3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Situated in the heart of Winston-Salem, North Carolina, Arbor Acres is a distinguished continuing care retirement community. This tranquil haven provides a spectrum of living options, spanning independent living, assisted care, memory care, and skilled nursing, designed to cater to diverse senior needs.
Within the rare and beautiful setting of Arbor Acres, residents find a place to reside and a canvas where purpose, creativity, and motivation flourish. Life at Arbor Acres shines brilliantly, fostering an environment where friendships blossom and the art of living is embraced. All are welcome to experience the exceptional lifestyle offered at Arbor Acres, where each resident is invited to savor the richness of their journey in this vibrant and thriving community.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 2nd out of 80 homes in North Carolina for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 26m per day | ▼ 29% State avg: 37m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 11m per day | ▼ 80% State avg: 53m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 34m per day | ▼ 75% State avg: 2h 19m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 53m per day | ▼ 74% State avg: 3h 26m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ▼ 24% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 11m per day | ▼ 55% State avg: 24m per day · National avg: 29m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Key information about the people who lead and staff this community.
State average 4
Last Health inspection on Nov 2022
State average 20.9
State average 4.99
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 1 citation resulted from standard inspections.
100% better than State averageState average: 1.3
100% better than State averageState average: 0.9
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
859% more staff per resident than North Carolina average
79% worse than North Carolina average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
No RN Staff reported this quarter.
0
Average shift length. Calculated as total hours divided by days worked and average staff per day.
—Assists with medical care and medications.
All 10 LPN Staff are full-time employees. No contractors work on this role.
10
Average shift length. Calculated as total hours divided by days worked and average staff per day.
4.5 hoursHelps with daily care and mobility.
All 31 CNA Staff are full-time employees. No contractors work on this role.
31
Average shift length. Calculated as total hours divided by days worked and average staff per day.
4.5 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
383 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 31 | 0 | 31 | 547 | 15 | 19% | 4.5 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 320 | 15 | 19% | 11.4 |
| Speech Language Pathologist | 0 | 4 | 4 | 137 | 67 | 83% | 0.7 |
| Licensed Practical Nurse | 10 | 0 | 10 | 137 | 15 | 19% | 4.6 |
| Nurse Practitioner | 1 | 0 | 1 | 94 | 11 | 14% | 8.6 |
| Physical Therapy Assistant | 0 | 3 | 3 | 71 | 65 | 80% | 0.7 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 64 | 66 | 81% | 0.5 |
| Qualified Social Worker | 0 | 1 | 1 | 62 | 65 | 80% | 1 |
| Physical Therapy Aide | 0 | 1 | 1 | 44 | 47 | 58% | 0.9 |
| RN Director of Nursing | 5 | 0 | 5 | 32 | 15 | 19% | 0.7 |
| Other Dietary Services Staff | 2 | 0 | 2 | 17 | 13 | 16% | 0.8 |
| Mental Health Service Worker | 1 | 0 | 1 | 12 | 11 | 14% | 1.1 |
| Administrator | 1 | 0 | 1 | 6 | 11 | 14% | 0.6 |
| Occupational Therapy Aide | 1 | 0 | 1 | 6 | 11 | 14% | 0.6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 2 | 7 | 9% | 0.3 |
| Medical Director | 0 | 1 | 1 | 2 | 27 | 33% | 0.1 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.7%
17% better than North Carolina averageNorth Carolina average: 79.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than North Carolina averageNorth Carolina average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
91.8%
18% better than North Carolina averageNorth Carolina average: 78.1%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
32% of new residents, usually for short-term rehab.
68% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
4Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Arbor Acres from 2018–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #2 / 87Payroll — State benchmarkedThis home is ranked 2nd out of 87 homes in North Carolina for payroll. Shows total annual staff payroll benchmarked to the North Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #62 / 87Payroll % — State benchmarkedThis home is ranked 62nd out of 87 homes in North Carolina for payroll %. Shows payroll as a percentage of revenue versus the North Carolina average. Well-run North Carolina facilities typically land around 49–58% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in North Carolina that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Pets Allowed
Housing Options: Studio / 1 Bed
Building Type: Two-story
Transportation Services
Fitness and Recreation
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (68% of admissions), and a typical private pay stay runs around 1 - 2 years.
Coverage residents most often arrive under.
Coverage residents most often leave under.
Bert Sanders serves as the Healthcare Administrator at Arbor Acres since 2024. He oversees healthcare operations ensuring quality and compassionate care for residents, contributing to the community's commitment to well-being and support.
2.6 miles from city center
Estimated distance in miles from Winston-Salem's city center to Arbor Acres's address, calculated via Google Maps.
