Total staff
198
Employees
195
Contractors
3
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
The Towers Orlando
Nursing Home & Independent Living · Orlando, FL
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Towers Orlando
Nursing Home & Independent Living · Orlando, FL
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Towers Orlando accepts Medicare, Medicaid, and private pay.
The Towers Orlando is a 168-bed nursing home at 300 East Church Street, Orlando, Orange County, Florida 32801, operated by Orlando Lutheran Towers, Inc., a nonprofit CCRC offering nursing care, independent living, and rehabilitation within a high-rise downtown building. The facility accepts Medicare, Medicaid, and private pay and is CMS-certified (License 105731).
Long-stay quality-of-care outcomes present the central placement concern. Residents staying longer than short-term rehab experience notably high rates of functional decline: 30.7% show worsening walking ability (137% worse than Florida average), 23.1% experience increased dependence on assistance with daily activities (120% worse than state average), and 13.7 high-risk clinical events occur per 100 residents (84% worse than Florida average). Falls with major injury occur in 5.0% of long-stay residents (90% worse than state average). These patterns, paired with 25.6 functional decline score (107% worse than Florida average), suggest either systematic admission of higher-acuity residents or gaps in preventive care management for residents with extended stays. Families placing loved ones for long-term (not short-term rehabilitation) should understand these outcome patterns and ask directly about care protocols, mobility support, fall prevention, and preventive strategies during a tour.
Staffing levels are strong and above state benchmarks. Total nursing care averages 4 hours 6 minutes per resident per day (ranked 63rd of 157 Florida facilities), comprising RN (35 staff, 8.7-hour average shift), LPN (24 staff, 8.8-hour average shift), and CNA (77 staff, 7.8-hour average shift). Weekend nursing is 3 hours 44 minutes per resident per day, maintaining consistency with weekday coverage. Payroll is $11.1M (49.1% of $22.6M revenue), ranked 37th of 160 Florida SNFs in total staff investment.
CMS ratings from the Florida Agency for Health Care Administration are strong: 4 stars overall (26% above Florida average), 4 stars for Health Inspection (42.3% above state average), 4 stars for Staffing (18.2% above state average), and 3 stars for Quality Measures (1.4% below state average). Inspection history across four inspections shows 11 total health citations (Florida average 19.7, ranked 38th of 158 homes), with zero critical and zero serious citations. All deficiencies are moderate-level, spanning pharmacy services (5), quality of life and care (3), and other areas. Last inspection August 2024; no federal penalties in three years.
Current occupancy is 71.4% (below Florida average 84.3%, ranked 133rd of 159 facilities), with 142 residents. Payer mix: Medicaid 55.6%, private pay 16.2%, Medicare 28.2%. Average length of stay 64 days. Located 0.5 miles from downtown Orlando with Walk Score 96 (ranked 2nd statewide), making the community highly walkable with restaurants, shops, and cultural activities within walking distance.
Families considering The Towers Orlando for long-term placement should ask about the elevated functional decline and fall rates, and preventive care protocols in place.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 89th out of 252 homes in Florida. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 89th out of 252 homes in Florida. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 6m per day
Rank #89 / 252Nurse hours — State benchmarkedThis home is ranked 89th out of 252 homes in Florida. Shows adjusted nurse hours per resident per day benchmarked to the Florida average, with a ranking across 252 Florida SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs Florida avg
+1%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 44m per day |
Types of Care at The Towers Orlando
Independent Living
Capacity and availability
This home usually has availability
Occupancy lower than 85% suggests more openings may be available.
Occupancy rate
71.4%
Rank #218 / 255Occupancy rate — State benchmarkedThis home is ranked 218th out of 255 homes in Florida. Shows this facility's occupancy rate versus the Florida average, with its Statewide rank out of 255. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
64 days
Occupancy rate
71.4%
Rank #218 / 255Occupancy rate — State benchmarkedThis home is ranked 218th out of 255 homes in Florida. Shows this facility's occupancy rate versus the Florida average, with its Statewide rank out of 255. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
64 days
Walk Score: 96 / 100 Rank #2 / 259Walk Score — State benchmarkedThis home is ranked 2nd out of 259 homes in Florida. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Florida SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Staff to resident ratio
1.39:1
8% worse than Florida average
Avg staff/day
89
Average shift
8 hours
0% compared with Florida average
Total staff hours (quarter)
65,293
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
Total count
41
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
23
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
85
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursNo contractors work on this role.
Contractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
0.5%
331 contractor hours this quarter
Medical Director: 1
Occupational Therapy Aide: 1
Occupational Therapy Assistant: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 85 | 0 | 85 | 32,834 | 92 | 100% | 7.8 |
| Registered Nurse | 41 | 0 | 41 | 10,819 | 92 | 100% | 8.8 |
| Licensed Practical Nurse | 23 | 0 | 23 | 8,733 | 92 | 100% | 8.9 |
| Physical Therapy Aide | 7 | 0 | 7 | 2,126 | 81 | 88% | 6.7 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,947 | 72 | 78% | 7.5 |
| Speech Language Pathologist | 7 | 0 | 7 | 1,644 | 88 | 96% | 7.3 |
| Respiratory Therapy Technician | 6 | 0 | 6 | 1,272 | 81 | 88% | 7.7 |
| Physical Therapy Assistant | 6 | 0 | 6 | 1,127 | 80 | 87% | 7.6 |
| Mental Health Service Worker | 2 | 0 | 2 | 805 | 69 | 75% | 7.5 |
| Dietitian | 3 | 0 | 3 | 797 | 86 | 93% | 8.7 |
| Therapeutic Recreation Specialist | 3 | 0 | 3 | 737 | 60 | 65% | 7.5 |
| Dental Services Staff | 2 | 0 | 2 | 649 | 64 | 70% | 7.5 |
| Qualified Social Worker | 3 | 0 | 3 | 564 | 67 | 73% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 465 | 62 | 67% | 7.5 |
| Administrator | 1 | 0 | 1 | 443 | 59 | 64% | 7.5 |
| Occupational Therapy Aide | 0 | 1 | 1 | 197 | 25 | 27% | 7.9 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 85 | 17 | 18% | 5 |
| Medical Director | 0 | 1 | 1 | 49 | 24 | 26% | 2 |
85 Certified Nursing Assistant
% of Days
100%
41 Registered Nurse
% of Days
100%
23 Licensed Practical Nurse
% of Days
100%
7 Physical Therapy Aide
% of Days
88%
5 Other Dietary Services Staff
% of Days
78%
7 Speech Language Pathologist
% of Days
96%
6 Respiratory Therapy Technician
% of Days
88%
6 Physical Therapy Assistant
% of Days
87%
2 Mental Health Service Worker
% of Days
75%
3 Dietitian
% of Days
93%
3 Therapeutic Recreation Specialist
% of Days
65%
2 Dental Services Staff
% of Days
70%
3 Qualified Social Worker
% of Days
73%
1 Nurse Practitioner
% of Days
67%
1 Administrator
% of Days
64%
1 Occupational Therapy Aide
% of Days
27%
1 Occupational Therapy Assistant
% of Days
18%
1 Medical Director
% of Days
26%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.7
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
13.7
84% worse than Florida averageFlorida average: 7.4
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
25.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
25.6
107% worse than Florida averageFlorida average: 12.4
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
23.1%
Percent of long-stay residents whose need for help with daily activities has increased
23.1%
120% worse than Florida averageFlorida average: 10.5%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
30.7%
Percent of long-stay residents whose ability to move independently worsened
30.7%
137% worse than Florida averageFlorida average: 12.9%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
23.1%
71% worse than Florida averageFlorida average: 13.5%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
5.0%
Percent of long-stay residents experiencing one or more falls with major injury
5.0%
90% worse than Florida averageFlorida average: 2.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.4%
Percent of long-stay high risk residents with pressure ulcers
3.4%
36% better than Florida averageFlorida average: 5.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
1.4%
Percent of long-stay residents with a urinary tract infection
1.4%
60% worse than Florida averageFlorida average: 0.9%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
6.1%
Percent of long-stay residents who lose too much weight
6.1%
In line with Florida averageFlorida average: 6.0%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.5%
Percent of long-stay residents who have depressive symptoms
0.5%
84% better than Florida averageFlorida average: 3.3%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
5.1%
Percent of long-stay residents who received an antipsychotic medication
5.1%
36% better than Florida averageFlorida average: 8.0%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.6%
In line with Florida averageFlorida average: 97.7%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.3%
In line with Florida averageFlorida average: 99.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.0%
In line with Florida averageFlorida average: 94.0%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.2%
Percent of short-stay residents who newly received an antipsychotic medication
1.2%
19% better than Florida averageFlorida average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
86.1%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
86.1%
9% worse than Florida averageFlorida average: 94.7%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
35% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
56% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
9% of new residents, often for long-term daily care.
Typical stay
10 - 11 months
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
142
Medicare
40
28.2% of residents
Medicaid
79
55.6% of residents
Private pay or other
23
16.2% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for The Towers Orlando based on CMS SNF Cost Reports.
Occupancy Rate
71.4%
↓ 4.5pp vs 2022
Net Income
$1.4M
↑ ~$1.2M vs 2022
Total Payroll
$11.1M
↓ ~$93.9K vs 2022
Profit Margin
6.5%
↑ 5.6pp vs 2022
Finances and operations
Voluntary non-profit community
Home revenue
$22.6M
Surplus of revenue
$1.4M
Voluntary non-profit community
Home revenue
$22.6M Rank #86 / 256Revenue — State benchmarkedThis home is ranked 86th out of 256 homes in Florida. Shows this facility's annual revenue compared to the Florida SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Surplus of revenue
$1.4M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #54 / 256Payroll — State benchmarkedThis home is ranked 54th out of 256 homes in Florida. Shows total annual staff payroll benchmarked to the Florida average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$11.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #54 / 256Payroll — State benchmarkedThis home is ranked 54th out of 256 homes in Florida. Shows total annual staff payroll benchmarked to the Florida average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$10.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$21.2M
What does this home offer?
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: High-rise
Transportation Services
Fitness and Recreation
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Places of interest near The Towers Orlando
0.5 mile from city center
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Financial Assistance for
Nursing Home in Florida
The Towers Orlando is located in Orlando, Florida.
Here are the financial assistance programs available to residents in Florida.
Frequently Asked Questions about The Towers Orlando
What neighborhood is The Towers Orlando in?
The Towers Orlando is in the Central Business District neighborhood.
Is The Towers Orlando in a walkable area?
The Towers Orlando has a walk score of 96. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
What is the phone number of The Towers Orlando?
(407) 841-8888 will put you in contact with the team at The Towers Orlando.
Is The Towers Orlando Medicare or Medicaid certified?
Yes — The Towers Orlando is a CMS-certified provider of Medicare and Medicaid.
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