Total health inspections
1
State average 4
Last Health inspection on Nov 2022
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Arbor Acres
Nursing Home, Independent Living, Assisted Living & Memory Care · Winston-Salem, NC
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Arbor Acres
Nursing Home, Independent Living, Assisted Living & Memory Care · Winston-Salem, NC
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Arbor Acres accepts Medicare and private pay.
Overview of Arbor Acres
Situated in the heart of Winston-Salem, North Carolina, Arbor Acres is a distinguished continuing care retirement community. This tranquil haven provides a spectrum of living options, spanning independent living, assisted care, memory care, and skilled nursing, designed to cater to diverse senior needs.
Within the rare and beautiful setting of Arbor Acres, residents find a place to reside and a canvas where purpose, creativity, and motivation flourish. Life at Arbor Acres shines brilliantly, fostering an environment where friendships blossom and the art of living is embraced. All are welcome to experience the exceptional lifestyle offered at Arbor Acres, where each resident is invited to savor the richness of their journey in this vibrant and thriving community.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 2nd out of 90 homes in North Carolina. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 2nd out of 90 homes in North Carolina. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
9h 19m per day
Rank #2 / 90Nurse hours — State benchmarkedThis home is ranked 2nd out of 90 homes in North Carolina. Shows adjusted nurse hours per resident per day benchmarked to the North Carolina average, with a ranking across 90 North Carolina SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs North Carolina avg
+90%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 7h 22m per day |
Types of Care at Arbor Acres
Independent Living
Assisted Living
Memory Care
Nursing Home
Capacity and availability
This home usually has limited availability
Occupancy between 85% and 95% suggests balanced demand.
Occupancy rate
89.7%
Rank #51 / 264Occupancy rate — State benchmarkedThis home is ranked 51st out of 264 homes in North Carolina. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 264. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
198 days
Occupancy rate
89.7%
Rank #51 / 264Occupancy rate — State benchmarkedThis home is ranked 51st out of 264 homes in North Carolina. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 264. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
198 days
46 years in operation Rank #21 / 98Years in operation — State benchmarkedThis home is ranked 21st out of 98 homes in North Carolina. Shows how long this facility has been in operation compared to other North Carolina SNFs. Longer operating histories may benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 20 / 100 Rank #378 / 572Walk Score — State benchmarkedThis home is ranked 378th out of 572 homes in North Carolina. Shows how walkable this facility's neighborhood is compared to the average Walk Score across North Carolina SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Staffing
Key information about the people who lead and staff this community.
ContactMr. David Matthews, CFO
Specific ProgramsHomes, Advantage Program, Living with Assistance, Continuing Care, Fountain Hill Home Care, Arts, Living Artfully
Health Inspection History
Inspections
Total health citations
1
Rank #1 / 95Health citations — State benchmarkedThis home is ranked 1st out of 95 homes in North Carolina. Shows this facility's total health deficiency citations benchmarked to the North Carolina State average, with a ranking across all 95 NC SNFs. Lower citation counts earn a better rank.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
State average 20.9
Citations per inspection
1
Rank #1 / 95Citations per inspection — State benchmarkedThis home is ranked 1st out of 95 homes in North Carolina. Shows average deficiency citations per CMS inspection for this facility versus the North Carolina mean across 95 SNFs with citation data. Lower is better.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
State average 4.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 1 citation resulted from standard inspections.
Breakdown of citation severity (last 4 years)
Critical health citations
0
100% better than State averageState average: 1.3
Serious health citations
0
100% better than State averageState average: 0.9
Citations history (last 4 years)
Infection Control moderate citation
Nov 09, 2022
Corrected
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Total staff
69
Employees
55
Contractors
14
Staff to resident ratio
17.25:1
859% better than North Carolina average
Avg staff/day
11
Average shift
1.7 hours
79% worse than North Carolina average
Total staff hours (quarter)
1,555
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
0
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
—
Average shift length. Calculated as total hours divided by days worked and average staff per day.
—No contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
LPN Staff
10
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
4.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
4.5 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
31
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
4.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
4.5 hoursNo contractors work on this role.
Contractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
24.7%
383 contractor hours this quarter
Speech Language Pathologist: 4
Respiratory Therapy Technician: 3
Physical Therapy Assistant: 3
Medical Director: 1
Physical Therapy Aide: 1
Qualified Social Worker: 1
Occupational Therapy Assistant: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 31 | 0 | 31 | 547 | 15 | 19% | 4.5 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 320 | 15 | 19% | 11.4 |
| Speech Language Pathologist | 0 | 4 | 4 | 137 | 67 | 83% | 0.7 |
| Licensed Practical Nurse | 10 | 0 | 10 | 137 | 15 | 19% | 4.6 |
| Nurse Practitioner | 1 | 0 | 1 | 94 | 11 | 14% | 8.6 |
| Physical Therapy Assistant | 0 | 3 | 3 | 71 | 65 | 80% | 0.7 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 64 | 66 | 81% | 0.5 |
| Qualified Social Worker | 0 | 1 | 1 | 62 | 65 | 80% | 1 |
| Physical Therapy Aide | 0 | 1 | 1 | 44 | 47 | 58% | 0.9 |
| RN Director of Nursing | 5 | 0 | 5 | 32 | 15 | 19% | 0.7 |
| Other Dietary Services Staff | 2 | 0 | 2 | 17 | 13 | 16% | 0.8 |
| Mental Health Service Worker | 1 | 0 | 1 | 12 | 11 | 14% | 1.1 |
| Administrator | 1 | 0 | 1 | 6 | 11 | 14% | 0.6 |
| Occupational Therapy Aide | 1 | 0 | 1 | 6 | 11 | 14% | 0.6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 2 | 7 | 9% | 0.3 |
| Medical Director | 0 | 1 | 1 | 2 | 27 | 33% | 0.1 |
31 Certified Nursing Assistant
% of Days
19%
3 Clinical Nurse Specialist
% of Days
19%
4 Speech Language Pathologist
% of Days
83%
10 Licensed Practical Nurse
% of Days
19%
1 Nurse Practitioner
% of Days
14%
3 Physical Therapy Assistant
% of Days
80%
3 Respiratory Therapy Technician
% of Days
81%
1 Qualified Social Worker
% of Days
80%
1 Physical Therapy Aide
% of Days
58%
5 RN Director of Nursing
% of Days
19%
2 Other Dietary Services Staff
% of Days
16%
1 Mental Health Service Worker
% of Days
14%
1 Administrator
% of Days
14%
1 Occupational Therapy Aide
% of Days
14%
1 Occupational Therapy Assistant
% of Days
9%
1 Medical Director
% of Days
33%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.7%
17% better than North Carolina averageNorth Carolina average: 79.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than North Carolina averageNorth Carolina average: 1.5%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
91.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
91.8%
18% better than North Carolina averageNorth Carolina average: 78.1%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
32% of new residents, usually for short-term rehab.
Typical stay
11 days
Private pay
68% of new residents, often for short stays.
Typical stay
1 - 2 years
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
4
Medicare
2
50% of residents
Private pay or other
2
50% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Arbor Acres based on CMS SNF Cost Reports.
Occupancy Rate
89.7%
↑ 8.6pp vs 2022
Net Income
$5.1M
↑ ~$1.2M vs 2022
Total Payroll
$21.2M
↑ ~$2.9M vs 2022
Profit Margin
11.3%
↑ 0.4pp vs 2022
Finances and operations
Voluntary non-profit community
Operated by a church.
Home revenue
$52.7M
Surplus of revenue
$5.1M
Voluntary non-profit community
Operated by a church.
Home revenue
$52.7M Rank #6 / 97Revenue — State benchmarkedThis home is ranked 6th out of 97 homes in North Carolina. Shows this facility's annual revenue compared to the North Carolina SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Surplus of revenue
$5.1M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #2 / 97Payroll — State benchmarkedThis home is ranked 2nd out of 97 homes in North Carolina. Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$21.2M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #2 / 97Payroll — State benchmarkedThis home is ranked 2nd out of 97 homes in North Carolina. Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$26.4M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$47.6M
What does this home offer?
Housing Options: Studio / 1 Bed
Building Type: Two-story
Transportation Services
Fitness and Recreation
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Bert Sanders serves as the Healthcare Administrator at Arbor Acres since 2024. He oversees healthcare operations ensuring quality and compassionate care for residents, contributing to the community's commitment to well-being and support.
Places of interest near Arbor Acres
2.6 miles from city center
Estimated distance in miles from Winston-Salem's city center to Arbor Acres's address, calculated via Google Maps.
— 1.9 miles to nearest hospital (Atrium Health Wake Forest Baptist | Brenner Children's Hospital)
Calculate Travel Distance to Arbor Acres
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Financial Assistance for
Nursing Home in North Carolina
Arbor Acres is located in Winston-Salem, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Frequently Asked Questions about Arbor Acres
What neighborhood is Arbor Acres in?
Arbor Acres is in the Winston-Salem neighborhood of Winston-Salem.
Is Arbor Acres in a walkable area?
Arbor Acres has a walk score of 20. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the occupancy rate at Arbor Acres?
Arbor Acres's occupancy is 89.7%.
What is the phone number of Arbor Acres?
(866) 658-2724 will put you in contact with the team at Arbor Acres.
Is Arbor Acres Medicare or Medicaid certified?
Yes — Arbor Acres is a CMS-certified provider of Medicare and Medicaid.
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