Arbor Acres

Arbor Acres is an Independent Living Home in North Carolina

Arbor Acres is an Independent Living Home in North Carolina

Arbor Acres

1240 Arbor Rd, Winston-Salem, NC 27104 View Map

Arbor Acres is an Independent Living Home in North Carolina

Arbor Acres is an Independent Living Home in North Carolina

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Overview of Arbor Acres

Situated in the heart of Winston-Salem, North Carolina, Arbor Acres is a distinguished continuing care retirement community. This tranquil haven provides a spectrum of living options, spanning independent living, assisted care, memory care, and skilled nursing, designed to cater to diverse senior needs.

Within the rare and beautiful setting of Arbor Acres, residents find a place to reside and a canvas where purpose, creativity, and motivation flourish. Life at Arbor Acres shines brilliantly, fostering an environment where friendships blossom and the art of living is embraced. All are welcome to experience the exceptional lifestyle offered at Arbor Acres, where each resident is invited to savor the richness of their journey in this vibrant and thriving community.

(866) 658-2724

Managed by Bert Sanders

Healthcare Administrator

Bert Sanders serves as the Healthcare Administrator at Arbor Acres since 2024. He oversees healthcare operations ensuring quality and compassionate care for residents, contributing to the community's commitment to well-being and support.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 9.31/day
Overall rating Info Based on health inspections, staffing and quality measures.
5/5
Health Inspection Info Based on deficiencies found during state health inspections.
5/5
Staffing Info Based on nurse staffing hours per resident per day.
5/5
Quality Measures Info Based on clinical outcomes for residents.
4/5

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 6

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the North Carolina average
Occupancy rate 75%
Residents per day (avg) 5
Occupancy rate
75%
Residents per day (avg)
5

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

35% of new residents, usually for short-term rehab.

Typical stay 10 days

Private pay

65% of new residents, often for short stays.

Typical stay 1 - 2 years

Finances and operations

Governmental home
City
Home revenue
$44.0M
Surplus of revenue
$3.9M
Governmental home City
Home revenue
$44,000,073.00
Surplus of revenue
$3,890,747.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$14.6M
33.2% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$25.5M
Total costs $40.1M
Years in operation
45 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 20 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. David Matthews, CFO

What does this home offer?

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Housing Options: Studio / 1 Bed

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Building Type: Two-story

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Transportation Services

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Fitness and Recreation

Types of Care at Arbor Acres

Independent Living Assisted Living Memory Care Nursing Home
Contact Arbor Acres

Comparison Chart

The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.
Compare Independent Living around Winston-salem
Arbor Acres
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Winston-Salem
6
No
-
20
BALL, PAMELA
75.0%
$35,892,823.00
$14,614,541.00
40.7%
4.50
5/5
9.3093
5/5
5/5
4/5
Studio / 1 Bed
Holiday Creekside Terrace
IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

Winston-Salem
-
Yes
-
13
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Holiday Forsyth Court
IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

Winston-Salem
-
No
A+
55
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Arbor Ridge at Stanleyville
IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

Winston-Salem
-
Yes
-
18
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed
Harmony at Brookberry Farm
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

