Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
134
123 employees · 11 contractors · 58 on an average day Westminster Towers
Nursing Home, Assisted Living, Continuing Care Retirement Community, Independent Living & Skilled Nursing · Orlando, FL
ALM Inspection Grade
C-
ALM's inspection grade is 72 / 100, a C- — a combined grade: its CMS-certified nursing-home beds and its state-licensed beds, weighted by bed count · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
ALM's inspection grade is 72 / 100, a C- — a combined grade: its CMS-certified nursing-home beds and its state-licensed beds, weighted by bed count · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Westminster Towers
Nursing Home, Assisted Living, Continuing Care Retirement Community, Independent Living & Skilled Nursing · Orlando, FL
ALM Inspection Grade
C-
ALM's inspection grade is 72 / 100, a C- — a combined grade: its CMS-certified nursing-home beds and its state-licensed beds, weighted by bed count · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
ALM's inspection grade is 72 / 100, a C- — a combined grade: its CMS-certified nursing-home beds and its state-licensed beds, weighted by bed count · A proprietary Assisted Living Magazine grade.A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. It is not a government rating.
CMS overall rating
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Westminster Towers accepts Medicare, Medicaid, and private pay.
Westminster Towers, operated by Presbyterian Retirement Communities under administrator Ricardo Diaz, has served Orlando, Florida, since 1980. The 60-bed continuing care retirement community offers studio, one-bedroom, and two-bedroom apartments catering to independent living, assisted living, skilled nursing, and long-term nursing care. Health and rehabilitation services are backed by a nurse staffing allocation averaging 3 hours and 44 minutes per resident daily.
Amenities feature a swimming pool, fitness center, garden areas with raised beds, a putting green, and pet-friendly policies. A walk score of 65 makes running local errands on foot feasible for non-driving residents.
Families looking for an established Orlando location capable of accommodating changing care needs over time can contact Westminster Towers to schedule a tour or discuss current apartment availability.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing
Data period: Q4 2025 (October 1 – December 31, 2025).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Jun 2026).
Total nursing care per resident / day
This nursing home is ranked 123rd out of 182 nursing homes we track in Florida for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 44m
This nursing home is ranked 123rd out of 182 nursing homes we track in Florida for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 44mStandout metric: Physical therapist is +87% above Florida average
3 of 6 metrics below Florida average
Daily care time per resident, by role
Registered nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 19 are the facility's own employees; no agency contractors work in this role.
19 staff · 8.6-hour shifts
1h 4m
↑ 46% · FL 44mThis facility: 1h 4m per resident per day, 46% above the Florida average of 44m (among Florida facilities reporting a recent figure).
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 19 are the facility's own employees; no agency contractors work in this role.
19 staff · 8.6-hour shiftsUS average: 41m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 41m
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 21 total: 13 of the facility's own employees and 8 agency contractors.
21 staff · 8.3-hour shifts
22m
↓ 53% · FL 47mThis facility: 22m per resident per day, 53% below the Florida average of 47m (among Florida facilities reporting a recent figure).
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 21 total: 13 of the facility's own employees and 8 agency contractors.
21 staff · 8.3-hour shiftsUS average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
Certified nursing assistant
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 52 are the facility's own employees; no agency contractors work in this role.
52 staff · 8-hour shifts
2h 17m
↓ 2% · FL 2h 20mThis facility: 2h 17m per resident per day, 2% below the Florida average of 2h 20m (among Florida facilities reporting a recent figure).
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 52 are the facility's own employees; no agency contractors work in this role.
52 staff · 8-hour shiftsUS average: 2h 20m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 20m
Physical therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
9m
↑ 87% · FL 5mThis facility: 9m per resident per day, 87% above the Florida average of 5m (among Florida facilities reporting a recent figure).
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
Total nursing, weekends
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
3h 22m
↓ 4% · FL 3h 31mThis facility: 3h 22m per resident per day, 4% below the Florida average of 3h 31m (among Florida facilities reporting a recent figure).
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–SunUS average: 3h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 26m
RN, weekends
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
48m
↑ 49% · FL 32mThis facility: 48m per resident per day, 49% above the Florida average of 32m (among Florida facilities reporting a recent figure).
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–SunUS average: 28m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 28m
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
134
123 employees · 11 contractors · 58 on an average day
134 total staff / 90 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
1.49 : 1
↑ 2% · FL 1.46This facility: 1.49 staff per resident, 2% above the Florida average of 1.46 (among Florida facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
134 staff ÷ 90 residents
See full Florida ranking →
Average hours one staff member works on a day they are on shift, across every role.
