Orchard Pointe at Surprise
Assisted Living, Memory Care & Respite Care · Surprise, AZ
Orchard Pointe at Surprise
Assisted Living, Memory Care & Respite Care · Surprise, AZ
Seniors in the Surprise area of Arizona searching for a special community in their golden years can find solace in the care and compassion of Orchard Pointe. Carrying the dedication synonymous with communities under Heritage Senior Living, Orchard Pointe offers a comprehensive list of services including assisted living, memory care, and respite care. Understanding that retirees deserve to live this chapter of their lives on their terms, the friendly and professional staff of Orchard Pointe provides a sense of independence while ensuring that safety, security, and comfort are never lacking.
Around-the-clock support with daily living activities, personal care, and medical management empowers residents to invest their time as they see fit. Without stressing out about cleaning, cooking, or remembering what time you’re supposed to take medication or when you last took it, seniors at Orchard Pointe can relax in the privacy of their own living spaces, watch a movie, stop by the salon, go for a walk with their dog, or enjoy coffee exactly how they prefer, thanks to patient-centered care that this senior community prides itself on.
130-bed community Rank #64 / 522Bed count — State benchmarkedThis home is ranked 64th out of 522 homes in Arizona for bed count. Shows this facility's certified or reported bed count compared to other Arizona facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
8 years in operation Rank #247 / 533Years in operation — State benchmarkedThis home is ranked 247th out of 533 homes in Arizona for years in operation. Shows how long this facility has been in operation compared to other Arizona facilities. Longer operating histories may benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
An established community with some operational experience and growing routines.
Walk Score: 58 / 100 Rank #168 / 818Walk Score — State benchmarkedThis home is ranked 168th out of 818 homes in Arizona for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Arizona facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAssisted Living Center
StatusActive
IssuanceAugust 25, 2017
ExpirationJuly 31, 2026 Expires today
License NumberAL10472C
QualificationHealth Care
Orchard Pointe at Surprise is administered by Amy Birkel.
OwnerOrchard Pointe Operating LLC
Staffing
Key information about the people who lead and staff this community.
ContactRebecca Swan (per state records, record updated Jul 2026)
Inspection History
In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.
Inspection Score
A composite 0–100 score combining this facility's inspections, deficiencies, complaints, and enforcement actions relative to the Arizona state average. The score below shows how many points this facility sits above or below the typical Arizona assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
A composite 0–100 score combining this facility's inspections, deficiencies, complaints, and enforcement actions relative to the Arizona state average. The score below shows how many points this facility sits above or below the typical Arizona assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
16 points above the Arizona average for assisted living residences (82/100)
Inspection score: 98 out of 100. Letter grade A+. 16 points above the Arizona average for assisted living residences (82/100)
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Overall vs. AZ average
0 Worse
No metrics in this bucket.
4 Better
Metrics better than Arizona average:
• Total deficiencies (44% below)
• Deficiencies per inspection (28% below)
• Enforcement actions (100% below)
• Total complaints (50% below)
• Total deficiencies (44% below)
• Deficiencies per inspection (28% below)
• Enforcement actions (100% below)
• Total complaints (50% below)
Deficiencies
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 5 | 9 | This facility has 44% fewer total deficiencies than a typical Arizona assisted living residence (5 vs. AZ avg 9).↓ 44% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.3 | 1.8 | This facility has 28% fewer deficiencies per inspection than a typical Arizona assisted living residence (1.3 vs. AZ avg 1.8).↓ 28% better |
|
Enforcement actions
Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
| 0 | 0.9 | This facility has 100% fewer enforcement actions than a typical Arizona assisted living residence (0 vs. AZ avg 0.9).↓ 100% better |
Inspections
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 4 | 5 | This facility has had 20% fewer total inspections than the Arizona average (4 vs. AZ avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 20% fewer |
Complaints & Investigations
| This Facility | AZ Average | vs. AZ Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 3 | 6 | This facility has 50% fewer total complaints than a typical Arizona assisted living residence (3 vs. AZ avg 6).↓ 50% better Rank #316 / 482 Total complaints — State benchmarked This home is ranked 316th out of 482 homes in Arizona for complaint-related visits. Shows this facility's complaint-related visits compared to the Arizona average among 482 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking. |
What does this home offer?
