Resorts at Pooler
Resorts at Pooler, located in scenic Chatham County, is a family-owned and operated community dedicated to providing outstanding rehabilitative services, long-term care, respite care, and hospice services. With a focus on superior care and quicker recoveries, Resorts at Pooler boasts an expert, caring, and warm team committed to ensuring each resident receives the treatment and service they deserve. The community offers a beautiful environment, therapy by an experienced team, and a full recreation program, ensuring that every stay, regardless of duration, is of superior comfort and enjoyment.
Resorts at Pooler’s comprehensive care includes subacute rehabilitation, long-term care, respite care, and hospice services. Their admission process is designed to be simple, accepting admissions 24/7 and working with Medicare, Medicaid, and many private insurance plans. The professional team helps maximize clients’ Medicare benefits and fully understand the Medicaid application process. At Resorts at Pooler, residents can expect five-star service and care in a comfortable, compassionate, and caring environment.
Staffing
Data period: Q2 2026 (April 1 – June 30, 2026).
Nursing care per resident per day and state rankings: CMS Provider Information.
Headcount, shifts and contractors: CMS Payroll-Based Journal (PBJ).
Resident count: CMS Long-Term Care Facility Characteristics (data as of Sep 2026).
Standout metric: Physical therapist is +224% above Georgia average
1 of 6 metrics below Georgia average
Daily care time per resident, by role
US average: 41m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 41m
US average: 52m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 52m
US average: 2h 21m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 2h 21m
US average: 4m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 4m
US average: 3h 26m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 3h 26m
US average: 29m.Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse. US 29m
Headcount
98.1% of staff hours were worked by the facility's own employees
Georgia average: 94.3% · Contractors this quarter: Feeding Assistant (1), Medical Director (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
Community insights.
Medium-capacity home · Offers a balance of services and community atmosphere.
Based on 84.8 residents and 122 beds. Source: CMS Provider Information, average daily residents (data as of Oct 2026)
About This Community
Resorts at Pooler is administered by Stephanie Bush.
CMS Health Inspection History
ALM Inspection Grade
3 points below the Georgia average for CMS-certified facilities (84/100)
Category breakdown
Citations
Typical
55 severity-weighted points (18 deficiencies) · 8% higher than the typical CMS-certified GA facility (median: 51)
Enforcement
Typical
1 enforcement action · above the typical CMS-certified GA facility (median: 0) · $4,017 in fines
Persistence
Typical
45 days to fix issues · slower than the typical CMS-certified GA facility (median: 44)
Citation severity
Latest inspection: Dec 07, 2025 · 6 citations, all corrected
Most cited category: Resident Rights, 5 of 18 citations · 6 categories in total
Citations history
Most recent firstTop deficiency categories
Share of 18 citationsHow citations are counted
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
8 of 18 citations resulted from standard inspections; 4 of 18 resulted from complaint investigations; and 6 of 18 came from combined inspections (standard and complaint).
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Source
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Show Inspection Reports
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Oct 2026
1 penalty in the past 3 years
Latest: Jun 16, 2024 · $4,017 civil money penalty
Penalty history · past 3 years
Fine amount comparison
Totals count every penalty on record; the history lists the past 3 years. Georgia and US averages are among facilities with a penalty on record.
A civil money penalty is a fine for noncompliance, per day or per instance. A payment denial stops Medicare/Medicaid payments for new residents until issues are fixed.
Quality of care over time
How residents at this home fare on health outcomes and preventive care, compared with the Georgia average.
13 long-stay measures: 10 better, 2 worse, 1 near GA average
8 short-stay measures: 2 better, 1 worse, 2 near GA average, 3 compared with US only
Long-stay residents
People who live at the home · 13 measures
Daily care & independence
Safety & clinical stability
Physical & mental health
Preventive care
Hospital & emergency visits
Short-stay residents
Rehab and recovery after a hospital stay · 8 measures
Daily care & independence
Safety & clinical stability
Physical & mental health
Preventive care
Hospital & emergency visits
Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
Money and staffing.
Resorts at Pooler’s finances from its CMS cost report for the fiscal year ending December 2024, compared with 164 Georgia nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.
Is it financially stable?
