Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
69
55 employees · 14 contractors · 11 on an average day Arbor Acres
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Winston-salem, NC
CMS overall rating
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Arbor Acres
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Winston-salem, NC
CMS overall rating
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Arbor Acres accepts Medicare and private pay.
Overview of Arbor Acres
Arbor Acres offers nursing home care, skilled nursing, assisted living, independent living, and memory care in Winston-Salem, NC. Independent living provides private living without daily care, while assisted living helps with daily tasks and memory care provides a supervised setting for someone at risk of wandering. The range of care levels can suit a resident whose needs change over time without requiring a move to a different community.
With six beds, Arbor Acres is a small community where residents and staff can get to know one another. Housing includes studios and one-bedroom residences, each offering private living space for one resident, and pets are allowed, so a resident can bring a companion animal when moving in. Payment options include Medicare for short-term skilled care after a hospital stay and private pay for direct payment of care costs, with named programs including the Advantage Program, Living with Assistance, Continuing Care, assisted living Care, Fountain Hill Home Care, Arts, and Living Artfully.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Staffing
Data period: Q4 2025 (October 1 – December 31, 2025).
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Headcount
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
69
55 employees · 14 contractors · 11 on an average day
Average hours one staff member works on a day they are on shift, across every role.
1.7 h
↓ 79% · NC 8 hThis facility: 1.7 h, 79% below the North Carolina average of 8 h (among North Carolina facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
1,555 staff hours this quarter
See full North Carolina ranking →75.3% of staff hours were worked by the facility's own employees
North Carolina average: 86.6% · Contractors this quarter: Speech Language Pathologist (4), Respiratory Therapy Technician (3), Physical Therapy Assistant (3), Medical Director (1), Physical Therapy Aide (1), Qualified Social Worker (1), Occupational Therapy Assistant (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
By The Numbers
Community insights.
Bed count
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
6
Rank #75 / 78Bed count — State benchmarked This nursing home is ranked 75th out of 78 nursing homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
6
Rank #75 / 78Bed count — State benchmarked This nursing home is ranked 75th out of 78 nursing homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Smaller home · May offer a more intimate, personalized care environment.
Years of operating
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management.
Rank #7 / 19Years in operation — State benchmarked This nursing home is ranked 7th out of 19 nursing homes we track in North Carolina for years in operation. Shows how long this facility has been in operation compared to other North Carolina facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management.
Rank #7 / 19Years in operation — State benchmarked This nursing home is ranked 7th out of 19 nursing homes we track in North Carolina for years in operation. Shows how long this facility has been in operation compared to other North Carolina facilities. Longer operating histories may benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
46
years
Walk Score
Car-dependent. Most errands require a car, with limited nearby walkable options.
Rank #73 / 111Walk Score — State benchmarked This nursing home is ranked 73rd out of 111 nursing homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Car-dependent. Most errands require a car, with limited nearby walkable options.
Rank #73 / 111Walk Score — State benchmarked This nursing home is ranked 73rd out of 111 nursing homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
20
/ 100
Occupancy rate
Occupancy lower than 85% suggests more openings may be available.
Rank #50 / 68Occupancy rate — State benchmarked This nursing home is ranked 50th out of 68 nursing homes we track in North Carolina for occupancy. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 68. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Occupancy lower than 85% suggests more openings may be available.
Rank #50 / 68Occupancy rate — State benchmarked This nursing home is ranked 50th out of 68 nursing homes we track in North Carolina for occupancy. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 68. Higher occupancy signals strong local demand and financial stability. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
80%
This home usually has availability
Similar to the North Carolina average: 82.5%
Residents per day (avg)
The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
5
Source: CMS Provider Information, average daily residents
Avg. Length of Stay
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
211
days
About This Community
Transportation
Pets Allowed
Building TypeTwo-story
Room Types
Studio
1 Bed
CMS Health Inspection History
ALM Inspection Grade Unavailable
Not publishedWe don't have enough verified data to publish an inspection grade for this facility — a missing grade reflects what we've been able to verify, not the facility's quality.