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Info below is compiled from CMS reports & the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Homestead Hills Assisted Living | NH AL IL MC SNF | Winston-Salem | 66
Facility
66
NC AVG
72
Rank
#199 / 388 |
30.3%
Facility
30.3%
NC AVG
68
Rank
#210 / 240 | -55% | 5.28
Facility
5.28
NC AVG
3.98
Rank
#18 / 80 | +32% | +33% | $0
Facility
$0
NC AVG
$74.6k
Rank
#1 / 88 | 6
Facility
6
NC AVG
20.9
Rank
#21 / 84 | 3.0
Facility
3.0
NC AVG
5.0
Rank
#31 / 84 | - | 20 | - |
20
Facility
20
NC AVG
33
Rank
#378 / 573 | Kapson Gp, LLC | $4.8MFiscal year ending 12/2023
Facility
$4.8MFiscal year ending 12/2023
NC AVG
$13.2M
Rank
#27 / 87 | $6.3MFiscal year ending 12/2023
Facility
$6.3MFiscal year ending 12/2023
NC AVG
$4.9M
Rank
#39 / 87 | 131.8%Fiscal year ending 12/2023
Facility
131.8%Fiscal year ending 12/2023
NC AVG
39.8%
Rank
#78 / 87 | 345559 | ||||
| Arbor Acres | NH AL IL MC SNF | Winston-Salem | 6
Facility
6
NC AVG
72
Rank
#336 / 388 | - | - | 9.31
Facility
9.31
NC AVG
3.98
Rank
#2 / 80 | -100% | +134% | $0
Facility
$0
NC AVG
$74.6k
Rank
#1 / 88 | 1
Facility
1
NC AVG
20.9
Rank
#1 / 84 | 1.0
Facility
1.0
NC AVG
5.0
Rank
#1 / 84 | - | 10 | - |
20
Facility
20
NC AVG
33
Rank
#378 / 573 | Pamela Ball | $41.8MFiscal year ending 12/2023
Facility
$41.8MFiscal year ending 12/2023
NC AVG
$13.2M
Rank
#5 / 87 | $21.0MFiscal year ending 12/2023
Facility
$21.0MFiscal year ending 12/2023
NC AVG
$4.9M
Rank
#2 / 87 | 50.1%Fiscal year ending 12/2023
Facility
50.1%Fiscal year ending 12/2023
NC AVG
39.8%
Rank
#62 / 87 | 345573 | ||||
| Oak Forest Health and Rehabilitation Center | NH AL HOS PC RC SNF | Winston-Salem | 170
Facility
170
NC AVG
72
Rank
#7 / 388 |
91.9%
Facility
91.9%
NC AVG
68
Rank
#50 / 240 | +35% | 3.44
Facility
3.44
NC AVG
3.98
Rank
#66 / 80 | +8% | -13% | $43.0k
Facility
$43.0k
NC AVG
$74.6k
Rank
#67 / 88 | 34
Facility
34
NC AVG
20.9
Rank
#70 / 84 | 3.8
Facility
3.8
NC AVG
5.0
Rank
#43 / 84 | 4 | 156 | - |
5
Facility
5
NC AVG
33
Rank
#497 / 573 | - | $17.9MFiscal year ending 09/2023
Facility
$17.9MFiscal year ending 09/2023
NC AVG
$13.2M
Rank
#31 / 87 | $7.4MFiscal year ending 09/2023
Facility
$7.4MFiscal year ending 09/2023
NC AVG
$4.9M
Rank
#22 / 87 | 41.7%Fiscal year ending 09/2023
Facility
41.7%Fiscal year ending 09/2023
NC AVG
39.8%
Rank
#11 / 87 | 345443 | ||||
| Willow Valley Center for Nursing and Rehabilitation | NH AL HOS MC RC SNF | Winston-Salem (West Highlands) | 230
Facility
230
NC AVG
72
Rank
#1 / 388 |
93.5%
Facility
93.5%
NC AVG
68
Rank
#45 / 240 | +38% | 3.71
Facility
3.71
NC AVG
3.98
Rank
#56 / 80 | -32% | -7% | $275.5k
Facility
$275.5k
NC AVG
$74.6k
Rank
#85 / 88 | 51
Facility
51
NC AVG
20.9
Rank
#83 / 84 | 6.4
Facility
6.4
NC AVG
5.0
Rank
#72 / 84 | 7 | 215 | - |
62
Facility
62
NC AVG
33
Rank
#58 / 573 | Citadel At Winston Salem LLC | $22.0MFiscal year ending 12/2023
Facility
$22.0MFiscal year ending 12/2023
NC AVG
$13.2M
Rank
#25 / 87 | $5.5MFiscal year ending 12/2023
Facility
$5.5MFiscal year ending 12/2023
NC AVG
$4.9M
Rank
#21 / 87 | 24.8%Fiscal year ending 12/2023
Facility
24.8%Fiscal year ending 12/2023
NC AVG
39.8%
Rank
#14 / 87 | 345092 | ||||
| Mill Creek Center for Nursing & Rehabilitation | NH AL HOS MC RC SNF | Winston-Salem (Oldtown) | 66
Facility
66
NC AVG
72
Rank
#199 / 388 | - | - | 3.64
Facility
3.64
NC AVG
3.98
Rank
#60 / 80 | -45% | -8% | $29.9k
Facility
$29.9k
NC AVG
$74.6k
Rank
#62 / 88 | 45
Facility
45
NC AVG
20.9
Rank
#79 / 84 | 7.5
Facility
7.5
NC AVG
5.0
Rank
#76 / 84 | 3 | 67 | - |
24
Facility
24
NC AVG
33
Rank
#350 / 573 | Brittany Bailey | $8.4MFiscal year ending 12/2023
Facility
$8.4MFiscal year ending 12/2023
NC AVG
$13.2M
Rank
#82 / 87 | $3.5MFiscal year ending 12/2023
Facility
$3.5MFiscal year ending 12/2023
NC AVG
$4.9M
Rank
#80 / 87 | 42%Fiscal year ending 12/2023
Facility
42%Fiscal year ending 12/2023
NC AVG
39.8%
Rank
#24 / 87 | 345149 |
Arbor Acres is located in Winston-Salem, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.
Arbor Acres has a walk score of 20. Car-dependent. Most errands require a car, with limited nearby walkable options.
Arbor Acres's occupancy is 89.7%.
Arbor Acres has been operating for approximately 46 years, based on available licensing and registration records.
Yes, Arbor Acres allows residents to bring their pets.
Arbor Acres is registered as a non-profit in NC.
Yes — there are 6 photos of Arbor Acres in the photo gallery on this page.
Arbor Acres is located at 1240 Arbor Rd, Winston-Salem, NC 27104.
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