The Phoenix at James Creek

Q: What is the best email address for The Phoenix at James Creek?

The team at The Phoenix at James Creek can be reached at Matthew.Summerville@phoenixsrliving.com.

Overview of The Phoenix at James Creek

Operating since 2019 in Cumming, Georgia’s Forsyth County, The Phoenix at James Creek operates as a 103-bed community under Phoenix SL (52-facility multi-state operator) and is administered by Matthew Summerville.

The facility offers independent living, assisted living, memory care, and respite care accommodations in one- and two-bedroom apartments. Pets are allowed. Staffing is available 24 hours.

Amenities encompass fitness and wellness programming, chef-prepared dining, emergency response pendants, transportation, a saltwater pool, recreational spaces, a library, a media center, a vegetable garden, a covered patio, and a dog park.

Walk Score 2 (car-dependent); 6.9 miles from city center; 4.2 miles from Northside Hospital Forsyth.

Georgia regulatory inspection records from March 2019 through October 2025 document 15 separate inspections and 10 total deficiencies. Per comparison metrics: deficiency count 52% below Georgia’s 21-facility average; annual deficiency rate 53% below the state’s 3-per-year average; per-inspection deficiency rate 67% below the state’s 2.1-per-inspection average. Notably, the facility underwent 50% more inspections than the state average (15 vs. 10), signaling heightened oversight.

Deficiency clustering occurred in 2021: nine regulatory citations spanning two separate inspections addressed staff infection control training gaps, TB screening documentation failures, two instances of incomplete criminal background checks, medication aide certification verification failure, medication record deficiencies, inadequate resident care response times, and failure to communicate care/medication changes or adverse condition notifications to family representatives. In July 2023, a single substantiated deficiency documented a personal property security breach: a resident’s wallet containing $500 disappeared on May 24, 2023 (per video evidence); the wallet returned later but without the money; staff involvement was suspected but not explicitly confirmed in findings.

From August 2023 onward, twelve consecutive complaint investigations uncovered zero violations. The facility’s most recent inspection (October 1, 2025) found no deficiencies.

The Phoenix at James Creek operates a substantial residential community with demonstrated correction of 2021 operational gaps; current compliance trajectory shows sustained zero-deficiency investigative outcomes since mid-2023, though the facility experienced heightened scrutiny relative to peers.

(470) 839-3549

103-bed community

A larger shared setting that may offer more common spaces and organized community services.

7 years in operation

An established community with some operational experience and growing routines.

Walk Score: 2 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Facility TypeAssisted Living Community

StatusLicensed

IssuanceMarch 26, 2019

CountyForsyth

The Phoenix at James Creek is administrated by Matthew Summerville.

Email [email protected]

Since 2019 · 7 years of data 10 deficiencies 15 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2019 vs. Georgia state average

Overall vs. GA average

Latest Inspection October 1, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	GA Average	vs. GA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	10	21	This facility has 52% fewer total deficiencies than a typical Georgia assisted living residence (10 vs. GA avg 21).↓ 52% better
Deficiencies per year Average deficiencies per year since 2019.	1.4	3	This facility has 53% fewer deficiencies per year than a typical Georgia assisted living residence (1.4 vs. GA avg 3).↓ 53% better
Deficiencies per inspection Average deficiencies per inspection.	0.7	2.1	This facility has 67% fewer deficiencies per inspection than a typical Georgia assisted living residence (0.7 vs. GA avg 2.1).↓ 67% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	GA Average	vs. GA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	15	10	This facility has 50% more total inspections than a typical Georgia assisted living residence (15 vs. GA avg 10).↑ 50% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

October 1, 2025 complaint inspection found no rule violations or deficiencies related to complaints GA00222515 and GA0034356.
July 14, 2023 complaint investigation substantiated a failure to secure resident property, including missing $500 from a wallet suspected taken by staff.
August 9, 2021 complaint investigation cited six deficiencies involving medication aide certification, resident care delays, communication failures, and incomplete medication records.

Show Inspection Reports

What does this home offer?

Pets Allowed

Housing Options: 1 Bed / 2 Bed

Building Type: 3-story

Transportation Services

Fitness and Recreation

Type of Rooms Available

1 Bed

2 Bed

Living Spaces & Floor Plans for The Phoenix at James Creek

The Phoenix At James Creek 1 Bed

The Phoenix At James Creek 2 Bed

The Phoenix At James Creek 1 Bed B

6.9 miles from city center Estimated distance in miles from Cumming's city center to The Phoenix at James Creek's address, calculated via Google Maps. — 4.2 miles to nearest hospital (Northside Hospital Forsyth)

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Community Care Services Program

Georgia Medicaid CCSP

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High rural demand; waitlists possible.