7.8 h
↓ 1% · FL 7.9 hThis facility: 7.8 h, 1% below the Florida average of 7.9 h (among Florida facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
41,353 staff hours this quarter
See full Florida ranking →99% of staff hours were worked by the facility's own employees
Florida average: 95.1% · Contractors this quarter: Licensed Practical Nurse (8), Occupational Therapy Aide (1), Medical Director (1), Occupational Therapy Assistant (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
By The Numbers
Community insights.
Bed count
A mid-sized community that may balance personal attention with shared amenities and social activities.
180
Rank #171 / 237Bed count — State benchmarked This nursing home is ranked 171st out of 237 nursing homes we track in Florida for bed count. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Florida that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A mid-sized community that may balance personal attention with shared amenities and social activities.
180
Rank #171 / 237Bed count — State benchmarked This nursing home is ranked 171st out of 237 nursing homes we track in Florida for bed count. Shows this facility's certified or reported bed count compared to other Florida facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Florida that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Medium-capacity home · Offers a balance of services and community atmosphere.
120 nursing-home beds (CMS) + 60 state-licensed beds.
Walk Score
Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Rank #60 / 261Walk Score — State benchmarked This nursing home is ranked 60th out of 261 nursing homes we track in Florida for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Florida facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Florida that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Rank #60 / 261Walk Score — State benchmarked This nursing home is ranked 60th out of 261 nursing homes we track in Florida for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Florida facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Florida that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
65
/ 100
Residents per day (avg)
The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
93
Source: CMS Provider Information, average daily residents
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
80
days
About This Community
Pricing & Financial Information
The below pricing was updated on
$6,000/Month
IssuanceJanuary 22, 2026
ExpirationJanuary 21, 2028
CountyOrange
License Number5991
CMS Certification Number105757
AccreditationsLeadingAge
Westminster Towers is legally operated by Presbyterian Retirement Communities, Inc., and administered by Ricardo Diaz.
Management CompanyWESTMINSTER SERVICES, INC.
Profit StatusNonprofit
Private
60 units
Total beds
60 units
Resident Council
Secured Perimeter
English
Spanish
Post-Acute Rehabilitation
Outpatient Therapy
Pharmacy/Prescription Services
Transportation
Housekeeping
Pets Allowed
Continuing Care Retirement Community (CCRC)
Bed Hold PolicyThe community will hold a resident's room while they are away for a time, such as during a hospital stay, as reported to Florida's Agency for Health Care Administration (AHCA). Ask whether you pay to hold the room and for how long.
Linen ServiceYes
Utilities IncludedYes
Gated Community
Lake Views
Volunteer Program
Activities
Arts and Crafts
Cooking Classes
Dancing
Exercise Classes
Games & Cards
Gardening
Music Programs
Shopping Activities
Social Events & Outings
Theater & Movies
Yoga Classes
Building TypeHigh-rise
Room Types
Studio
1 Bedroom
2 Bedroom
This profile shows two inspection records, and their totals often differ. Inspection History and the Inspection Scorecard below are state data — the figures the state publishes and the state inspection reports we hold on file — covering the entire facility. CMS Health Inspection History covers only this home's Medicare and Medicaid-certified nursing beds, from federal certification surveys.
Inspection History
In Florida, the Agency for Health Care Administration (AHCA) is the primary authority that conducts unannounced inspections and completes official health quality reports for all healthcare facilities.
The figures below cover inspections recorded since July 18, 2012.
ALM Inspection Grade
72 / 100
Combined grade: CMS inspection data for this community's nursing-home beds and
Florida inspection data for its
state-licensed beds, weighted by bed count
How the two records combine
Nursing-home beds (CMS) · 67% of the grade
C- · 70/100
12 points below the Florida average for CMS-certified facilities (82/100).
120 certified beds, 67% of the grade. Graded with CMS-certified facilities on the national scale.
Citations
Typical
49 severity-weighted points (22 citations) · 1% higher than the typical CMS-certified FL facility (median: 48)
Enforcement
Concern
2 enforcement actions · above the typical CMS-certified FL facility (median: 0) · $22,133 in fines
Persistence
Strong
28 days to fix issues · faster than the typical CMS-certified FL facility (median: 31)
Florida state-licensed beds · 33% of the grade
C+ · 77/100
6 points below the Florida average for state-licensed facilities (83/100).
60 licensed beds, 33% of the grade. Graded with Florida state-licensed facilities on the Florida scale.
Citations
Concern
6.6 citation points per inspection (158 points across 24 inspections) · 65% more than the typical state-licensed FL facility (median: 4)
Finding Frequency
Typical
53% of inspections found a citation · 24% more than the typical state-licensed FL facility (median: 43%)
Enforcement
Typical
3 enforcement actions · 50% more than the typical state-licensed FL facility (median: 2) · $1,500 in fines
How the final grade is calculated
C- · 72/100
70 × 67% + 77 × 33% = 72 / 100
The two grades are combined in proportion to the beds each record covers: 120 CMS-certified nursing-home beds (67%) and 60 Florida state-licensed beds (33%). The result, 72 out of 100, is a C- on the same scale every ALM Inspection Grade uses.
