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Arbor Acres
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Winston-salem, NC
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Front exterior view of cottages in a senior living community Welcoming exterior view of a senior living facility at dusk Exterior view of a senior living facility with a garden Exterior view of a senior living building with blue sky Cozy private resident room with floral decor Bright and modern kitchen interior

Arbor Acres

Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Winston-salem, NC
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1240 Arbor Rd, Winston-Salem, NC 27104 View map
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Arbor Acres accepts Medicare and private pay.
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Arbor Acres accepts Medicare and private pay.

Overview of Arbor Acres

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Situated in the heart of Winston-Salem, North Carolina, Arbor Acres is a distinguished continuing care retirement community. This tranquil haven provides a spectrum of living options, spanning independent living, assisted care, memory care, and skilled nursing, designed to cater to diverse senior needs.

Within the rare and beautiful setting of Arbor Acres, residents find a place to reside and a canvas where purpose, creativity, and motivation flourish. Life at Arbor Acres shines brilliantly, fostering an environment where friendships blossom and the art of living is embraced. All are welcome to experience the exceptional lifestyle offered at Arbor Acres, where each resident is invited to savor the richness of their journey in this vibrant and thriving community.

Facility Direct Line (866) 658-2724
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 43.1% Above NC avg. ▲ 43.1% Above NC avg.NC average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 41.6% Above NC avg. ▲ 41.6% Above NC avg.NC average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▼ 37.0% Below NC avg. ▼ 37.0% Below NC avg.NC average: 3.2Click the badge to see the full State ranking.Click here to see the full State ranking.
By The Numbers

Community insights.

Bed count Info A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions. 6 Rank #76 / 80Bed count — State benchmarkedThis nursing home is ranked 76th out of 80 nursing homes we track in North Carolina for bed count. Shows this facility's certified or reported bed count compared to other North Carolina facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Smaller home · May offer a more intimate, personalized care environment.

Years of operating Info A longer operating history, which may indicate experience navigating regulations and delivering ongoing care. This is the number of years in operation under current management. Rank #7 / 19Years in operation — State benchmarkedThis nursing home is ranked 7th out of 19 nursing homes we track in North Carolina for years in operation. Shows how long this facility has been in operation compared to other North Carolina facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
46 years
Walk Score Info Car-dependent. Most errands require a car, with limited nearby walkable options. Rank #73 / 112Walk Score — State benchmarkedThis nursing home is ranked 73rd out of 112 nursing homes we track in North Carolina for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across North Carolina facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
20 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #51 / 72Occupancy rate — State benchmarkedThis nursing home is ranked 51st out of 72 nursing homes we track in North Carolina for occupancy. Shows this facility's occupancy rate versus the North Carolina average, with its Statewide rank out of 72. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
78.3% This home usually has availability
Similar to the North Carolina average: 81.3%
Residents per day (avg) Info The average number of residents living at this facility on a given day. CMS calculates this figure from the facility's Minimum Data Set (MDS) assessments and uses this value for other measures like Hours Per Resident Per Day (HPRD) and 5-Star Staffing rating.
5
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
198 days

About this community

Amenities & Lifestyle

Specific ProgramsAdvantage Program, Living with Assistance, Continuing Care, Fountain Hill Home Care, Arts, Living Artfully

Contact Arbor Acres

CMS Health Inspection History

Inspections Since 2026 · 1 year of data

Includes all CMS health inspection records for this property, which could include management/ownership changes.

Total health inspections 1

State average 3.9

Last Health inspection on Mar 2026

Total health citations
1 Rank #1 / 83Health citations — State benchmarkedThis nursing home is ranked 1st out of 83 nursing homes we track in North Carolina for health citations. Shows this facility's total health deficiency citations benchmarked to the North Carolina State average, with a ranking across all 83 NC facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average 19.3

Citations per inspection
1 Rank #1 / 83Citations per inspection — State benchmarkedThis nursing home is ranked 1st out of 83 nursing homes we track in North Carolina for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the North Carolina mean across 83 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average 4.68

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 1 citation resulted from standard inspections.

