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Orchard Pointe at Surprise
Assisted Living, Memory Care & Respite Care · Surprise, AZ
Entrance of Orchard Pointe at Surprise with a covered portico Exterior view of Orchard Pointe assisted living facility Exterior view of Orchard Pointe building entrance Outdoor courtyard with landscaped gardens Interior view of a salon area with styling chairs A cozy common area with seating and decor Bright and open lobby area with seating

Orchard Pointe at Surprise

Assisted Living, Memory Care & Respite Care · Surprise, AZ
15048 W Young St, Surprise, AZ 85374 View map Calculator: See prices in your area
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Overview of Orchard Pointe at Surprise

Seniors in the Surprise area of Arizona searching for a special community in their golden years can find solace in the care and compassion of Orchard Pointe. Carrying the dedication synonymous with communities under Heritage Senior Living, Orchard Pointe offers a comprehensive list of services including assisted living, memory care, and respite care. Understanding that retirees deserve to live this chapter of their lives on their terms, the friendly and professional staff of Orchard Pointe provides a sense of independence while ensuring that safety, security, and comfort are never lacking.

Around-the-clock support with daily living activities, personal care, and medical management empowers residents to invest their time as they see fit. Without stressing out about cleaning, cooking, or remembering what time you’re supposed to take medication or when you last took it, seniors at Orchard Pointe can relax in the privacy of their own living spaces, watch a movie, stop by the salon, go for a walk with their dog, or enjoy coffee exactly how they prefer, thanks to patient-centered care that this senior community prides itself on.

Facility Direct Line (623) 432-1889
Facility Direct Line (623) 432-1889
By The Numbers

Community insights.

Bed count Info A mid-sized community that may balance personal attention with shared amenities and social activities. 130 Rank #54 / 487Bed count — State benchmarkedThis home is ranked 54th out of 487 homes we track in Arizona for bed count. Shows this facility's certified or reported bed count compared to other Arizona facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Medium-capacity home · Offers a balance of services and community atmosphere.

Years of operating Info An established community with some operational experience and growing routines. This is the number of years in operation under current management. Rank #256 / 529Years in operation — State benchmarkedThis home is ranked 256th out of 529 homes we track in Arizona for years in operation. Shows how long this facility has been in operation compared to other Arizona facilities. Longer operating histories may benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
8 years
Walk Score Info Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities. Rank #161 / 740Walk Score — State benchmarkedThis home is ranked 161st out of 740 homes we track in Arizona for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Arizona facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
58 / 100

About this community

License Details

Facility TypeAssisted Living Center
IssuanceAugust 25, 2017
License NumberAL10472C
QualificationHealth Care

Ownership & Operating Entity

Orchard Pointe at Surprise is administered by Amy Birkel.

OwnerOrchard Pointe Operating LLC

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactRebecca Swan (per state records, record updated Jul 2026)

Contact Orchard Pointe at Surprise

Inspection History

In Arizona, the Department of Health Services, Bureau of Long Term Care Licensing performs regular onsite inspections and investigates complaints for all licensed residential and nursing facilities.

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Arizona state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. AZ average 0 Worse No metrics in this bucket. 5 Better Metrics better than Arizona average:
• Total deficiencies (55% below)
• Deficiencies per inspection (49% below)
• Enforcement actions (100% below)
• Total complaints (50% below)
• Complaints per year (50% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityAZ Averagevs. AZ Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 511 This facility has 55% fewer total deficiencies than a typical Arizona assisted living residence (5 vs. AZ avg 11).↓ 55% better Rank #202 / 486 Total deficiencies — State benchmarked This home is ranked 202nd out of 486 homes we track in Arizona for deficiencies. Shows this facility's deficiencies compared to the Arizona average among 486 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Deficiencies per inspection Info Average deficiencies per inspection. 1.32.55 This facility has 49% fewer deficiencies per inspection than a typical Arizona assisted living residence (1.3 vs. AZ avg 2.55).↓ 49% better Rank #208 / 486 Deficiencies per inspection — State benchmarked This home is ranked 208th out of 486 homes we track in Arizona for deficiencies per inspection. Shows this facility's deficiencies per inspection compared to the Arizona average among 486 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Enforcement actions Info Formal penalties or interventions imposed by Arizona regulators — directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management. 00.9 This facility has 100% fewer enforcement actions than a typical Arizona assisted living residence (0 vs. AZ avg 0.9).↓ 100% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityAZ Averagevs. AZ Avg
Total inspections Info Combined count of all inspections conducted at this facility. 45 This facility has had 20% fewer total inspections than the Arizona average (4 vs. AZ avg 5). More inspections can mean more regulatory scrutiny rather than worse care.↓ 20% fewer