Legal Actions
Formal stipulations and orders filed by Florida regulators against this facility, including fines and total monetary penalties.
This Facility
FL Average
vs. FL Avg-
3vs 4 avg↓ 25% fewer than FL avg
-
2vs 3 avg↓ 33% fewer than FL avg
-
$1.5kvs $10k↓ 85% lower than FL avg
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Florida state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. FL average
3 Worse
Metrics worse than Florida average:
• Total citations (44% above)
• Citations per inspection (67% above)
• Inspection citation rate (6% above) 1 Better Metrics better than Florida average:
• Inspections with citations (11% below)
• Total citations (44% above)
• Citations per inspection (67% above)
• Inspection citation rate (6% above) 1 Better Metrics better than Florida average:
• Inspections with citations (11% below)
Citations
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 36 | 25.0 | This facility has 44% more total citations than a typical Florida nursing home (36 vs. FL avg 25).↑ 44% worse |
|
Citations per inspection
Average citations per inspection.
| 1.5 | 0.9 | This facility has 67% more citations per inspection than a typical Florida nursing home (1.5 vs. FL avg 0.9).↑ 67% worse Rank #65 / 181 Citations per inspection — State benchmarked This nursing home is ranked 65th out of 181 nursing homes we track in Florida for citations per inspection. Shows this facility's citations per inspection compared to the Florida average among the 181 nursing homes in the ranking pool. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Florida that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. |
Citation breakdown
Per-category split of the 36 citations recorded across all inspections. Counts are compared against the Florida state average for each category. A green dot means this facility is below the state average for that category; an amber dot means it is above.
Per-category split of the 36 citations recorded across all inspections. Counts are compared against the Florida state average for each category. A green dot means this facility is below the state average for that category; an amber dot means it is above.
31
Class III citations
FL avg: 20.7
3
Class IV citations
FL avg: 1.7
2
Unclassified citations
FL avg: 1.1
Inspections
| This Facility | FL Average | vs. FL Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 24 | 27.0 | This facility has had 11% fewer total inspections than the Florida average (24 vs. FL avg 27). More inspections can mean more regulatory scrutiny rather than worse care.↓ 11% fewer |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 8 | 9.0 | This facility has 11% fewer inspections with citations than a typical Florida nursing home (8 vs. FL avg 9).↓ 11% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 33% | 31% | This facility has 2 percentage points higher inspection citation rate than a typical Florida nursing home (33% vs. FL avg 31%).↑ 2% worse |
CMS Health Inspection History
Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.
Total health inspections
6
↑ 40% · FL 4.3This facility: 6, 40% above the Florida average of 4.3 (among Florida facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
22
Rank #113 / 181Health citations — State benchmarked This nursing home is ranked 113th out of 181 nursing homes we track in Florida for health citations. Shows this facility's total health deficiency citations benchmarked to the Florida State average, with a ranking across all 181 FL facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Florida that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↑ 11% · FL 19.8This facility: 22, 11% above the Florida average of 19.8 (among Florida facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
3.67
Rank #65 / 181Citations per inspection — State benchmarked This nursing home is ranked 65th out of 181 nursing homes we track in Florida for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Florida mean across 181 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Florida that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 19% · FL 4.53This facility: 3.67, 19% below the Florida average of 4.53 (among Florida facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
22 of 22 citations corrected
Critical
J–L
1
↑ 43% · FL 0.7This facility: 1, 43% above the Florida average of 0.7 (among Florida facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
0
↓ 100% · FL 0.3This facility: 0, 100% below the Florida average of 0.3 (among Florida facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
21
↑ 13% · FL 18.6This facility: 21, 13% above the Florida average of 18.6 (among Florida facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor
A–C
0
↓ 100% · FL 0.2This facility: 0, 100% below the Florida average of 0.2 (among Florida facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal riskLatest inspection: Mar 13, 2025 · 6 citations, all corrected
Most cited category: Quality of Life & Care, 10 of 22 citations · 5 categories in total
Citations history
Most recent first
Mar 13, 2025
6 citations
Administration moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Mar 04, 2025
1 citation
Quality of Care critical citation
Corrected
Corrected
Aug 21, 2024
2 citations
Abuse/Neglect moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
May 14, 2024
4 citations
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Aug 03, 2023
4 citations
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Resident Rights moderate citation
Corrected
Corrected
Oct 07, 2021
5 citations
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Quality of Care moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Care Planning moderate citation