Losing money on care, and more than last year
−30.8% operating margin
−9.2 pts vs prior year
An operating loss in 7 of the last 8 reported years. Other income ($0.2M) trims the net loss to −$2.2M. Watch for cost-cutting that reaches staffing.
Does it invest in staff?
Spends more on payroll than most Georgia homes
62.1% payroll share of revenue
GA average 56.1%Rank #27 / 164Payroll % of net patient revenue — State benchmarked This nursing home is ranked 27th out of 164 nursing homes we track in Georgia for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Georgia average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Georgia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll rose $0.8M while revenue rose $0.4M. Check hours per resident in the staffing section to confirm it reaches the floor.
FY 2024 scorecard
Each row shows the FY 2024 figure, the change since the prior report, the trend, and how it compares with Georgia homes.
Revenue & profit
Losing money on care
| Metric | FY 2024 | vs prior year | Trend 2016 → 2024Trend | GA median | Compared with GA homesRank in GA | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $8.1M | +$0.4M | Trend 20162024 | GA median $10.4M | Rank in GA Rank #113 / 164Net patient revenue — State benchmarked This nursing home is ranked 113th out of 164 nursing homes we track in Georgia for net patient revenue. Shows this facility's net patient revenue compared to the Georgia average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Georgia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 31% of homes | Below GA median Higher net patient revenue than 31% of GA homes that filed a recent report. Revenue mostly follows how big a home is. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $10.6M | +$1.2M | Trend 20162024 | GA median $11.3M | Rank in GA Rank #92 / 164Operating expenses — State benchmarked This nursing home is ranked 92nd out of 164 nursing homes we track in Georgia for operating expenses. Shows everything it cost to run the home — staff, supplies, rent, admin — compared with other Georgia homes reporting a recent fiscal year. Expenses in dollars mostly follow how big a home is, so this compares size, not efficiency; read it next to operating margin. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Georgia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 44% of homes | Exceeds revenue Operating expenses are higher than net patient revenue, so resident care runs at a loss. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | −$2.5M | −$0.8M | Trend 20162024 | GA median −$0.1M | Rank in GA Rank #155 / 164Net patient income — State benchmarked This nursing home is ranked 155th out of 164 nursing homes we track in Georgia for net patient income. Shows net patient revenue minus operating expenses, compared with other Georgia homes reporting a recent fiscal year. Homes that lost money on care are in the pool too, so a rank in the bottom half usually means a loss. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Georgia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 6% of homes | Loss, widening Resident care lost money this year, more than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | −30.8% | −9.2 pts | Trend 20162024 | GA median −1.3% | Rank in GA Rank #153 / 164Operating margin — State benchmarked This nursing home is ranked 153rd out of 164 nursing homes we track in Georgia for operating margin. Shows net patient income as a share of net patient revenue, compared with other Georgia homes reporting a recent fiscal year. Unlike the dollar figures it does not follow size, so it is the fairest comparison of financial health between a small home and a large one. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Georgia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 7% of homes | Loss A negative margin means resident care costs more than it earns. |
| Other income Money not from resident care: investments, grants, services. | $0.2M | — | Trend — | GA median $0.1M | Rank in GA Rank #27 / 162Other income — State benchmarked This nursing home is ranked 27th out of 162 nursing homes we track in Georgia for other income. Shows income from outside resident care — investments, grants, rentals, services — compared with other Georgia homes reporting a recent fiscal year. It is not part of net patient revenue; a high rank here can offset a loss on care. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Georgia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 84% of homes | Offsets part of the loss Income from outside resident care covers part of the loss on care. |
| Net income The bottom line after other income. | −$2.2M | −$0.6M | Trend — | GA median $0.0M | Rank in GA Rank #161 / 164Net income — State benchmarked This nursing home is ranked 161st out of 164 nursing homes we track in Georgia for net income. Shows the bottom line after other income, compared with other Georgia homes reporting a recent fiscal year. Homes with a net loss are in the pool too, so a rank in the bottom half usually means a loss. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Georgia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 2% of homes | Loss The bottom line is below zero even after other income. |
Staffing spend
Spends more of revenue on staff than most Georgia homes
| Metric | FY 2024 | vs prior year | Trend 2016 → 2024Trend | GA median | Compared with GA homesRank in GA | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $5.0M | +$0.8M | Trend 20162024 | GA median $5.5M | Rank in GA Rank #92 / 164Payroll costs — State benchmarked This nursing home is ranked 92nd out of 164 nursing homes we track in Georgia for payroll costs. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Georgia average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Georgia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 44% of homes | Below GA median Higher payroll than 44% of GA homes. Payroll in dollars mostly follows how big a home is, so this compares size, not staffing levels. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 62.1% | +7.1 pts | Trend 20162024 | GA median 51.6% | Rank in GA Rank #27 / 164Payroll % of net patient revenue — State benchmarked This nursing home is ranked 27th out of 164 nursing homes we track in Georgia for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the Georgia average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in Georgia that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 84% of homes | 6.0 pts over GA average The GA average is 56.1% of revenue. Within 3 points of it reads as near the average. |
Charts, 2016–2024 2 charts · GA benchmark drawn as a dashed line
Revenue, expenses and income
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income No report
Where revenue goes
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the Georgia payroll average.
