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Complete Care at Annapolis

Complete Care at Annapolis is a Nursing Home in Maryland

Complete Care at Annapolis is a Nursing Home in Maryland

Complete Care at Annapolis

Complete Care at Annapolis

Complete Care at Annapolis is a Nursing Home in Maryland

Complete Care at Annapolis is a Nursing Home in Maryland

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Overview of Complete Care at Annapolis
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As its name suggests, Complete Care provides a complete list of comprehensive care that enhances the quality of life for its seniors. The nursing home practices the golden standard of exemplary living– a high-end level of medical attention. It’s been one of the city’s most trusted skilled nursing communities because it has the most comfortable and secure environment and lifestyle for the residents.
Complete Care at Annapolis strives to improve the lives of its residents by touching their lives and leading them to an extraordinary experience of senior care. 

They specialize in orthopedic rehabilitation, sub-acute rehabilitation, in-house dialysis, long-term care, and in-house dialysis.

(410) 267-8653
(410) 267-8653

What families are saying

Personalized attention and individual support

While the facility offers strong physical, occupational, and speech therapy services, there is significant concern about the inconsistency in patient care and communication, particularly regarding medication management and staff responsiveness, leading to varied patient outcomes.

Personal attention Care & staff

Sense of community and social connection

Staff behavior and engagement with the surrounding community have raised issues, including disrespectful littering and negative interactions with residents, which may reflect broader concerns about staff attitudes and professionalism.

Community Care & staff

Quality of care and staff professionalism

There are noticeable differences in cleanliness and staff friendliness compared to previous management, with current conditions described as less favorable, contributing to a decline in the facility's reputation.

Care & staff Cleanliness

Managed by Michael Willis

Administrator

Michael Willis serves as the Administrator at Complete Care at Annapolis. He leads the community with a commitment to excellence, fostering strong relationships with residents. The staff's longevity reflects his dedication to providing thoughtful and above-traditional care to all residents.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 3.26/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
5/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
5/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
2/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
5/5

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 97

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the Maryland average
Occupancy rate 79.4%
Residents per day (avg) 80
Occupancy rate
79.4%
Residents per day (avg)
80

Who this home usually serves

Show admissions and discharges
TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care
How we assess these insights Show admissions and discharges

Breakdown by payment type

Medicare

39% of new residents, usually for short-term rehab.

Typical stay 30 days

Private pay

31% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

30% of new residents, often for long-term daily care.

Typical stay 8 - 9 months

Finances and operations

Proprietary home
Corporation
Home revenue
$12.7M
Loss
-$1.1M
Proprietary home Corporation
Home revenue
$12,726,063.00
Loss
$-1,127,265.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.2M
33.3% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.6M
Total costs $13.9M

This home is owned by Pc Md5 Opco Holdco LLC

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 215005

Show certification details

Contact Complete Care at Annapolis

Comparison Chart

The information below is reported by the Maryland Department of Health, Office of Health Care Quality.
Compare Nursing Homes around Annapolis
Complete Care at Annapolis
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