Corrected
Corrected
Top deficiency categories
Share of 22 citations
Quality of Life & Care
10 deficiencies (45%)
Resident Assessment & Care Planning
7 deficiencies (32%)
Resident Rights
3 deficiencies (14%)
Administration
1 deficiency (5%)
Abuse, Neglect & Exploitation
1 deficiency (5%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
15 of 22 citations resulted from standard inspections; and 7 of 22 resulted from complaint investigations.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Enforcement
Penalties and fines
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
2 penalties in the past 3 years
Latest: Mar 4, 2025 · $5,980 civil money penalty
Mar 4, 2025 · $5,980 civil money penalty
Mar 4, 2025 · $16,153 civil money penalty
Total fines
$22,133
↓ 66% · FL $64KThis facility: $22,133, 66% below the Florida average of $64,370. Average among the 270 Florida facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg $67KUS average: $67,417, among the 6,775 US facilities with a penalty on record.Rank #146 / 185Federal fines — State benchmarked This nursing home is ranked 146th out of 185 nursing homes we track in Florida for federal fines. Shows this facility's cumulative CMS federal fine dollars versus the Florida average among facilities with fines, and where it ranks among 185 facilities in the pool. Lower total dollars mean a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Florida that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Number of fines
2
↓ 14% · FL 2.32This facility: 2, 14% below the Florida average of 2.32. Average among the 270 Florida facilities with a penalty on record.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.US avg 1.96US average: 1.96, among the 6,775 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
FL avg 0.06Florida average: 0.06. Average among the 270 Florida facilities with a penalty on record.US avg 0.36US average: 0.36, among the 6,775 US facilities with a penalty on record.
Penalty history · past 3 years
Mar 4, 2025
Civil money penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$5,980
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$5,980
Mar 4, 2025
Civil money penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$16,153
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
$16,153Fine amount comparison
This facility
$22,133
Florida average
$64,370
US average
$67,417
Totals count every penalty on record; the history lists the past 3 years. Florida and US averages are among facilities with a penalty on record.
A civil money penalty is a fine for noncompliance, per day or per instance. A payment denial stops Medicare/Medicaid payments for new residents until issues are fixed.
Health Outcomes
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the Florida average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
↑ 12% · FL 4.5This facility: 5.0, 12% above the FL average of 4.5 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
CMS star rating for the care of short-stay residents, mostly people recovering after a hospital stay for under 100 days. It is built from the short-stay quality measures below. 5 stars is the best.
5
/ 5
Significantly above average
↑ 59% · FL 3.1This facility: 5.0, 59% above the FL average of 3.1 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
5.8
Score · lower is better
↓ 5% · FL 6.1This facility: 5.8, 5% below the FL average of 6.1 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
7.5
Score · lower is better
↓ 22% · FL 9.6This facility: 7.5, 22% below the FL average of 9.6 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.13 long-stay measures: 8 better, 2 worse, 3 near FL average
8 short-stay measures: 3 better, 2 near FL average, 3 compared with US only
Long-stay residents
People who live at the home · 13 measures
Daily care & independence
Needed more help with daily activities
Percent of long-stay residents whose need for help with daily activities has increased
4.9%
↓ 44% · FL 8.7This facility: 4.9, 44% below the FL average of 8.7 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose need for help with daily activities has increased
4.9%
↓ 44% · FL 8.7This facility: 4.9, 44% below the FL average of 8.7 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Walking ability worsened
Percent of long-stay residents whose ability to move independently worsened
14.8%
↑ 56% · FL 9.5This facility: 14.8, 56% above the FL average of 9.5 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
14.8%
↑ 56% · FL 9.5This facility: 14.8, 56% above the FL average of 9.5 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Bowel or bladder incontinence (low-risk residents)
Percent of low risk long-stay residents who lose control of their bowels or bladder
2.8%
↓ 74% · FL 10.5This facility: 2.8, 74% below the FL average of 10.5 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
2.8%
↓ 74% · FL 10.5This facility: 2.8, 74% below the FL average of 10.5 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Safety & clinical stability
Urinary tract infection
Percent of long-stay residents with a urinary tract infection
0.4%
↓ 39% · FL 0.7This facility: 0.4, 39% below the FL average of 0.7 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
0.4%
↓ 39% · FL 0.7This facility: 0.4, 39% below the FL average of 0.7 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Falls with major injury
Percent of long-stay residents experiencing one or more falls with major injury
0.4%
↓ 84% · FL 2.5This facility: 0.4, 84% below the FL average of 2.5 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
0.4%
