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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Complete Care at Annapolis is a nursing home in Annapolis, MD, offering skilled nursing, rehabilitation, and long-term care. The community focuses on older adults’ healing, providing clinical excellence, and thoughtfully designed amenities. Chef-inspired dining, concierge services, and live entertainment are among the lifestyle services provided. Wound care, hospice care, and respite care are also available, ensuring residents can stay even when their needs evolve.
Physical, occupational, and speech therapy are conducted based on residents’ abilities and tolerance to help with their recovery. Spacious accommodations and state-of-the-art rehabilitation equipment are also provided for residents’ relaxation and rehabilitation. The community also features an on-site dialysis program, in collaboration with Concerto Renal Services, so residents can receive treatment without the need to travel. This nursing home is a great choice for senior living in Maryland, especially with its wide range of care services.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 89th out of 144 homes in Maryland. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
|
3h 15m per day | ▼ 6% State avg: 3h 28m per day · National avg: 3h 25m per day |
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
9% better than Maryland average
6% better than Maryland average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
17 total: 7 full-time employees and 10 contractors.
17
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hours
Assists with medical care and medications.
25 total: 18 full-time employees and 7 contractors.
25
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hours
Helps with daily care and mobility.
50 total: 30 full-time employees and 20 contractors.
50
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,985 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 30 | 20 | 50 | 12,715 | 92 | 100% | 8.7 |
| Licensed Practical Nurse | 18 | 7 | 25 | 6,613 | 92 | 100% | 9.1 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 2,451 | 92 | 100% | 8.6 |
| Registered Nurse | 7 | 10 | 17 | 2,128 | 92 | 100% | 8.9 |
| RN Director of Nursing | 5 | 0 | 5 | 1,725 | 85 | 92% | 8.7 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,269 | 88 | 96% | 7.6 |
| Physical Therapy Assistant | 0 | 2 | 2 | 962 | 66 | 72% | 7.8 |
| Respiratory Therapy Technician | 0 | 4 | 4 | 557 | 69 | 75% | 7.8 |
| Mental Health Service Worker | 1 | 0 | 1 | 504 | 63 | 68% | 8 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Physical Therapy Aide | 0 | 1 | 1 | 480 | 60 | 65% | 8 |
| Speech Language Pathologist | 0 | 1 | 1 | 395 | 60 | 65% | 6.6 |
| Nurse Practitioner | 1 | 0 | 1 | 352 | 44 | 48% | 8 |
| Qualified Social Worker | 0 | 2 | 2 | 291 | 38 | 41% | 7.7 |
| Occupational Therapy Aide | 5 | 0 | 5 | 225 | 11 | 12% | 7.7 |
| Dietitian | 2 | 0 | 2 | 93 | 10 | 11% | 7.1 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
3.8
70% better than Maryland average
Maryland average: 12.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
11.9
54% better than Maryland average
Maryland average: 25.7
Percent of long-stay residents whose need for help with daily activities has increased
5.7%
76% better than Maryland average
Maryland average: 23.7%
Percent of long-stay residents whose ability to move independently worsened
4.7%
83% better than Maryland average
Maryland average: 27.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.4%
In line with Maryland average
Maryland average: 25.9%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than Maryland average
Maryland average: 2.3%
Percent of long-stay high risk residents with pressure ulcers
6.5%
In line with Maryland average
Maryland average: 6.5%
Percent of long-stay residents with a urinary tract infection
0.4%
76% better than Maryland average
Maryland average: 1.6%
Percent of long-stay residents who lose too much weight
2.4%
59% better than Maryland average
Maryland average: 5.8%
Percent of long-stay residents who have depressive symptoms
51.4%
155% worse than Maryland average
Maryland average: 20.2%
Percent of long-stay residents who received an antipsychotic medication
3.9%
70% better than Maryland average
Maryland average: 12.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.5%
7% better than Maryland average
Maryland average: 92.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
In line with Maryland average
Maryland average: 96.6%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
70.6%
10% worse than Maryland average
Maryland average: 78.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Maryland average
Maryland average: 1.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
86.7%
8% better than Maryland average
Maryland average: 80.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
39% of new residents, usually for short-term rehab.
31% of new residents, often for short stays.
30% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
64
Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Complete Care at Annapolis based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #81 / 145Payroll — State benchmarkedThis home is ranked 81st out of 145 homes in Maryland. Shows total annual staff payroll benchmarked to the Maryland average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents typically stay for a few weeks or months before returning home or moving on.
Michael Willis serves as the Administrator at Complete Care at Annapolis. He leads the community with a commitment to excellence, fostering strong relationships with residents. The staff's longevity reflects his dedication to providing thoughtful and above-traditional care to all residents.
Complete Care at Annapolis is located in Annapolis, Maryland.
Here are the financial assistance programs available to residents in Maryland.
The information below is reported by the Maryland Department of Health, Office of Health Care Quality.
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| Complete Care at Annapolis |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Annapolis | 97 | 79.4% | -4% | 3.26 | -3% | -14% | $0 | 32 | 10.7 | - | 80 | 62 | Pc Md5 Opco Holdco LLC | $16.2M | $8.0M | 49.5% | 215005 | ||||
| Autumn Lake Healthcare at Glen Burnie |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Glen Burnie (East Furnace Branch Road) | 190 | - | - | 3.15 | -71% | -17% | $0 | 123 | 30.8 | - | 171 | 50 | 7355 Furnace Branch Road East Opco LLC | $27.0M | $11.7M | 43.2% | 215266 | ||||
| Autumn Lake Healthcare at Baltimore Washington |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Glen Burnie (South Gate) | 116 | - | - | 2.94 | +52% | -22% | $0 | 72 | 14.4 | - | 96 | 59 | 313 Hospital Drive Opco LLC | $16.4M | $7.2M | 44% | 215316 | ||||
| Autumn Lake Healthcare at Spa Creek |
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. |
Annapolis (Milkshake Lane) | 130 | 88.3% | +7% | 3.32 | -41% | -12% | $0 | 65 | 13.0 | 1 | 117 | 48 | 35 Milkshake Holdco LLC | $22.6M | $10.1M | 44.6% | 215258 |
Complete Care at Annapolis has a walk score of 62. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Complete Care at Annapolis's occupancy is 79.4%.
Yes — there is 1 photo of Complete Care at Annapolis in the photo gallery on this page.
(410) 267-8653 will put you in contact with the team at Complete Care at Annapolis.
Yes — Complete Care at Annapolis is a CMS-certified provider of Medicare and Medicaid.
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