Pets Allowed
Room Sizes: 421 / 505 / 545 / 605 - 620 / 822 - 835 / 983 sq. ft
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: Two-story
Transportation Services
Fitness and Recreation
Living Spaces & Floor Plans for Orchard Pointe at Surprise
Places of interest near Orchard Pointe at Surprise
1.4 miles from city center
Estimated distance in miles from Surprise's city center to Orchard Pointe at Surprise's address, calculated via Google Maps.
— 1.74 miles to nearest hospital (Banner Del E Webb Medical Center | Sun City West, AZ | Meeker Blvd.)
Calculate Travel Distance to Orchard Pointe at Surprise
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Compare Assisted Living around Surprise
Info below is compiled from the AZ Dept. of Health Services (ADHS), senior community websites & trusted data sources such as Walk Score & BBB.
Communities are listed from highest to lowest based on our ranking methodology.
| Orchard Pointe at Surprise | AL MC RC | Surprise (West Young Street) | 130
Facility
130
AZ AVG
54
Rank
#64 / 522 | Yes |
58
Facility
58
AZ AVG
37
Rank
#168 / 818 | Studio / 1 Bed / 2 Bed | 8
Facility
8
AZ AVG
11
Rank
#247 / 533 | - | Amy Birkel | 98 | 4 | 3
Facility
3
AZ AVG
6
Rank
#316 / 482 | 5 | 1.3 |
| Solana at the Park | AL | Surprise (West Parkwood Drive) | 113
Facility
113
AZ AVG
54
Rank
#103 / 522 | Yes |
52
Facility
52
AZ AVG
37
Rank
#229 / 818 | Studio / 1 Bed | 9
Facility
9
AZ AVG
11
Rank
#224 / 533 | - | Lorena Watson | 71 | 7 | 4
Facility
4
AZ AVG
6
Rank
#346 / 482 | 23 | 3.3 |
| Chaparral Winds Independent Living | AL IL MC | Surprise | 96
Facility
96
AZ AVG
54
Rank
#140 / 522 | Yes |
38
Facility
38
AZ AVG
37
Rank
#386 / 818 | Studio / 1 Bed / 2 Bed | 23
Facility
23
AZ AVG
11
Rank
#61 / 533 | - | Lisa S Wynn | 87 | 9 | 6
Facility
6
AZ AVG
6
Rank
#392 / 482 | 6 | 0.7 |
| Golden Autumn Adult Care Home | AL RC | Surprise (Legacy And Heritage At West Point Town Center) | 10
Facility
10
AZ AVG
54
Rank
#238 / 522 | No |
24
Facility
24
AZ AVG
37
Rank
#550 / 818 | Private / Shared Rooms | 17
Facility
17
AZ AVG
11
Rank
#110 / 533 | A+ | Dominika Zajac | - | 2 | 0
Facility
0
AZ AVG
6
Rank
#1 / 482 | 9 | 4.5 |
| Fellowship Square Surprise | AL IL MC | Surprise (West Bell Road) | - | Yes |
47
Facility
47
AZ AVG
37
Rank
#291 / 818 | Studio / 1 Bed / 2 Bed | 46
Facility
46
AZ AVG
11
Rank
#8 / 533 | A+ | - | - | - | - | - | - |
Financial Assistance for
Assisted Living in Arizona
Orchard Pointe at Surprise is located in Surprise, Arizona.
Here are the financial assistance programs available to residents in Arizona.
Frequently Asked Questions about Orchard Pointe at Surprise
What neighborhood is Orchard Pointe at Surprise in?
Orchard Pointe at Surprise is in the West Young Street neighborhood of Surprise.
Who is the owner of Orchard Pointe at Surprise?
Orchard Pointe at Surprise is legally operated by Orchard Pointe Operating LLC, and administered by Amy Birkel.
Is Orchard Pointe at Surprise in a walkable area?
Orchard Pointe at Surprise has a walk score of 58. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Orchard Pointe at Surprise?
According to AZ state health department records, Orchard Pointe at Surprise's license number is AL10472C.
When does Orchard Pointe at Surprise's license expire?
According to AZ state health department records, Orchard Pointe at Surprise's license expires on July 31, 2026.
How long has Orchard Pointe at Surprise been in business?
Orchard Pointe at Surprise has been operating for approximately 8 years, based on available licensing and registration records.
Are pets allowed at Orchard Pointe at Surprise?
Yes, Orchard Pointe at Surprise allows residents to bring their pets.
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