↓ 84% · FL 2.5This facility: 0.4, 84% below the FL average of 2.5 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Pressure ulcers (high-risk residents)
Percent of long-stay high risk residents with pressure ulcers
4.4%
↓ 3% · FL 4.5This facility: 4.4, 3% below the FL average of 4.5 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
4.4%
↓ 3% · FL 4.5This facility: 4.4, 3% below the FL average of 4.5 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Physical & mental health
Lost too much weight
Percent of long-stay residents who lose too much weight
4.7%
↓ 16% · FL 5.5This facility: 4.7, 16% below the FL average of 5.5 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
4.7%
↓ 16% · FL 5.5This facility: 4.7, 16% below the FL average of 5.5 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Depressive symptoms
Percent of long-stay residents who have depressive symptoms
0.9%
↓ 81% · FL 4.6This facility: 0.9, 81% below the FL average of 4.6 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
0.9%
↓ 81% · FL 4.6This facility: 0.9, 81% below the FL average of 4.6 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Antipsychotic use
Percent of long-stay residents who received an antipsychotic medication
2.4%
↓ 72% · FL 8.6This facility: 2.4, 72% below the FL average of 8.6 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
2.4%
↓ 72% · FL 8.6This facility: 2.4, 72% below the FL average of 8.6 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
↑ 2% · FL 98.2This facility: 100.0, 2% above the FL average of 98.2 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
↑ 2% · FL 98.2This facility: 100.0, 2% above the FL average of 98.2 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
↑ 1% · FL 99.2This facility: 100.0, 1% above the FL average of 99.2 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
↑ 1% · FL 99.2This facility: 100.0, 1% above the FL average of 99.2 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.36
↑ 12% · FL 2.10This facility: 2.36, 12% above the FL average of 2.10 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of hospitalizations per 1,000 long-stay resident days.
2.36
↑ 12% · FL 2.10This facility: 2.36, 12% above the FL average of 2.10 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.85
↓ 28% · FL 1.18This facility: 0.85, 28% below the FL average of 1.18 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.85
↓ 28% · FL 1.18This facility: 0.85, 28% below the FL average of 1.18 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Short-stay residents
Rehab and recovery after a hospital stay · 8 measures
Daily care & independence
Able to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
59.1%
↑ 10% · US 53.7This facility: 59.1, 10% above the US average of 53.7 (among US facilities reporting a recent figure).
Percentage of residents at or above expected ability to care for themselves at discharge.
59.1%
↑ 10% · US 53.7This facility: 59.1, 10% above the US average of 53.7 (among US facilities reporting a recent figure).
Returned home or to the community
Rate of successful return to home or community from a skilled nursing facility.
66.6%
↑ 32% · US 50.6This facility: 66.6, 32% above the US average of 50.6 (among US facilities reporting a recent figure).
Rate of successful return to home or community from a skilled nursing facility.
66.6%
↑ 32% · US 50.6This facility: 66.6, 32% above the US average of 50.6 (among US facilities reporting a recent figure).Safety & clinical stability
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
↓ 100% · US 0.8This facility: 0.0, 100% below the US average of 0.8 (among US facilities reporting a recent figure).
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
↓ 100% · US 0.8This facility: 0.0, 100% below the US average of 0.8 (among US facilities reporting a recent figure).Physical & mental health
New antipsychotic medication
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
↓ 41% · FL 1.5This facility: 0.9, 41% below the FL average of 1.5 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
↓ 41% · FL 1.5This facility: 0.9, 41% below the FL average of 1.5 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.4%
↑ 4% · FL 95.2This facility: 99.4, 4% above the FL average of 95.2 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
99.4%
↑ 4% · FL 95.2This facility: 99.4, 4% above the FL average of 95.2 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
↑ 4% · FL 94.7This facility: 98.6, 4% above the FL average of 94.7 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.6%
↑ 4% · FL 94.7This facility: 98.6, 4% above the FL average of 94.7 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Hospital & emergency visits
Re-hospitalized after admission
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
21.4%
↓ 18% · FL 26.2This facility: 21.4, 18% below the FL average of 26.2 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
21.4%
↓ 18% · FL 26.2This facility: 21.4, 18% below the FL average of 26.2 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
ER visits
Percentage of short-stay residents who had an outpatient emergency department visit.
6.8%
↓ 27% · FL 9.3This facility: 6.8, 27% below the FL average of 9.3 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who had an outpatient emergency department visit.
6.8%
↓ 27% · FL 9.3This facility: 6.8, 27% below the FL average of 9.3 (among FL facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Money and staffing.
Westminster Towers’s finances from its CMS cost report for the fiscal year ending March 2025, compared with 177 Florida nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.
FY Mar 2025
Is it financially stable?