-
-
No
62
PC MD5 OPCO HOLDCO LLC
79.4%
$12,602,669.00
$4,240,510.00
33.6%
80.10
5/5
3.2634
5/5
2/5
5/5
Autumn Lake Healthcare at Crofton
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MD 21114
180
No
41
A&R STERN FAMILY CC HOLDINGS LLC
88.0%
$29,877,377.00
$2,628,976.00
8.8%
164.00
4/5
3.3712
4/5
2/5
4/5
Autumn Lake Healthcare at Glen Burnie
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MD 21060
190
No
50
7355 FURNACE BRANCH ROAD EAST OPCO LLC
88.5%
$26,973,020.00
$1,224,876.00
4.5%
170.80
2/5
3.1499
2/5
2/5
3/5
Autumn Lake Healthcare at Baltimore Washington
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MD 21061
116
No
59
313 HOSPITAL DRIVE OPCO LLC
81.8%
$16,295,614.00
$1,163,719.00
7.1%
95.60
2/5
2.9389
2/5
2/5
3/5
Autumn Lake Healthcare at Spa Creek
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Annapolis
130
No
48
35 MILKSHAKE HOLDCO LLC
88.3%
$22,427,127.00
$1,283,427.00
5.7%
116.50
2/5
3.3201
1/5
2/5
5/5
Complete Care at Annapolis Complete Care at Annapolis
Type of care: SNF AL
Pets Allowed: No
Operator: PC MD5 OPCO HOLDCO LLC
CCN: 215005
Occupancy: 79.4%
Home Revenue: $12,602,669.00
Payroll Costs: $4,240,510.00
Payroll %: 33.6%
Avg Residents/Day: 80.10
Overall Rating: 5/5
Adj Nurse Hours: 3.2634
Health Insp Rating: 5/5
Staffing Rating: 2/5
QM Rating: 5/5
Autumn Lake Healthcare at Crofton Autumn Lake Healthcare at Crofton
Type of care: SNF AL
Community: MD 21114
Bed Count: 180
Pets Allowed: No
Operator: A&R STERN FAMILY CC HOLDINGS LLC
CCN: 215120
Occupancy: 88.0%
Home Revenue: $29,877,377.00
Payroll Costs: $2,628,976.00
Payroll %: 8.8%
Avg Residents/Day: 164.00
Overall Rating: 4/5
Adj Nurse Hours: 3.3712
Health Insp Rating: 4/5
Staffing Rating: 2/5
QM Rating: 4/5
Autumn Lake Healthcare at Glen Burnie Autumn Lake Healthcare at Glen Burnie
Type of care: SNF AL
Community: MD 21060
Bed Count: 190
Pets Allowed: No
Operator: 7355 FURNACE BRANCH ROAD EAST OPCO LLC
CCN: 215266
Occupancy: 88.5%
Home Revenue: $26,973,020.00
Payroll Costs: $1,224,876.00
Payroll %: 4.5%
Avg Residents/Day: 170.80
Overall Rating: 2/5
Adj Nurse Hours: 3.1499
Health Insp Rating: 2/5
Staffing Rating: 2/5
QM Rating: 3/5
Autumn Lake Healthcare at Baltimore Washington Autumn Lake Healthcare at Baltimore Washington
Type of care: SNF AL
Community: MD 21061
Bed Count: 116
Pets Allowed: No
Operator: 313 HOSPITAL DRIVE OPCO LLC
CCN: 215316
Occupancy: 81.8%
Home Revenue: $16,295,614.00
Payroll Costs: $1,163,719.00
Payroll %: 7.1%
Avg Residents/Day: 95.60
Overall Rating: 2/5
Adj Nurse Hours: 2.9389
Health Insp Rating: 2/5
Staffing Rating: 2/5
QM Rating: 3/5
Autumn Lake Healthcare at Spa Creek Autumn Lake Healthcare at Spa Creek
Type of care: SNF AL
Community: Annapolis
Bed Count: 130
Pets Allowed: No
Operator: 35 MILKSHAKE HOLDCO LLC
CCN: 215258
Occupancy: 88.3%
Home Revenue: $22,427,127.00
Payroll Costs: $1,283,427.00
Payroll %: 5.7%
Avg Residents/Day: 116.50
Overall Rating: 2/5
Adj Nurse Hours: 3.3201
Health Insp Rating: 1/5
Staffing Rating: 2/5
QM Rating: 5/5
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Claim What’s Yours: Financial Aid for Maryland Seniors