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityAZ Averagevs. AZ Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 36 This facility has 50% fewer total complaints than a typical Arizona assisted living residence (3 vs. AZ avg 6).↓ 50% better Rank #324 / 489 Total complaints — State benchmarked This home is ranked 324th out of 489 homes we track in Arizona for complaint-related visits. Shows this facility's complaint-related visits compared to the Arizona average among 489 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Arizona that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Complaints per year Info Average complaints per year since 2024. 1.53 This facility has 50% fewer complaints per year than a typical Arizona assisted living residence (1.5 vs. AZ avg 3).↓ 50% better
Show Inspection Reports

What does this home offer?

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Pets Allowed

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Room Sizes: 421 / 505 / 545 / 605 - 620 / 822 - 835 / 983 sq. ft

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Housing Options: Studio / 1 Bed / 2 Bed

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Building Type: Two-story

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Transportation Services

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Fitness and Recreation

Living Spaces & Floor Plans for Orchard Pointe at Surprise

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Places of interest near Orchard Pointe at Surprise

Address 1.4 miles from city center Info Estimated distance in miles from Surprise's city center to Orchard Pointe at Surprise's address, calculated via Google Maps. — 1.74 miles to nearest hospital (Banner Del E Webb Medical Center | Sun City West, AZ | Meeker Blvd.)

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Compare Assisted Living around Surprise

Info below is compiled from the AZ Dept. of Health Services (ADHS), senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest-ranked to lowest-ranked based on our methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Description of bed or unit types offered (e.g. assisted living, memory care), as reported in state or facility disclosures.
Number of years the company has been in operation.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
A named contact for the facility. Hover the name to see their role — Administrator (state administrator of record or facility-provided administrator), Nursing Director, Medical Director, or Staff. The most authoritative available is shown.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Regulatory visits tied to complaints or allegations in the state file—not the same as every routine survey.
Total count of deficiencies (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of deficiencies this facility receives each time it's inspected, calculated as total deficiencies ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Orchard Pointe at Surprise
AL
MC
RC
Surprise
130
Facility 130
AZ AVG 49
Rank #54 / 487
Yes
58
Facility 58
AZ AVG 38
Rank #161 / 740
Studio / 1 Bed / 2 Bed
8
Facility 8
AZ AVG 12
Rank #256 / 529
-Amy Birkel4
3
Facility 3
AZ AVG 6
Rank #324 / 489
5
Facility 5
AZ AVG 9
Rank #202 / 486
1.3
Facility 1.3
AZ AVG 1.8
Rank #208 / 486
Chaparral Winds Independent Living
AL
IL
MC
Surprise
96
Facility 96
AZ AVG 49
Rank #118 / 487
Yes
38
Facility 38
AZ AVG 38
Rank #366 / 740
Studio / 1 Bed / 2 Bed
23
Facility 23
AZ AVG 12
Rank #71 / 529
-Lisa S Wynn8
6
Facility 6
AZ AVG 6
Rank #400 / 489
2
Facility 2
AZ AVG 9
Rank #116 / 486
0.3
Facility 0.3
AZ AVG 1.8
Rank #96 / 486
The Oasis at Fellowship Square Surprise
AL
IL
MC
NH
SNF
Surprise
88
Facility 88
AZ AVG 49
Rank #128 / 487
No
36
Facility 36
AZ AVG 38
Rank #389 / 740
Studio / Private / 1 Bed Rooms
8
Facility 8
AZ AVG 12
Rank #276 / 529
-Alicia Juarez4
2
Facility 2
AZ AVG 6
Rank #273 / 489
7
Facility 7
AZ AVG 9
Rank #249 / 486
1.8
Facility 1.8
AZ AVG 1.8
Rank #246 / 486
Paradise for Parents Quality Care
AL
HOS
Surprise (Litchfield Manor)
10
Facility 10
AZ AVG 49
Rank #203 / 487
No
31
Facility 31
AZ AVG 38
Rank #432 / 740
Private / Semi-Private Rooms
9
Facility 9
AZ AVG 12
Rank #235 / 529
-Denisa Kaporalis4
1
Facility 1
AZ AVG 6
Rank #182 / 489
2
Facility 2
AZ AVG 9
Rank #116 / 486
0.5
Facility 0.5
AZ AVG 1.8
Rank #111 / 486
Love and Care I Assisted Living
AL
Surprise (Dave Brown At West Point)
10
Facility 10
AZ AVG 49
Rank #203 / 487
No
27
Facility 27
AZ AVG 38
Rank #483 / 740
Private / Semi-Private Rooms
15
Facility 15
AZ AVG 12
Rank #147 / 529
A+Ramona P Johnson2
0
Facility 0
AZ AVG 6
Rank #1 / 489
1
Facility 1
AZ AVG 9
Rank #89 / 486
0.5
Facility 0.5
AZ AVG 1.8
Rank #111 / 486