Losing money on care, and more than last year
−106.8% operating margin
−0.1 pts vs prior year
An operating loss in 8 of the last 8 reported years. Other income ($13.2M) trims the net loss to −$1.4M. Watch for cost-cutting that reaches staffing.
Does it invest in staff?
Spends more on payroll than most Florida homes
97.5% payroll share of revenue
FL average 70.3%Rank #27 / 177Payroll % of net patient revenue — State benchmarked This nursing home is ranked 27th out of 177 nursing homes we track in Florida for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Florida average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Florida that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll rose $0.2M while revenue rose $0.2M. Check hours per resident in the staffing section to confirm it reaches the floor.
FY 2025 scorecard
Each row shows the FY 2025 figure, the change since the prior report, the trend, and how it compares with Florida homes.
Revenue & profit
Losing money on care
| Metric | FY 2025 | vs prior year | Trend 2018 → 2025Trend | FL median | Compared with FL homesRank in FL | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $13.7M | +$0.2M | Trend 20182025 | FL median $15.1M | Rank in FL Rank #105 / 177Net patient revenue — State benchmarked This nursing home is ranked 105th out of 177 nursing homes we track in Florida for net patient revenue. Shows this facility's net patient revenue compared to the Florida average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Florida that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 41% of homes | Below FL median Higher net patient revenue than 41% of FL homes that filed a recent report. Revenue mostly follows how big a home is. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $28.3M | +$0.4M | Trend 20182025 | FL median — | Rank in FL Not ranked | Exceeds revenue Operating expenses are higher than net patient revenue, so resident care runs at a loss. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | −$14.6M | −$0.2M | Trend 20182025 | FL median — | Rank in FL Not ranked | Loss, widening Resident care lost money this year, more than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | −106.8% | −0.1 pts | Trend 20182025 | FL median — | Rank in FL Not ranked | Loss A negative margin means resident care costs more than it earns. |
| Other income Money not from resident care: investments, grants, services. | $13.2M | — | Trend — | FL median — | Rank in FL Not ranked | Offsets part of the loss Income from outside resident care covers part of the loss on care. |
| Net income The bottom line after other income. | −$1.4M | +$0.6M | Trend — | FL median — | Rank in FL Not ranked | Loss The bottom line is below zero even after other income. |
Staffing spend
Spends more of revenue on staff than most Florida homes
| Metric | FY 2025 | vs prior year | Trend 2018 → 2025Trend | FL median | Compared with FL homesRank in FL | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $13.3M | +$0.2M | Trend 20182025 | FL median $8.7M | Rank in FL Rank #33 / 177Payroll costs — State benchmarked This nursing home is ranked 33rd out of 177 nursing homes we track in Florida for payroll costs. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Florida average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Florida that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 82% of homes | Above FL median Higher payroll than 82% of FL homes. Payroll in dollars mostly follows how big a home is, so this compares size, not staffing levels. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 97.5% | −0.3 pts | Trend 20182025 | FL median 54.0% | Rank in FL Rank #27 / 177Payroll % of net patient revenue — State benchmarked This nursing home is ranked 27th out of 177 nursing homes we track in Florida for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Florida average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Florida that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 85% of homes | 27.2 pts over FL average The FL average is 70.3% of revenue. Within 3 points of it reads as near the average. |
Charts, 2018–2025 2 charts · FL benchmark drawn as a dashed line
Revenue, expenses and income
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income
Where revenue goes
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the Florida payroll average.
% of net patient revenue
Payroll share Operating margin FL payroll average
Year-by-year data, 2018–2025 every reported year · latest first, scroll sideways
| Metric | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|---|---|
| Net patient revenue | $11.3M | $11.6M | $12.0M | $11.2M | $10.7M | $12.6M | $13.5M | $13.7M |
| Operating expenses | $21.8M | $22.4M | $22.6M | $21.8M | $24.1M | $27.4M | $27.9M | $28.3M |
| Net patient income | −$10.5M | −$10.8M | −$10.6M | −$10.5M | −$13.4M | −$14.8M | −$14.4M | −$14.6M |
| Operating margin | −92.7% | −93.0% | −88.3% | −93.8% | −125.4% | −117.4% | −106.7% | −106.8% |
| Net income | −$1.3M | −$1.0M | −$0.5M | −$0.2M | −$3.5M | −$3.3M | −$1.9M | −$1.4M |
| Payroll costs | $9.3M | $10.0M | $10.7M | $10.6M | $10.8M | $12.3M | $13.2M | $13.3M |
| Payroll share of revenue | 81.8% | 86.4% | 89.4% | 94.0% | 100.8% | 97.4% | 97.8% | 97.5% |
| Beds | 120 | 120 | 120 | 120 | 120 | 120 | 120 | 120 |
| Gross revenue | $13.7M | $13.9M | $15.3M | $14.6M | $13.7M | $17.3M | $19.4M | $19.1M |
| Salaries | $8.0M | $8.7M | $9.2M | $8.9M | $9.4M | $10.7M | $11.5M | $11.4M |
| Wage-related costs | $1.2M | $1.3M | $1.5M | $1.6M | $1.4M | $1.5M | $1.7M | $2.0M |
| Contract labor | $0.3M | $0.4M | $0.4M | $0.2M | $0.8M | $1.0M | $0.1M | $0.1M |
| Other operating costs | $12.5M | $12.4M | $11.8M | $11.2M | $13.3M | $15.1M | $14.7M | $15.0M |
| Net patient revenue per day | $290 | $296 | $289 | $298 | $310 | $316 | $347 | $395 |
| Cost per day | $560 | $571 | $545 | $577 | $699 | $688 | $718 | $816 |
| Average length of stay | 102.0 days | 100.2 days | 123.7 days | 158.5 days | 325.5 days | 155.7 days | 81.0 days | 79.8 days |
Showing 2025–2023 · scroll sideways for 5 earlier years
Earlier and partial years are in the download. Download CSV
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Over a year: CMS SNF Cost Report, FY2025
Snapshot: CMS Long-Term Care Facility Characteristics (quarterly), Jun 2026
Arriving
451 admissions · FY2025
Residents admitted during the year.