Total health inspections
1
↓ 74% · NC 3.9This facility: 1, 74% below the NC average of 3.9 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Total health citations
1
Rank #1 / 82Health citations — State benchmarked This nursing home is ranked 1st out of 82 nursing homes we track in North Carolina for health citations. Shows this facility's total health deficiency citations benchmarked to the North Carolina State average, with a ranking across all 82 NC facilities. Lower citation counts earn a better rank. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 95% · NC 19This facility: 1, 95% below the NC average of 19 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citations per inspection
1
Rank #1 / 82Citations per inspection — State benchmarked This nursing home is ranked 1st out of 82 nursing homes we track in North Carolina for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the North Carolina mean across 82 facilities with citation data. Lower is better. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.↓ 78% · NC 4.64This facility: 1, 78% below the NC average of 4.64 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Citation severity
100% corrected
1 of 1 citation corrected
Critical
J–L
0
↓ 100% · NC 1This facility: 0, 100% below the NC average of 1 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Immediate jeopardy
Serious
G–I
0
↓ 100% · NC 0.8This facility: 0, 100% below the NC average of 0.8 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Actual harm
Moderate
D–F
1
↓ 94% · NC 15.7This facility: 1, 94% below the NC average of 15.7 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, more than minimal risk
Minor
A–C
0
↓ 100% · NC 1.4This facility: 0, 100% below the NC average of 1.4 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
No harm, minimal riskLatest inspection: Mar 17, 2026 · 1 citation (Administration, moderate), corrected
Most cited category: Administration, 1 of 1 citation · 1 category in total
Citations history
Most recent first
Mar 17, 2026
1 citation
Administration moderate citation
Corrected
Corrected
Top deficiency categories
Share of 1 citation
Administration
1 deficiency (100%)
How citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 1 citation resulted from standard inspections.
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Enforcement
Penalties and fines
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
No penalties in the past 3 years
No civil money penalties or payment denials on record since Aug 2023.
Total fines
$0
NC avg $65KNorth Carolina average: $64,632. Average among the 235 North Carolina facilities with a penalty on record.US avg $67KUS average: $67,417, among the 6,775 US facilities with a penalty on record.
Number of fines
0
NC avg 2.09North Carolina average: 2.09. Average among the 235 North Carolina facilities with a penalty on record.US avg 1.96US average: 1.96, among the 6,775 US facilities with a penalty on record.
Payment denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
NC avg 0.32North Carolina average: 0.32. Average among the 235 North Carolina facilities with a penalty on record.US avg 0.36US average: 0.36, among the 6,775 US facilities with a penalty on record.
Health Outcomes
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the North Carolina average.
3 short-stay measures: 2 better, 1 worse
Short-stay residents
Rehab and recovery after a hospital stay · 3 measures
Physical & mental health
New antipsychotic medication
Percent of short-stay residents who newly received an antipsychotic medication
2.9%
↑ 104% · NC 1.4This facility: 2.9, 104% above the NC average of 1.4 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents who newly received an antipsychotic medication
2.9%
↑ 104% · NC 1.4This facility: 2.9, 104% above the NC average of 1.4 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Preventive care
Pneumococcal vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.3%
↑ 16% · NC 80.6This facility: 93.3, 16% above the NC average of 80.6 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.3%
↑ 16% · NC 80.6This facility: 93.3, 16% above the NC average of 80.6 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Flu vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
91.8%
↑ 18% · NC 78.1This facility: 91.8, 18% above the NC average of 78.1 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
91.8%
↑ 18% · NC 78.1This facility: 91.8, 18% above the NC average of 78.1 (among NC facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Money and staffing.
Arbor Acres’s finances from its CMS cost report for the fiscal year ending December 2024, compared with 79 North Carolina nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.
FY Dec 2024
Is it financially stable?
Losing money on care, but less than last year
−2.8% operating margin
+2.1 pts vs prior year
An operating loss in 6 of the last 6 reported years. Other income ($8.6M) turns it into a net profit to $7.3M. Watch for cost-cutting that reaches staffing.
Does it invest in staff?
Spends less on payroll than most North Carolina homes
49.1% payroll share of revenue
NC average 61.1%Rank #37 / 79Payroll % of net patient revenue — State benchmarked This nursing home is ranked 37th out of 79 nursing homes we track in North Carolina for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the North Carolina average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll rose $1.5M while revenue rose $3.9M. A low share can mean leaner staffing; check hours per resident in the staffing section.
FY 2024 scorecard
Each row shows the FY 2024 figure, the change since the prior report, the trend, and how it compares with North Carolina homes.
