Brookdale Lake Highlands

Brookdale Lake Highlands is an Assisted Living Home in Texas

Brookdale Lake Highlands is an Assisted Living Home in Texas

Brookdale Lake Highlands

9715 Plano Rd, Dallas, TX 75238 View Map

Brookdale Lake Highlands is an Assisted Living Home in Texas

Brookdale Lake Highlands is an Assisted Living Home in Texas

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Overview of Brookdale Lake Highlands

Brookdale Lake Highlands is a highly recognized assisted living and memory care community in Dallas, TX, that offers 24-hour care. With pet-friendly accommodations, older adults still have the lifestyle of their preferences and feel a sense of familiarity. Brookdale Health Plus is also offered to care for residents’ chronic conditions. The community helps residents experience a better quality of life in retirement through personalized care plans tailored to their unique needs. 

Arts and crafts, gardening, and piano are some of the community’s variety of lifestyle offerings, providing residents with opportunities to explore new interests and interact with peers. A spacious courtyard, serene walking paths, and a porch allow residents to have a moment for themselves. BB Owen Park and public transportation are situated nearby, providing the utmost convenience for visitors and family members. This senior living community in Texas is one of U.S. News & World Report’s best assisted living and best memory care, as reflected by its high-quality services. 

214-343-7445
What you will love about this neighborhood
  • Ideally situated in the middle-class community of Lake Highlands in Northeast Dallas, this location can easily access White Rock Lake for recreation.
  • Dallas Arboretum & Botanical Gardens and Lake Highlands Town Center are located within 5 miles of the neighborhood, ensuring residents’ enjoyment and wellness.
  • Home to the 87-acre Fair Park that features Art Deco architecture, the neighborhood has come a long way from its ranch-style residences to housing plenty of cultural attractions.

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 116
Bed community size
116-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
48 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 60 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License Status
LICENSED
Facility Type
Assisted Living
License Expiration
January 10, 2027

Additional licensing details

License number: 148018
Year opened: 11/12/2014
County: DALLAS

Ownership & operating entity

Brookdale Lake Highlands is legally operated by ESC-NGH, L.P., and administrated by ROCIO VEGA.

Owner: ESCNGH, LP
Ownership type: LIMITED PARTNERSHIP

Type Of Units

Alzheimer's Units
26 units
Total beds
116 units

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Ms. Denise Warren, Interim CEO
Administrator email: [email protected]

Care Services

Provides Memory Care
Alzheimer's Certification

What does this home offer?

Pets allowed icon
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Pets Allowed: Yes, Pets Allowed

Room sizes icon
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Room Sizes: 260 / 350 / 400 sq. ft.

Housing options icon
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Housing Options: Studio / Alcove / Suite

Building type icon
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Building Type: Single-story

Transportation services icon
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Transportation Services

Fitness and recreation icon
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Fitness and Recreation

Types of Care at Brookdale Lake Highlands

Assisted Living Memory Care
Contact Brookdale Lake Highlands

Inspection History

In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.

Results

2 with citations

0 without citations

Texas average: 45 visits/inspections

Texas average: 9 complaint visits

Texas average: 28 inspections

Texas average: 2 inspections with citations

11 citations

2 health citations 9 life safety citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Texas average: 6 citations

Texas average: 2 health citations

Texas average: 6 life safety citations

0 enforcement actions

Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety or regulatory standards.

Texas average: 1 enforcement action

Inspection Report Summary for Brookdale Lake Highlands

BROOKDALE LAKE HIGHLANDS underwent a comprehensive inspection on December 13, 2021, resulting in 11 state standard violations. The Health Code section listed two deficiencies, both of which were corrected by December 23, 2021. These issues related to fire drills and documentation. In contrast, the Life Safety Code section cited nine deficiencies, all of which dated back to February 26, 2020. Corrective actions for these issues were completed between March 18 and 20, 2020. The majority of these violations fell under themes of building maintenance, fire safety, and pest control. No enforcement actions were found in relation to this inspection.

Comparison Chart

The information below is reported by the Texas Health and Human Services Commission.
Compare Assisted Living around Dallas
Brookdale Lake Highlands
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

Dallas
116
Yes
A+
60
ESC-NGH, L.P.
-
-
-
-
-
-
-
-
-
-
Studio / Alcove / Suite
Sunrise on Hillcrest
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Dallas
115
Yes
-
24
SZR HILLCREST SENIOR LIVING, LLC
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed
Ventana by Buckner
SNF

Nursing Home 24/7 care needed

AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Dallas
72
Yes
-
77
BUCKNER SENIOR LIVING
67.4%
$11,428,677.00
$10,149,417.00
88.8%
55.50
5/5
6.1247
4/5
5/5
4/5
Studio / 1 Bed / 2 Bed / 3 Bed
New Horizon Homes – Dallas
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Dallas
8 Residents
No
-
50
-
-
-
-
-
-
-
-
-
-
-
Private Rooms
Griffin’s Homecare Haven
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Dallas
-
No
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / Alcove / Suite

Brookdale Lake Highlands Home Overview

Get to know the community with a high-definition video tour
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Watch this video about life at Brookdale Lake Highlands
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Living Spaces & Floor Plans

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Places of interest near Brookdale Lake Highlands

Address 18.0 miles from city center

Address 9715 Plano Rd, Dallas, TX 75238

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Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

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Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Claim What’s Yours: Financial Aid for Texas Seniors