Breakdown of citation severity (last 1 year)
Critical health citations
0
100% better than State average

State average: 1.1

Serious health citations
0
100% better than State average

State average: 0.9

0 critical citations State average: 1.1
0 serious citations State average: 0.9
1 moderate citation State average: 15.9
0 minor citations State average: 1.5
Citations history (last 1 year)
Administration moderate citation Mar 17, 2026
Corrected

Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 69
Employees 55
Contractors 14
Staff to resident ratio 17.25 : 1
Avg staff/day 11
Average shift 1.7 hours
79% worse than North Carolina average
North Carolina average: 8 hours North Carolina average shift: 8 hoursSee full North Carolina ranking
Total staff hours (quarter) 1,555

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info No RN Staff reported this quarter. 0
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. —
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 10 LPN Staff are full-time employees. No contractors work on this role. 10
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 4.5 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 31 CNA Staff are full-time employees. No contractors work on this role. 31
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 4.5 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

24.7%

383 contractor hours this quarter

Speech Language Pathologist: 4 Respiratory Therapy Technician: 3 Physical Therapy Assistant: 3 Medical Director: 1 Physical Therapy Aide: 1 Qualified Social Worker: 1 Occupational Therapy Assistant: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant310315471519%4.5
Clinical Nurse Specialist3033201519%11.4
Speech Language Pathologist0441376783%0.7
Licensed Practical Nurse100101371519%4.6
Nurse Practitioner101941114%8.6
Physical Therapy Assistant033716580%0.7
Respiratory Therapy Technician033646681%0.5
Qualified Social Worker011626580%1
Physical Therapy Aide011444758%0.9
RN Director of Nursing505321519%0.7
Other Dietary Services Staff202171316%0.8
Mental Health Service Worker101121114%1.1
Administrator10161114%0.6
Occupational Therapy Aide10161114%0.6
Occupational Therapy Assistant011279%0.3
Medical Director01122733%0.1
31 Certified Nursing Assistant
% of Days 19%
3 Clinical Nurse Specialist
% of Days 19%
4 Speech Language Pathologist
% of Days 83%
10 Licensed Practical Nurse
% of Days 19%
View All Staffing Data

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

Short-stay resident measures
Below average Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 93.7%
17% better than North Carolina average

North Carolina average: 79.9%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.0%
100% better than North Carolina average

North Carolina average: 1.5%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 91.8%
18% better than North Carolina average

North Carolina average: 78.1%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

32% of new residents, usually for short-term rehab.

Typical stay 11 days

Private pay

68% of new residents, often for short stays.

Typical stay 1 - 2 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 4
Medicare
2
50% of residents
Private pay or other
2
50% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Nonprofit
Operated by a nonprofit corporation.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$41.8M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$2.1M
Nonprofit Operated by a nonprofit corporation.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$41.8M Rank #4 / 84Net patient revenue — State benchmarkedThis nursing home is ranked 4th out of 84 nursing homes we track in North Carolina. Shows this facility's net patient revenue compared to the North Carolina average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$2.1M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$7.2M
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #2 / 84Payroll costs — State benchmarkedThis nursing home is ranked 2nd out of 84 nursing homes we track in North Carolina. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the North Carolina average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
$21.0M 50.1% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #35 / 84Payroll % of net patient revenue — State benchmarkedThis nursing home is ranked 35th out of 84 nursing homes we track in North Carolina. Shows payroll as a percentage of net patient revenue versus the North Carolina average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in North Carolina that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$22.9M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$43.9M
How we calculate these figures

This home is owned by Pamela Ball

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 345573

Show certification details

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed

Building type icon
Building type icon

Building Type: Two-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (68% of admissions), and a typical private pay stay runs around 1 - 2 years.

Admissions
152 total

Coverage residents most often arrive under.

Medicare 32%
Private pay 68%
Discharges
195 total

Coverage residents most often leave under.

Medicare 13%
Private pay 87%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Managed by Bert Sanders

Healthcare Administrator

Bert Sanders serves as the Healthcare Administrator at Arbor Acres since 2024. He oversees healthcare operations ensuring quality and compassionate care for residents, contributing to the community's commitment to well-being and support.

Places of interest near Arbor Acres

Address 2.6 miles from city center Info Estimated distance in miles from Winston-Salem's city center to Arbor Acres's address, calculated via Google Maps.