Revenue & profit
Big revenue, persistent losses
| Metric | FY 2024 | vs prior year | Trend 2018 → 2024Trend | NC median | Compared with NC homesRank in NC | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $45.7M | +$3.9M | Trend 20182024 | NC median $13.4M | Rank in NC Rank #3 / 79Net patient revenue — State benchmarked This nursing home is ranked 3rd out of 79 nursing homes we track in North Carolina for net patient revenue. Shows this facility's net patient revenue compared to the North Carolina average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 97% of homes | Top 3% in NC Higher net patient revenue than 97% of NC homes that filed a recent report. Revenue mostly follows how big a home is. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $47.0M | +$3.2M | Trend 20182024 | NC median — | Rank in NC Not ranked | Exceeds revenue Operating expenses are higher than net patient revenue, so resident care runs at a loss. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | −$1.3M | +$0.8M | Trend 20182024 | NC median — | Rank in NC Not ranked | Loss, narrowing Resident care lost money this year, less than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | −2.8% | +2.1 pts | Trend 20182024 | NC median — | Rank in NC Not ranked | Loss A negative margin means resident care costs more than it earns. |
| Other income Money not from resident care: investments, grants, services. | $8.6M | — | Trend — | NC median — | Rank in NC Not ranked | Offsets part of the loss Income from outside resident care covers part of the loss on care. |
| Net income The bottom line after other income. | $7.3M | +$2.2M | Trend — | NC median — | Rank in NC Not ranked | Profit The bottom line is above zero after other income. |
Staffing spend
Spends less of revenue on staff than most North Carolina homes
| Metric | FY 2024 | vs prior year | Trend 2018 → 2024Trend | NC median | Compared with NC homesRank in NC | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $22.5M | +$1.5M | Trend 20182024 | NC median $7.0M | Rank in NC Rank #2 / 79Payroll costs — State benchmarked This nursing home is ranked 2nd out of 79 nursing homes we track in North Carolina for payroll costs. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the North Carolina average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 99% of homes | Top 2% in NC by size Higher payroll than 99% of NC homes. Payroll in dollars mostly follows how big a home is, so this compares size, not staffing levels. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 49.1% | −1.0 pts | Trend 20182024 | NC median 49.1% | Rank in NC Rank #37 / 79Payroll % of net patient revenue — State benchmarked This nursing home is ranked 37th out of 79 nursing homes we track in North Carolina for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the North Carolina average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 54% of homes | 12.0 pts under NC average The NC average is 61.1% of revenue. Within 3 points of it reads as near the average. |
Charts, 2018–2024 2 charts · NC benchmark drawn as a dashed line
Revenue, expenses and income
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income No report
Where revenue goes
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the North Carolina payroll average.
% of net patient revenue
Payroll share Operating margin NC payroll average No report
Year-by-year data, 2018–2024 every reported year · latest first, scroll sideways
| Metric | 2018 | 2019no report | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|---|
| Net patient revenue | $31.5M | $32.5M | $32.3M | $33.9M | $41.8M | $45.7M | |
| Operating expenses | $33.2M | $35.2M | $36.5M | $38.1M | $43.9M | $47.0M | |
| Net patient income | −$1.6M | −$2.7M | −$4.2M | −$4.2M | −$2.1M | −$1.3M | |
| Operating margin | −5.2% | −8.3% | −12.9% | −12.4% | −5.0% | −2.8% | |
| Net income | −$0.1M | $2.7M | $4.8M | $3.9M | $5.1M | $7.3M | |
| Payroll costs | $15.7M | $17.1M | $17.1M | $17.9M | $21.0M | $22.5M | |
| Payroll share of revenue | 49.9% | 52.5% | 52.9% | 52.8% | 50.1% | 49.1% | |
| Beds | 189 | 189 | 189 | 189 | 189 | 189 | |
| Gross revenue | $33.3M | $34.3M | $33.6M | $35.9M | $45.5M | $49.6M | |
| Salaries | $13.0M | $13.8M | $14.1M | $14.6M | $17.0M | $18.2M | |
| Wage-related costs | $2.7M | $3.3M | $3.0M | $3.3M | $3.9M | $4.3M | |
| Contract labor | — | — | — | $0.3M | $0.2M | $0.2M | |
| Other operating costs | $17.4M | $18.1M | $19.4M | $20.2M | $22.9M | $24.6M | |
| Net patient revenue per day | $504 | $540 | $567 | $607 | $676 | $736 | |
| Cost per day | $530 | $584 | $641 | $682 | $709 | $757 | |
| Average length of stay | 190.1 days | 309.1 days | 208.6 days | 194.6 days | 198.4 days | 210.8 days |
Showing 2024–2022 · scroll sideways for 4 earlier years
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.