Program
State Program Name
Eligibility
Benefits
Community Options Waiver
Maryland Medicaid Community Options Waiver
Official government program page
  • General: Age 65+ or disabled, Maryland resident, Medicaid- eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple) (excludes home, car).
  • MD Specifics: High urban demand; rural outreach efforts.
  • Services: Personal care (5-7 hours/day, e.g., bathing, dressing), respite care (up to 240 hours/year), adult day care ($70/day), home modifications ($1,500 avg.).
Senior Care Program
  • General: Age 65+, Maryland resident, at risk of nursing home placement.
  • Income Limits: ~$2,000/month (individual, varies by county).
  • Asset Limits: $11,000 (individual).
  • MD Specifics: Limited funding; waitlists common in high-demand areas.
  • Services: In-home care (3-5 hours/week), respite care (up to 10 days/year), meals (~$6/meal), transportation (~5 trips/month), case management.
Maryland Nursing Home Medicaid
Maryland Medical Assistance (Medicaid) Nursing Home Program
Official government program page
  • General: Age 65+, Maryland resident, Medicaid-eligible, requires nursing home-level care.
  • Income Limits (2025): $943/month (individual); most income applied to care costs.
  • Asset Limits: $2,500 (individual), $3,000 (couple); spousal protections up to $155,356.
  • MD Specifics: Home equity limit $636,000; estate recovery applies post-55.
  • Services: 24/7 nursing care, meals, therapy, medications (unlimited per medical need).
Senior Assisted Living Subsidy Program
Maryland Senior Assisted Living Group Home Subsidy
Official government program page
  • General: Age 62+, Maryland resident, in or moving to approved assisted living, low/moderate income.
  • Income Limits (2025): ~$34,000/year (individual, varies by county).
  • Asset Limits: Not strict; prioritizes low-income.
  • MD Specifics: Not available statewide; facility must be licensed by MDH.
  • Services: Personal care, meals, 24-hour supervision (up to $1,500/month subsidy typical).
Veterans Aid and Attendance (A&A) Benefit
Maryland VA Aid and Attendance
  • General: Wartime veteran/spouse, age 65+ or disabled, needs ADL help, Maryland resident.
  • Income Limits (2025): Net income minus medical expenses < $1,984/month (individual with A&A).
  • Asset Limits: $155,356 (net worth limit).
  • MD Specifics: High veteran population in suburban/rural areas.
  • Services: Cash benefit ($1,478-$2,471/month, varies by status) for care costs.
Senior Prescription Drug Assistance Program (SPDAP)
Maryland Senior Prescription Drug Assistance Program
Official government program page
  • General: Age 65+, Maryland resident (6+ months), Medicare Part D enrolled.
  • Income Limits (2025): $48,560/year (individual, 300% FPL).
  • Asset Limits: None specified.
  • MD Specifics: Supplements Medicare Part D; annual enrollment required.
  • Services: Up to $40/month premium subsidy, reducing drug costs.
Medicare Savings Programs (MSP)
Maryland Medicare Savings Programs
Official government program page
  • General: Age 65+, Maryland resident, Medicare Part A/B enrollee.
  • Income Limits (2025): $2,014/month (QMB), $2,706/month (SLMB/QI, individual).
  • Asset Limits: $9,090 (individual), $13,630 (couple).
  • MD Specifics: Includes QMB, SLMB, QI categories.
  • Services: Covers premiums (up to $174.70/month Part B), co-pays, deductibles.
Community Personal Assistance Services (CPAS)
Maryland Medicaid Community Personal Assistance Services
  • General: Age 65+, Maryland resident, Medicaid-eligible, needs ADL assistance.
  • Income Limits (2025): $943/month (individual); spend-down available.
  • Asset Limits: $2,500 (individual), $3,000 (couple).
  • MD Specifics: Consumer-directed option allows hiring family caregivers.
  • Services: Personal care (hours vary, typically 20-30/week), chores, nurse supervision.

