Occupancy rate
79%
Lower than the Virginia average: 85.7%Discovery Village at the West End
Assisted Living · Richmond, VA
Discovery Village at the West End
Assisted Living · Richmond, VA
Discovery Village at the West End is a senior living community located in Richmond, Virginia. It offers a range of living options including Active Independent Living, Assisted Living, and SHINE® Memory Care. The community focuses on providing a vibrant lifestyle with various amenities and programs designed to enhance the quality of life for its residents.
105-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 59 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Occupancy
Lower than the Virginia average: 85.7%Occupied beds
83 / 105
Average residents per home in Virginia
98 per day
Facility TypeAssisted Living Facility
StatusActive
ExpirationMarch 16, 2026
Discovery Village at the West End is administrated by William Wright.
Respite Care
Licensed Nurses/CNAs
Specific ProgramsActive Independent Living, SHINE® Memory Care, Veterans Program, Concierge Services, Health & Fitness Programs
Food DescriptionDelicious chef-prepared meals daily, a lively calendar of events, weekly housekeeping and convenient scheduled transportation.
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
Since 2020 · 6 years of data
46 deficiencies
19 complaints
38 inspections
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2020 vs. Virginia state average
Overall vs. VA average
6 Worse
Metrics worse than Virginia average:
• Total deficiencies (44% above)
• Deficiencies per year (45% above)
• Total inspections (171% above)
• Inspections with violations (122% above)
• Total complaints (171% above)
• Complaints per year (167% above) 2 Better Metrics better than Virginia average:
• Deficiencies per inspection (48% below)
• Inspection violation rate (17% below)
• Total deficiencies (44% above)
• Deficiencies per year (45% above)
• Total inspections (171% above)
• Inspections with violations (122% above)
• Total complaints (171% above)
• Complaints per year (167% above) 2 Better Metrics better than Virginia average:
• Deficiencies per inspection (48% below)
• Inspection violation rate (17% below)
Latest Inspection
November 3, 2025
Complaint Investigation
Deficiencies
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 46 | 32 | This facility has 44% more total deficiencies than a typical Virginia assisted living residence (46 vs. VA avg 32).↑ 44% worse |
|
Deficiencies per year
Average deficiencies per year since 2020.
| 7.7 | 5.3 | This facility has 45% more deficiencies per year than a typical Virginia assisted living residence (7.7 vs. VA avg 5.3).↑ 45% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.2 | 2.3 | This facility has 48% fewer deficiencies per inspection than a typical Virginia assisted living residence (1.2 vs. VA avg 2.3).↓ 48% better |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 38 | 14 | This facility has 171% more total inspections than a typical Virginia assisted living residence (38 vs. VA avg 14).↑ 171% worse |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 20 | 9 | This facility has 122% more inspections with violations than a typical Virginia assisted living residence (20 vs. VA avg 9).↑ 122% worse |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 53% | 64% | This facility has 11 percentage points lower inspection violation rate than a typical Virginia assisted living residence (53% vs. VA avg 64%).↓ 11% better |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 19 | 7 | This facility has 171% more total complaints than a typical Virginia assisted living residence (19 vs. VA avg 7).↑ 171% worse |
|
Complaints per year
Average complaints per year since 2020.
| 3.2 | 1.2 | This facility has 167% more complaints per year than a typical Virginia assisted living residence (3.2 vs. VA avg 1.2).↑ 167% worse |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on November 3, 2025, found no deficiencies after a complaint investigation. Earlier inspections showed a pattern of some deficiencies primarily related to resident care documentation, individualized service plans, staff training, and supervision. Several substantiated complaints involved issues such as failure to update service plans, elopement prevention, and medication management, but no fines, immediate jeopardy findings, or license actions were listed in the available reports. Most complaints were unsubstantiated, and enforcement actions were not noted. The facility’s inspection history shows improvement over time, with recent investigations finding no violations following earlier citations.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsLiving Spaces & Floor Plans for Discovery Village at the West End
The St. Martin Floor Plan
The St. Croix Floor Plan
The St. Lucia Floor Plan
The Nevis Floor Plan
The St. Vincent Floor Plan
The Aruba Floor Plan
The Grand Cayman Floor Plan
The Bimini Grande Floor Plan
The Montserrat Floor Plan
The Dominica Premier Floor Plan
The Martinique Floor Plan
The Antigua Floor Plan
The Costa Floor Plan
Financial Assistance for
Assisted Living in Virginia
Discovery Village at the West End is located in RICHMOND, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Places of interest near Discovery Village at the West End
12.7 miles from city center
Estimated distance in miles from Richmond's city center to Discovery Village at the West End's address, calculated via Google Maps.
Calculate Travel Distance to Discovery Village at the West End
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Compare Assisted Living around Richmond
The information below is reported by the Virginia Department of Social Services and Department of Health.
Filter by care type
| Elancé at Tuckahoe |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Henrico (Tuckahoe) | 175 | No | 22 | - | Sabrina Richmond | 58.3% | - | 13 | 46.2% | 7 | 18 | 1.4 |
| Sancerre Atlee Station |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Mechanicsville (Giles Preserve) | 120 | Yes | 30 | Studio / 1 Bed / 2 Bed | Lauren Friedman | 17.5% | A | 18 | 38.9% | 12 | 13 | 0.7 |
| Sunrise of Richmond |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Richmond (Raintree) | 110 | Yes | 32 | - | Ait Karen Simon-Dunham | 56.4% | - | 12 | 25% | 6 | 10 | 0.8 |
| Discovery Village at the West End |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Richmond | 105 | No | 59 | - | William Wright | 79.0% | - | 38 | 52.6% | 19 | 46 | 1.2 |
| Sunrise at Bon Air |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Richmond | 94 | Yes | 52 | - | Michelle Dorsey | 88.3% | A+ | 15 | 40% | 6 | 21 | 1.4 |
Guides for Better Senior Living
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Frequently Asked Questions about Discovery Village at the West End
Is Discovery Village at the West End in a walkable area?
Discovery Village at the West End has a walk score of 59. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
When does Discovery Village at the West End's license expire?
According to VA state health department records, Discovery Village at the West End's license expires on March 16, 2026.
What is the occupancy rate at Discovery Village at the West End?
Discovery Village at the West End's occupancy is 79%.
Does Discovery Village at the West End have different floorplan options?
Yes — see the floorplan options available at Discovery Village at the West End on this page.
Who is the administrator of Discovery Village at the West End?
William Wright is the administrator of Discovery Village at the West End.
How many beds does Discovery Village at the West End have?
Discovery Village at the West End has 105 beds.
Has Discovery Village at the West End had any recent deficiencies or citations?
Discovery Village at the West End has had 38 recently reported deficiencies.
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