Winston-Salem
-
Yes
-
21
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed

Places of interest near Arbor Acres

Address 2.6 miles from city center

Address 1240 Arbor Rd, Winston-Salem, NC 27104

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

98
Total Staff
78
Employees
20
Contractors
3,923
Total Hours (Quarter)
24
Avg Staff/Day
1.8
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse30.7 No
Licensed Practical Nurse144.4 No
Certified Nursing Assistant474.1 Yes
Staff by Category
Administration
2 staff
0.4hs shift avg
Nursing Staff
67 staff
3.9hs shift avg
Physicians & Practitioners
9 staff
0.8hs shift avg
Therapy Services
15 staff
0.5hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
0.7hs shift avg
Dietary Services
2 staff
0.8hs shift avg
Other Services
1 staff
1.1hs shift avg
Contractor Analysis
8.5%
of total hours from contractors
333 contractor hours this quarter
Certified Nursing Assistant: 3 Physical Therapy Aide: 2 Respiratory Therapy Technician: 5 Speech Language Pathologist: 4 Qualified Social Worker: 2 Physical Therapy Assistant: 2 Medical Director: 1 Occupational Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant443472,01591100%4.1
Licensed Practical Nurse1401482291100%4.4
Clinical Nurse Specialist8082968290%0.8
RN Director of Nursing3031594651%2
Speech Language Pathologist0441146673%0.6
Other Dietary Services Staff202997785%0.8
Nurse Practitioner101756571%1.2
Mental Health Service Worker101706571%1.1
Respiratory Therapy Technician055596774%0.4
Physical Therapy Assistant022516774%0.5
Qualified Social Worker022456268%0.7
Physical Therapy Aide022415560%0.7
Administrator101366369%0.6
Occupational Therapy Aide101335662%0.6
Registered Nurse303467%0.7
Occupational Therapy Assistant011267%0.4
Medical Director01122831%0.1

Health Inspection History

Source: CMS Health Citations (Nov 2022 – Nov 2022)

1
Inspections
1
Total Citations
0
Critical (J-L)
0
Serious (G-I)
1
Citations/Inspection
Nov 2022
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
1
Serious (G-I)
0
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Infection Control
1
100% of total
Citation Sources
Standard Inspections 1
Complaint Investigations 0
State Comparison (NC)
Avg Citations (State)
20.9
This Facility: 1
Avg Critical (State)
1.3
This Facility: 0
Recent Citations (Last 3 Years)
Nov 09, 2022 Severity: D · Category: Infection Control · Tag: F0883 · Status: Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Resident Census by Payment Source
4 Total Residents
Medicare 2 (50%)
Private Pay/Other 2 (50%)
Programs & Services
Residents' Group
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
93.7% 17% better than avg North Carolina: 79.9%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.0% 100% better than avg North Carolina: 1.5%
Influenza Vaccine
91.8% 18% better than avg North Carolina: 78.1%

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Claim What’s Yours: Financial Aid for North Carolina Seniors

Program
State Program Name
Eligibility
Benefits
Community Alternatives Program for Disabled Adults
  • General: Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • NC Specifics: High demand; waitlists common in urban areas.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($60/day), home modifications ($1,500 avg.).
North Carolina Senior Care Options
NC SCO (via NFCSP)
  • General: Caregiver of someone 60+ (or with dementia), North Carolina resident.
  • Income Limits: No strict limit; prioritizes low-income.
  • Asset Limits: Not applicable.
  • NC Specifics: Limited slots; rural/urban balance.
  • Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
Program of All-Inclusive Care for the Elderly (PACE)
North Carolina PACE (e.g., PACE of the Triad)
Official government program page
  • General: Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.
  • Income Limits (2025): ~$2,829/month (Medicaid-eligible); private pay option available.
  • Asset Limits: $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
  • NC Specifics: Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
In-Home Aide Services
North Carolina In-Home Aide Services
Official government program page
  • General: Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
  • Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).
  • Asset Limits: Not assessed; need-based.
  • NC Specifics: Family can be aides; varies by county funding.
  • Services: Personal care (5-20 hours/week), meal prep, respite (~5 days/year), errands.
Medicare Savings Program (MSP)
North Carolina Medicare Savings Program
Official government program page
  • General: Age 65+ or disabled, NC resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • NC Specifics: Three tiers; no waitlist; includes Extra Help for Part D.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Energy Assistance Program (LIHEAP)
  • General: Age 60+ prioritized, NC resident, low-income household.
  • Income Limits (2025): ~$3,970/month (individual, 185% FPL).
  • Asset Limits: Not assessed; income-focused.
  • NC Specifics: Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).
  • Services: Heating/cooling aid ($300-$1,000/season), emergency fuel ($600 max via CIP).
Senior Community Service Employment Program (SCSEP)
  • General: Age 55+, unemployed, low-income, NC resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified; income-focused.
  • NC Specifics: Priority for veterans, rural residents; AARP partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
North Carolina VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth limit).
  • NC Specifics: High veteran demand in rural/urban areas.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
Urgent Repair Program (URP)
North Carolina Urgent Repair Program
Official government program page
  • General: Age 60+ prioritized, NC resident, homeowner, low-income.
  • Income Limits (2025): ~$30,258/year (50% AMI, varies by county).
  • Asset Limits: Not strictly assessed; home value considered.
  • NC Specifics: Forgivable at $2,000/year; statewide via local partners.
  • Services: Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility).
State/County Special Assistance (SA)
North Carolina Special Assistance
Official government program page
  • General: Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.
  • Income Limits (2025): ~$1,255/month (individual, 100% FPL); varies by facility rate.
  • Asset Limits: $2,000 (individual).
  • NC Specifics: Covers assisted living; counties supplement state funds.
  • Services: Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services.