Medicare
164 · 36%
Medicaid
30 · 7%
Private pay & other
257 · 57%
Resident snapshot
90 residents · Jun 2026
Residents counted on the date of the latest CMS report, which updates quarterly.
Medicare
36 · 40%
Medicaid
33 · 37%
Private pay & other
21 · 23%
Leaving
435 discharges · FY2025
Residents discharged during the year.
Medicare
151 · 35%
Medicaid
48 · 11%
Private pay & other
236 · 54%
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Places of interest near Westminster Towers
0.4 miles from city center
Estimated distance in miles from Orlando's city center to Westminster Towers's address, calculated via Google Maps.
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Info below is compiled from CMS reports & the FL Agency for Health Care Administration (AHCA), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
CCRC (Continuing Care Retirement Community):
A campus with multiple care levels so residents can age in place without moving.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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A 0–100 score of a facility's regulatory inspection record, shown as a letter and compared with other facilities of the same kind in the same state. This is a proprietary Assisted Living Magazine grade. It is not a government rating. A dash means we have no inspection data for that facility.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Florida average is: 70.3% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Life Care Center of Orlando | NH SNF | Orlando | 132
Facility
132
FL AVG
103
Rank
#59 / 237 | A- |
80.5%
Facility
80.5%
FL AVG
88.7%
Rank
#119 / 122 | -9% | 3.86
Facility
3.86
FL AVG
4.06
Rank
#69 / 182 | -7% | -5% | $0
Facility
$0
FL AVG
$64.5k
Rank
#1 / 185 | 14
Facility
14
FL AVG
19.8
Rank
#59 / 181 | 4.7
Facility
4.7
FL AVG
4.5
Rank
#105 / 181 | - | 106 | - |
38
Facility
38
FL AVG
44
Rank
#144 / 261 | Joseph Jicha | $4.6M*Fiscal year ending 05/2023These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | $3.4M*Fiscal year ending 05/2023These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 72.4%*Fiscal year ending 05/2023These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 105974 | ||||
| South Orange Health and Rehabilitation Center | NH HOS RC SNF | Orlando (Southeast Orlando) | 115
Facility
115
FL AVG
103
Rank
#109 / 237 | B+ |
90.7%
Facility
90.7%
FL AVG
88.7%
Rank
#75 / 122 | +2% | 4.78
Facility
4.78
FL AVG
4.06
Rank
#31 / 182 | -7% | +18% | $14.4k
Facility
$14.4k
FL AVG
$64.5k
Rank
#138 / 185 | 15
Facility
15
FL AVG
19.8
Rank
#65 / 181 | 3.0
Facility
3.0
FL AVG
4.5
Rank
#37 / 181 | - | 104 | - |
60
Facility
60
FL AVG
44
Rank
#77 / 261 | Orlando Fl Holdco LLC | $11.9MFiscal year ending 12/2024
Facility
$11.9MFiscal year ending 12/2024
FL AVG
$15.4M
Rank
#129 / 177 | $6.9MFiscal year ending 12/2024
Facility
$6.9MFiscal year ending 12/2024
FL AVG
$9.8M
Rank
#124 / 177 | 57.6%Fiscal year ending 12/2024
Facility
57.6%Fiscal year ending 12/2024
FL AVG
70.3%
Rank
#68 / 177 | 105546 | ||||
| Westminster Baldwin Park | NH AL CCRC IL MC SNF | Orlando (Northeast Orlando) | 64
Facility
64
FL AVG
103
Rank
#206 / 237 | ? | - | - | 4.64
Facility
4.64
FL AVG
4.06
Rank
#31 / 182 | +80% | +14% | $0
Facility
$0
FL AVG
$64.5k
Rank
#1 / 185 | 8
Facility
8
FL AVG
19.8
Rank
#27 / 181 | 2.7
Facility
2.7
FL AVG
4.5
Rank
#32 / 181 | - | 18 | - |