Over a year: CMS SNF Cost Report, FY2024
Arriving
155 admissions · FY2024
Residents admitted during the year.
Medicare
33 · 21%
Medicaid
0 · 0%
Private pay & other
122 · 79%
Leaving
135 discharges · FY2024
Residents discharged during the year.
Medicare
23 · 17%
Medicaid
0 · 0%
Private pay & other
112 · 83%
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Bert Sanders serves as the Healthcare Administrator at Arbor Acres since 2024. He oversees healthcare operations ensuring quality and compassionate care for residents, contributing to the community's commitment to well-being and support.
Places of interest near Arbor Acres
2.6 miles from city center
Estimated distance in miles from Winston-Salem's city center to Arbor Acres's address, calculated via Google Maps.
Calculate Travel Distance to Arbor Acres
Add your location
Compare Nursing Homes around Winston-salem
Info below is compiled from CMS reports & the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest-ranked to lowest-ranked based on our methodology.
The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
|
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
|
Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
|
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
|
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
|
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
|
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
|
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
|
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
|
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
|
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
|
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
|
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
|
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
|
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
|
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
|
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
|
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
|
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
|
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
|
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
|
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
|
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
|
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The North Carolina average is: 61.1% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
|
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Homestead Hills Assisted Living | NH AL IL MC SNF | Winston-Salem | 66
Facility
66
NC AVG
93
Rank
#52 / 78 |
30.3%
Facility
30.3%
NC AVG
82.5%
Rank
#68 / 68 | -63% | 5.74
Facility
5.74
NC AVG
4.01
Rank
#14 / 81 | +32% | +43% | $0
Facility
$0
NC AVG
$66.6k
Rank
#1 / 86 | 7
Facility
7
NC AVG
19.0
Rank
#26 / 82 | 2.3
Facility
2.3
NC AVG
4.6
Rank
#21 / 82 | 1 | 20 | - |
20
Facility
20
NC AVG
33
Rank
#73 / 111 | Kapson Gp, LLC | $5.0MFiscal year ending 12/2024
Facility
$5.0MFiscal year ending 12/2024
NC AVG
$17.2M
Rank
#77 / 79 | $7.1MFiscal year ending 12/2024
Facility
$7.1MFiscal year ending 12/2024
NC AVG
$9.2M
Rank
#37 / 79 | 141.4%Fiscal year ending 12/2024
Facility
141.4%Fiscal year ending 12/2024
NC AVG
61.1%
Rank
#5 / 79 | 345559 | ||||
| Arbor Acres | NH AL IL MC SNF | Winston-Salem | 6
Facility
6
NC AVG
93
Rank
#75 / 78 |
80.0%
Facility
80.0%
NC AVG
82.5%
Rank
#50 / 68 | -3% | - | - | - | -100% | - | $0
Facility
$0
NC AVG
$66.6k
Rank
#1 / 86 | 1
Facility
1
NC AVG
19.0
Rank
#1 / 82 | 1.0
Facility
1.0
NC AVG
4.6
Rank
#1 / 82 | - | 5 | - |
20
Facility
20
NC AVG
33
Rank
#73 / 111 | Pamela Ball | $45.7MFiscal year ending 12/2024
Facility
$45.7MFiscal year ending 12/2024
NC AVG
$17.2M
Rank