% of net patient revenue
Payroll share Operating margin GA payroll average No report
Year-by-year data, 2016–2024 every reported year · latest first, scroll sideways
| Metric | 2016 | 2017 | 2018 | 2019no report | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|---|---|---|
| Net patient revenue | $6.2M | $5.9M | $5.8M | $7.3M | $6.7M | $7.8M | $7.7M | $8.1M | |
| Operating expenses | $6.1M | $6.1M | $6.0M | $8.0M | $7.5M | $8.7M | $9.4M | $10.6M | |
| Net patient income | $0.1M | −$0.2M | −$0.2M | −$0.7M | −$0.8M | −$0.9M | −$1.7M | −$2.5M | |
| Operating margin | 2.1% | −2.8% | −4.2% | −9.5% | −11.8% | −11.5% | −21.5% | −30.8% | |
| Net income | $0.1M | −$0.2M | −$0.2M | $0.1M | $0.6M | −$0.9M | −$1.6M | −$2.2M | |
| Payroll costs | $3.0M | $3.2M | $3.1M | $2.7M | $2.7M | $3.3M | $4.2M | $5.0M | |
| Payroll share of revenue | 47.7% | 53.6% | 54.1% | 36.5% | 40.5% | 42.1% | 55.0% | 62.1% | |
| Beds | 86 | 86 | 86 | 100 | 100 | 100 | 100 | 100 | |
| Gross revenue | $6.9M | $6.8M | $7.5M | $7.8M | $6.7M | $8.7M | $7.8M | $8.8M | |
| Salaries | $2.6M | $2.7M | $2.6M | $2.3M | $2.4M | $3.0M | $3.8M | $4.6M | |
| Wage-related costs | $0.4M | $0.5M | $0.5M | $0.3M | $0.3M | $0.3M | $0.4M | $0.4M | |
| Contract labor | $0.7M | $0.4M | $0.6M | — | — | — | — | — | |
| Other operating costs | $3.1M | $2.9M | $2.9M | $5.3M | $4.8M | $5.4M | $5.1M | $5.5M | |
| Net patient revenue per day | $219 | $210 | $212 | $249 | $256 | $285 | $277 | $292 | |
| Cost per day | $214 | $216 | $221 | $273 | $286 | $318 | $336 | $382 | |
| Average length of stay | 217.9 days | 193.8 days | 236.2 days | 148.6 days | 116.1 days | 106.9 days | 113.7 days | 107.5 days |
Showing 2024–2022 · scroll sideways for 6 earlier years
Earlier and partial years are in the download. Download CSV
Who this home usually serves
Residents split by who pays for their care: Medicare, Medicaid, or private pay and other sources.Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Resorts at Pooler Reviews
Places of interest near Resorts at Pooler
0.5 miles from city center
Estimated distance in miles from Pooler's city center to Resorts at Pooler's address, calculated via Google Maps.
— 1.06 miles to nearest hospital (Fresh Heads Lice Removal - Savannah)
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Financial Assistance for
Nursing Home in Georgia
Resorts at Pooler is located in Pooler, Georgia.
Here are the financial assistance programs available to residents in Georgia.




