The Phoenix at James Creek
Assisted Living, Memory Care & Respite Care · Cumming, GA
The Phoenix at James Creek
Assisted Living, Memory Care & Respite Care · Cumming, GA
Operating since 2019 in Cumming, Georgia’s Forsyth County, The Phoenix at James Creek operates as a 103-bed community under Phoenix SL (52-facility multi-state operator) and is administered by Matthew Summerville.
The facility offers independent living, assisted living, memory care, and respite care accommodations in one- and two-bedroom apartments. Pets are allowed. Staffing is available 24 hours.
Amenities encompass fitness and wellness programming, chef-prepared dining, emergency response pendants, transportation, a saltwater pool, recreational spaces, a library, a media center, a vegetable garden, a covered patio, and a dog park.
Walk Score 2 (car-dependent); 6.9 miles from city center; 4.2 miles from Northside Hospital Forsyth.
Georgia regulatory inspection records from March 2019 through October 2025 document 15 separate inspections and 10 total deficiencies. Per comparison metrics: deficiency count 52% below Georgia’s 21-facility average; annual deficiency rate 53% below the state’s 3-per-year average; per-inspection deficiency rate 67% below the state’s 2.1-per-inspection average. Notably, the facility underwent 50% more inspections than the state average (15 vs. 10), signaling heightened oversight.
Deficiency clustering occurred in 2021: nine regulatory citations spanning two separate inspections addressed staff infection control training gaps, TB screening documentation failures, two instances of incomplete criminal background checks, medication aide certification verification failure, medication record deficiencies, inadequate resident care response times, and failure to communicate care/medication changes or adverse condition notifications to family representatives. In July 2023, a single substantiated deficiency documented a personal property security breach: a resident’s wallet containing $500 disappeared on May 24, 2023 (per video evidence); the wallet returned later but without the money; staff involvement was suspected but not explicitly confirmed in findings.
From August 2023 onward, twelve consecutive complaint investigations uncovered zero violations. The facility’s most recent inspection (October 1, 2025) found no deficiencies.
The Phoenix at James Creek operates a substantial residential community with demonstrated correction of 2021 operational gaps; current compliance trajectory shows sustained zero-deficiency investigative outcomes since mid-2023, though the facility experienced heightened scrutiny relative to peers.
103-bed community
A larger shared setting that may offer more common spaces and organized community services.
7 years in operation
An established community with some operational experience and growing routines.
Walk Score: 2 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
About this community
Facility TypeAssisted Living Community
IssuanceMarch 26, 2019
CountyForsyth
The Phoenix at James Creek is administered by Matthew Summerville.
Inspection History
In Georgia, the Department of Community Health, Healthcare Facility Regulation Division conducts unannounced inspections to ensure facilities adhere to state health and safety requirements.
Since 2019 · 7 years of data
10 deficiencies
15 inspections
Inspection Scorecard
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2019 vs. Georgia state average
Overall vs. GA average
0 Worse
No metrics in this bucket.
3 Better
Metrics better than Georgia average:
• Total deficiencies (52% below)
• Deficiencies per year (53% below)
• Deficiencies per inspection (42% below)
• Total deficiencies (52% below)
• Deficiencies per year (53% below)
• Deficiencies per inspection (42% below)
Latest Inspection
October 1, 2025
Complaint Investigation
Deficiencies
| This Facility | GA Average | vs. GA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 10 | 21 | This facility has 52% fewer total deficiencies than a typical Georgia assisted living residence (10 vs. GA avg 21).↓ 52% better |
|
Deficiencies per year
Average deficiencies per year since 2019.
| 1.4 | 3 | This facility has 53% fewer deficiencies per year than a typical Georgia assisted living residence (1.4 vs. GA avg 3).↓ 53% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 0.7 | 1.2 | This facility has 42% fewer deficiencies per inspection than a typical Georgia assisted living residence (0.7 vs. GA avg 1.2).↓ 42% better |
Inspections
| This Facility | GA Average | vs. GA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 15 | 17 | This facility has had 12% fewer total inspections than the Georgia average (15 vs. GA avg 17). More inspections can mean more regulatory scrutiny rather than worse care.↓ 12% fewer |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
- October 1, 2025 complaint inspection found no rule violations or deficiencies related to complaints GA00222515 and GA0034356.