#3 / 79 | $22.5MFiscal year ending 12/2024
Facility
$22.5MFiscal year ending 12/2024
NC AVG
$9.2M
Rank
#2 / 79 | 49.1%Fiscal year ending 12/2024
Facility
49.1%Fiscal year ending 12/2024
NC AVG
61.1%
Rank
#37 / 79 | 345573 | ||
| Mill Creek Center for Nursing & Rehabilitation | NH AL HOS MC RC SNF | Winston-Salem (Oldtown) | 66
Facility
66
NC AVG
93
Rank
#52 / 78 |
85.8%
Facility
85.8%
NC AVG
82.5%
Rank
#15 / 68 | +4% | 3.37
Facility
3.37
NC AVG
4.01
Rank
#73 / 81 | -45% | -16% | $29.9k
Facility
$29.9k
NC AVG
$66.6k
Rank
#62 / 86 | 30
Facility
30
NC AVG
19.0
Rank
#70 / 82 | 5.0
Facility
5.0
NC AVG
4.6
Rank
#57 / 82 | 3 | 57 | - |
24
Facility
24
NC AVG
33
Rank
#67 / 111 | Brittany Bailey | $8.3MFiscal year ending 12/2024
Facility
$8.3MFiscal year ending 12/2024
NC AVG
$17.2M
Rank
#74 / 79 | $4.1MFiscal year ending 12/2024
Facility
$4.1MFiscal year ending 12/2024
NC AVG
$9.2M
Rank
#73 / 79 | 49.5%Fiscal year ending 12/2024
Facility
49.5%Fiscal year ending 12/2024
NC AVG
61.1%
Rank
#35 / 79 | 345149 | ||||
| Willow Valley Center for Nursing and Rehabilitation | NH AL HOS MC RC SNF | Winston-Salem (West Highlands) | 230
Facility
230
NC AVG
93
Rank
#1 / 78 |
94.6%
Facility
94.6%
NC AVG
82.5%
Rank
#9 / 68 | +15% | 3.36
Facility
3.36
NC AVG
4.01
Rank
#60 / 81 | -32% | -16% | $43.8k
Facility
$43.8k
NC AVG
$66.6k
Rank
#66 / 86 | 51
Facility
51
NC AVG
19.0
Rank
#80 / 82 | 7.3
Facility
7.3
NC AVG
4.6
Rank
#75 / 82 | 7 | 218 | - |
62
Facility
62
NC AVG
33
Rank
#14 / 111 | Citadel At Winston Salem LLC | $24.3MFiscal year ending 12/2024
Facility
$24.3MFiscal year ending 12/2024
NC AVG
$17.2M
Rank
#13 / 79 | $10.0MFiscal year ending 12/2024
Facility
$10.0MFiscal year ending 12/2024
NC AVG
$9.2M
Rank
#24 / 79 | 41%Fiscal year ending 12/2024
Facility
41%Fiscal year ending 12/2024
NC AVG
61.1%
Rank
#59 / 79 | 345092 | ||||
| Oak Forest Health and Rehabilitation Center | NH AL HOS PC RC SNF | Winston-Salem | 170
Facility
170
NC AVG
93
Rank
#7 / 78 |
87.7%
Facility
87.7%
NC AVG
82.5%
Rank
#19 / 68 | +6% | 3.49
Facility
3.49
NC AVG
4.01
Rank
#70 / 81 | +8% | -13% | $38.5k
Facility
$38.5k
NC AVG
$66.6k
Rank
#64 / 86 | 29
Facility
29
NC AVG
19.0
Rank
#69 / 82 | 4.8
Facility
4.8
NC AVG
4.6
Rank
#55 / 82 | 4 | 149 | - |
5
Facility
5
NC AVG
33
Rank
#101 / 111 | - | $20.4MFiscal year ending 09/2024
Facility
$20.4MFiscal year ending 09/2024
NC AVG
$17.2M
Rank
#19 / 79 | $9.1MFiscal year ending 09/2024
Facility
$9.1MFiscal year ending 09/2024
NC AVG
$9.2M
Rank
#27 / 79 | 44.5%Fiscal year ending 09/2024
Facility
44.5%Fiscal year ending 09/2024
NC AVG
61.1%
Rank
#53 / 79 | 345443 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other NC nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Financial Assistance for
Nursing Home in North Carolina
Arbor Acres is located in Winston-Salem, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Frequently Asked Questions about Arbor Acres
Is Arbor Acres in a walkable area?
Arbor Acres has a walk score of 20. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the occupancy rate at Arbor Acres?
Arbor Acres's occupancy is 80%.
How long has Arbor Acres been in business?
Arbor Acres has been operating for approximately 46 years, based on available licensing and registration records.
Are pets allowed at Arbor Acres?
Yes, Arbor Acres allows residents to bring their pets.
What is the best email address for Arbor Acres?
The team at Arbor Acres can be reached at info@arboracres.org.
What is the overall rating for Arbor Acres?
Arbor Acres received a 4-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.
How many beds does Arbor Acres have?
Arbor Acres has 6 beds.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Nursing Home Data Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Updated on
