We arrange tours, appointments, and even moving support so you don’t have to
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Heritage Center is situated in Huntington, West Virginia, offering a captivating view of the Ohio River and its proximity to Harris Riverfront Park. This community serves as a Skilled Nursing Facility, providing a Transitional Care Unit that caters to individuals recovering swiftly from surgery or illness. Additionally, the Heritage Center includes a specialized Homestead Unit, dedicated to offering exceptional care for those with Alzheimer’s and dementia.
The center’s core values revolve around a resident/patient-centered philosophy, ensuring that every person is treated with the utmost dignity and respect. With a wide range of services and clinical capabilities, the Heritage Center caters to individuals of all ages, focusing on personalized activities and high-quality clinical programs aimed at achieving positive outcomes. Visitors are encouraged to explore the website and contact the center for additional information or clarification on the extensive amenities available, such as private and semi-private rooms, scenic views, a beauty salon/barber services, cable television, and a smoke-free environment.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 35th out of 46 homes in West Virginia. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 36m per day | ▼ 14% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 51m per day | ▼ 7% State avg: 55m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 53m per day | ▼ 9% State avg: 2h 4m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 56m per day | ▼ 8% State avg: 3h 11m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 33% State avg: 3m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 13m per day | ▼ 43% State avg: 23m per day · National avg: 29m per day |
Higher than the West Virginia average: 89.9%Heritage Care Center is administrated by Elizabeth Townsend.
In West Virginia, the Department of Health and Human Resources, Office of Health Facility Licensure is responsible for the unannounced inspection and certification of all senior care facilities.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the West Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | WV Average | vs. WV Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 85 | 249 | This facility has 66% fewer total deficiencies than a typical West Virginia nursing home (85 vs. WV avg 249).↓ 66% better |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 21.3 | 62.3 | This facility has 66% fewer deficiencies per year than a typical West Virginia nursing home (21.3 vs. WV avg 62.3).↓ 66% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 9.4 | 14.6 | This facility has 36% fewer deficiencies per inspection than a typical West Virginia nursing home (9.4 vs. WV avg 14.6).↓ 36% better |
Inspections
| This Facility | WV Average | vs. WV Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 9 | 17 | This facility has 47% fewer total inspections than a typical West Virginia nursing home (9 vs. WV avg 17).↓ 47% better |
|
Health investigations
On-site investigations focused on resident health and care quality.
| 0 | 12 | This facility has 100% fewer health investigations than a typical West Virginia nursing home (0 vs. WV avg 12).↓ 100% better |
|
Life safety inspections
Inspections focused on building safety — fire prevention, emergency egress, and similar.
| 0 | 3 | This facility has 100% fewer life safety inspections than a typical West Virginia nursing home (0 vs. WV avg 3).↓ 100% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on September 30, 2025, identified deficiencies related to assistance with activities of daily living, pressure ulcer assessment and treatment, and cleanliness of dishware and serving items. Earlier inspections showed a pattern of issues including medication management, infection control, care plan implementation, resident rights, and safety concerns, with several complaint investigations substantiating immediate jeopardy findings related to sexual abuse and code status documentation. Inspectors frequently cited failures in providing scheduled showers, proper wound care, accurate medical records, and maintaining a safe, sanitary environment. Complaint investigations were mostly substantiated, with immediate jeopardy abated after corrective actions; enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s deficiencies have persisted over time with some recurring themes, indicating ongoing challenges rather than clear improvement.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsWest Virginia average 4.8
Last Health inspection on Sep 2025
West Virginia average 43.1
West Virginia average 9.25
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
47 of 77 citations resulted from standard inspections; 21 of 77 resulted from complaint investigations; and 9 of 77 came from combined inspections (standard and complaint).