- July 14, 2023 complaint investigation substantiated a failure to secure resident property, including missing $500 from a wallet suspected taken by staff.
- August 9, 2021 complaint investigation cited six deficiencies involving medication aide certification, resident care delays, communication failures, and incomplete medication records.
What does this home offer?
Pets Allowed
Housing Options: 1 Bed / 2 Bed
Building Type: 3-story
Transportation Services
Fitness and Recreation
1 Bed
1
2 Bed
2
Living Spaces & Floor Plans for The Phoenix at James Creek
1 Bedroom
2 bedroom
1 Bedroom
Places of interest near The Phoenix at James Creek
6.9 miles from city center
Estimated distance in miles from Cumming's city center to The Phoenix at James Creek's address, calculated via Google Maps.
— 4.2 miles to nearest hospital (Northside Hospital Forsyth)
Calculate Travel Distance to The Phoenix at James Creek
Add your location
Compare Assisted Living around Cumming
The information below is reported by the Georgia Department of Community Health, Healthcare Facility Regulation Division.
| Oaks at Post Road | AL MC RC | Cumming | 110 | No | 11 | Studio / 1 Bed / 2 Bed | 12 | Latoya Jones | 19 | 5
Facility
5
GA AVG
21
Rank
#216 / 497 | 0.3
Facility
0.3
GA AVG
1.2
Rank
#132 / 497 |
| The Phoenix at James Creek | AL MC RC | Cumming | 103 | Yes | 2 | 1 Bed / 2 Bed | 7 | Matthew Summerville | 15 | 10
Facility
10
GA AVG
21
Rank
#300 / 497 | 0.7
Facility
0.7
GA AVG
1.2
Rank
#247 / 497 |
| Oaks at Hampton | AL MC RC | Cumming | 100 | No | 12 | Studio / 1 Bed / 2 Bed | 1 | Gail Lancaster | 2 | -
Facility
-
GA AVG
21
Rank
#1 / 497 | 0.0
Facility
0.0
GA AVG
1.2
Rank
#1 / 497 |
| Oaks at Gracemont | AL IL RC | Cumming | 86 | No | 10 | Studio / 1 Bed / Villa | 13 | Kc Patel | 11 | 13
Facility
13
GA AVG
21
Rank
#328 / 497 | 1.2
Facility
1.2
GA AVG
1.2
Rank
#343 / 497 |
| Oaks at Shiloh Point | AL IL MC RC | Cumming | 54 | No | 12 | Studio / 1 Bed | 9 | Lauralyn Roginski | 4 | -
Facility
-
GA AVG
21
Rank
#1 / 497 | 0.0
Facility
0.0
GA AVG
1.2
Rank
#1 / 497 |
Financial Assistance for
Assisted Living in Georgia
The Phoenix at James Creek is located in Cumming, Georgia.
Here are the financial assistance programs available to residents in Georgia.
More homes from the same operator
Operated by
Phoenix SL
Frequently Asked Questions about The Phoenix at James Creek
Is The Phoenix at James Creek in a walkable area?
The Phoenix at James Creek has a walk score of 2. Car-dependent. Most errands require a car, with limited nearby walkable options.
What is the best email address for The Phoenix at James Creek?
The team at The Phoenix at James Creek can be reached at Matthew.Summerville@phoenixsrliving.com.
Who is the administrator of The Phoenix at James Creek?
Matthew Summerville is the administrator of The Phoenix at James Creek.
How many beds does The Phoenix at James Creek have?
The Phoenix at James Creek has 103 beds.
Are there photos of The Phoenix at James Creek?
Yes — there are 7 photos of The Phoenix at James Creek in the photo gallery on this page.
What is the address of The Phoenix at James Creek?
The Phoenix at James Creek is located at 90 Ruth Ln, Cumming, GA 30041.
What is the phone number of The Phoenix at James Creek?
(470) 839-3549 will put you in contact with the team at The Phoenix at James Creek.
Guides for Better Senior Living
Care Cost Calculator: See Prices in Your Area
Assisted Living Explorer
Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now
The True Cost of Assisted Living in 2025 – And How Families Are Paying For It
Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Updated on