Calculate Travel Distance to Arbor Acres

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Address

Compare Nursing Homes around Winston-salem

Info below is compiled from CMS reports & the NC Dept. of Health & Human Services (NCDHHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The North Carolina average is: 58.6% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Homestead Hills Assisted Living ★ ★ ★ ★ ★
NH
AL
IL
MC
SNF
Winston-Salem
66
Facility 66
NC AVG 92
Rank #53 / 80
30.3%
Facility 30.3%
NC AVG 81.3%
Rank #72 / 72
-63%
5.96
Facility 5.96
NC AVG 3.98
Rank #15 / 83
 ★ ★ ★ ★ ★ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ +32%+50%
$0
Facility $0
NC AVG $74.6k
Rank #1 / 89
6
Facility 6
NC AVG 20.9
Rank #20 / 83
3.0
Facility 3.0
NC AVG 5.0
Rank #30 / 83
-20-
20
Facility 20
NC AVG 33
Rank #73 / 112
Kapson Gp, LLC
$4.8MFiscal year ending 12/2023
Facility $4.8MFiscal year ending 12/2023
NC AVG $15.7M
Rank #82 / 84
$6.3MFiscal year ending 12/2023
Facility $6.3MFiscal year ending 12/2023
NC AVG $8.2M
Rank #38 / 84
131.8%Fiscal year ending 12/2023
Facility 131.8%Fiscal year ending 12/2023
NC AVG 58.6%
Rank #7 / 84
345559
Arbor Acres ★ ★ ★ ★ ☆
NH
AL
IL
MC
SNF
Winston-Salem
6
Facility 6
NC AVG 92
Rank #76 / 80
78.3%
Facility 78.3%
NC AVG 81.3%
Rank #51 / 72
-4%- ★ ★ ★ ★ ☆ - ★ ★ ☆ ☆ ☆ -100%-
$0
Facility $0
NC AVG $74.6k
Rank #1 / 89
1
Facility 1
NC AVG 20.9
Rank #1 / 83
1.0
Facility 1.0
NC AVG 5.0
Rank #1 / 83
-5-
20
Facility 20
NC AVG 33
Rank #73 / 112
Pamela Ball
$41.8MFiscal year ending 12/2023
Facility $41.8MFiscal year ending 12/2023
NC AVG $15.7M
Rank #4 / 84
$21.0MFiscal year ending 12/2023
Facility $21.0MFiscal year ending 12/2023
NC AVG $8.2M
Rank #2 / 84
50.1%Fiscal year ending 12/2023
Facility 50.1%Fiscal year ending 12/2023
NC AVG 58.6%
Rank #35 / 84
345573
Willow Valley Center for Nursing and Rehabilitation ★ ☆ ☆ ☆ ☆
NH
AL
HOS
MC
RC
SNF
Winston-Salem (West Highlands)
230
Facility 230
NC AVG 92
Rank #1 / 80
94.6%
Facility 94.6%
NC AVG 81.3%
Rank #9 / 72
+16%
3.68
Facility 3.68
NC AVG 3.98
Rank #61 / 83
 ★ ☆ ☆ ☆ ☆ ★ ★ ☆ ☆ ☆ ★ ★ ★ ☆ ☆ -32%-7%
$275.5k
Facility $275.5k
NC AVG $74.6k
Rank #87 / 89
51
Facility 51
NC AVG 20.9
Rank #82 / 83
7.3
Facility 7.3
NC AVG 5.0
Rank #77 / 83
7218-
62
Facility 62
NC AVG 33
Rank #14 / 112
Citadel At Winston Salem LLC
$22.0MFiscal year ending 12/2023
Facility $22.0MFiscal year ending 12/2023
NC AVG $15.7M
Rank #14 / 84
$5.5MFiscal year ending 12/2023
Facility $5.5MFiscal year ending 12/2023
NC AVG $8.2M
Rank #54 / 84
24.8%Fiscal year ending 12/2023
Facility 24.8%Fiscal year ending 12/2023
NC AVG 58.6%
Rank #83 / 84
345092
Oak Forest Health and Rehabilitation Center ★ ☆ ☆ ☆ ☆
NH
AL
HOS
PC
RC
SNF
Winston-Salem
170
Facility 170
NC AVG 92
Rank #7 / 80
91.1%
Facility 91.1%
NC AVG 81.3%
Rank #18 / 72
+12%
3.37
Facility 3.37
NC AVG 3.98
Rank #72 / 83
 ★ ★ ☆ ☆ ☆ ★ ☆ ☆ ☆ ☆ ★ ☆ ☆ ☆ ☆ +8%-15%
$38.5k
Facility $38.5k
NC AVG $74.6k
Rank #67 / 89
32
Facility 32
NC AVG 20.9
Rank #72 / 83
4.0
Facility 4.0
NC AVG 5.0
Rank #43 / 83
4155-
5
Facility 5
NC AVG 33
Rank #102 / 112
-
$17.9MFiscal year ending 09/2023
Facility $17.9MFiscal year ending 09/2023
NC AVG $15.7M
Rank #20 / 84
$7.4MFiscal year ending 09/2023
Facility $7.4MFiscal year ending 09/2023
NC AVG $8.2M
Rank #31 / 84
41.7%Fiscal year ending 09/2023
Facility 41.7%Fiscal year ending 09/2023
NC AVG 58.6%
Rank #57 / 84
345443
Mill Creek Center for Nursing & Rehabilitation ★ ☆ ☆ ☆ ☆
NH
AL
HOS
MC
RC
SNF
Winston-Salem (Oldtown)
66
Facility 66
NC AVG 92
Rank #53 / 80
92.9%
Facility 92.9%
NC AVG 81.3%
Rank #14 / 72
+14%
3.33
Facility 3.33
NC AVG 3.98
Rank #75 / 83
 ★ ☆ ☆ ☆ ☆ ★ ★ ☆ ☆ ☆ ★ ★ ☆ ☆ ☆ -45%-16%
$29.9k
Facility $29.9k
NC AVG $74.6k
Rank #65 / 89
46
Facility 46
NC AVG 20.9
Rank #81 / 83
6.6
Facility 6.6
NC AVG 5.0
Rank #71 / 83
361-
24
Facility 24
NC AVG 33
Rank #67 / 112
Brittany Bailey
$8.4MFiscal year ending 12/2023
Facility $8.4MFiscal year ending 12/2023
NC AVG $15.7M
Rank #74 / 84
$3.5MFiscal year ending 12/2023
Facility $3.5MFiscal year ending 12/2023
NC AVG $8.2M
Rank #78 / 84
42%Fiscal year ending 12/2023
Facility 42%Fiscal year ending 12/2023
NC AVG 58.6%
Rank #56 / 84
345149

