5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Complete Care at Annapolis is a nursing home in Annapolis, MD, offering skilled nursing, rehabilitation, and long-term care. The community focuses on older adults’ healing, providing clinical excellence, and thoughtfully designed amenities. Chef-inspired dining, concierge services, and live entertainment are among the lifestyle services provided. Wound care, hospice care, and respite care are also available, ensuring residents can stay even when their needs evolve.
Physical, occupational, and speech therapy are conducted based on residents’ abilities and tolerance to help with their recovery. Spacious accommodations and state-of-the-art rehabilitation equipment are also provided for residents’ relaxation and rehabilitation. The community also features an on-site dialysis program, in collaboration with Concerto Renal Services, so residents can receive treatment without the need to travel. This nursing home is a great choice for senior living in Maryland, especially with its wide range of care services.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 43m per day | ▼ 13% State avg: 49m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 12m per day | ▲ 33% State avg: 55m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 51m per day | ▼ 14% State avg: 2h 8m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 9m per day | ▼ 10% State avg: 3h 31m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 5m per day | ▼ 17% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 27m per day | ▼ 27% State avg: 37m per day · National avg: 29m per day |
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
9% more staff per resident than Maryland average
6% better than Maryland average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
17 total: 7 full-time employees and 10 contractors.
17
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hoursAssists with medical care and medications.
25 total: 18 full-time employees and 7 contractors.
25
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hoursHelps with daily care and mobility.
50 total: 30 full-time employees and 20 contractors.
50
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,985 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 30 | 20 | 50 | 12,715 | 92 | 100% | 8.7 |
| Licensed Practical Nurse | 18 | 7 | 25 | 6,613 | 92 | 100% | 9.1 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 2,451 | 92 | 100% | 8.6 |
| Registered Nurse | 7 | 10 | 17 | 2,128 | 92 | 100% | 8.9 |
| RN Director of Nursing | 5 | 0 | 5 | 1,725 | 85 | 92% | 8.7 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,269 | 88 | 96% | 7.6 |
| Physical Therapy Assistant | 0 | 2 | 2 | 962 | 66 | 72% | 7.8 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 557 | 69 | 75% | 7.8 |
| Mental Health Service Worker | 1 | 0 | 1 | 504 | 63 | 68% | 8 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Physical Therapy Aide | 0 | 1 | 1 | 480 | 60 | 65% | 8 |
| Speech Language Pathologist | 0 | 1 | 1 | 395 | 60 | 65% | 6.6 |
| Nurse Practitioner | 1 | 0 | 1 | 352 | 44 | 48% | 8 |
| Qualified Social Worker | 0 | 2 | 2 | 291 | 38 | 41% | 7.7 |
| Occupational Therapy Aide | 5 | 0 | 5 | 225 | 11 | 12% | 7.7 |
| Dietitian | 2 | 0 | 2 | 93 | 10 | 11% | 7.1 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.8
70% better than Maryland averageMaryland average: 12.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
11.9
54% better than Maryland averageMaryland average: 25.7
Percent of long-stay residents whose need for help with daily activities has increased
5.7%
76% better than Maryland averageMaryland average: 23.7%
Percent of long-stay residents whose ability to move independently worsened
4.7%
83% better than Maryland averageMaryland average: 27.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.4%
In line with Maryland averageMaryland average: 25.9%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than Maryland averageMaryland average: 2.3%
Percent of long-stay high risk residents with pressure ulcers
6.5%
In line with Maryland averageMaryland average: 6.5%
Percent of long-stay residents with a urinary tract infection
0.4%
76% better than Maryland averageMaryland average: 1.6%
Percent of long-stay residents who lose too much weight
2.4%
59% better than Maryland averageMaryland average: 5.8%
Percent of long-stay residents who have depressive symptoms
51.4%
155% worse than Maryland averageMaryland average: 20.2%
Percent of long-stay residents who received an antipsychotic medication
3.9%
70% better than Maryland averageMaryland average: 12.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.5%
7% better than Maryland averageMaryland average: 92.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Maryland averageMaryland average: 96.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
70.6%
10% worse than Maryland averageMaryland average: 78.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Maryland averageMaryland average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
86.7%
8% better than Maryland averageMaryland average: 80.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
39% of new residents, usually for short-term rehab.
31% of new residents, often for short stays.
30% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
64Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Complete Care at Annapolis from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents typically stay for a few weeks or months before returning home or moving on.
New residents most often arrive under Medicare (39% of admissions), and a typical Medicare stay runs around 30 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
The information below is reported by the Maryland Department of Health, Office of Health Care Quality.
| Complete Care at Annapolis | NH HC PC RC | Annapolis | 97
Facility
97
MD AVG
43
Rank
#139 / 697 | 79.4% | -4% | 3.26 | -3% | -14% | $0 | 32 | 10.7 | - | 75 | - |
62
Facility
62
MD AVG
43
Rank
#286 / 985 | Pc Md5 Opco Holdco LLC | $12.0M | $4.8M | 39.7% | 215005 | ||||
| Ginger Cove | NH AL HC IL MC | Annapolis (River Crescent Drive) | 96
Facility
96
MD AVG
43
Rank
#140 / 697 | 66.1% | -20% | 5.57 | +25% | +47% | $0 | 19 | 6.3 | - | 35 | A+ |
51
Facility
51
MD AVG
43
Rank
#413 / 985 | Phyllis Boulden | $5.0M | $13.3M | 265.4% | 215174 | ||||
| Autumn Lake Healthcare at Crofton | NH RC | Crofton (Charing Cross) | 180
Facility
180
MD AVG
43
Rank
#19 / 697 | 88.0% | +7% | 3.37 | +35% | -11% | $0 | 27
Facility
27
MD AVG
49.9
Rank
#28 / 149 | 6.8 | - | 160 | - |
41
Facility
41
MD AVG
43
Rank
#508 / 985 | A&R Stern Family Cc Holdings LLC | $27.2M | $3.0M | 11.1% | 215120 | ||||
| Autumn Lake Healthcare at Spa Creek | NH RC | Annapolis (Milkshake Lane) | 130
Facility
130
MD AVG
43
Rank
#66 / 697 | 88.3% | +7% | 3.32 | -41% | -12% | $0 | 65
Facility
65
MD AVG
49.9
Rank
#118 / 149 | 13.0 | 1 | 114 | - |
48
Facility
48
MD AVG
43
Rank
#448 / 985 | 35 Milkshake Holdco LLC | $20.1M | $1.5M | 7.2% | 215258 | ||||
| Autumn Lake Healthcare at Glen Burnie | NH | Glen Burnie (East Furnace Branch Road) | 190
Facility
190
MD AVG
43
Rank
#13 / 697 | 88.5% | +7% | 3.15 | -71% | -17% | $0 | 123
Facility
123
MD AVG
49.9
Rank
#146 / 149 | 30.8 | - | 167 | - |
50
Facility
50
MD AVG
43
Rank
#419 / 985 | 7355 Furnace Branch Road East Opco LLC | $25.1M | $1.4M | 5.5% | 215266 |
Complete Care at Annapolis is located in Annapolis, Maryland.
Here are the financial assistance programs available to residents in Maryland.
Complete Care at Annapolis has a walk score of 62. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Complete Care at Annapolis's occupancy is 79.4%.
Yes — there is 1 photo of Complete Care at Annapolis in the photo gallery on this page.
(410) 267-8653 will put you in contact with the team at Complete Care at Annapolis.
Yes — Complete Care at Annapolis is a CMS-certified provider of Medicare and Medicaid.
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