Orchard Pointe at Surprise

Overview of Orchard Pointe at Surprise

Seniors in the Surprise area of Arizona searching for a special community in their golden years can find solace in the care and compassion of Orchard Pointe. Carrying the dedication synonymous with communities under Heritage Senior Living, Orchard Pointe offers a comprehensive list of services including assisted living, memory care, and respite care. Understanding that retirees deserve to live this chapter of their lives on their terms, the friendly and professional staff of Orchard Pointe provides a sense of independence while ensuring that safety, security, and comfort are never lacking.

Around-the-clock support with daily living activities, personal care, and medical management empowers residents to invest their time as they see fit. Without stressing out about cleaning, cooking, or remembering what time you’re supposed to take medication or when you last took it, seniors at Orchard Pointe can relax in the privacy of their own living spaces, watch a movie, stop by the salon, go for a walk with their dog, or enjoy coffee exactly how they prefer, thanks to patient-centered care that this senior community prides itself on.

Facility Direct Line (623) 432-1889

130-bed community

A larger shared setting that may offer more common spaces and organized community services.

8 years in operation

An established community with some operational experience and growing routines.

Walk Score: 58 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Facility TypeAssisted Living Center

StatusActive

IssuanceAugust 25, 2017

ExpirationJuly 31, 2026

License NumberAL10472C

QualificationHealth Care

Orchard Pointe at Surprise is administered by Amy Birkel.

OwnerORCHARD POINTE OPERATING LLC

Staffing

Key information about the people who lead and staff this community.

ContactRebecca Swan

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. AZ average

Latest Inspection September 17, 2025 Modification No deficiencies

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	AZ Average	vs. AZ Avg
Enforcement actions Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.	0	0.9	This facility has 100% fewer enforcement actions than a typical Arizona assisted living residence (0 vs. AZ avg 0.9).↓ 100% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	AZ Average	vs. AZ Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	4	5	This facility has 20% fewer total inspections than a typical Arizona assisted living residence (4 vs. AZ avg 5).↓ 20% better

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	AZ Average	vs. AZ Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	3	6	This facility has 50% fewer total complaints than a typical Arizona assisted living residence (3 vs. AZ avg 6).↓ 50% better Rank #319 / 500 Total complaints — State benchmarked This home is ranked 319th out of 500 homes in Arizona. Shows this facility's complaint-related visits compared to the Arizona average among 500 comparable communities in the ranking pool. Rankings are based only on facilities in Arizona that report data for that category. Facilities without available data are excluded from the ranking.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

February 14, 2024 inspection found four deficiencies in resident medical records, acceptance of residents, and caregiver notifications and documentation after incidents.
August 28, 2024 complaint investigation found failure to designate a certified assisted living facility manager in writing.
January 17, 2025 complaint investigation and September 17, 2025 off-site review found no deficiencies and no substantiated complaints.

What does this home offer?

Pets Allowed

Room Sizes: 421 / 505 / 545 / 605 - 620 / 822 - 835 / 983 sq. ft

Housing Options: Studio / 1 Bed / 2 Bed

Building Type: Two-story

Transportation Services

Fitness and Recreation

Living Spaces & Floor Plans for Orchard Pointe at Surprise

1.4 miles from city center Estimated distance in miles from Surprise's city center to Orchard Pointe at Surprise's address, calculated via Google Maps. — 1.74 miles to nearest hospital (Banner Del E Webb Medical Center | Sun City West, AZ | Meeker Blvd.)

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The information below is reported by the Arizona Department of Health Services, Bureau of Long Term Care Licensing.


Orchard Pointe at Surprise	AL MC RC	Surprise (West Young Street)	130	Yes	58	Studio / 1 Bed / 2 Bed	8	-	Amy Birkel	4	3 Facility 3 AZ AVG 6 Rank #319 / 500
Golden Autumn Adult Care Home	AL RC	Surprise (Legacy And Heritage At West Point Town Center)	10	No	24	Private / Shared Rooms	17	A+	Dominika Zajac	2	0 Facility 0 AZ AVG 6 Rank #1 / 500
A Paradise for Parents Assisted Living & Memory Care III	AL HC MC	Surprise (Sierra Montana)	10	No	16	Private / Semi-Private Rooms	20	A+	Harold F Cranmer	1	0 Facility 0 AZ AVG 6 Rank #1 / 500
Love and Care Assisted Living	AL	Surprise (Sierra Montana)	10	No	1	Private / Semi-Private Rooms	15	A+	Ramona P Johnson	1	0 Facility 0 AZ AVG 6 Rank #1 / 500
Love and Care I Assisted Living	AL	Surprise (Dave Brown At West Point)	10	No	27	Private / Semi-Private Rooms	5	A+	Ramona P Johnson	1	0 Facility 0 AZ AVG 6 Rank #1 / 500

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Arizona Long Term Care System

ALTCS

Age 65+ or disabled

General Arizona resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Covers tribal members; rural outreach.

Benefits

In-home care (6-8 hours/day) Assisted living Nursing home care Medical services Transportation (10 trips/month)

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+

General Arizona resident, at risk of institutionalization.

Income Limits ~$2,000/month individual, varies

Asset Limits $10,000 individual

Limited funding; waitlists common.

Benefits

Homemaker services (3-5 hours/week) Respite care (up to 10 days/year) Adult day care (~$60/day)

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority

General Arizona resident, own/rent home, low-income.

Income Limits (2025) ~$2,510/month 200% of poverty level, individual

Asset Limits Not applicable; income-focused.

High demand in rural desert areas; limited annual funds.

Benefits

Insulation Weather stripping HVAC repairs (avg. $500-$1,000/year savings)

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+

General Arizona resident, very low income, able to live independently with support.

Income Limits (2025) ~$1,645/month 50% of area median income, individual, varies by county

Asset Limits $10,000 individual, excludes home if owned

Limited units; high demand in metro areas like Phoenix.

Benefits

Subsidized rent (30% of income, e.g., $300-$500/month) On-site services (housekeeping, transportation, ~$200/month value)

Arizona CARES Program

AZ CARES

Age —

General Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.

Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.

Asset Limits Not applicable; need-based.

Focus on rural access; complements ALTCS respite.

Benefits

Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled

General Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.

Income Limits Above Medicaid threshold but low-income ~$1,500-$2,500/month, varies by region

Asset Limits Not specified; income-driven eligibility.

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

Benefits

Homemaker services (3-5 hours/week) Personal care (limited hours) Respite care (up to 10 days/year) Transportation (~5 trips/month)

What neighborhood is Orchard Pointe at Surprise in?

Orchard Pointe at Surprise is in the West Young Street neighborhood of Surprise.

Who is the owner of Orchard Pointe at Surprise?

Orchard Pointe at Surprise is legally operated by Orchard Pointe Operating Llc, and administered by Amy Birkel.

Is Orchard Pointe at Surprise in a walkable area?

Orchard Pointe at Surprise has a walk score of 58. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Orchard Pointe at Surprise?

According to AZ state health department records, Orchard Pointe at Surprise's license number is AL10472C.

When does Orchard Pointe at Surprise's license expire?

According to AZ state health department records, Orchard Pointe at Surprise's license expires on July 31, 2026.

Who is the administrator of Orchard Pointe at Surprise?

Amy Birkel is the administrator of Orchard Pointe at Surprise.

How many beds does Orchard Pointe at Surprise have?

Orchard Pointe at Surprise has 130 beds.

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