Claim What’s Yours Financial Aid for Maryland Seniors

Maryland Medicaid Community Options Waiver

Community Options Waiver

Requirements:
  • General:
    Age 65+ or disabled, Maryland resident, Medicaid- eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple) (excludes home, car).
  • MD Specifics:
    High urban demand; rural outreach efforts.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day, e.g., bathing, dressing), respite care (up to 240 hours/year), adult day care ($70/day), home modifications ($1,500 avg.).
Official Program Page
Maryland Senior Care

Senior Care Program

Requirements:
  • General:
    Age 65+, Maryland resident, at risk of nursing home placement.
  • Income Limits:
    ~$2,000/month (individual, varies by county).
  • Asset Limits:
    $11,000 (individual).
  • MD Specifics:
    Limited funding; waitlists common in high-demand areas.
Benefits without Contact:
  • Services: In-home care (3-5 hours/week), respite care (up to 10 days/year), meals (~$6/meal), transportation (~5 trips/month), case management.
Official Program Page
Maryland Medical Assistance (Medicaid) Nursing Home Program

Maryland Nursing Home Medicaid

Requirements:
  • General:
    Age 65+, Maryland resident, Medicaid-eligible, requires nursing home-level care.
  • Income Limits (2025):
    $943/month (individual); most income applied to care costs.
  • Asset Limits:
    $2,500 (individual), $3,000 (couple); spousal protections up to $155,356.
  • MD Specifics:
    Home equity limit $636,000; estate recovery applies post-55.
Benefits without Contact:
  • Services: 24/7 nursing care, meals, therapy, medications (unlimited per medical need).
Official Program Page
Maryland Senior Assisted Living Group Home Subsidy

Senior Assisted Living Subsidy Program

Requirements:
  • General:
    Age 62+, Maryland resident, in or moving to approved assisted living, low/moderate income.
  • Income Limits (2025):
    ~$34,000/year (individual, varies by county).
  • Asset Limits:
    Not strict; prioritizes low-income.
  • MD Specifics:
    Not available statewide; facility must be licensed by MDH.
Benefits without Contact:
  • Services: Personal care, meals, 24-hour supervision (up to $1,500/month subsidy typical).
Official Program Page
Maryland VA Aid and Attendance

Veterans Aid and Attendance (A&A) Benefit

Requirements:
  • General:
    Wartime veteran/spouse, age 65+ or disabled, needs ADL help, Maryland resident.
  • Income Limits (2025):
    Net income minus medical expenses < $1,984/month (individual with A&A).
  • Asset Limits:
    $155,356 (net worth limit).
  • MD Specifics:
    High veteran population in suburban/rural areas.
Benefits without Contact:
  • Services: Cash benefit ($1,478-$2,471/month, varies by status) for care costs.
Maryland Senior Prescription Drug Assistance Program

Senior Prescription Drug Assistance Program (SPDAP)

Requirements:
  • General:
    Age 65+, Maryland resident (6+ months), Medicare Part D enrolled.
  • Income Limits (2025):
    $48,560/year (individual, 300% FPL).
  • Asset Limits:
    None specified.
  • MD Specifics:
    Supplements Medicare Part D; annual enrollment required.
Benefits without Contact:
  • Services: Up to $40/month premium subsidy, reducing drug costs.
Official Program Page
Maryland Medicare Savings Programs

Medicare Savings Programs (MSP)

Requirements:
  • General:
    Age 65+, Maryland resident, Medicare Part A/B enrollee.
  • Income Limits (2025):
    $2,014/month (QMB), $2,706/month (SLMB/QI, individual).
  • Asset Limits:
    $9,090 (individual), $13,630 (couple).
  • MD Specifics:
    Includes QMB, SLMB, QI categories.
Benefits without Contact:
  • Services: Covers premiums (up to $174.70/month Part B), co-pays, deductibles.
Official Program Page
Maryland Medicaid Community Personal Assistance Services

Community Personal Assistance Services (CPAS)

Requirements:
  • General:
    Age 65+, Maryland resident, Medicaid-eligible, needs ADL assistance.
  • Income Limits (2025):
    $943/month (individual); spend-down available.
  • Asset Limits:
    $2,500 (individual), $3,000 (couple).
  • MD Specifics:
    Consumer-directed option allows hiring family caregivers.
Benefits without Contact:
  • Services: Personal care (hours vary, typically 20-30/week), chores, nurse supervision.

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    Author: Jeremy Clerc
     Updated on Dec 11, 2025
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