150% worse than West Virginia averageWest Virginia average: 0.8
100% better than West Virginia averageWest Virginia average: 0.5
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
10% worse than West Virginia average
0% compared with West Virginia average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
575 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 85 | 0 | 85 | 26,579 | 92 | 100% | 9 |
| Licensed Practical Nurse | 31 | 0 | 31 | 12,316 | 92 | 100% | 9.9 |
| Registered Nurse | 20 | 0 | 20 | 5,891 | 92 | 100% | 8.6 |
| Other Dietary Services Staff | 19 | 0 | 19 | 3,777 | 92 | 100% | 8 |
| Clinical Nurse Specialist | 9 | 0 | 9 | 3,111 | 64 | 70% | 8 |
| Speech Language Pathologist | 6 | 0 | 6 | 1,731 | 73 | 79% | 6.8 |
| Mental Health Service Worker | 3 | 0 | 3 | 1,198 | 69 | 75% | 7.6 |
| Physical Therapy Aide | 6 | 0 | 6 | 1,173 | 72 | 78% | 7.6 |
| Physical Therapy Assistant | 2 | 0 | 2 | 918 | 66 | 72% | 8 |
| Qualified Social Worker | 4 | 0 | 4 | 770 | 69 | 75% | 5.9 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 649 | 62 | 67% | 7.1 |
| Other Social Services Staff | 1 | 0 | 1 | 561 | 68 | 74% | 8.2 |
| Administrator | 2 | 0 | 2 | 496 | 61 | 66% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 432 | 54 | 59% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 408 | 51 | 55% | 8 |
| Occupational Therapy Aide | 0 | 3 | 3 | 377 | 45 | 49% | 6.4 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 106 | 46 | 50% | 1.9 |
| Medical Director | 0 | 1 | 1 | 93 | 82 | 89% | 1.1 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
70% higher than West Virginia averageWest Virginia average: $54K
35% fewer fines than West Virginia averageWest Virginia average: 1.5
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than West Virginia averageWest Virginia average: 0.0
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Mar 26, 2024 · $92K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 26, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.9
32% worse than West Virginia averageWest Virginia average: 11.3
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
26.7
26% worse than West Virginia averageWest Virginia average: 21.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
25.1%
33% worse than West Virginia averageWest Virginia average: 18.9%
Percent of long-stay residents whose ability to move independently worsened
28.0%
29% worse than West Virginia averageWest Virginia average: 21.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.9%
19% worse than West Virginia averageWest Virginia average: 22.6%
Percent of long-stay residents experiencing one or more falls with major injury
6.0%
33% worse than West Virginia averageWest Virginia average: 4.5%
Percent of long-stay high risk residents with pressure ulcers
9.8%
97% worse than West Virginia averageWest Virginia average: 4.9%
Percent of long-stay residents with a urinary tract infection
1.9%
5% better than West Virginia averageWest Virginia average: 2.0%
Percent of long-stay residents who lose too much weight
5.8%
12% better than West Virginia averageWest Virginia average: 6.6%
Percent of long-stay residents who have depressive symptoms
4.8%
22% better than West Virginia averageWest Virginia average: 6.1%
Percent of long-stay residents who received an antipsychotic medication
11.5%
13% better than West Virginia averageWest Virginia average: 13.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
94.4%
In line with West Virginia averageWest Virginia average: 96.8%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.3%
In line with West Virginia averageWest Virginia average: 97.6%
Number of hospitalizations per 1,000 long-stay resident days.
2.16
16% worse than West Virginia averageWest Virginia average: 1.86
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.76
44% worse than West Virginia averageWest Virginia average: 1.92
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
71.8%
9% worse than West Virginia averageWest Virginia average: 78.6%
Percent of short-stay residents who newly received an antipsychotic medication
4.0%
294% worse than West Virginia averageWest Virginia average: 1.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
79.1%
In line with West Virginia averageWest Virginia average: 79.4%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.5%
7% worse than West Virginia averageWest Virginia average: 23.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
10.0%
19% better than West Virginia averageWest Virginia average: 12.4%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than West Virginia averageWest Virginia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
20.0%
63% worse than West Virginia averageWest Virginia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
43.0%
15% worse than West Virginia averageWest Virginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
25% of new residents, usually for short-term rehab.
51% of new residents, often for short stays.
24% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
151Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Heritage Care Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #7 / 46Payroll — State benchmarkedThis home is ranked 7th out of 46 homes in West Virginia. Shows total annual staff payroll benchmarked to the West Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Gretchen Vakiener has over 20 years of experience in senior care, having managed skilled nursing, assisted living, and memory care communities. She served as Executive Director at Friendship Village of Columbus and opened Traditions of Hanover as Executive Director, achieving full occupancy. Gretchen later advanced to Regional Director of Operations and Vice President of Sales and Marketing at Heritage Senior Living.
0.7 miles from city center
Estimated distance in miles from Huntington's city center to Heritage Care Center's address, calculated via Google Maps.
— 1.21 miles to nearest hospital (Cabell Huntington Hospital)
Add your location
Heritage Care Center is located in Huntington, West Virginia.
Here are the financial assistance programs available to residents in West Virginia.
The information below is reported by the West Virginia Department of Health and Human Resources, Office of Health Facility Licensure.
| Fairhaven Opco |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Huntington (Central City) | 41 | 19.5% | -78% | 3.92 | +41% | +8% | $0 | 28 | 9.3 | - | 8 | 63 | Mph Trust | $8.4M | $3.5M | 42.2% | 515021 | ||||
| Huntington Health and Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Huntington | 186 | 97.3% | +8% | 3.40 | -62% | -6% | $0 | 63 | 15.8 | - | 181 | 45 | Huntington Operations Holdings LLC | $32.0M | $10.8M | 33.9% | 515007 | ||||
| Heritage Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Huntington | 160 | 98.1% | +9% | 2.86 | +5% | -21% | $91.5k | 77 | 9.6 | 2 | 157 | 85 | Pulaski Memorial Hospital | $30.6M | $10.3M | 33.7% | 515060 |
Heritage Care Center has a walk score of 85. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to WV state health department records, Heritage Care Center's license number is 69.
According to WV state health department records, Heritage Care Center's license expires on October 31, 2025.
Heritage Care Center's occupancy is 98%.
Elizabeth Townsend is the administrator of Heritage Care Center.
Heritage Care Center has 160 beds.
(304) 525-7622 will put you in contact with the team at Heritage Care Center.
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Thank you for your interest!
Our team will be in touch shortly to help with next steps.