26
Facility
26
FL AVG
44
Rank
#178 / 261 | Presbyterian Retirement Communities, Inc | $4.3MFiscal year ending 03/2025
Facility
$4.3MFiscal year ending 03/2025
FL AVG
$15.4M
Rank
#173 / 177 | $3.8MFiscal year ending 03/2025
Facility
$3.8MFiscal year ending 03/2025
FL AVG
$9.8M
Rank
#167 / 177 | 87.4%Fiscal year ending 03/2025
Facility
87.4%Fiscal year ending 03/2025
FL AVG
70.3%
Rank
#33 / 177 | 106118 | ||||
| Solaris Healthcare Celebration | NH SNF | Kissimmee (Green Project) | 120
Facility
120
FL AVG
103
Rank
#62 / 237 | A- |
95.3%
Facility
95.3%
FL AVG
88.7%
Rank
#13 / 122 | +7% | 3.82
Facility
3.82
FL AVG
4.06
Rank
#106 / 182 | +44% | -6% | $0
Facility
$0
FL AVG
$64.5k
Rank
#1 / 185 | 19
Facility
19
FL AVG
19.8
Rank
#96 / 181 | 6.3
Facility
6.3
FL AVG
4.5
Rank
#150 / 181 | - | 114 | - |
13
Facility
13
FL AVG
44
Rank
#220 / 261 | Celebration Snf Operations Holdings LLC | $18.0MFiscal year ending 12/2024
Facility
$18.0MFiscal year ending 12/2024
FL AVG
$15.4M
Rank
#51 / 177 | $10.0MFiscal year ending 12/2024
Facility
$10.0MFiscal year ending 12/2024
FL AVG
$9.8M
Rank
#66 / 177 | 55.6%Fiscal year ending 12/2024
Facility
55.6%Fiscal year ending 12/2024
FL AVG
70.3%
Rank
#79 / 177 | 106127 | ||||
| Westminster Towers | NH AL CCRC IL SNF | Orlando (Southeast Orlando) | 180
Facility
180
FL AVG
103
Rank
#171 / 237 | C- | - | - | 3.73
Facility
3.73
FL AVG
4.06
Rank
#123 / 182 | +18% | -8% | $22.1k
Facility
$22.1k
FL AVG
$64.5k
Rank
#146 / 185 | 22
Facility
22
FL AVG
19.8
Rank
#113 / 181 | 3.7
Facility
3.7
FL AVG
4.5
Rank
#65 / 181 | 1 | 93 | - |
65
Facility
65
FL AVG
44
Rank
#60 / 261 | Presbyterian Retirement Communities, Inc | $13.7MFiscal year ending 03/2025
Facility
$13.7MFiscal year ending 03/2025
FL AVG
$15.4M
Rank
#105 / 177 | $13.3MFiscal year ending 03/2025
Facility
$13.3MFiscal year ending 03/2025
FL AVG
$9.8M
Rank
#33 / 177 | 97.5%Fiscal year ending 03/2025
Facility
97.5%Fiscal year ending 03/2025
FL AVG
70.3%
Rank
#27 / 177 | 105757 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other FL nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial Assistance for
Nursing Home in Florida
Westminster Towers is located in Orlando, Florida.
Here are the financial assistance programs available to residents in Florida.
Know before you visit
Frequently Asked Questions about Westminster Towers
Quick answers from public records and the community's own listing.01 What neighborhood is Westminster Towers in?
Westminster Towers is in the Southeast Orlando neighborhood of Orlando.
02 What languages are spoken at Westminster Towers?
The team at Westminster Towers speaks English and Spanish.
03 Who is the owner of Westminster Towers?
Westminster Towers is legally operated by Presbyterian Retirement Communities, Inc., and administered by Ricardo Diaz.
04 Is Westminster Towers in a walkable area?
Westminster Towers has a walk score of 65. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
05 What is the license number of Westminster Towers?
According to FL state health department records, Westminster Towers's license number is 5991.
06 When does Westminster Towers's license expire?
According to FL state health department records, Westminster Towers's license expires on January 21, 2028.
07 What is the occupancy rate at Westminster Towers?
Westminster Towers's occupancy is 79.2%.
Updated on
