.2 vs. VA avg 2.3).↓ 48% better |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 38 | 14 | This facility has 171% more total inspections than a typical Virginia assisted living residence (38 vs. VA avg 14).↑ 171% worse |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 20 | 9 | This facility has 122% more inspections with violations than a typical Virginia assisted living residence (20 vs. VA avg 9).↑ 122% worse |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 53% | 64% | This facility has 11 percentage points lower inspection violation rate than a typical Virginia assisted living residence (53% vs. VA avg 64%).↓ 11% better |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 19 | 7 | This facility has 171% more total complaints than a typical Virginia assisted living residence (19 vs. VA avg 7).↑ 171% worse |
|
Complaints per year
Average complaints per year since 2020.
| 3.2 | 1.2 | This facility has 167% more complaints per year than a typical Virginia assisted living residence (3.2 vs. VA avg 1.2).↑ 167% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on November 3, 2025, found no deficiencies after a complaint investigation. Earlier inspections showed a pattern of some deficiencies primarily related to resident care documentation, individualized service plans, staff training, and supervision. Several substantiated complaints involved issues such as failure to update service plans, elopement prevention, and medication management, but no fines, immediate jeopardy findings, or license actions were listed in the available reports. Most complaints were unsubstantiated, and enforcement actions were not noted. The facility’s inspection history shows improvement over time, with recent investigations finding no violations following earlier citations.
12.7 miles from city center
Estimated distance in miles from Richmond's city center to Discovery Village at the West End's address, calculated via Google Maps.
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Discovery Village at the West End is located in RICHMOND, Virginia.
Here are the financial assistance programs available to residents in Virginia.
The information below is reported by the Virginia Department of Social Services and Department of Health.
| Sancerre Atlee Station |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Mechanicsville (Giles Preserve) | 120 | Yes | 30 | Studio / 1 Bed / 2 Bed | Lauren Friedman | - | A | 18 | 38.9%
Facility
38.9%
VA AVG
53.9%
Rank
#85 / 331 | 12
Facility
12
VA AVG
5.4
Rank
#285 / 331 | 13
Facility
13
VA AVG
26
Rank
#160 / 331 | 0.7
Facility
0.7
VA AVG
1.9
Rank
#105 / 331 |
| Sunrise of Richmond |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Richmond (Raintree) | 110 | Yes | 32 | - | Ait Karen Simon-Dunham |
56.4%
Facility
56.4%
VA AVG
70.5%
Rank
#232 / 300 | - | 12 | 25%
Facility
25%
VA AVG
53.9%
Rank
#46 / 331 | 6
Facility
6
VA AVG
5.4
Rank
#216 / 331 | 10
Facility
10
VA AVG
26
Rank
#143 / 331 | 0.8
Facility
0.8
VA AVG
1.9
Rank
#109 / 331 |
| Discovery Village at the West End |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Richmond | 105 | No | 59 | - | William Wright |
79.0%
Facility
79.0%
VA AVG
70.5%
Rank
#115 / 300 | - | 38 | 52.6%
Facility
52.6%
VA AVG
53.9%
Rank
#154 / 331 | 19
Facility
19
VA AVG
5.4
Rank
#317 / 331 | 46
Facility
46
VA AVG
26
Rank
#272 / 331 | 1.2
Facility
1.2
VA AVG
1.9
Rank
#139 / 331 |
| Sunrise at Bon Air |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Richmond | 94 | Yes | 52 | - | Michelle Dorsey |
88.3%
Facility
88.3%
VA AVG
70.5%
Rank
#49 / 300 | A+ | 15 | 40%
Facility
40%
VA AVG
53.9%
Rank
#86 / 331 | 6
Facility
6
VA AVG
5.4
Rank
#216 / 331 | 21
Facility
21
VA AVG
26
Rank
#200 / 331 | 1.4
Facility
1.4
VA AVG
1.9
Rank
#159 / 331 |
| Seaton Chesterfield |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Richmond | 88 | No | 47 | Studio / 1 Bed | Kenneth Gibson | - | A | 5 | 60%
Facility
60%
VA AVG
53.9%
Rank
#182 / 331 | -
Facility
-
VA AVG
5.4
Rank
#1 / 331 | 0
Facility
0
VA AVG
26
Rank
#1 / 331 | 0.0
Facility
0.0
VA AVG
1.9
Rank
#1 / 331 |
Discovery Village at the West End has a walk score of 59. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to VA state health department records, Discovery Village at the West End's license expires on March 16, 2026.
Discovery Village at the West End's occupancy is 79%.
Yes — see the floorplan options available at Discovery Village at the West End on this page.
William Wright is the administrator of Discovery Village at the West End.
Discovery Village at the West End has 105 beds.
Discovery Village at the West End has had 38 recently reported deficiencies.
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