Benefits

Personal care (5-7 hours/day) Adult day care (~$75/day) Respite (240 hours/year) Meals

Respite Care Program

Georgia NFCSP Respite

Age Caregiver of someone 60+ (or with dementia)

General Georgia resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Focus on metro and rural balance.

Benefits

In-home aide (4-6 hours/day) Adult day care (~$75/day) Facility stay (up to 5 days)

Home and Community Services (HCS)

Georgia Home and Community Services (Non-Medicaid)

Age 60+

General Georgia resident, functionally impaired, at risk of nursing home placement.

Income Limits (2025) No strict limit; prioritizes ~$41,000/year; cost-sharing for higher incomes.

Asset Limits Not specified; need-based.

Non-Medicaid; AAA-managed.

Benefits

Personal care (4-6 hours/day) Homemaker Adult day care ($80/day) Respite (~5 days/year)

Medicare Savings Program (MSP)

Georgia Medicare Savings Program

Age 65+ or disabled

General Georgia resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI).

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; entitlement benefit.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Program of All-Inclusive Care for the Elderly (PACE)

Georgia Medicaid PACE

Age 55+

General Georgia resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited areas (e.g., Macon, Augusta).

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

SOURCE (Service Options Using Resources in a Community Environment)

Georgia Medicaid SOURCE Program

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, frail but not necessarily nursing home-level.

Income Limits (2025) ~$914/month (SSI level); QIT allowed.

Asset Limits $2,000 (individual), $3,000 (couple).

Enhanced primary care model; statewide via 12 sites.

Benefits

Personal care (4-6 hours/day) Case management Adult day health ($80/day) Respite (limited)

Optional State Supplementation (OSS)

Georgia Optional State Supplementation

Age 65+ or disabled

General Georgia resident, in approved facility, low-income/SSI recipient.

Income Limits (2025) ~$1,004/month including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

~$20-$489/month based on facility type.

Benefits

Cash (~$20-$489/month) for room/board in personal care homes

Compare Assisted Living around Cumming

The information below is reported by the Georgia Department of Community Health, Healthcare Facility Regulation Division.


Oaks at Post Road	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Cumming	110 Facility 110 GA AVG 88 Rank #155 / 672	No	11 Facility 11 GA AVG 39 Rank #722 / 873	1 Bed / 2 Bed	12 Facility 12 GA AVG 14 Rank #181 / 670	Latoya Jones	19	5 Facility 5 GA AVG 21 Rank #226 / 574	0.3 Facility 0.3 GA AVG 2.1 Rank #142 / 574
The Phoenix at James Creek	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Cumming	103 Facility 103 GA AVG 88 Rank #185 / 672	Yes	2 Facility 2 GA AVG 39 Rank #829 / 873	1 Bed / 2 Bed	7 Facility 7 GA AVG 14 Rank #388 / 670	Matthew Summerville	15	10 Facility 10 GA AVG 21 Rank #309 / 574	0.7 Facility 0.7 GA AVG 2.1 Rank #257 / 574
The Villas at Canterfield	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Cumming (Atlanta Highway)	100 Facility 100 GA AVG 88 Rank #194 / 672	Yes	45 Facility 45 GA AVG 39 Rank #373 / 873	1 Bed / 2 Bed	13 Facility 13 GA AVG 14 Rank #172 / 670	Katie Hrinda	18	20 Facility 20 GA AVG 21 Rank #391 / 574	1.1 Facility 1.1 GA AVG 2.1 Rank #351 / 574
Oaks at Gracemont	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Cumming	86 Facility 86 GA AVG 88 Rank #309 / 672	No	10 Facility 10 GA AVG 39 Rank #734 / 873	1 Bed / 2 Bed	13 Facility 13 GA AVG 14 Rank #172 / 670	Kc Patel	11	13 Facility 13 GA AVG 21 Rank #337 / 574	1.2 Facility 1.2 GA AVG 2.1 Rank #358 / 574
The Mann House Cumming	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Cumming	50 Facility 50 GA AVG 88 Rank #494 / 672	Yes	14 Facility 14 GA AVG 39 Rank #698 / 873	1 Bed / 2 Bed	4 Facility 4 GA AVG 14 Rank #525 / 670	Mr Sam Cohn	3	6 Facility 6 GA AVG 21 Rank #243 / 574	2.0 Facility 2.0 GA AVG 2.1 Rank #466 / 574