Rank badges are statewide and care-type specific: each nursing home is ranked against every other NC nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities

Nursing Home Explorer

Financial Assistance for
Nursing Home in North Carolina

Arbor Acres is located in Winston-Salem, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled
General North Carolina resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
NC

High demand; waitlists common in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)
General North Carolina resident.
Income Limits No strict limit; prioritizes low-income.
Asset Limits Not applicable.
NC

Limited slots; rural/urban balance.

Benefits
In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+
General NC resident (specific counties), NFLOC, safe with PACE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
NC

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+
General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.
Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year
Asset Limits Not assessed; need-based.
NC

Family can be aides; varies by county funding.

Benefits
Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled
General NC resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
NC

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General NC resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
NC

High veteran demand in rural/urban areas.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized
General NC resident, homeowner, low-income.
Income Limits (2025) ~$30,258/year 50% AMI, varies by county
Asset Limits Not strictly assessed; home value considered.
NC

Forgivable at $2,000/year; statewide via local partners.

Benefits
Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)
General NC resident, in licensed adult care home, low-income.
Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.
Asset Limits $2,000 individual
NC

Covers assisted living; counties supplement state funds.

Benefits
Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

Frequently Asked Questions about Arbor Acres

Is Arbor Acres in a walkable area?

Arbor Acres has a walk score of 20. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the occupancy rate at Arbor Acres?

Arbor Acres's occupancy is 78.3%.

How long has Arbor Acres been in business?

Arbor Acres has been operating for approximately 46 years, based on available licensing and registration records.

Are pets allowed at Arbor Acres?

Yes, Arbor Acres allows residents to bring their pets.

Does Arbor Acres operate as a for-profit or non-profit?

Arbor Acres is registered as a non-profit in NC.

What is the overall rating for Arbor Acres?

Arbor Acres received a 4-star overall rating from the CMS (Centers for Medicare and Medicaid Services). This score combines results from staffing levels, quality measures, and health inspections.

How many beds does Arbor Acres have?

Arbor Acres has 6 beds.

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