Program
State Program Name
Eligibility
Benefits
Community Care for the Aged and Disabled (CCAD)
TX Medicaid CCAD
  • General: Age 65+ or disabled, Texas resident, Medicaid-eligible, care need (not always nursing home level).
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • TX Specifics: Large state; rural access challenges.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home aides.
Texas Community Care Services
  • General: Age 60+, Texas resident, at risk of decline.
  • Income Limits: ~$2,000/month (individual, varies).
  • Asset Limits: $5,000 (individual).
  • TX Specifics: Limited funding; high demand in urban areas.
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Area Agency on Aging (AAA) Services
  • General: Age 60+, TX resident; no income/asset limits.
  • Income Limits (2025): None; donations encouraged.
  • Asset Limits: Not assessed.
  • TX Specifics: 28 AAAs; includes Meals on Wheels in some areas.
  • Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Medicare Savings Program (MSP)
Texas Medicare Savings Program
Official government program page
  • General: Age 65+ or disabled, TX resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • TX Specifics: Includes Extra Help for Part D; no waitlist.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Low-Income Home Energy Assistance Program (LIHEAP)
Texas Comprehensive Energy Assistance Program (CEAP)
  • General: Age 60+ prioritized, TX resident, low-income.
  • Income Limits (2025): ~$3,970/month (185% FPL).
  • Asset Limits: Not assessed.
  • TX Specifics: Priority for elderly/disabled; covers gas, electric, propane.
  • Services: Heating/cooling aid ($300-$1,000/season), emergency aid ($500 max).
Family Caregiver Support Program (FCSP)
Texas Family Caregiver Support Program
  • General: Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.
  • Income Limits (2025): No strict cap; prioritizes low-income (~$24,980/year).
  • Asset Limits: Not assessed.
  • TX Specifics: High rural demand; includes grandparent caregivers.
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Senior Community Service Employment Program (SCSEP)
  • General: Age 55+, unemployed, low-income, TX resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified.
  • TX Specifics: Priority for veterans, rural residents; AARP partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Texas VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, TX resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth).
  • TX Specifics: High veteran population; supports rural/urban needs.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Property Tax Exemption for Seniors
Texas Senior Property Tax Exemption
Official government program page
  • General: Age 65+, TX resident, homeowner (homestead).
  • Income Limits (2025): None; tax-based eligibility.
  • Asset Limits: Not assessed.
  • TX Specifics: $25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.
  • Services: Tax exemption or freeze (~$500-$1,000/year savings).
Senior Farmers’ Market Nutrition Program (SFMNP)
Texas SFMNP
  • General: Age 60+, TX resident, low-income.
  • Income Limits (2025): ~$2,322/month (185% FPL).
  • Asset Limits: Not assessed.
  • TX Specifics: Vouchers (~$50/season); serves ~20,000 via 28 AAAs.
  • Services: Vouchers (~$50/season) for produce at farmers’ markets.

Claim What’s Yours Financial Aid for Texas Seniors

TX Medicaid CCAD

Community Care for the Aged and Disabled (CCAD)

Requirements:
  • General:
    Age 65+ or disabled, Texas resident, Medicaid-eligible, care need (not always nursing home level).
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • TX Specifics:
    Large state; rural access challenges.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home aides.
TX CCS

Texas Community Care Services

Requirements:
  • General:
    Age 60+, Texas resident, at risk of decline.
  • Income Limits:
    ~$2,000/month (individual, varies).
  • Asset Limits:
    $5,000 (individual).
  • TX Specifics:
    Limited funding; high demand in urban areas.
Benefits without Contact:
  • Services: In-home care (3-5 hours/week), respite (up to 10 days/year), transportation (~5 trips/month).
Texas AAA Services

Area Agency on Aging (AAA) Services

Requirements:
  • General:
    Age 60+, TX resident; no income/asset limits.
  • Income Limits (2025):
    None; donations encouraged.
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    28 AAAs; includes Meals on Wheels in some areas.
Benefits without Contact:
  • Services: Meals (~$5-$7/meal), transportation, homemaker services (~4 hours/week), respite (~5 days/year), legal aid.
Texas Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, TX resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • TX Specifics:
    Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Texas Comprehensive Energy Assistance Program (CEAP)

Low-Income Home Energy Assistance Program (LIHEAP)

Requirements:
  • General:
    Age 60+ prioritized, TX resident, low-income.
  • Income Limits (2025):
    ~$3,970/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    Priority for elderly/disabled; covers gas, electric, propane.
Benefits without Contact:
  • Services: Heating/cooling aid ($300-$1,000/season), emergency aid ($500 max).
Texas Family Caregiver Support Program

Family Caregiver Support Program (FCSP)

Requirements:
  • General:
    Caregivers of 60+ needing care or 55+ caregivers of others; TX resident; 2+ ADLs.
  • Income Limits (2025):
    No strict cap; prioritizes low-income (~$24,980/year).
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    High rural demand; includes grandparent caregivers.
Benefits without Contact:
  • Services: Respite (4-6 hours/week or 5 days/year), adult day care ($60/day), training, supplies (~$500/year).
Texas SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, TX resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified.
  • TX Specifics:
    Priority for veterans, rural residents; AARP partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Texas VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, TX resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth).
  • TX Specifics:
    High veteran population; supports rural/urban needs.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Texas Senior Property Tax Exemption

Property Tax Exemption for Seniors

Requirements:
  • General:
    Age 65+, TX resident, homeowner (homestead).
  • Income Limits (2025):
    None; tax-based eligibility.
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    $25,000+ exemption; optional freeze in some counties; saves ~$500-$1,000/year.
Benefits without Contact:
  • Services: Tax exemption or freeze (~$500-$1,000/year savings).
Texas SFMNP

Senior Farmers’ Market Nutrition Program (SFMNP)

Requirements:
  • General:
    Age 60+, TX resident, low-income.
  • Income Limits (2025):
    ~$2,322/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • TX Specifics:
    Vouchers (~$50/season); serves ~20,000 via 28 AAAs.
Benefits without Contact:
  • Services: Vouchers (~$50/season) for produce at farmers’ markets.
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