Rank badges are statewide: each community is ranked against every AZ community we track that reports that metric, not just the 5 on this page. See how we rank facilities

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Financial Assistance for
Assisted Living in Arizona

Orchard Pointe at Surprise is located in Surprise, Arizona.
Here are the financial assistance programs available to residents in Arizona.

Get Financial aid guidance

Arizona Long Term Care System

ALTCS

Age 65+ or disabled
General Arizona resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
AZ

Covers tribal members; rural outreach.

Benefits
In-home care (6-8 hours/day) Assisted living Nursing home care Medical services Transportation (10 trips/month)

Non-Medical Home and Community Based Services

AZ DES Non-Medical HCBS

Age 60+
General Arizona resident, at risk of institutionalization.
Income Limits ~$2,000/month individual, varies
Asset Limits $10,000 individual
AZ

Limited funding; waitlists common.

Benefits
Homemaker services (3-5 hours/week) Respite care (up to 10 days/year) Adult day care (~$60/day)

Weatherization Assistance Program (WAP)

AZ WAP

Age 60+ priority
General Arizona resident, own/rent home, low-income.
Income Limits (2025) ~$2,510/month 200% of poverty level, individual
Asset Limits Not applicable; income-focused.
AZ

High demand in rural desert areas; limited annual funds.

Benefits
Insulation Weather stripping HVAC repairs (avg. $500-$1,000/year savings)

Section 202 Supportive Housing for the Elderly

AZ Section 202

Age 62+
General Arizona resident, very low income, able to live independently with support.
Income Limits (2025) ~$1,645/month 50% of area median income, individual, varies by county
Asset Limits $10,000 individual, excludes home if owned
AZ

Limited units; high demand in metro areas like Phoenix.

Benefits
Subsidized rent (30% of income, e.g., $300-$500/month) On-site services (housekeeping, transportation, ~$200/month value)

Arizona CARES Program

AZ CARES

Age —
General Caregivers of Arizona residents 60+ needing help with 3+ daily activities; no caregiver age limit.
Income Limits No strict limit; cost-sharing above ~$2,500/month threshold.
Asset Limits Not applicable; need-based.
AZ

Focus on rural access; complements ALTCS respite.

Benefits
Respite care (up to 10 days/year) Counseling (4-6 sessions/year) Training (2-3 workshops/year) Supplies (~$200/year)

AZ DES Non-Medical Home and Community Based Services (HCBS)

AZ DES Non-Medical HCBS

Age 60+ or disabled
General Arizona resident, need assistance with daily activities, not eligible for Medicaid/ALTCS.
Income Limits Above Medicaid threshold but low-income ~$1,500-$2,500/month, varies by region
Asset Limits Not specified; income-driven eligibility.
AZ

Targets those ineligible for ALTCS; prioritizes rural and tribal areas.

Benefits
Homemaker services (3-5 hours/week) Personal care (limited hours) Respite care (up to 10 days/year) Transportation (~5 trips/month)

Frequently Asked Questions about Orchard Pointe at Surprise

Who is the owner of Orchard Pointe at Surprise?

Orchard Pointe at Surprise is legally operated by Orchard Pointe Operating LLC, and administered by Amy Birkel.

Is Orchard Pointe at Surprise in a walkable area?

Orchard Pointe at Surprise has a walk score of 58. Somewhat walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Orchard Pointe at Surprise?

According to AZ state health department records, Orchard Pointe at Surprise's license number is AL10472C.

How long has Orchard Pointe at Surprise been in business?

Orchard Pointe at Surprise has been operating for approximately 8 years, based on available licensing and registration records.

Are pets allowed at Orchard Pointe at Surprise?

Yes, Orchard Pointe at Surprise allows residents to bring their pets.

Who is the administrator of Orchard Pointe at Surprise?

Amy Birkel is the administrator of Orchard Pointe at Surprise.

How many beds does Orchard Pointe at Surprise have?

Orchard Pointe at Surprise has 130 beds.

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