Claim What’s Yours Financial Aid for North Carolina Seniors

NC Medicaid CAP/DA

Community Alternatives Program for Disabled Adults

Requirements:
  • General:
    Age 65+ or disabled, North Carolina resident, Medicaid- eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • NC Specifics:
    High demand; waitlists common in urban areas.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($60/day), home modifications ($1,500 avg.).
NC SCO (via NFCSP)

North Carolina Senior Care Options

Requirements:
  • General:
    Caregiver of someone 60+ (or with dementia), North Carolina resident.
  • Income Limits:
    No strict limit; prioritizes low-income.
  • Asset Limits:
    Not applicable.
  • NC Specifics:
    Limited slots; rural/urban balance.
Benefits without Contact:
  • Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
North Carolina PACE (e.g., PACE of the Triad)

Program of All-Inclusive Care for the Elderly (PACE)

Requirements:
  • General:
    Age 55+, NC resident (specific counties), NFLOC, safe with PACE support.
  • Income Limits (2025):
    ~$2,829/month (Medicaid-eligible); private pay option available.
  • Asset Limits:
    $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
  • NC Specifics:
    Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), medical care, meals, transportation, respite, therapies.
North Carolina In-Home Aide Services

In-Home Aide Services

Requirements:
  • General:
    Age 60+, NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
  • Income Limits (2025):
    No strict cap; prioritizes low-income (~$24,980/year).
  • Asset Limits:
    Not assessed; need-based.
  • NC Specifics:
    Family can be aides; varies by county funding.
Benefits without Contact:
  • Services: Personal care (5-20 hours/week), meal prep, respite (~5 days/year), errands.
North Carolina Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, NC resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • NC Specifics:
    Three tiers; no waitlist; includes Extra Help for Part D.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
North Carolina LIHEAP

Low-Income Energy Assistance Program (LIHEAP)

Requirements:
  • General:
    Age 60+ prioritized, NC resident, low-income household.
  • Income Limits (2025):
    ~$3,970/month (individual, 185% FPL).
  • Asset Limits:
    Not assessed; income-focused.
  • NC Specifics:
    Covers oil, gas, electric; emergency aid via Crisis Intervention Program (CIP).
Benefits without Contact:
  • Services: Heating/cooling aid ($300-$1,000/season), emergency fuel ($600 max via CIP).
North Carolina SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, NC resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified; income-focused.
  • NC Specifics:
    Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
North Carolina VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, NC resident, wartime service, need for ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth limit).
  • NC Specifics:
    High veteran demand in rural/urban areas.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living).
North Carolina Urgent Repair Program

Urgent Repair Program (URP)

Requirements:
  • General:
    Age 60+ prioritized, NC resident, homeowner, low-income.
  • Income Limits (2025):
    ~$30,258/year (50% AMI, varies by county).
  • Asset Limits:
    Not strictly assessed; home value considered.
  • NC Specifics:
    Forgivable at $2,000/year; statewide via local partners.
Benefits without Contact:
  • Services: Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility).
North Carolina Special Assistance

State/County Special Assistance (SA)

Requirements:
  • General:
    Age 65+ (or disabled), NC resident, in licensed adult care home, low-income.
  • Income Limits (2025):
    ~$1,255/month (individual, 100% FPL); varies by facility rate.
  • Asset Limits:
    $2,000 (individual).
  • NC Specifics:
    Covers assisted living; counties supplement state funds.
Benefits without Contact:
  • Services: Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services.
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